Convergia
Convergia
Info
| Website: | https://www.convergia.io |
| Social: |
Contact
| Name: | Yanishea Jean-Marie |
| Email: |
Description
We are a value-added distributor of Connectivity products
and Solutions company, founded in Santiago de Chile and Montreal, Canada in 1998. We have a wide and solid presence in the PanAmerican region. Our complete portfolio of products and services are available in North, Central and South America. With more than 20 years of experience in the industry, Convergia has developed important strategic alliances with numerous leading technology companies worldwide, and an exemplary list of customers who currently benefit from our solutions and personalized attention.
Connect with Convergia!
Webinars- Live + Recorded
 Webinar (Recorded)
Canada, Connectivity, Convergia, Data, History, International, Montreal, Pan-American, PanAmerican, Quebec, security, Voice
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Webinar (Recorded)
3CX, BroadCloud, cisco, CISCO BroadCloud, CISCO Webex Calling, Connectivity, microsoft, Microsoft Teams, MS Teams, Pan-American, Teams, Telephony, Voice, Webex Calling
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Webinar (Recorded)
3CX, BroadCloud, cisco, CISCO BroadCloud, CISCO Webex Calling, Connectivity, microsoft, Microsoft Teams, MS Teams, Pan-American, Teams, Telephony, Voice, Webex Calling
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Webinar (Recorded)
Connectivity, Lighting, Pan-America, Sensors, Silvair, Smart Lighting, Wireless, Wireless Connectivity
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Webinar (Recorded)
Connectivity, Lighting, Pan-America, Sensors, Silvair, Smart Lighting, Wireless, Wireless Connectivity
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Webinar (Recorded)
Connectivity, Lighting, Pan-America, Sensors, Silvair, Smart Lighting, Wireless, Wireless Connectivity
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Webinar (Recorded)
Connectivity, Lighting, Pan-America, Sensors, Silvair, Smart Lighting, Wireless, Wireless Connectivity
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Webinar (Recorded)
3CX, AWS, Azure, cisco, Cisco WebEx, CISCO Webex Calling, cloud, Cloud Connectivity, Connectivity, Direct Routing, Google Cloud, Microsoft Azure, Microsoft Teams, MS Teams, Multicloud, oracle, PSTN, PSTN Connectivity, SAP, Teaems, Telecom, Telephony, Ucaas, Unified Communications, Voice, Voip, WebEx, Webex Calling
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Podcast
Connectivity, International, International Telecommunications, iot, Pan-America, Sim, SIM Card, Technology, Telarus, Telecom, Wireless, Wireless Connectivity
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Webinar (Recorded)
Connectivity, Digital Transformation, Latam, Pan-American, Telarus, Use Case, Webinar, Wireless, Wireless Connectivity
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Webinars- Live + Recorded
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2022-04-21 | Convergia |
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SPIFF
cloud, Connectivity, iot, Multicloud, Pan-America, Primary Backup, security, Voice, Vpn, Wireless, Wireless Backup, Wireline
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Connectivity SPIFF
Connectivity, Hybrid SD-WAN, Hybrid WAN, Pan-America, SASE, SD-WAN, Sdwan, Wan
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Voice/VOIP/ Hosted PBX, UC Spiff
3CX, Direct Routing, HPBX, Ip Pbx, IP Phone, Latam, Latin America, Pan-America, Pbx, phone, PSTN, PSTN Connectivity, Telephony, Ucaas, Unified Communications, video conferencing, Voice, Voice Over Ip, Voip
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Voice/VOIP/ Hosted PBX, UC Spiff
Direct Routing, HPBX, Ip Pbx, IP Phone, Latam, Latin America, microsoft, Microsoft Teams, Pan-America, Pbx, phone, PSTN, PSTN Connectivity, Teams, Telephony, Ucaas, Unified Communications, video conferencing, Voice, Voice Over Ip, Voip
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Voice/VOIP/ Hosted PBX, UC Spiff
cisco, Cisco WebEx, Direct Routing, HPBX, Ip Pbx, IP Phone, Latam, Latin America, Pan-America, Pbx, phone, PSTN, PSTN Connectivity, Telephony, Ucaas, Unified Communications, video conferencing, Voice, Voice Over Ip, Voip, WebEx, Webex Calling
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cloud, Connectivity, iot, Multicloud, Pan-America, Primary Backup, security, Voice, Vpn, Wireless, Wireless Backup, Wireline
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cloud, Connectivity, iot, Multicloud, Pan-America, Primary Backup, security, Voice, Vpn, Wireless, Wireless Backup, Wireline
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Product Literature
