Televergence
| Website: | http://televergence.com/ |
| Social: |
| Name: | Ira Globerson |
| Email: | |
| Phone: | +1213.943.2023 |
Televergence www.televergence.com, is a telecommunications carrier with expertise in contact center technology and operations. They have a fully staffed, U.S. based Network Operating Center (NOC) and maintain an on-premise TDM to VoIP conversion program for legacy call center platforms. Their Solutions Portfolio includes premium, all calls connect Inbound Toll-Free and Outbound Long-Distance services for businesses with existing contact center technology, as well as those building a new contact center.
For businesses that want to initiate Inbound Toll-Free customer support or Outbound Long-Distance for research or telemarketing, Televergence lets them evaluate the benefits of its services without making a long-term commitment. Customers can test a variety of solutions to better define system requirements.
For businesses that have contact center systems like Acculabs, Asterisk, Avaya, Brooktrout, Dialogic, Noble Systems, Nortel, Survox, and/or Voxco (to name a few), Televergence can add capacity without having to end-life systems. Televergence contact center Inbound Toll-Free and Outbound Long-Distance services can run alongside legacy systems.
Meet our Team
Inbound Toll-Free and Outbound Long Distance Specialists
For over 30 years, Televergence has provided businesses a way to implement or improve their contact center without the risk of disrupting existing systems, while having an opportunity to try a system before a purchase decision is made. Our relationships with Tier 1 voice carriers like AT&T, Verizon, and CenturyLink allows us to create a multi-carrier, best pricing, custom blended network offering that maximizes savings.
Guided by its founder and CEO, Deb Ward, Televergence has a legacy of deep experience in the channel and telecommunications industry and an unparalleled customer service account retention record with the average customer relationship exceeding 15 years or longer. Deb is the first and current Chairwoman of INCOMPAS (formerly known as Comptel) and is on the board of advisors for the Alliance of Channel Women.
CTO, David Deutsch, has extensive technical expertise in the contact center telecommunications space and manages the Company’s fully staffed, U.S. based Network Operating Center (NOC). He leads a technical team with expertise with most legacy and next-gen platforms; including Acculabs, Asterisk, Avaya, Brooktrout, Dialogic, Nobel Systems, Nortel, Survox and Voxco (to name a few). The company maintains an on-premise TDM to VoIP conversion program for systems not yet SIP enabled.
Ira Globerson, Televergence Channel Chief, a 30+years Telecom Executive, has a Service-as-a-Competitive-Advantage philosophy, strategically helping agent partners and customers exceed their revenue, margin, and ROI, including all facets of voice, data, IP and Cloud platforms. Current product focus include Inbound Toll-Free and Outbound Long Distance for contact centers, non-profits, public opinion campaigns, and other large users. He actively participates in the Insights Association and various non-profit events as part of Televergence's "Giving Back" program.
