nexVortex
| Website: | https://www.nexvortex.com |
| Social: |
| Name: | David Witt |
| Email: | |
| Phone: | +1616.259.0602 |
nexVortex is a leader in cloud communications for businesses, specializing in high-quality SIP Trunking and Hosted Voice Solutions. We have been delivering commercial service for over 12 years and our focus on delivering an Uncommon Customer Experience has manifested itself in a 99% retention rate.
We have established itself in the marketplace as a channel-centric company which delivers high quality voice services. We do not compete with channel partners via an internal direct sales force - we don't have one.
A key differentiator of our services is that we built, own and operate the service delivery platform which allows to continually innovate, deliver new services, and react to any customer-impacting issue quickly.
Our service portal provides our customers and business partners full visibility and control of their services and our industry leading disaster recovery module is a necessity for anyone concerned about receiving business calls even if their site or systems are down.
Our Services & What Makes Them Different
1). SIP Trunking
- Interoperable with most PBXs
- Certified with Mitel and Avaya
2). Managed SIP Trunking (mSIP)
- Replace PRIs with Confidence
- Delivers QoS with definitive troubleshooting
- Can be delivered over existing internet or a circuit with CoS
- Direct peering with most major carriers
- Voice quality is scored and reported all along call path
3). Hosted Voice
- All features included in single price
- Hosted contact center - included in hosted seat price
- Flexible phone options (rent, buy, re-provision existing)
4). Managed Hosted Voice (mHV)
- A managed service, purpose-built for voice quality
- Voice packet duplication and recombination over dual ISPs (compensates for packet loss to deliver voice quality)
- Managed and delivered by nexVortex (no integration needed)
- Can be deployed in a single ISP (single WAN) configuration with voice queuing and peering when dual WAN not present)
What Else You Want to Know
We have autodetecting disaster recovery included free with every account. You can set multiple fail-over routes by individual DN (or toll-free) to alternate ISPs, alternate PBXs or alternate numbers.
We support multiple methods for handling remote phone E911 to ensure users of our service are protected in various deployment scenarios
Our SIP services can do trunk sharing meaning you can purchase a single plan and use it across multiple locations (save money).
Our user portal is easy to use, our pricing plans are flexible and our billing is real-time.
How We Do It
nexVortex is operationally disciplined and dedicated to delivering Uncommon Service. Our team are experts in:
- Project Management - we have them assigned to work with you to ensure everything runs smoothly
- Experts at provisioning - we can turn many SIP accounts up in 24 hours
- Experts at porting - our team has deep industry experience and knowledge
Managed Hosted Voice (mHV)
View Manage Hosted Voice (mHV) Brochure (Dual WAN)
Poor quality voice calls caused by packet loss, delay, and inconsistent internet service can ruin a conversation and a company’s brand as well as burn resources, time, and money trying to troubleshoot quality problems.
As the cloud communications company dedicated to delivering high-quality voice calls, we set out to solve the quality problem for hosted voice customers and we delivered on that promise with Managed Hosted Voice (mHV).
We launched the service in early 2018 in a dual-WAN configuration (voice packets are replicated over two ISPs and recombined at the edge of our hosted platform, thereby compensating for packet loss) and mid-year we enhanced the offering for companies with access to only a single ISP WAN link.
Here is How it Works – mHV with a Single ISP
nexVortex has executed IP peering arrangements with most major carriers. This means that if a client of yours uses one of our peering-partner carriers for their internet service, your client’s voice calls flowing to and from our hosted platform will be directly delivered from that peered ISP to us. Fewer hops = fewer problems = better quality.
Beyond that, we deploy the nexVortex Edge device (nVE) as part of our mHV service which queues voice calls before other traffic and also provides a demarcation point on the premise for visibility should it be needed. That is why mHV delivers quality and visibility for hosted voice.
Here is How it Works – mHV with a Dual ISP
The nexVortex Edge
The nexVortex Edge device (nVE) is a managed device which sits on the customer premise. It was developed by nexVortex as part of the service offering and is delivered under a monthly rental agreement. It works in conjunction with the nexVortex network to compensate for packet loss by intelligently duplicating, transmitting, and recombining voice data packets which travel to the nexVortex SDN Gateway over multiple ISP WAN links.
The nexVortex SDN Gateway and Hosted Voice Platform
As the diagram above shows, the nexVortex SDN Gateway accepts voice packets sent to it from the nVE over dual ISP paths. The SDN Gateway compensates for packet loss by intelligently selecting packets from each stream and recombining them into a single stream which is then delivered it to our hosted voice platform.
To see how Managed Hosted Voice (mHV) works and to hear the difference - watch our video:
