nexVortex
| Website: | https://www.nexvortex.com |
| Social: |
| Name: | David Witt |
| Email: | |
| Phone: | +1616.259.0602 |
nexVortex is a leader in cloud communications for businesses, specializing in high-quality SIP Trunking and Hosted Voice Solutions. We have been delivering commercial service for over 12 years and our focus on delivering an Uncommon Customer Experience has manifested itself in a 99% retention rate.
We have established itself in the marketplace as a channel-centric company which delivers high quality voice services. We do not compete with channel partners via an internal direct sales force - we don't have one.
A key differentiator of our services is that we built, own and operate the service delivery platform which allows to continually innovate, deliver new services, and react to any customer-impacting issue quickly.
Our service portal provides our customers and business partners full visibility and control of their services and our industry leading disaster recovery module is a necessity for anyone concerned about receiving business calls even if their site or systems are down.
Our Services & What Makes Them Different
1). SIP Trunking
- Interoperable with most PBXs
- Certified with Mitel and Avaya
2). Managed SIP Trunking (mSIP)
- Replace PRIs with Confidence
- Delivers QoS with definitive troubleshooting
- Can be delivered over existing internet or a circuit with CoS
- Direct peering with most major carriers
- Voice quality is scored and reported all along call path
3). Hosted Voice
- All features included in single price
- Hosted contact center - included in hosted seat price
- Flexible phone options (rent, buy, re-provision existing)
4). Managed Hosted Voice (mHV)
- A managed service, purpose-built for voice quality
- Voice packet duplication and recombination over dual ISPs (compensates for packet loss to deliver voice quality)
- Managed and delivered by nexVortex (no integration needed)
- Can be deployed in a single ISP (single WAN) configuration with voice queuing and peering when dual WAN not present)
What Else You Want to Know
We have autodetecting disaster recovery included free with every account. You can set multiple fail-over routes by individual DN (or toll-free) to alternate ISPs, alternate PBXs or alternate numbers.
We support multiple methods for handling remote phone E911 to ensure users of our service are protected in various deployment scenarios
Our SIP services can do trunk sharing meaning you can purchase a single plan and use it across multiple locations (save money).
Our user portal is easy to use, our pricing plans are flexible and our billing is real-time.
How We Do It
nexVortex is operationally disciplined and dedicated to delivering Uncommon Service. Our team are experts in:
- Project Management - we have them assigned to work with you to ensure everything runs smoothly
- Experts at provisioning - we can turn many SIP accounts up in 24 hours
- Experts at porting - our team has deep industry experience and knowledge
Managed SIP Trunking (mSIP)
Managed SIP Trunking Brochure (click here)
While standard SIP Trunking over the public internet is perfectly fine for many companies, others want a SIP solution with specific guarantees. With that in mind, we made significant investment in our network infrastructure, tools, and software to deliver Managed SIP Trunking
Managed SIP (mSIP) – Delivering Quality and Confidence
nexVortex’s Managed SIP (mSIP) delivers quality with definitive troubleshooting; providing businesses the confidence they need to migrate to SIP Trunking while saving time and money. With visibility into service performance and autodetecting disaster recovery included free with every account, the service has unique value points not found in other SIP offerings on the market including verified interoperability with most phone systems.
In comparison to SIP Trunking over the public internet, mSIP goes further in terms of performance and flexibility in the delivery of voice quality with visibility. It was purpose-built by nexVortex specifically to address quality and leverages our 12+ years of SIP Trunking experience. It includes a large investment in network infrastructure, execution of IP peering arrangements with all the major carriers, and a significant investment in software development which measures quality on a call-by-call basis at multiple points along the call path and then reports on that quality through a powerful set of data analytic, data visualization, and reporting tools (see Figure #1). It is delivered and supported with the same commitment to Uncommon Service we have for all of our offerings and our disciplined approach to project coordination, our technical support, and delivery of real-time reporting tools and our easy-to-use portal provide your organization with control, efficiency, and peace-of-mind.
Quality and Flexibility: nexVortex mSIP Trunking service can be run over a standard internet connection, a nexVortex provided internet circuit (with Class of Service) or a nexVortex provided MPLS direct connection. This provides tremendous flexibility and enhanced redundancy options while providing a significant cost savings for both single-site and multi-site customers. Customers using a nexVortex ISP peering partner can reduce latency, packet loss, and jitter by connecting to the nexVortex mSIP network through their peered ISP. Chances are your offices already have the internet infrastructure in place that can be utilized for your Managed SIP Trunking deployment.
mSIP is unique and moves far beyond any other SIP Trunking offering on the market. It delivers voice quality and can prove it by measuring quality in real-time on a call-by-call basis and reporting on it. Businesses can now replace aging and outdated PRIs with confidence that their SIP service will perform at the highest level.
For more information, please contact us.
Watch Our Video on Autodetecting Disaster Recovery - Included free with every SIP and mSIP account
