Agriculture, Crops, Internet Of Things, iot, LoRaWAN, Sensors, Sim, SIM Connectivity, Smart Agriculture, Smart Sensors, Wireless, Wireless Connectivity

Precision agriculture applied in avocado crops located in The Caral EstateThe use of sensors connected wirelessly to the cloud allows cost savings in avocado plantations located in Supe, Barranca (Peru).An Internet of Things (IoT)-based solution was deployed in avocado fields to develop precision agriculture. This system allows agricultural producers to obtain data to better control crop growth, prevent losses caused by adverse weather conditions or infectious pests, and thus facilitate the return on investment.The Avocado plantations are in the initial growth phase and will take 3 years to fully cultivate. During this time, Fundo Caral aims to remotely monitor the humidity, temperature, conductivity, and soil pH every 20 minutes.Obtaining this data will provide crucial information for decision-making in water resource management (water consumption) and fertilizer usage. This data is stored on a cloud platform and plays a pivotal role in ensuring efficient resource management.Technological solutionThe communications protocol used is called LoRaWAN, and allows the installed sensors to consume little energy, with a battery life of 5 to 10 years (depending on the interval of sending readings).Convergia’s solution also increased communication coverage in the open field, with 10 km between the devices and gateway. The gateway requires a backhaul communication to the internet via Ethernet, Wi-Fi, or in this case, by a mobile network (2G/3G/4G). For this project, Convergia’s CxC SIM was used as a mobile network, which provides data packages designed for IoT applications.The sensors were installed at different depths (20, 40 and 60 cm) to measure humidity, starting from a point close to the surface to below the root of the crops.Market PartnerThis project was carried out by our Market Partner, Zeit, a software development company with more than 7 years of experience in the market.About Zeit:Since 2015, ZEIT PERU has been committed to efficiently offering consulting services in Information Technology (Cloud computing, Artificial Intelligence, Data Analytics, Robotic Process Automation, IT Infrastructure), software development, marketing of Microsoft licenses and Outsourcing IT personnel.Zeit Peru continues this through innovative technology and qualified personnel with extensive experience in delivering services and solutions to clients from different industries. The support of our alliances with the best technology brands worldwide allows Zeit Peru to focus on the continuous improvement of their processes and meeting applicable regulatory requirements.

Direct Routing, microsoft, Microsoft Teams, PSTN, Teams, Telephony, Voice

Before going deeper into the topic, we would like to start the following article by defining what the famous collaborative tool “Microsoft Teams” is and how it works.What is Microsoft Teams? It is a solution that allows all organizations to perform many collaborative tasks such as chatting, video calls, file sharing and much more remotely. Likewise, Office applications are integrated directly into the platform, so you can use and share files in Word, Excel, PowerPoint and Outlook without leaving it. A collaborative tool for everyone! Microsoft Teams has gained a lot of popularity in a very short time and has quickly gained the trust of all the companies and businesses that have bet on it. Initially, it was focused on the business sector. However, nowadays, it is offered as an alternative to connect with anyone inside or outside your organization. Thus, educational centers and healthcare establishments have also opted for this collaborative tool, allowing them to streamline all their organizational processes and stay connected with their students/patients at all times. Remote classroom! ???? Its role in education was key for many schools to be able to continue with their classes during the months of confinement, fostering a greater sense of normalcy. This collaborative tool allows scheduling meetings, internal chats with school staff, students, creating activities, etc. In this way, a collaborative and learning space is created that reflects the digital transformation with a new educational experience. Collaboration in healthcare centers ???? It is presented as the best option to streamline and simplify the various facets of medical-healthcare work, allowing fluid communication and cooperation with anyone, inside or outside the healthcare organization. In addition, it allows scheduling audio or video meetings from any device (cell phone, tablet, computer, etc.) with other physicians, nurses or administrators. Likewise, this tool creates a unique patient experience thanks to virtual consultations that allow patients to receive medical care through a video call from the comfort of their home, under the same quality standard and maintaining confidentiality protocols. Main Features Now that we know that this collaborative tool can be implemented in any type of business, we want to tell you about its main features: – Video calls with HD audio and video – Private chat, group chats and chat rooms to talk to all members of the organization – The ‘Mention’ function, which calls the attention of other co-workers or the entire room – Enterprise-level security – Comprehensive chat finder – Organizational tools to create task lists and assign them to others – Unified communications In this way, we can ensure that Microsoft Teams will help you collaborate with other members of your team, regardless of the business you are in. This collaborative tool will mark a great digital change in your organization. Are you interested in acquiring it?

backup, Connectivity, Cybersecurity, Data, Failover, Safety, SD-WAN, security

Cybersecurity: Companies are the Main Victims of Cyber-Attacks December 16, 2020 The pandemic has not only represented a challenge in health and economic terms but has also increased the number of cyber threats directed at companies, making the role of cybersecurity more relevant than ever. Cyber-crooks are taking advantage of these uncertain times to launch digital attacks on companies of all sectors and sizes. These attacks can represent a serious blow to any business, especially in economic and credibility terms, as a data leak can cause a company to lose the trust of its customers. You may also like: Cybersecurity in times of crisis 1. Cybersecurity on the rise As we have already mentioned, the pandemic – coupled with the spread of teleworking – is significantly increasing cybersecurity gaps in companies. This is mentioned in the Digital Trust Survey 2021 report, prepared by PwC based on the opinions of 3,249 managers and technology managers in companies around the world. The report also reveals that, in this context, and despite the difficult situation from a business point of view, companies are betting on increasing their investments in cybersecurity and increasing their teams. According to the study, 55% of those that were interviewed plan to increase their cybersecurity budgets in 2021, thus making a leap in the use of digital technologies. 2. What are the most common cyber-attacks? The report also explains the most common cyber-attacks that companies can suffer, take note! – Attacks targeting cloud services – The “ransomware”(encryption of company data) – Disruptive attacks on critical business areas In terms of impact, respondents estimate that attacks targeting their cloud services along with ransomware are the ones that can potentially have the most negative effect on businesses. 3. The role of telecommunications Faced with this scenario, companies require experts who can advise and support them to increase their cybersecurity. Convergia and FatPipe have ideal SD-WAN (Software-Defined Wide Area Network) solutions for every company size and with countless benefits such as cost savings, better productivity, optimized network, 24/7 support by people for people, and of course, the best protection against any cyber-attack. In addition, you will get the support of a company, with a solid Pan-American presence and experience in the Telecommunications and Technology market for more than 20 years

3CX, Cloud Voice, Keyboard Shortcuts, Telephony, Voice

3CX: Keyboard shortcuts that will make your job easier! Keyboard shortcuts are combinations of two or more keys that perform the same task as a mouse or other device, making it easy to save time and improve work efficiency. In general, keyboard shortcuts allow us to increase our productivity, perform more simultaneous tasks, reduce stress, and helps us to maintain concentration. Also, like any unified communication tool, 3CX has keyboard shortcuts that will help you take advantage of its most used functions by leaving the mouse aside. By using the keyboard shortcuts, you will be able to do in seconds the different functions offered by the platform, such as answering or rejecting a call, starting a new conversation, transferring calls, and putting calls on hold, among many others. 1. Enabling keyboard shortcuts: Enabling them is much easier than you think! First, you must click on ‘Options‘, then, select ‘Quick Keys‘ and lastly, check ‘Enable‘. You can customize the key combination according to your preferences. 2. The most common 3CX keyboard shortcuts: The following are the most commonly used keyboard shortcuts: – Copy a number to the clipboard: F11 – Answer a call: Ctrl + Shift + A – Blind transfer: Ctrl + Shift + B – Attended Transfer: Ctrl + Shift + T – Place on hold: Ctrl + Shift + H – Send inbound call to call box: Ctrl + Shift + V – Hang up or reject call: Ctrl + Shift + F 3. Use your BLF PANEL and save time! What is the BLF PANEL? It’s a tool that 3CX has with which you can view the status of your contacts, call them or perform different functions with one click. This panel will help you save a lot of time because if your partner has the status of ‘busy’ (yellow light), you can avoid calling or transferring a call, thereby investing your time into other tasks. Still unsure of what each status colour means? It is very simple and easy to remember: The colour green means ‘Available.’If the light is yellow, as we mentioned, the user is ‘Unavailable’ or ‘Away.’Red means ‘Do not disturb’ or ‘Busy.’Finally, the light green colour means that the user is on a break and will not be able to answer. These are some of the most remarkable shortcuts that will help you work more efficiently and productively on the 3CX platform. For more information and help on our solution, our specialists will advise and support you in everything you need, click here.

Cloud Voice, Collaboration, Connectivity, contact center, Voice, WebEx, Webex Contact Center

Convergia Cloud Voice Webex Contact Center: a Complete Collaboration Solution for your Company Today we are experiencing radical changes in our daily routines due to the advance of the COVID-19 pandemic, forcing many people around the world to work remotely. Not forgetting the added pressure on IT and Security teams working to support an increasing number of workers and mobile devices. In this situation, many people are choosing to benefit from collaborative platforms or tools that offer video conferencing, audio conferencing, secure file sharing, chats and instant messaging. In addition, for remote customer services, platforms such as CCV Webex Contact Center is the ideal solution to maintain a high quality of service with clients. What is Convergia Cloud Voice Webex Contact Center? CCV Webex Contact Center is an Omni-channel communication platform that provides interactions through the call channel, email, and chats from a UC unified communications environment in the cloud, allowing for the improvement of operational efficiency and cost reduction. This tool can improve customer experience and optimize performance with its dynamic and predictive analysis. Through this platform which stores data and records in the cloud, clients can work anywhere in the world and at any time. In this way, CCV Webex Contact Center is the perfect tool for those who work remotely or from home. What are the functionalities that CCV Webex Contact Center offers when you purchase it? Direct the right call to the right agentVideo and Audio conferencesCloud data analytics that helps you learn more about your customersShare files and documents securely from anywhere in the worldCall assistant: transcripts and note-takingCRM integrationsOptimization of personnel Also, our CCV Webex Contact Center solution will provide your company with countless benefits such as: Collaborative teams: Agents are more productive when they have the tools, resources, and customer stories they need.Omnichannel Management: All interactions such as voice, email, and chat are unified, thereby providing a perfect experience for clients.Cloud Contact Center: The Cloud Contact Center gives you improved agility, flexibility, scalability, security, capital efficiency, innovation, and customer success We can assure clients that CCV Webex Contact Center solution is a complete and easy-to-use collaborative tool for remote work. It will also provide to clients the innovation, flexibility, and agility of the cloud with the global security and scalability that identifies Convergia.