cloud, iot, microsoft, Microsoft 365, Microsoft Dynamics, Microsoft Dynamics 365, Microsoft Modern Workplace, SoftSwitch, Telephony Communication, Voip
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Connectivity SPIFF
Connectivity, Hybrid SD-WAN, Hybrid WAN, Pan-America, SASE, SD-WAN, Sdwan, Wan
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Voice/VOIP/ Hosted PBX, UC Spiff
3CX, Direct Routing, HPBX, Ip Pbx, IP Phone, Latam, Latin America, Pan-America, Pbx, phone, PSTN, PSTN Connectivity, Telephony, Ucaas, Unified Communications, video conferencing, Voice, Voice Over Ip, Voip
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Voice/VOIP/ Hosted PBX, UC Spiff
Direct Routing, HPBX, Ip Pbx, IP Phone, Latam, Latin America, microsoft, Microsoft Teams, Pan-America, Pbx, phone, PSTN, PSTN Connectivity, Teams, Telephony, Ucaas, Unified Communications, video conferencing, Voice, Voice Over Ip, Voip
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Voice/VOIP/ Hosted PBX, UC Spiff
cisco, Cisco WebEx, Direct Routing, HPBX, Ip Pbx, IP Phone, Latam, Latin America, Pan-America, Pbx, phone, PSTN, PSTN Connectivity, Telephony, Ucaas, Unified Communications, video conferencing, Voice, Voice Over Ip, Voip, WebEx, Webex Calling
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SPIFF
cloud, Connectivity, iot, Multicloud, Pan-America, Primary Backup, security, Voice, Vpn, Wireless, Wireless Backup, Wireline
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Led, LED Lighting, Led Lighting Solutions, LHLEDS, Lighting, Lighting Solutions
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Products
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Product Literature
4g, 5G, Connectivity, Coverage, Data Plans, Primary Connection, Primary Connectivity, Sim, SIM Card, Wireless, Wireless Connectivity
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Product Literature
Connectivity, Failover, Pan-America, Primary Failover, Router, Wireless, Wireless Connectivity
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Product Literature
Connectivity, Hotspot, Pan-America, Sim, SIM Hotspot, Virtual, Virtual SIM, Wireless
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Product Literature
cloud, Connectivity, DNS Servers, Firewall, Network, Static IP, Vpn
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Product Literature
Alarms, Connectivity, iot, Management, platform, Real Time Monitoring, Watchdog
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Product Literature
4g, 5G, broadband, Connectivity, Lte, Pan-America, Sim, SIM Card, SIM Connectivity, Wireless, Wireless Broadband, Wireless Connectivity
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Video
backup, Connectivity, CxC Router, LTE Speed, Router, Wireless, Wireless Backup, Wireless Connectivity
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Product Literature
4g, 5G, broadband, Connectivity, Internet Of Things, iot, Lte, Pan-America, Sim, SIM Card, SIM Connectivity, Wireless, Wireless Broadband, Wireless Connectivity
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Article
Today, thanks to business and home routers, we can schedule video conferences, attend online seminars, buy items in virtual markets, play online games, etc.
This device is usually working 24 hours a day, 7 days a week and with a generally considerable workload.
Thus, when there is a bad ...
backup, Connectivity, CxC Router, Failover, Internet Of Things, iot, Router, Wireless, Wireless Backup, Wireless Connectivity
Today, thanks to business and home routers, we can schedule video conferences, attend online seminars, buy items in virtual markets, play online games, etc.
This device is usually working 24 hours a day, 7 days a week and with a generally considerable workload.
Thus, when there is a bad connection, the company usually attributes the problem to the provider of the service. However, sometimes the quality of the router is overlooked.
It is very important to know the main characteristics that a good business router must have in order to provide an optimal service to your company. In the following article we want to share with you the most important things to consider:
1. Business Router vs. Home Router
Generally, small businesses use home routers that provide internet to all their computers within a small office space.
However, we must bear in mind that these routers only offer basic functionalities and little protection against cyber attacks, so they are not recommended for business use.
An enterprise router, on the other hand, allows you to provide internet to more than a dozen computers and other devices. In addition, it provides greater security and speed for your work and daily activities.
