Televergence
| Website: | http://televergence.com/ |
| Social: |
| Name: | Ira Globerson |
| Email: | |
| Phone: | +1213.943.2023 |
Televergence www.televergence.com, is a telecommunications carrier with expertise in contact center technology and operations. They have a fully staffed, U.S. based Network Operating Center (NOC) and maintain an on-premise TDM to VoIP conversion program for legacy call center platforms. Their Solutions Portfolio includes premium, all calls connect Inbound Toll-Free and Outbound Long-Distance services for businesses with existing contact center technology, as well as those building a new contact center.
For businesses that want to initiate Inbound Toll-Free customer support or Outbound Long-Distance for research or telemarketing, Televergence lets them evaluate the benefits of its services without making a long-term commitment. Customers can test a variety of solutions to better define system requirements.
For businesses that have contact center systems like Acculabs, Asterisk, Avaya, Brooktrout, Dialogic, Noble Systems, Nortel, Survox, and/or Voxco (to name a few), Televergence can add capacity without having to end-life systems. Televergence contact center Inbound Toll-Free and Outbound Long-Distance services can run alongside legacy systems.
How Are We Different?
Toll-Free and Long Distance Specialists
Offer expertise for new contact centers. Businesses that are considering their first contact center or those that are apprehensive about making a change can take advantage of our expertise in connecting them with the right contact center software and run a free trial of our Toll-Free and Long Distance voice services to see how it fits with their business.
Extend the life and augment legacy contact centers. Businesses do not have to fear retiring their legacy contact center equipment/software or phone service. Our contact center inbound toll-free and outbound long distance voice services run alongside a legacy system and can augment vs. replace it.
No disruption for an existing call center. Installation is managed professionally, keeping in mind that any existing network or systems need to stay online so that employees and customers are not disrupted.
Network Flexibility. The customer has the flexibility to keep their existing networks in place or take advantage of our Tier 1 carrier relationships to maximize savings.
Flexible Terms. Because the quality of our service speaks for itself, we offer flexible terms agreements. Our average customer is 15+ years.