Azure, Azure Express Route, cloud, Express Route, microsoft

Azure ExpressRoute: Faster, Highly Secure and Predictive The need for private connections within an organization is increasing due to the multiple virtual dangers that threaten the security of a company’s vital information. Faced with these risks, Azure ExpressRoute appears as the best solution to create private connections between the Azure database and the infrastructure of a local environment. Through these private connections provided by a connectivity provider, you can expand your local networks in the Microsoft Cloud and gain great advantages for your company. Did you know that Azure ExpressRoute offers greater reliability and speed? Having Azure ExpressRoute means not needing to use the public Internet, but instead, using a virtual Cloud for storage, backup, and recovery. These connections are extremely reliable because ExpressRoute circuits are not assigned to physical entities but represent a connection between your data center and Microsoft Cloud services. The high speed and performance provided by ExpressRoute will allow you to create hybrid applications that cover both your local infrastructure and Azure, always safeguarding all your important data and information. By expanding and connecting your local environment, Azure will appear to be a natural extension of your data center, thus increasing your bandwidth without the need to lose your connections. What are the benefits of Azure ExpressRoute? Private connections to Azure: With ExpressRoute you can enhance the security of your vital data through three-level connectivity. This establishes connections with Azure in an ExpressRoute location or directly from the WAN network, thereby, optimizing your network and protecting it from virtual threats.More reliability and speed: The use of ExpressRoute connections will mean having complete reliability in the security of your information and lower latency than the usual connections over the Internet, thus being able to transfer data between local systems more quickly and efficiently. The Bandwidth of up to 100 Gbps: The connection to Azure offered by ExpressRoute also implies having bandwidths of up to 100 Gbps, which facilitates the transfer of large volumes of data, replication for business continuity and recovery from possible disasters.Integration with the global Microsoft network: By making use of ExpressRoute connections, you will have access to Microsoft Cloud services, both Microsoft Azure and the Microsoft Office 365 digital ecosystem. This way you will be enabling bi-directional connectivity between the WAN and the entire Microsoft environment, optimizing all your networks in the process. There is no doubt that by implementing Azure ExpressRoute in your business, you can increase the security of all your connections, protecting them against any threat and generating greater reliability. The circuits and pairings that it provides to your data center, will allow you to enjoy the scaling of your bandwidth and connectivity to the Cloud without compromising the performance of your network and the security of your information.

Connectivity, Home Office, microsoft, Microsoft Teams, PSTN, PSTN Connectivity, Teams, Virtual, Work From Home

Home Office: What is the best collaborative tool for remote work? Despite restrictions imposed due to social distancing during the pandemic, this has not prevented us from continuing to communicate with our colleagues, clients, family, or friends thanks to the collaborative tools that technology has brought us. These platforms facilitate the assignment of responsibilities, traceability, and fluid communication, through their various functions such as video calls, file transfer and editing, online seminars, collaboration and much more. Undoubtedly, the question of ‘which collaborative tool is most ideal for companies’ has arisen. We’re currently witnessing a hard-fought competition for superiority between different candidates such as ‘Teams,’ ‘Zoom,’ ‘Google Meet,’ and ‘GoToMeeting.’ However, Microsoft Teams has managed to win the hearts of each of its users, facilitating communication between colleagues, customers, and students. Why is Teams the best collaborative tool? The Teams application offers an entire suite of integrated functionalities to communicate, share ideas and documents. However, it not only offers collaboration but much more: 1. Full customization: One of the best features of the platform is the fast and complete customization of its functions that will allow you to get better organized, increasing your productivity and improving your experience. For example, it allows you to have all the necessary tools without having to leave the application, by adding the applications you need in the Teams tabs. Similarly, you can configure and customize your work teams, ringtones, videoconference wallpapers and much more. 2. Use the platform from different devices! Another advantage is its accessibility from different devices, allowing you to stay connected and accessible at all times and wherever you are. Likewise, you can receive notifications with chat or call alerts, even if you don’t have the application open. 3. Security and privacy ✅ Now, more than ever, we need to be sure that our virtual conversations are private and 100% protected. The collaborative tool has high-security controls and data protection that will keep users safe from cyber attacks. Microsoft Teams is a very complete collaborative tool since it not only allows us to make calls or chat but also gives us the possibility to make videoconferences, live webinars, online document editing and sharing, set tasks, interactive group planners amongst many more. Without a doubt, the platform knew how to conquer its users, thus being the most used collaborative tool and the best for all types of companies. Would you like to know more about its benefits? Click here!

cloud, Connectivity, microsoft, Microsoft Teams, Micrososft Teams, PSTN, PSTN Connectivity, Teams

Convergia Cloud Voice for Microsoft Teams is a workspace designed to optimize communication and foster collaboration between the work teams of an organization. The platform has become the central tool for intelligent communications in Office 365 thanks to the unification of multiple applications and collaborative functions within the same space. The gradual implementation and expansion of Convergia Cloud Voice for Microsoft Teams brings a number of benefits for companies. Here we tell you about some of the most important: • Call control and PBX capabilities in Office 365 One of the main functions of Microsoft Teams is the Voice in the Cloud or Cloud Voice that it has, which provides switching center capabilities (PBX), which will allow you to have a more avant-garde communication. The telephone system that gives you your Office 365 subscription allows you to support call management features such as hold, forwarding transfer and voicemail. By properly replacing your local telephony hardware, your company’s employees can obtain complete call control from any device. •Simplify your company’s communications management The Convergia Cloud Voice platform for Microsoft Teams will optimize communication between the different work teams of your company with functions such as messaging, online meetings, calls and conferences. By having a centralized administration of immediate communication and connectivity, your collaborators will increase your productivity, make your collaboration much more effective and can improve joint decision making and task planning. •Accessibility anywhere in the world Cloud Voice for Microsoft Teams has options to connect the telephone system to the public switched telephone (RTC) network, which gives users the ability to make calls to and from anywhere in the world. Its great global coverage allows instantaneously to connect collaborators from different headquarters of your organization and, expand your communication by integrating members outside your company to your meetings or calls. There is no doubt that having a platform like Convergia Cloud Voice for Microsoft Teams in your company will bring you a great number of benefits; especially in regards to its communication functions in the Cloud. Your telephone system located in the Cloud will connect your organization, significantly improve collaboration processes and increase the productivity of all your employees.

cloud, Connectivity, microsoft, Microsoft Teams, PSTN, Teams, Voice

Teleworking continues to make its way as a global trend among small and large companies such as Microsoft, IBM, Xerox, and Apple. Adopting this approach improves productivity and contributes to a greener environment. But what is teleworking? Teleworking, also referred to as telecommuting means working from home or remotely using modern technology and various telecommunication tools to remain in touch with your employer or business. In this way, Convergia Cloud Voice Teams – CCV Teams is here to help you stay connected to your coworkers, wherever they are. What are the functionalities of CCV TEAMS? Chat environment consisting of 1 to 50 participants, through which you can share information or files, send messages with emojis or gifs, and make calls or video conferences from the chat. It is available on desktops, mobile devices as well as shared-use devices in meeting rooms. Meetings Meet with teams of 10 or 10,000 members and organize audio, video or web conferences with anyone inside or outside your organization. Get features like scheduling assistance, note-taking, desktop sharing, file uploads, and chat messages. Stay connected with our CCV TEAMS tool that supports audio and video conferencing as well as file sharing with advanced features such as meeting recordings with transcription and translation, indexed to search for a phrase or the precise moment within the meeting. Calls Count on all the traditional communications functionalities in a modern and flexible tool that will make your teams more productive. Connect to anyone and any CCV TEAMS user through the phone system using Direct Routing and take advantage of all its features like group call pickup, shared line appearance, answering machine, and location-based routing. Collaborative and productive tool Share and create Office documents from the Teams app and enjoy integrated access to Office 365 apps: SharePoint, OneNote, Power BI, Planner, Flow, and PowerApps. CCV TEAMS allows you to stay connected with your work team and your clients from anywhere, on any device and continue with the same productivity.

backup, Connectivity, CxC Router, Failover, Internet Of Things, iot, Router, Wireless, Wireless Backup, Wireless Connectivity

Today, thanks to business and home routers, we can schedule video conferences, attend online seminars, buy items in virtual markets, play online games, etc. This device is usually working 24 hours a day, 7 days a week and with a generally considerable workload. Thus, when there is a bad connection, the company usually attributes the problem to the provider of the service. However, sometimes the quality of the router is overlooked. It is very important to know the main characteristics that a good business router must have in order to provide an optimal service to your company. In the following article we want to share with you the most important things to consider: 1. Business Router vs. Home Router Generally, small businesses use home routers that provide internet to all their computers within a small office space. However, we must bear in mind that these routers only offer basic functionalities and little protection against cyber attacks, so they are not recommended for business use. An enterprise router, on the other hand, allows you to provide internet to more than a dozen computers and other devices. In addition, it provides greater security and speed for your work and daily activities. 2. VPN and Firewall servers for Secure and Remote Connectivity Another important feature to consider is VPN servers. But what are VPN servers? This is a network technology used to connect one or more computers to a private network in a reliable way, via the Internet. In this way, a router with a VPN server supports remote connections so that users working from home can securely access the business network. Likewise, to improve the security and protection of your company, the router must have an enterprise-grade firewall, since it establishes effective measures for blocking information. This computer device also prevents virus infections or external attacks from computers to hack into a network and steal all your information. 3. Routers with SIM slots; an important point! Sometimes, your connection may fail for several hours, resulting in “dead hours” with little to no productivity. Hence, it is essential to have a backup network (SIM CARD), which solves these problems, providing you with high speed and very secure internet instantly. These are some of the features that a good business router should have. Did you know that Convergia’s CxC Router has all of these features and many more? WRITE TO US for more information.