2. VPN and Firewall servers for Secure and Remote Connectivity
Another important feature to consider is VPN servers.
But what are VPN servers? This is a network technology used to connect one or more computers to a private network in a reliable way, via the Internet.
In this way, a router with a VPN server supports remote connections so that users working from home can securely access the business network.
Likewise, to improve the security and protection of your company, the router must have an enterprise-grade firewall, since it establishes effective measures for blocking information.
This computer device also prevents virus infections or external attacks from computers to hack into a network and steal all your information.
3. Routers with SIM slots; an important point!
Sometimes, your connection may fail for several hours, resulting in “dead hours” with little to no productivity.
Hence, it is essential to have a backup network (SIM CARD), which solves these problems, providing you with high speed and very secure internet instantly.
These are some of the features that a good business router should have. Did you know that Convergia’s CxC Router has all of these features and many more? WRITE TO US for more information.
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Blog Article
CxC SIM: how a SIM Card can ensure that your business is ready for change
May 11, 2021
For over a year now the global pandemic has greatly diminished the amount of travel worldwide, and thus business has shifted to focus on remote work instead of the ability to be ...
backup, broadband, Connectivity, Internet Of Things, iot, Pan-America, Router, Sim, SIM Card, SIM Connectivity, Telecom, Wireless, Wireless Backup, Wireless Connectivity
CxC SIM: how a SIM Card can ensure that your business is ready for change
May 11, 2021
For over a year now the global pandemic has greatly diminished the amount of travel worldwide, and thus business has shifted to focus on remote work instead of the ability to be mobile and this is where a SIM Card will allow us to adapt to this shift.Businesses will have to deal with various changes such as sending their staff around the world, returning to the office, increase workload and more. This presents a great opportunity to open a new business, or for existing business to prepare for a world after the pandemic. Whether you are travelling yourself, moving your business, opening a new business, or staying put the SIM Card will aid you.In this article we will look at different ways to use the CxC SIM Card to tackle different scenarios offering mobility and ensuring connectivity.You may also like:Business Internet: What features should an Enterprise Router have?How a SIM card can improve your business:1. Business connectivity anytime, anywhereNowadays every business needs a consistent connection to the internet, whether you are in the middle of the city or in a remote rural area. Most business will choose to opt for the conventional fiber optic internet connection, but this option can have a long wait for set up, high installation costs and may be unavailable due to your location.A more convenient option is to instead use Convergia CxC SIM wireless broadband solution, all you require is the Convergia CxC SIM card and a router. Through this solution can simplify the setup process whilst being ready to be used immediately regardless of your location. This is a cost-efficient alternative to fiber that has the quality, speed, and security your business needs.Additionally, if you do not yet have a router, we can provide you with the Convergia CxC Digi Router Solution, click here to find out more about how our router can help you.2. A failsafe to ensure that you are always connected and readyNowadays it is vital for a business to have a back up internet connection as it can be detrimental to your work if your primary connection goes down. Additionally, some businesses have essential devices such as a Point-of-Sale device (POS) which require an internet connection to operate, otherwise you will be unable to make any sales.Disruptions in service can cause a huge loss for your business and it may be completely out of your control. One way to mitigate this potential issue is by equipping your device such as a router or POS with Convergia’s CxC SIM card solution. This card can act as your secondary connection ensuring you are always able to operate.3. Ensure your staff is always connected globallyWith the return to travel we are likely to see the return of business trips, with meetings all around the world. Using a SIM card with a global connection, you can ensure that all your staff members are covered throughout their trips.Convergia’s CxC SIM card is partnered with 700 global carriers to make sure your staff is connected regardless of where they are. Additionally, to ensure your business is always in control we have simplified device management through our SIM management portal. Through our portal you can control all your devices with the ability to lock, suspend, terminate, track location and more.Convergia’s CxC SIM card can be used to power your business no matter where it is, and keep your staff connected no matter where they go. Currently there are two different SIM cards available, the CxC BWB (business wireless broadband) and the SIM IoT (internet of things). Depending on your needs you may opt for either one, the SIM IoT provides ideal plans for connected products, whilst SIM BWB provides cellular data for your business-critical network requirements.These SIM cards provide you with a secure connection capable of connecting your device to any 2G,3G, 4g LTE CAT-m and NB-IoT networks. No matter the size of your business, we have you covered with unlimited data, and no charges for global roaming. Get in contact now to learn more about our CxC SIM card solution, with our Pan American team we provide dedicated support in your language 24/7.