Connectivity, Cybersecurity, Data, Internet, Mpls, SD-WAN, security, Wifi

Almost all aspects of what we used to call normal, including how we conduct business or live our personal lives, are consistently and swiftly changing because of the COVID-19 pandemic. Amidst of the ever-changing situation, and as we focus on critical issues like public health, the world’s economy, and business continuity, it is only natural that we lose focus on other areas that quite important, namely cybersecurity Probably you heard terms like “Zoombombing”, which is the name given to security breaches that lead to disruptive intrusions on the now-famous Zoom™ videoconferencing platform. But, that is just one token of a much larger issue that is growing exponentially since the pandemic. You may also like: Reducing Telecom costs while increasing productivity In cybersecurity jargon, the situation can be described as “a significant increase of cyberattacks due to the expansion of the attack surface and the acceleration of new vectors of attack”; allow me to translate. If we forgo the fancy jargon, we are saying that now we have to protect more points of potential access (attack surface) from an increasing number of types of attack (attack vectors). I will get back to this assertion. So, the question remains, why the sudden increase. At first glance, it could seem counterintuitive; let’s elaborate a bit. The pandemic caused (and in many cases keeps doing it) major lockdowns, business disruptions, temporary and permanent closures, etc. So, it will seem to stand to reason that with fewer businesses operating at standard capacity, the number of cyberattacks should be proportionally reduced, except that we know for a fact that the reality shows quite the opposite. To understand this phenomenon, we need to analyze what happened and what was the reaction of most companies in the face of the crisis. Overnight, most countries were facing a mandatory, or at least a strong recommendation to stay at home, which in turn forced companies to devise ways to all the sudden accommodate an unprecedented, even unthinkable, number of employees that needed to work from home. We all should agree that nobody in IT or Telecom could have predicted or planned to have 80% or more of the workforce working remotely. The systems, including available bandwidth, security appliances, etc. were not designed to sustain that level of workload. In a pre-crisis scenario, most companies had some degree of remote working, usually the “road warriors,” but that amounted only to a fraction of the total workforce. Furthermore, the persons authorized to work remotely were either equipped with company-issued controlled devices (e.g., smartphone, mobile Wi-Fi hotspot, laptop, hardware token generators, etc.), or if the company allowed to do BYOD (Bring Your Own Device), those devices were subject to strictly enforced security policies. In jargon terms, the attack surface was well-known, limited, and controlled. When the crisis stroke companies were forced to improvise and, reluctantly but certainly, relax their “security posture” (jargon for the overall readiness to withstand or mitigate attacks). Devices that were not prepared to be operating outside a controlled environment (i.e., the corporate LAN) were allowed to be used in unknown environments; many workers were permitted to BYOD but without enforcing security policies. Unless you are into cybersecurity, the chances are that security at home is just a password for the Wi-Fi (and if you have kids, it’s probably something quite easy to remember) and the default configuration that your ISP put into the modem/router that connects you to the Internet. More to the point, of all the devices connected to your Wi-Fi (the ones you know and the ones you do not), many of them could be highly vulnerable and be used to attack and gain unauthorized access to your home network. Exploits (more jargon; an exploit is a type of attack that has a successful implementation; in other words, it works in a real-life scenario, not just in theory) like “krack” (https://en.wikipedia.org/wiki/KRACK) and more recently “kr00k”, both used bugs on the implementation of the WPA2 (Wi-Fi Protected Access version 2) protocol that encrypts the Wi-Fi traffic. With kr00k alone, the estimation of affected devices was in the billions. The good news is that a fix for most devices exists, and many vendors already applied it. Now, if you think that nobody will mess up with your Wi-Fi because even within your house, you can barely get a decent signal, so the attacker will have to be sitting in your living room to do any harm, think again. Probably you never heard about “War Driving” or “War Walking.” Simply put, take a hacker, add a serving of hardware, a pinch of software, and a car just for good measure, and you have a mobile Wi-Fi password cracker that roams the city cracking and storing Wi-Fi passwords; replace the car with a backpack and voila, the same effect. And if you think that this is troublesome, now add a cheap readily available drone to the recipe, and you have a remotely controlled device suitable for wide-area surveillance and hacking that is quite hard to detect. I will leave it up to you to research about WASP (Wi-Fi Aerial Surveillance Platform) and Project Cuckoo. Therefore, we can conclude that most homes do not qualify as a secure environment. It is worth noting that even if you have a strong VPN (Virtual Private Network) running on the company’s laptop (to secure your connection to the company systems), and even if you are using hardware generated tokens, that alone does not guarantee that other compromised devices within the same network (your home Wi-Fi) can be used by “cyber actors” (jargon for hackers) to remotely take control of your laptop and piggyback your secure connection to the company. Back to the original assertion; now we can appreciate why and how the attack surface has grown several times fold; no longer do companies have to worry only about the security of their main offices, branches, and road warriors; but rather, they also have to rethink their whole security posture to include the homes of the personnel working remotely. The combination of o broader surface attack, with the increased use of unsecured devices and networks, was like a Christmas present for most hackers. Hence the increased number of attacks. If you do not think this is serious enough, maybe the official FBI warning will change your mind. “The FBI advises you to carefully consider the applications you or your organization uses for telework applications, including video conferencing software and voice over Internet Protocol (VOIP) conference call systems. Telework software comprises a variety of tools that enable users to remotely access organizational applications, resources, and shared files. The COVID-19 pandemic has led to a spike in businesses teleworking to communicate and share information over the internet. With this knowledge, malicious cyber actors are looking for ways to exploit telework software vulnerabilities in order to obtain sensitive information, eavesdrop on conference calls or virtual meetings, or conduct other malicious activities [emphasis added].” – Alert I-040120-PSA FBI (IC3) (30-Mar-2020) Securing the “Work From Home” is quite a challenge, but it is not impossible. A combination of antivirus, antimalware, firewalls, VPNs, and more recently, SD-WAN does help. In fact, SD-WAN can play a significant role. Most tend to think of SD-WAN in terms of a complicated and expensive platform that can connect main offices, branches, etc. However, SD-WAN can be as simple as small, inexpensive devices that can be shipped to the homes we need to protect and then configured and managed remotely. As an additional benefit, SD-WAN at home can transparently aggregate a second broadband Internet service or a Wireless 4G/LTE connection, effectively increasing the bandwidth available for demanding applications like video conferencing, screen sharing, etc. Now your kids can keep squeezing every megabit out of your home Internet connection streaming to their heart’s content, and you will still be able to hold that important video conference in a more secure way and without freezing up. For more about the benefits of SD-WAN, you can check the recorded version of my Webinar, “Reducing your Telecom Cost while Increasing productivity,” here:  Dante Passalacqua VP of Technology at Convergia Inc

Bandwidth, Connectivity, Data, Fiber, International, International Data

cloud, hosted pbx, HPBX, Voice

Connectivity, Data, Networking, security

cloud, Keyboard, microsoft, Microsoft Teams, Shortcuts, Teams, Voice

For many users, using keyboard shortcuts on different platforms allows them to work more efficiently. And like any good productivity tools, Microsoft Teams has keyboard shortcuts that will help you take advantage of its functions more directly. Thus, memorizing a few keyboard shortcuts, which will result in faster management of Microsoft Teams tasks, such as searching for information, starting a new conversation, entering each section of the application, sending or answering a message thread, and making an audio or video call. You may also like:5 Tips To Make The Most Of Convergia Cloud Voice Teams All of the hotkeys below are for the Teams desktop app on Windows (in all versions) and for teams on MAC. WINDOWS: QUICK ACCESS KEYS ON TEAMS General Show hotkeys: Ctrl + Search: Ctrl + E Go to: Ctrl + G Start new chat: Ctrl + N Open help: F1Zoom in: Ctrl+ Zoom out: Ctrl – Navigation Open activity: Ctrl + 1 Open chat: Ctrl+ 2 Open teams: Ctrl + 3 Open calendar: Ctrl+ 4 Open calls: Ctrl + 5 Open files: Ctrl+ 6 Move selected team up: Ctrl + Shift + Up Move selected team down: Ctrl + Shift + Down Messaging Go to compose: Ctrl + Shift + X Send (in the expanded composition box): Ctrl + Enter Attach: Ctrl + O Insert Return: Shift + Enter Important brand: Ctrl + Shift + I Meetings and calls Accept video call: Ctrl + Shift + A Accept audio call: Ctrl + Shift + S Reject call: Ctrl + Shift + D Start audio call: Ctrl + Shift + C Start video call: Ctrl + Shift + U Mute: Ctrl+ Shift + M Toggle video: Ctrl + Shift + O Toggle full screen: Ctrl + Shift + F Go to the sharing toolbar: Ctrl + Shift + Space MAC: QUICK ACCESS KEYS IN TEAMS General Show hotkeys: Cmd + Search: Cmd + E Go to: Cmd + G Open help: F1Zoom in: Cmd+ Zoom out: Cmd – Return to default zoom: Cmd + 0 Navigation Open activity: Cmd + 1 Open chat: Cmd+ 2 Open teams: Cmd + 3 Open calendar: Cmd+ 4 Open calls: Cmd + 5 Open files: Cmd+ 6 Move selected team up: Cmd + Shift + Up Move selected team down: Cmd + Shift + Down Messaging Go to Compose: Cmd + Shift + X Send: Cmd + Enter Attach: Cmd + O Insert Return: Shift + Enter Meetings andcalls Accept video call: Cmd + Shift + A Accept audio call: Cmd + Shift + S Reject call: Cmd + Shift + D Start audio call: Cmd + Shift + C Start video call: Cmd + Shift + U Mute: Cmd+ Shift + M Toggle video: Cmd + Shift + O Toggle full screen: Cmd + Shift + F Go to the toolbar to share: Cmd + Shift + Space These are some of the most notable shortcuts that will help you work with greater efficiency and productivity on the MicrosoftTeams collaborative platform. If you want more information and help about our solution, our specialists will advise and support you in everything you need, click here.

Connectivity, Covid, covid-19, Internet Of Things, iot, Libelium, Meshlium, Pandemic, Router, Scanner, Sensor

As we know, a new pandemic has been spreading rapidly worldwide since December 2019. Currently, there are more than five million people infected with Covid-19 worldwide, according to official data. It is known that countries like China and South Korea made intensive use of different technologies such as artificial intelligence, big data, drones, IoT sensors, etc. – to tackle and face the problem. As a result, other countries are also using IoT technology to minimize the impact of the health crisis and to ensure compliance with preventive measures against the pandemic. A perfect example of this is the IoT Meshlium Scanner sensor that, thanks to its motion sensors, transforms the way to control the movement of people and vehicles in cities during the state of emergency. You may also like: Internet of Things (IoT): Management of More Efficient, Safe and Connected Fleets  What is Meshlium Scanner?Meshlium Scanner is an IoT sensor that allows you to monitor the movements and behavior of people within a specific area. The sensor can detect any device that works with Wi-Fi or Bluetooth interfaces, allowing it to work correctly with cell phones, smartphones, laptops, etc.How could Meshlium Scanner help curb the expansion of COVID-19? Detects and warns the movements of people and vehicles in specific areas. The sensor is active 24 hours in real time, avoiding irresponsible practices during the state of emergencySet alerts for excess flow of people.Generate evolutionary charts of the movement of people and vehicles.You can estimate the trends of higher movement based on the circulation charts. This is why the Internet of Things (IoT) can provide us with a regularization system or early warning to stop the spread of Covid-19. The technology for detecting people and vehicle traffic using Meshlium Scanner is a good tool for this, even for the security forces to establish controls in the areas where they are needed. It is clear that we are going to a different reality and that we have to equip our companies, cities and ourselves with technology. Do you want more information about the features of the Meshlium Scanner? Find it here

cloud, Communication, Connectivity, microsoft, Microsoft Teams, Teams, Telecom, Voice

The social distance mandate that was imposed to fight the coronavirus (COVID – 19), has forced many people and companies to use different tools to keep work communications connected and controlled remotely. Without a doubt, chats, videoconferences, and audioconferences are a great technological solution to hold work meetings with coworkers and clients or to keep in to stay connected with those family members who are far away. What is CCV TEAMS? Convergia Cloud Voice Microsoft Teams – CCV Teams is a unified communication – UC work platform designed to improve communication and collaboration among business work teams. CCV Teams is naturally integrated with Office 365 and based on “Groups”, the cloud service developed for collaboration between users. This tool brings together in a common space as well as the collaboration applications necessary to work as a team such as chats, videoconferences, notes, access to content, Office Online, schedulers and many more features. Currently, hundreds of different companies have discovered the multiple benefits of having this collaborative tool. Read on for five tactics that you can use to make the most of this amazing tool, and bring change to your organization.Organize Team ChannelsOn the left panel of the Teams application, all of the Team channels are arranged alphabetically. However, if you belong to several teams, you may be overwhelmed by the number of options it offers. For this reason, we recommend that you work with Hidden Teams. This will hide the channels that are not immediately being used, thereby keeping channels focused and organized.Publish to various channels Another of the new functionalities of CCV Teams consists of writing a message on multiple channels at the same time, thereby saving a lot of time and increasing productivity. How? Just go to the channel and click on the text format button, then select the ‘Post in multiple channels. Live chat How many times have you wanted to send a message to a colleague without leaving the Teams document in which you were working? Now from the search bar, it is possible, type the person’s name with the @ in front, and then type the message you want to send and press the Enter key.Search bar and commandsIn the search bar, messages, people, and documents can be filtered. The command menu is also a very useful and quick option to perform certain actions such as setting the status of availability (/away, /busy, /dnd), finding recent files (/ files), going to help (/ help), and even making calls (/call).Hold live events or seminars In addition to being able to initiate voice or video calls with several people simultaneously, CCV Teams offers the function of broadcasting an event or webinar live to internal and external Teams participants. Through our platform, your organization will be able to quickly connect with a large audience, with wide-ranging scheduled live broadcasts that are recorded and can be later distributed to all participants.There is no doubt that users can enjoy the various collaborative functions of CCV Teams simply and quickly while increasing productivity and collaboration between your coworkers and customers

backup, Connectivity, CxC Router, Failover, iot, Router

Routers, as with other network devices, are always in a constant process of refinement. This is necessary to satisfy the growing needs of the market, seeing as the Home Office is increasingly essential for business continuity. When there is a bad connection to the network, it’s attributed to the service provider, but rarely importance is placed on the router that transmits the internet connection. This is especially relevant in companies and even homes that involve a greater number of connections, which results in more demand for these devices. To resolve these problems, at Convergia, we have developed the CxC Router that protects your connectivity 24/7/365, resulting in a stable, dedicated connection. You may also like: The Future Of Networking With SD-WAN Convergia’s CxC RouterWhat is it?The router is a device that can be used to share the internet connectivity through cable, ADSL or WiFi with other computers. It also provides firewall protection, controls the quality of service and various other tasks, mainly in the field of security.Convergia CxC Router gives your business a highly reliable wireless failover solution. Failovers allow you to switch to a much more stable and secure connection, activated when the primary link fails. Without a secure connection, there is a loss of productivity and a rapid increase in unexpected and unnecessary costs.Why use Convergia CxC Router for your wireless internet backup?No hardware purchases, low monthly fee: We provide internet connectivity through our multi-operator SIM card. We negotiate with the operator so that you do not have to, and we offer billing in your local currency.Integration of Services managed by APIDual Sim – Multi-secure Network: Our Smart CxC SIM will select the best quality and most secure network with the ability to switch to another network for better connection quality.4G LTE Multi-Operator SIM with high data capacity: It works on the best cellular operators around the world. Connect your products on any 2G, 3G, 4G LTE, NB-IoT and LTE-M networks.Remote Cloud Management: A direct administration platform for management controlSecure custom coverage: We have coverage anywhere anytime you need it. Rest assured, knowing that Convergia’s CxC Router solution powered by CxC SIM will significantly improve your local wireless and backup network, resulting in a stable and dedicated highly secure connection. Do you want to integrate the CxC Router solution into your business? We can help you increase productivity by improving internet connectivity and security within your organization. Find out more here

backup, Business Continuity, cloud, Continuity

Backup Solutions for your company: 5 reasons why you should have it implemented in your company Today we live in an era where data and information processing are entirely digitized, mainly on cloud servers. We store absolutely everything, from business proposals and presentations to spreadsheets and financial statements. In this way, it has become increasingly crucial for all companies to back up their business information. If a programme failure arises, restoring the data from the backup is a much simpler and cheaper operation than rebuilding from scratch. In the following article, we want to introduce you to a solution that will keep all your data and applications completely safe when planned or unplanned outages occur, while highlighting why Convergia’s backup system will prove highly beneficial to your company.The Convergia Business Continuity (CBC) Backup solution keeps business applications and workloads running during outages by backing up all your data, files, and virtual machine backups to the Azure server.Why should you invest in a Backup system for your company?No matter the size of the company or organization, any company can be affected and targeted by virtual attackers or malfunctions of different information systems. The following are some key reasons why having a backup system is of the utmost importance:Evolution and efficiencyDue to the diversity and constant development of backup services and technologies, it is common for infrastructure dedicated to these purposes to become rapidly obsolete. Therefore, having cloud solutions always allows you to take advantage of the latest generation systems.Maximum availabilityWith a cloud system, backups are available 24/7 from anywhere; it’s just a click away.Your data always readyBy replicating the data from your infrastructure to an external platform, you ensure there’s a backup available to be recovered.Ease of useComplete cloud backup service, creating a smooth and straightforward transition.Convergia ExperienceWith the experience and advice of a team specialized in cloud solutions, we guarantee not only the proper functioning of the solution but also the resolution of unforeseen events and incidents that may arise.These are some of the many reasons why you should take a step towards digital transformation since it is imperative to prioritize the use of a backup system like ours.