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Product Literature
4g, 5G, Connectivity, Lte, multi-carrier, Pan-America, Sim, SIM Card, SIM Connectivity, Wireless, Wireless Connectivity
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Product Literature
Connectivity, High Speed, MNO, MVNO, Pan-America, Sim, SIM Connectivity, Wireless, Wireless Connectivity
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Webinar (Recorded)
Connectivity, Internet Of Things, iot, Life Cycle Management, platform, Sim, SIM Card
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Article
Imagine a cell phone without a SIM card is the same as a car without a key, it really wouldn't work. Starting from this we can say that SIM, are smart cards that are used in phones providing us access to be able to use them.
Thus, for a device to use the mobile network, it is necessary to have a ...
Connectivity, CxC SIM, Sim, SIM Card
Imagine a cell phone without a SIM card is the same as a car without a key, it really wouldn't work. Starting from this we can say that SIM, are smart cards that are used in phones providing us access to be able to use them.
Thus, for a device to use the mobile network, it is necessary to have a SIM. When a cell phone line is activated, the service provider joins the phone number to the SIM card, allowing you to make, receive calls and access especially mobile data.
What does the Convergia SIM Card offer you?
Connectivity, with more than 700 global cell phone operators, intelligent network selection and auto-recovery. Enjoying a strong and secure connection in all countries. In addition, Convergia offers you a single SIM operator portal Multi operator.
A SIM fully designed to work with large cellular operators through any 3G, 4G, LTE, NB, IoT, LTE-M network.
An administration platform
WatchdogAlarm with use and any rule you can create.SIM lockCreate rules to control SIM with specific devices.Competitive advantages
Global coverage SIM card at local ratesConvergia API connectivity accelerates the integration of the SIM life cycleA multicarrier Administration portalNo roaming chargesLife cycle management platform to control, inspect and order everythingEasy SIM inventory controlSecure connectivityBenefits
Secure Multi-NetworkOur intelligent CxC SIM will select the safest and best quality network, with the ability to change networks for better connection quality.Best local ratesWe negotiate with the operators so that you don't have to do it and we deliver the billing in your local currency.Personalized coverageWe have access to multiple operators around the world, having access wherever you are.Learn more about our CxC SIM CARD solution and improve the connectivity of your network in a safe and quality way, by clicking here.
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Podcast
Connectivity, International, International Telecommunications, iot, Pan-America, Sim, SIM Card, Technology, Telarus, Telecom, Wireless, Wireless Connectivity
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Video
Connectivity, CxC, Internet Of Things, iot, Sim, SIM Card
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Article
Convergia CTO Tom Gilley is an exec with extensive success in connected product platforms (Internet of Things (IoT) / #M2M ), ubiquitous computing, mobile technologies, digital media and social computing, and continues to propel Convergia forward and ahead of the game in the IoT market. In his ...
Connectivity, Internet Of Things, iot, IoT Solutions, M2m
Convergia CTO Tom Gilley is an exec with extensive success in connected product platforms (Internet of Things (IoT) / #M2M), ubiquitous computing, mobile technologies, digital media and social computing, and continues to propel Convergia forward and ahead of the game in the IoT market. In his article, he explains how #IoT solutions are gaining more prominence in the market with a forecast by 2025.