cloud, Connectivity, contact center, Voice, WebEx

What is CCV WEBEX – Contact Center? CCV Webex Contact Center is an Omnichannel communication platform that provides interactions through the call, email and chats from a Unified Communications (UC) environment. CCV WEBEX Contact Center performs these functions centrally to improve efficiency and reduce business operating costs. It will also provide your company with the innovation, flexibility, and agility of the cloud with the security and global scalability that Convergia offers. You may also like: Convergia Cloud Voice 3CX Unified Communications – CCV 3CX UC: 5 Reasons why having it in your company Features of the Convergia Cloud Voice WEBEX Contact Center solution – CCV WEBEX Contact Center: Features of the Convergia Cloud Voice WEBEX Contact Center solution – CCV WEBEX Contact Center: Professional Implementation- We have an expert technical team that will fully assist in your transition into the cloud.Unified platform- Convergia’s platform improves business processes and workflow efficiency and also integrates with all the commercial tools that your contact center has.Cloud Contact Center- The cloud contact center gives you agility, flexibility, scalability, security, capital efficiency, innovation, and improved customer success.Omnichannel Management- All interactions such as voice, email and chat are unified. In this way, it provides a perfect experience for your agents. How can your Company Benefit from CCV WEBEX Contact Center? Collaborative Teams- Agents are more productive when they have the tools, resources and customer testimonials that they need.The Global Leader in Cloud– We partner with the market leader, Cisco. They are the best in the American market and the second-best worldwide.Security and Trust- Cisco has the highest security control for their products and continue to invest billions of dollars to make their contact centers safer.Experience and Global reach– Our broad and integrated client portfolio provides us with a solid experience in all areas of communication such as calls, security, networks and, devices. Only with Convergia, you will find the latest connectivity, Voice, Cloud and Data & Security solutions fully customizable to your organization and with the best post-sales service. Find out more about how Convergia’s CCV WEBEX Contact Center solutions make the network and cloud management system smarter, and improve your day-to-day business here

3CX, cloud, Connectivity, Hosted, hosted pbx, HPBX, Pbx, Unified Communications, Voice

In the accelerated world of business in which we live, companies need to be more agile and offer a higher quality customer service quickly and profitably. More and more companies are leaving traditional desk work environments due to the greater number of employees working outside the office, whether traveling anywhere in the world, at home or between different offices or branches. In these dynamic work environments, companies need to be able to communicate internally and with their customers anytime, anywhere. In this way, unified communication can help those companies that need to be in contact with their businesses from anywhere in the world and at any time, provided they have an internet connection. Why use Convergia Cloud Voice 3CX Unified Communications – CCV 3CX UC? There are numerous advantages and reasons why you should implement the CCV 3CX UC collaborative work solution, here we leave you the first 5: Our customers can choose how they want to access their hosted PBX from: the 3CX mobile application, the web browser, the desktop application or the desk phone. In this way, they can keep up with their businesses from anywhere in the world as long as they have an Internet connection.The solution is hosted in the cloud, therefore, our client does not need to worry about configuring the functions or updating the telephone system, Convergia will be in charge of the administration of the telephone system for the client.Quick installation: Easily install desk phones simply by connecting the phone to the network.Smart call: if a user is absent or busy, you can choose to have the call diverted to a different location depending on the status of your extension.CRM Integration: If a customer requires features such as call queues, call recording, Office 365 and CRM software integration, then you can pay more to gain access to those functions. CCV 3CX UC, these are some reasons why you should have this solution to help in the management of collaborative work in your company. Only in Convergia you will find the latest connectivity, Voice, Cloud and Data & Security solutions fully customizable to your organization and with the best after sales service. Learn more about all our connectivity and security solutions within your organization by clicking here

Connectivity, CxC SIM, Sim, SIM Card

Imagine a cell phone without a SIM card is the same as a car without a key, it really wouldn't work. Starting from this we can say that SIM, are smart cards that are used in phones providing us access to be able to use them. Thus, for a device to use the mobile network, it is necessary to have a SIM. When a cell phone line is activated, the service provider joins the phone number to the SIM card, allowing you to make, receive calls and access especially mobile data. What does the Convergia SIM Card offer you? Connectivity, with more than 700 global cell phone operators, intelligent network selection and auto-recovery. Enjoying a strong and secure connection in all countries. In addition, Convergia offers you a single SIM operator portal Multi operator. A SIM fully designed to work with large cellular operators through any 3G, 4G, LTE, NB, IoT, LTE-M network. An administration platform WatchdogAlarm with use and any rule you can create.SIM lockCreate rules to control SIM with specific devices.Competitive advantages Global coverage SIM card at local ratesConvergia API connectivity accelerates the integration of the SIM life cycleA multicarrier Administration portalNo roaming chargesLife cycle management platform to control, inspect and order everythingEasy SIM inventory controlSecure connectivityBenefits Secure Multi-NetworkOur intelligent CxC SIM will select the safest and best quality network, with the ability to change networks for better connection quality.Best local ratesWe negotiate with the operators so that you don't have to do it and we deliver the billing in your local currency.Personalized coverageWe have access to multiple operators around the world, having access wherever you are.Learn more about our CxC SIM CARD solution and improve the connectivity of your network in a safe and quality way, by clicking here.

Connectivity, CxC Router, Router, Wireless Backup

The Internet is an essential company tool that provides countless benefits such as flexibility and connectivity to customers, as well as a sense of comfort. But what if the internet connection failed right in the middle of an important business deal? What if it failed during a backup of company data? How much time, resources money will be lost? All these issues can be avoided while ensuring business continuity through Convergia's Wireless Backup Network. You may also like: CxC SIM CARD: Connectivity anywhere in the world Why should your company switch to Convergia's CxC Router | Wirless Backup Solution? Network RedundancyWith a wireless connection your company can seamlessly and immediately switch from a disrupted wired connection to an always-on, high-speed, low-cost standby connection, that is activated if the primary connection fails. Low Monthly FeesWithout a secure connection, lost productivity and increased costs will happen unexpectedly and unnecessarily. No Hardware PurchaseWired solutions offer very little improvement over time. Wired cables are subject to environmental risks and potential damage from weather, accidents and other factors. PCI/HIPPA CompliantPCI compliance is at risk during outages, and therefore vital information may be at risk, in addition to the loss of critical in-transit data, forced rollbacks disablements, and resyncing. Thus, the Convergia's CxC Router provides an IoT connectivity support solution for wireless networks and devices that will solve your connectivity problems and, therefore, improve the productivity and performance of your collaborators. Likewise, you will not have to worry about your information, it will be secure in our network. Learn more about the CxC Router solution and how Convergia can help you improve connectivity and security within your organization by clicking here.

Internet Of Things, iot, Libelium, Sensors, Smart Cities, Smart Environment

The Internet of Things (IoT - Internet of Things) is constantly evolving, and as such, aligning with the new demands of the market. One of the key revolutionary changes being implemented is Smart Cities, where a new map of possibilities connects and transforms the personal, industrial and urban world. These cities use technology and innovation to manage the control and measurement of drinking water levels, detect chemical spills in rivers or seas, traffic monitoring, control air quality and structural health of buildings, among many others. It also allows for the monitoring of crops, automated irrigation, control greenhouse environment conditions and implementation of systems that collaborate with the decision-making process for planting, harvesting and applying pesticides. How do Convergia & Libelium facilitate the process of transforming the industrial, agricultural and urban world? You may also Like: What are the advantages of implementing IoT sensors in the agricultural sector? Convergia & Libelium offer a new way to control and measure different performance indicators (KPI) of your business with wireless IoT sensor platforms. Meet the multiple IoT Smart World solutions we have to offer you: Connectivity by Convergia IoT Solutions (CxC): CxC IoT App Factory CxC IoT App Factory is the Internet of Things Application Platform and Marketplace of extensible, open-source, IoT Applications. The CxC IoT App Factory provides the following set of features: Extensible dashboard to display real-time data stemming from the Libelium sensors or to show historical data.Visual definition of business rules and corresponding predefined alert actions using decision tablesBuilt-in configurable alert actions (SMS, email, push notifications, create a ticket)Customer shall provide their required credentials and/or certificates to be used by CxC Apps to access the corresponding third-party SMS, Push Notification and ticketing API.Predefined configurable escalation workflow.Built-in integration with Zoho Desk for creating ticketsCustomer shall provide their Zoho Desk account's credentials to connectAbility to implement custom codeCxC SMART WATER Manages control and measurement of drinking water levels as well as monitoring of seawater pollution levels. It also detects chemical spills in rivers, corrosion and lime deposits. The data is sent to the Internet through the gateway using Ethernet and 4G radios. Benefits we provide to our customers: - Soil moisture monitoring - Cost savings - High coverage and communication analysis - Detailed analysis of the data• Real-time data - Prevention of excess water loss CxC SMART AGRICULTURE Smart farming solutions are designed for crop monitoring to improve production and prevent damage. It also facilitates managing automated irrigation, controlling conditions in greenhouses and implementing systems that collaborate with decision-making for planting, harvesting, and application of pesticides. Benefits we provide to our customers: Safety and quality of products guaranteedCost-savings through the reduction of fertilizer and pesticide usage.Real-time monitoringHigh coverage and communication analysis.Detailed analysis of the dataOptimization in the management and use of water resourcesSMART CITIES The solutions for smart cities are specially designed to cover applications in urban spaces such as air quality control, waste management, structural health of buildings, noise map control, intelligent lighting management and, traffic monitoring Benefits we provide to our customers: Ability to transmit low consumption data.High coverage and communication analysis.Detailed analysis of the dataCloud connection and real-time information extraction.Better infrastructure and cost reduction.During the process of transforming the industrial and urban world, it is important to consider the effectiveness of IoT Smart World solutions through planning, monitoring, certifying and managing your business. Only with our solutions, you can always obtain detailed information that will allow you to track possible failures and make the necessary adjustments immediately. Learn more about Convergia solutions, and how you can improve connectivity and security within your organization by clicking here

CxC Fleet, Fleet Management, Internet Of Things, iot, Operations

The Internet of Things (IoT) is undoubtedly one of the great technological innovations within the 4th industrial revolution. This revolution brings to us a connected world, where data management, artificial intelligence, and automation become critical for our business and way of life. You make also like:Convergia signs on as Libelium’s Pan-American Value Added Distributor of Advanced IoT Solutions Among the many opportunities offered by IoT, “Fleet Management” plays a very important role in the way this industry can be revolutionized. There are two main components that make the Internet of Things possible: connected devices (eg sensors, terminals) ,and the data generated. When applied to vehicle fleets, route and vehicle management efficiency, as well as instant reaction time in the event of an accident can be revolutionized and improved. Through real-time data management and vehicle information analysis, companies can optimize their established routes, since the IoT anticipates traffic variables, thereby improving travel time and providing alternatives. Therefore, an optimized route increases safety and reduces costs, thus generating operational efficiency. The implementation of IoT in fleet management can provide a lot of benefits for all companies in the sector. The following are some important implementations of Fleet Management: GPS trackingDriving speed measurementAutomatic engine shutdownTravel historyDetailed reports of the operationCustomization of geographical locations (perimeter)Real-time monitoringLive communicationPreventive Maintenance With the benefits that fleet management provides, access to a level of knowledge that was previously almost impossible is now attainable. Also, all this information can be available at all times since it can be hosted in the cloud. A fleet of connected vehicles not only collects information but also collects a multitude of data from abroad. Therefore, companies do not have to rely on external services that provide information on the state of traffic or road works. Personal vehicles report the variables in real-time, allowing for immediate recalculation of the routes. Having a vehicle equipped with connected sensors also improves the safety of the employee and the vehicle in the event of an accident and minimizes its impact on the company. The Internet of Things helps to act quickly in case of an accident and accesses a large amount of data to define damages and responsibilities. In addition, with all vehicles connected, companies can now optimize the operational cost of fleets. Thus, the large volume of data generated by a connected fleet is important for making decisions for the business. It should be noted that with IoT Fleet Management, analysis of data increases efficiency and optimizes resources, as well as improves cybersecurity levels to protect companies and their customers.

hosted solutions, HPBX, Ip, Ip Telephony, Telephony

Sip, sip trunk, Telephony

Agriculture, Connectivity, Internet Of Things, iot, IoT Sensor, Sensors

The agriculture continues to be one of the most important economic activities in a large number of countries and has managed to expand significantly thanks to the technological advances of recent decades. One of these new technologies is the Internet of Things (IoT), which has been introduced in all types of sectors, being the agricultural one in which little by little they have been obtaining successful results. The Internet of Things is materialized mainly in the form of intelligent sensors that, thanks to its high quality and precision, allow to optimize the monitoring of all crops with detailed information in real time. This data can be obtained instantly thanks to the fact that it is stored in the Cloud and can be accessed from any type of platform. It can also interested you:What are the applications of IoT in agriculture? Why use Smart IoT sensors in agriculture? Implementing intelligent sensors in your company will bring a series of benefits for your crops and all your agricultural processes. Here are some of these advantages: Precision Agriculture: With the use of smart sensors, you can manage your land and crops efficiently and optimize observation, measurement and decision making. Its optimal prediction and administration systems allow you to have greater control over all your crops in order to guarantee the highest quality of products. The sensors can measure a large number of parameters from temperature and solar radiation to the diameter of the trunk and humidity of the leaves. Efficient water management: Another great advantage that IoT technology provides for intelligent sensors is the optimization of water resources management and irrigation processes. Sensors such as Smart Agriculture can be complemented with Smart Water sensors to have a more complete administration of all their resources, both agricultural and water. In addition, by establishing intelligent systems such as automated irrigation, you can have more efficient water management and reduce your consumption costs. As we can see, the IoT technology of intelligent sensors provides great benefits for the agricultural sector in all aspects, both at the level of monitoring and measurement, and in the efficient management of resources. There is no doubt that the optimization of processes that occur thanks to its implementation will allow it to continue expanding to all kinds of land and thus generate smart crops. Learn more about our IoT Smart Agriculture solutions and the great benefits they bring to your crops by entering here.

Connectivity, Mpls, Networking, SD-WAN, Sdwan

Unless we are disconnected from the world of telecommunications in the last two years, we have most likely heard the mention of the term SD-WAN more and more frequently. The truth is that SD-WAN has become the new center of attention for all actors in the world of telecommunications, in a very similar way to what happened a few years ago with cloud services. In that case, it should not surprise us, when the most important analysts in the market, such as Gartner, IDC, and many others, predicted that by 2020, companies will spend more than USD 6,000 million on SD-WAN technology worldwide The best of all is that you are here to stay for a long time, it is just beginning. For this reason, today we call it “New Kid On The Block (NKOTB)”. Let’s start by asking ourselves the following question: What is SD-WAN? Do not be surprised if the answers vary significantly from one to another, and we may receive a different response for each source we consult (this is the technology, changing, so nobody has the last word). For us, in Convergia, this same question was the beginning of a long, but very satisfying journey that has been going on for more than two years, during which we have had the opportunity to extensively investigate the technology, the different concepts, suppliers, and even the very different forecasts about the SD-WAN solution. Convergia, as a service provider (ISP), has found that it is easier to start by defining that it is not the SD-WAN solution to handle a clearer concept. Which are: It is not a means of transmitting informationIt is not a new communications protocolIt has been misnamed by some providers as the “MPLS Killer” SD-WAN is the response to the new demands of organizations towards their communications networks. We can also say that it is the convergence of at least a dozen different technologies, many of which have been present in the telecommunications industry for several decades now. The crucial difference is that now all these technologies applied together represent a substantial advance in terms of reliability, information security, flexibility, agility, speed of implementation and most importantly a cost reduction of up to 90% versus traditional solutions such as MPLS But what technologies are we talking about? For technologies such as data compression, strong encryption, protocol acceleration, temporary storage (“caching”), load balancing, redirection in case of failure, VPN and link aggregation (“link aggregation” or also known as “bonding” ); all of them available for many years ago. That is why when we manage to integrate all of them into a single coherent solution, easy to implement and administer, we incorporate the selected dynamic routing capability, always the best possible route between two points in the network (think a second in WAZE), self-configuration ( which reduces human intervention), and most importantly, we add a central intelligence (which in SD-WAN language we will call “Orchestrator”), thus achieving a new way to connect geographically dispersed locations in a safe, fast, flexible, efficient and at a much lower cost than expected, all this is defined in a single SD-WAN word. SD-WAN networks offer us a new approach to connectivity, reducing operational costs and improving the use of communication resources between our headquarters in an intelligent, effective, simple and safe way. The SD-WAN solution was born due to the need of companies to extend the coverage of their services in different locations and locations; and, to achieve it efficiently, they need an agile network with the capacity to support a greater number of connected people. Now, in terms of cost reduction, this will mean that adopting SD-WAN could be reason enough to explain the explosive growth of this technology. However, if we analyze in greater depth, we will find that SD-WAN could not have arrived at a better time and that it is being very useful for the companies that are applying it due to the various benefits that it provides us. But, do you know what additional benefits apart from reducing operational costs, provides SD-WAN to companies? Here we will mention some of these: Facilitates processes: with SD-WAN it is easier to reach different devices, whether they are close in person or connected from the cloud. The IT team may be solely responsible for automating and globally implementing the network to more efficiently manage its administration.Improves the user experience: this solution can provide considerable bandwidth simply and economically, with better optimal and safe performance. This also makes it easier for users to use cloud applications.Easy installation in offices or offices: the installation of office equipment in SD-WAN networks can be performed automatically or through pre-configured devices that do not require the services of field engineers. Therefore, this system eliminates the traditional installation mechanism through a command line.Protects important data: no matter how much you have a Business Continuity or Disaster Recovery plan, having the SD-WAN solution will lead to the ability to safely and advanced preserve the important data your company has. With the explosion of cloud services, IoT, and even the beginning of the integration between OT (Operations Technology) and IT, the need to have constant, uninterrupted, secure, high capacity, reliable communication that can no longer connect hundreds, if not tens of thousands of devices, have made the SD-WAN solution the default option of any modern telecommunications design. Therefore, if we add to this the ability to deploy complex solutions worldwide in weeks instead of months, and the ability to install, configure and manage the entire solution with very little human intervention, then it becomes clear why the solution SD-WAN is now the new heart of telecommunications.

Lte, Mpls, SD-WAN, Sdwan

Every company searchs for innovative solutions and services to increase their competitiveness in the market, one of them is SD-WAN technology, a network that allows us to improve our performance at lower cost. According to Gartner, within a period of two years, a greater number of users will use a SD-WAN network; However, there is still uncertainty about how an SDN can improve a company’s networking, that is, how the organization can facilitate processes due to a software-defined network. También te puede interesar:¿What is SD-WAN and how it can benefit your company? In this article, we will focus on explaining some of the most outstanding approaches to this technology and its future derivatives. With its application, we can optimize the resources of a company, being this the key to improve and strengthen the same network for the benefit of networking. Highter flexibility Thanks to the implementation of WAN technology, defined by software, it will be possible to store a greater amount of data. Therefore, we will have more users connected thanks to the adapted bandwidth and a simpler demand for less money. This will also allow more solid and unified communications, benefiting networking, since videoconferences with better image and sound quality can be made, providing solutions with voice and text messages. 5G and LTE Gigabit A WAN network allows us to monitor and manage traffic from a physical device to the application, allowing the optimization of resources and improvement in communications. In the future, the implementation of SD-WAN solutions will increase in 30% of the companies, with an estimated investment of 1.24 billion dollars. Tracing as objectives in the short and medium term the development of two key technologies: 5G and Cloud. The growth of technological networks will be higher, it is expected that by 2020 5G networks have more use than 4G networks currently have. In conclusion, SD-WAN solutions are an option with great potential to save costs and optimize resources that improve the administration of companies, since it allows a higher quality experience that is attractive for its level of customization. At Convergia, we look for the most efficient solution to optimize your telecommunications. Learn more by contacting one of our advisors here

Azure, Business Continuity, Connectivity, iot, microsoft, Microsoft Azure

What is Microsoft Azure? Azure it’s an collection of services in the cloud, that appears as a response to the business systems in the private clouds, allowing to create, develop, implement and manage applications through a data centers global network. Being a public cloud with data centers around the world, anyone with an Internet connection can use it. But only those with the necessary credentials will be able to access to the Azure portal, where a series of services are generated, developed and used. How does it work? Azure uses ‘virtualization’ when creating a virtual computing environment that typically hosts operating systems, hardware versions and different devices. Thus, organizations can have multiple virtual machines and services that interact independently while sharing resources. Virtualization is divided into four main categories: Desktop virtualizationNetSoftwareStorage This technology expands on a large scale in Microsoft data centers around the world, improving scalability and workloads. At the same time, it greatly facilitates the implementation of services, by simply selecting the region of the datacenters and choosing the type of service and its characteristics. Which are the benefits of Azure? Numerous infrastructures and platforms available: Azure offers a wide variety of Infrastructures as a Service (IaaS), such as storage, networks, virtual machines, among others. Also, various Platforms as a Service (PaaS), such as CMS, ERPs, SQL, backend for mobile applications, among others. In addition, they are compatible with all types of technologies: iOS, Android, Linux, Oracle, and many more.Cost reduction: Azure adapts to the needs of your company, charging only the products you are using. In this way, it reduces the need to pay for inefficient resources, guaranteeing significant savings in consumption and maintenance of the service.Security: The data centers used by Azure apply the highest security standards today, ensuring their users full protection of their data, applications and infrastructure against possible threats.Reliability: The backups made by Azure ensure that your information is highly protected, preventing the loss of valuable information and facilitating disaster recovery with your backup or disaster recovery solution.Speed: With Azure, huge amounts of computing resources can be stored in minutes, allowing environments to be configured and codes published quickly. In this way, the speed of deployment, operation and scalability are optimized.Global coverage: By having data centers in more regions than any other cloud provider, Azure offers the global reach that is vital for many businesses and organizations today. This level of scope allows IT resources to be scaled, being able to be supplied from specific geographic locations if necessary.Productivity: With almost unlimited computing resources in the cloud, Azure efficiently takes care of the maintenance and technical support of data centers; allowing IT teams to dedicate their time to other objectives relevant to your company. Cloud providers are regularly updated with state-of-the-art hardware, which simplify the development and administration of applications. Learn more about how to protect your company’s vital information with the Azure solution offered by Convergia, clic here.

Connectivity, iot, Mpls, SD-WAN, Sdwan

What is MPLS? The Multiprotocol Label Switching (MPLS) is a mechanism that is responsable for routing the circulation within a telecommunications network. This is the reason why the nodes move from one network node to another, providing applications that include virtual private networks, quality service and traffic engineering. During this process, packetss move through the network thanks to the function of an assigned label. This same label is associated to the default route that exists on the network, allowing a better level of observation withing the networks of packets conmutation. What are the benefits of MPLS? It improves network performance and management to accomodate new applications.MPLS providers have the capacity to assign greater importance to certain network traffic, making it efficient because they improve performance and bandwidth utilization.It allows shared network resources and, for clients, private networks. What is SD-WAN? SD-WAN is a connectivity model defined by a software that aims to manage the WAN or wide area network. This way, traffic monitoring and management changes from physical devices to the application itselft. Because inteligence is attracted to a virtual overlay, secure grouping of public and private connections is allowed. Thanks to this, automation and network control can occur quickly through different links, in real time. What are the benefits of SD-WAN? It has the easiness to eliminate geographic boundaries, with improvements in terms of visibility, scalability, performance and network control.It has a bandwidth with no penalties, which means that clients can easily update by adding more links to their network, without having to make changes to its infraestrucutre or the network itself.Security and internet’s bandwidth, such as 4G LTE, are more efficient and less expensive, respectively, than the ones of MPLS.The network is pretty affordable, especially if we compare it to private ones like MPLS.Installation in networks and offices is extremely easy, and can be done automatically or through preconfigured devices.Applications can be managed directly, thus optimizing their performance. Differences between MPLS and SD-WAN The bandwidth cost of MPLS is usually expensive because it consists in aquiring a service throught an operator, while networks such as SD-WAN are more affordable because they can send traffic through public Internet.Although the MPLS network is usually safe, it doesn’t provide encryption, which is why is more exposed to vulnerabilities. On the other hand, SD-WAN technology is hosted on the Internet, so it increases its security by a lot.The MPLS bandwidth capacity is often congested as today’s consumers are interested in multimedia content. This doesn’t happen with SD-WAN since it has a considerable and optimal bandwidth capacity. Which technology should you use? Undoubtedly, the SD-WAN network offers much more advantages than the MPLS. Companies are constantly searching for better alternatives than the MPLS, so the SD-WAN network is usually recommended due to its low cost, unlimited bandwidth, extended waiting time and lengthy contract terms, compared to the MPLS. Optimize your bandwidth and start to enjoy all the benefits of SD-WAN solutions and Convergia. Click here.

Bandwidth, Communication, Connectivity, Network, SD-WAN, Sdwan

Convergia, the Pan American Distributor of Value Added for Connectivity Solutions, which offers a high-speed bespoke backbone network across Canada, the United States, Mexico, Peru and LATAM, presented its SD-WAN solution that will help companies maximize and increase network flexibility with great bandwidth efficiency. SD-WAN has become the new focus for all players in the world of telecommunications, as happened five years ago with Cloud Solution. SD-WAN networks offer a new intelligent, simple and secure connectivity approach by reducing operational costs, and improving the use of communication resources between headquarters. This model arose as a result of companies’ need to extend the coverage of their services in different areas. To effectively achieve this, they will need an agile network with the ability to support more people connected. You may also be interested in:What is SD-WAN and how it can benefit your Company? Benefits of SD-WAN to your company There are numerous benefits that companies can enjoy with SD-WAN solutions: Facilitates Processes: With SD-WAN, it is easier to reach different devices, whether they are close, in person, or connected to the cloud. The IT team can be solely responsible for automating and deploying the network globally, which will greatly increase management efficiency.Improves User Experience: This solution can provide better bandwidth performance in a simple way. This improves the performance of cloud applications and makes it easier for operators to use.Easy Office Installation: Installation of office equipment on SD-WAN networks can be done automatically or through preconfigured devices that do not require the services of field engineers. This system removes the traditional installation mechanism.Protects Important Data: Having a Disaster Recovery plan as part of Convergia’s SD-WAN solution will ensure security in the preservation of your company’s data. A few years ago, a vibrant new era of technology was ushered in. This new era brought to us data compression, strong encryption, protocol acceleration, caching, load balancing, automatic switching of traffic from one failed link to another (failover), and virtual private networks (VPN), to name just a few. However, all this technology can be integrated into a single solution that is easily deployable and manageable. This, therefore, provides us with the ability to add dynamic routing that always selects the best possible route between two points on a network, automatic configuration that reduces human intervention, and, most importantly, central intelligence, otherwise called ‘The Orchestrator’ in SD-WAN jargon. With this, we have a new way to connect geographically dispersed locations safely, quickly, flexibly and efficiently, at a fraction of the cost. That’s what SD-WAN is all about, says Dante Passalacqua, Chief Technology Officer of Convergia USA. As an additional point, we should consider comments from the most critical analysts in the market, such as Gartner, IDC and many others, who predict that by 2020, companies will spend more than $6 billion on SD-WAN technology worldwide. Furthermore, Carlos Mendoza, CEO of Convergia Peru, mentions: “having an SD-WAN solution in place allows you to optimize your connectivity costs up to 70%”. If your organization needs to start optimizing its bandwidth and be more resource-efficient, connect with Convergia today at www.convergia.io. Sobre Convergia Convergia is a Telecommunications and Value-Added Services company for Connectivity Solutions. We offer a high-speed, customized backbone network across Canada, the United States, Mexico and LATAM, with wireless cellular and fibre optic connectivity as well as a growing list of products such as voice, data and IoT connectivity. Convergia is part of a global multi-billion-dollar group with a strong Pan-American presence and experience in the IT market for more than 15 years. We are proud of our strong strategic partnerships with many leading communications hardware manufacturers around the world and an exemplary list of customers who currently benefit from Convergia’s solutions 24/7 throughout the year, without interruption.

Connectivity, CxC, CxCbyConvergia, Internet Of Things, iot

The Internet of Things (IoT), is a system that allows us to connect different devices using a net capable of transferring data.The IoT service it’s evolving very quickly. Innovations in wireless technologies are allowing a convergence between operative technology (OT) and information technology. The data generated by these devices can be analyzed with greater precision, allowing us to improve the future process. CONVERGIA’S IoT IoT depends largely on connectivity. Convergia, a leading connectivity company, has global cellular coverage for the proper functioning of the IoT service, thanks to its smart SIM card that has the following characteristics: Works with the biggest mobile phone operators in the world.Administration Portal; one Platform to do life cycle management; control, inspect, and order everything; and plan strategy all over the world.24/7/365 support by people for people.Connect your products through any 3G, 4G LTE, CAT-M and NB-IoT network.24/7/365 Support by people for people.It has more secure and private transfers through the use of an access point (APN) or a virtual private network (VPN)Flexibility and transparency through contracts according to your business and your needs.Local billing WHAT IS THE GREATEST BENEFIT OF IoT IN YOUR COMPANY? Implementing IoT service brings multiple benefits to a company. Being the largest is to obtain relevant information that contributes to the decision making the process and the inclusion of services that cover the needs of the client.We invite you to take a big step towards the present of IoT with Convergia. You will notice the difference when you take your company to another level of connectivity.

microsoft, Microsoft Teams, Skype, Skype Business

What is Microsoft Teams? In 2017, Microsoft announced that its new Microsoft Teams application would eventually replace Skype for Business as the central communication and collaboration tool for Office 365 organizations. Since then, Microsoft has been reaching the parity of features and functions between both platforms, thus achieving a progressive migration of users. Microsoft recently announced that Skype for Business will be officially withdrawn on July 31, 2021 and, although existing users will be able to continue using the platform in a normal way, new Office 365 users will be directly incorporated into Teams. Both applications serve to optimize communication within companies, but Microsoft has been paying full attention to Teams, being the focus of all the company’s new technological developments. What’s new in Microsoft Teams? The Microsoft Teams communication solution expands and enhances the qualities of Skype for Business, integrating new and better communication capabilities that allow companies to organize and collaborate optimally with the use of Artificial Intelligence, machine learning, advanced analytics, cognitive and collaborative services . Teams is emerging as a vital application for an organization that seeks to establish efficient communication among all its employees. Some of these new features are: Meetings of up to 250 participants.Recording meetings in the cloud.Private group chatsMentions to get a user’s attention.Data loss prevention.Agility in navigation thanks to commands.Easy access to other applications, documents and websites that are used frequently.Ability to chat with other companies and contacts outside the work team. The company continues to work on continuing to integrate other functions into Teams that drive innovation, increase employee productivity and improve collaboration within work teams. This is why today thousands of organizations have already migrated from Skype for Business to Microsoft Teams, and many others are in the process of implementing it. Convergia has already implemented a platform that allows our customers to enjoy a full unified communications solution with Microsoft Teams. Using our PanAmerican telecommunications infrastructure and the flexibility that Microsoft Teams provides to connect to digital telephony systems, we have designed Convergia Cloud Voice for Microsoft Teams that allows our customers to receive and make phone calls directly from Teams to any number. Learn more about our Cloud Voice solution for Microsoft Teams and the benefits it has for your company, click here.

Connectivity, CxC, Internet Of Things, iot, Network

It has been a few weeks since Convergia was at InnovaTech LATAM as an official sponsor in Santiago, Chile, presenting demos of IoT solutions with technology partners. We demonstrated that in the innovation ecosystem of the Internet of Things, connectivity is the gateway. Although this solution represents only 6% of the total market turnover in Latin America (*) versus 16 % globally (**), opening the way for the development of solutions based on customer demands, and bringing awareness to the operational efficiencies that IoT generates, produces new lines of business and improves customer experience. However, these statistics vary as time moves forward. The millions of connected devices or billing in exponential growth are indicators confirming that the opportunity within the market is great. In the local market for 2018, it is mentioned that there is a turnover of 168M USD, which will grow to 523M USD by 2022 (***). From our experience touring the market, we can affirm that we are in a stage of education rather than adoption, where industries such as mining, followed by fisheries and agronomists, are already progressing. For this, the different connectivity options offered such as GSM 3G / 4G, Sigfox, LoRA Wan (Low Power Wide Area Network Network), ZigBee (Low Power Digital Radio Signals for Personal Area Network) and satellite (a cheaper one than the other) points to different market segments depending on the volume of data required to transmit: GSM 3G & 4G: when the data ratio is very large (e.g.: CCTV, geolocation).LTE-M: when the ratio is less than 5Mbps (e.g.: traffic lights, logistics, payment methods).NB-IoT: when the ratio is less than 250Kbps (e.g.: vending machines, energy management in smart homes, parking lots, transport fleet management).LoRA WAN (LPWAN I): when the ratio is less than 10Kbps (e.g.: equipment monitoring, valves).UNB (LPWAN II): when the ratio is less than 600bps (e.g.: garbage dumps, doors, gas and water meters), the best example being SIGFOX network. It is said that with the arrival of 5G, the IoT will consolidate due to the high connectivity speeds that 5G will offer. As previously explained, most IoT solutions transport low data volume over extended periods. In this context, we believe that users can benefit from the increased availability of bandwidth in 3G / 4G networks, released by the adoption of 5G by the mass consumer market. However, the 5G network is going to make a difference for smart city as well as logistics and distribution solutions. This is because the volume of data generated is high, and the availability for decision-making occurs in less time, even more so with the use of Artificial Intelligence for analysis and immediate action… Connectivity provides the means through which the information collected by different types of sensors or digital reading devices travels. This information is sent to repositories, which can be on physical servers or in the cloud, the latter being the most used for several reasons: Convenience through accessVariation of developments hosted for analysis,Flexibility to increase storage in real-timeIt’s offered under a service model that allows cost efficiency versus the purchase of on-premise (physical) storage. At this point, we enter a very wide market of solutions that involve licensed software developments, sensors, communication gateways and management platforms. We can summarize that the IoT provides the ability to reduce the access times to the information generated by the connection of two or more devices, for decision making in real-time, generating benefits to the business and positively revolutionizing the customer experience. An example of the solution that each of the components of the IoT comprises is ‘Managed Wi-Fi (As A Service) with Analytics’. This solution is in high demand by shopping centers and retailers globally. But what exactly is this solution about? When the Public Wi-Fi infrastructure is mounted in an open or closed space, customers make use of it due to the need for connectivity (not all mobile operators in other geographies provide unlimited data plans, which is why Wi-Fi spaces in public are very important). We connect to Wi-Fi via a captive portal (where they ask us to register with one of our social media accounts, LinkedIn or through personal email) or via an application on Android or IOS (where we are asked to deliver information on our personal email and/or mobile number). In all these cases, the provider requests the user to read and accept the Terms and Conditions, where the scope of the use of the generated information is explained, and the personal information of the user is protected (according to the laws of the country). When the user registers and uses Wi-Fi, the provider can generate heat maps (also known as coverage maps) that represents the strength of the wireless signal in the different areas of the premises (For example; shopping centers, educational institutions, hospitals, retail stores, etc.). These maps allow the analysis of retail variables such as the number of people per zones in a given time (rush hour or opening hours of the premises), new visitors versus regular visitors, traffic patterns between zones as well as where visitors spend time between others. This improves customer experience because, with this information, the provider can optimize the areas of the premises, send offers and promotions in real-time from the different tenants to the clients, send important information to the clients, and even send internal security notifications. Therefore, here is where the biggest challenge for the provider lies; Generation of greater adoption to Public Wi-Fi while competing with unlimited data plans. This is achieved by analyzing and understanding the data generated for marketing campaigns, then offering promotions and/or exclusive offers for those who register for Public Wi-Fi. While this solution uses Wi-Fi as a means of connectivity (it does not use a mobile network or any other type of network explained), the Internet serves as a means of connecting and transmitting data to improve the customer experience. In conclusion, the Internet of Things (IoT) has no limits but should be used properly as it generates a high volume of data. Adequate tools are needed for the correct analysis of data as well as work teams with the experience necessary for decision-making, as IoT requires a large investment in technological resources and takes a long time to be implemented. So, to all the business out there, good luck in this idIoTization process! Carlos Mendoza CEO of Convergia Peru. Industrial Engineer with more than 20 years of experience in the telecommunications, technology and corporate communication industry. It has two MBAs, one studied at the San Ignacio de Loyola University (Peru) and the other at Manchester Business School (England). He is an expert in the corporate restructuring of telecommunications and technology companies, especially in emerging markets; He is also an active consultant on issues of digital transformation and strategic planning

Connectivity, Internet Of Things, iot, IoT Solutions, M2m

Convergia CTO Tom Gilley is an exec with extensive success in connected product platforms (Internet of Things (IoT) / #M2M), ubiquitous computing, mobile technologies, digital media and social computing, and continues to propel Convergia forward and ahead of the game in the IoT market. In his article, he explains how #IoT solutions are gaining more prominence in the market with a forecast by 2025.

Communication Channel, contact center, Contact Center Solution

Often, there is constant confusion that exists with regard to terms such as Call Center, Contact Center, E-contact, among others. This being the reason why many people are still unaware of the true meaning of each one. If you are from people who used to have a generic of each of these terms idea and that, conversely, is known the difference between the two, in this article, we will explain what characteristics make them different. What is a Call center? A Call center is a Department or office to handle incoming and outgoing calls of the different audiences of a company, being a configuration that is more oriented to large organizations. Through this service, companies have the facility to provide diverse information to its clients so used to answer queries, provide product support or offer through the telemarketing or market research, various promotions force of the organization. Characteristics of a Call center A Call center is a service provided by support and remote management. Among its features we can find that: It provides a service via telephone.Handles a large number of incoming and outgoing calls.It is an integrated telephone system.It is used as a software to check the status of the line of customers. What is a contact center? On the other hand, we have the contact center, which differs from the first as a unified communications service. And it is that the contact center has the ability to encompass the various communication channels, offering in this way, using a more complete service from telephone calls to the management of social networks. Characteristics of a contact center Contact center service is characterized by being highly profitable, its use is the ideal way to impress customers who need more than support by phone, one more close and according to their possibilities of connection. Being so characteristics of a contact center, we have: Receive incoming calls from potential customers.It offers voice mail servicesSend Emails, texting (sms) and comments on social networks.It has the ability to record conversations automatically. What communication channels managed a contact center? For a more complete communication through each of the media platforms, the contact center handles the different channels. Phone: what would be a Call Center assistance.SMS: Communication via text messagesWhatsapp chat: Instant Messaging via the application.Email: Emailing.Social networks: Communication platform by each public management. Cognitive collaboration extends to the contact center, providing the needed context to deliver personalized and proactive care. Turn your contact center into a strategic business asset with Convergia’s omnichannel cloud contact center solution that uses predictive analytics to lower operating costs and improve business performance.

Connectivity, Internet Of Things, iot, Sim