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Video
Connectivity, CxC Router, Failover, Failover Solutions, Internet Of Things, iot, Wireless Backup, Wireless Failover
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Video
Connectivity, CxC, CxC Router, iot, Router, Wireless Backup, Wireless Connectivity, Wireless Failover
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Product Literature
Connectivity, Data, Domestic, International, Last Mile, Last Mile Loop, SD-WAN, Wireline
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Product Literature
Azure, cloud, Connectivity, Data, Domestic, Google Cloud, IBM Cloud, International, Last Mile, Last Mile Loop, Latency, Megaport, microsoft, Microsoft Azure, Multicloud, Oracle Cloud, SAP, Wireline
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Product Literature
cisco, CISCO VIPTELA, Hybrid SD-WAN, Hybrid SDWAN, Mpls, Ngena, SD-WAN, Sdwan
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Product Literature
cloud, Connectivity, Fortinet, Mpls, SD-WAN, Sdwan, security, Voip, Wan, Web Security
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Product Literature
Connectivity, Content Filter, CPE, CPE Router, Failover, Firewall, Load Balancer, Network, Router, Static IP, Vpn, VPN Server, Wireless, Wireless Connectivity, Wirline
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Product Literature
Azure, BFD, Bgp, Bidirectional Forwarding Detection, Border Gateway Protocol, cloud, Connectivity, Google API, Google Cloud, Hybrid Cloud, IBM Cloud, International, Last Mile, Latency, Layer 3, Layer 3 Connectivity, Megaport, Multi Exit Discriminator, Multicloud, Oracle Cloud, Router, SAP, Sdn, Software Defined Network, virtual cross connect, Wireline
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Product Literature
cloud, Cloud Connectivity, Connectivity, CSP, Megaport, Network Function Virtualization, NFV
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Product Literature
At&t, Connectivity, Ethernet, Fiber, Internet, NNI, Point To Point, Wireline, Wireline Connectivity
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Product Literature
Data, International Data, local billing, Local Currency, Unified SLA
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Article
Azure ExpressRoute: Faster, Highly Secure and Predictive
The need for private connections within an organization is increasing due to the multiple virtual dangers that threaten the security of a company’s vital information. Faced with these risks, Azure ExpressRoute appears as the best ...
Azure, Azure Express Route, cloud, Express Route, microsoft
Azure ExpressRoute: Faster, Highly Secure and Predictive
The need for private connections within an organization is increasing due to the multiple virtual dangers that threaten the security of a company’s vital information. Faced with these risks, Azure ExpressRoute appears as the best solution to create private connections between the Azure database and the infrastructure of a local environment. Through these private connections provided by a connectivity provider, you can expand your local networks in the Microsoft Cloud and gain great advantages for your company.
Did you know that Azure ExpressRoute offers greater reliability and speed?
Having Azure ExpressRoute means not needing to use the public Internet, but instead, using a virtual Cloud for storage, backup, and recovery. These connections are extremely reliable because ExpressRoute circuits are not assigned to physical entities but represent a connection between your data center and Microsoft Cloud services.
The high speed and performance provided by ExpressRoute will allow you to create hybrid applications that cover both your local infrastructure and Azure, always safeguarding all your important data and information. By expanding and connecting your local environment, Azure will appear to be a natural extension of your data center, thus increasing your bandwidth without the need to lose your connections.
What are the benefits of Azure ExpressRoute?
Private connections to Azure: With ExpressRoute you can enhance the security of your vital data through three-level connectivity. This establishes connections with Azure in an ExpressRoute location or directly from the WAN network, thereby, optimizing your network and protecting it from virtual threats.More reliability and speed: The use of ExpressRoute connections will mean having complete reliability in the security of your information and lower latency than the usual connections over the Internet, thus being able to transfer data between local systems more quickly and efficiently.
The Bandwidth of up to 100 Gbps: The connection to Azure offered by ExpressRoute also implies having bandwidths of up to 100 Gbps, which facilitates the transfer of large volumes of data, replication for business continuity and recovery from possible disasters.Integration with the global Microsoft network: By making use of ExpressRoute connections, you will have access to Microsoft Cloud services, both Microsoft Azure and the Microsoft Office 365 digital ecosystem. This way you will be enabling bi-directional connectivity between the WAN and the entire Microsoft environment, optimizing all your networks in the process.
There is no doubt that by implementing Azure ExpressRoute in your business, you can increase the security of all your connections, protecting them against any threat and generating greater reliability. The circuits and pairings that it provides to your data center, will allow you to enjoy the scaling of your bandwidth and connectivity to the Cloud without compromising the performance of your network and the security of your information.
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Product Literature
AWS, Azure, cloud, Cloud Connectivity, Connectivity, Google Cloud, Lower Latency, Microsoft Azure, Mpls, oracle, Pan-America, Points Of Presence, Pop, SAP, security, VPLS
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Product Literature
AWS, Azure, cloud, Cloud Connectivity, Connectivity, Google Cloud, Lower Latency, Microsoft Azure, oracle, Pan-America, Points Of Presence, Pop, SAP, security, Vpn
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Product Literature
AWS, cloud, Cloud Connectivity, Connectivity, Google Cloud, High Speed, Microsoft Azure, oracle, Pan-America, Point To Point, SAP, Wireline
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Press Release
cisco, Cisco Meraki, CISCO VIPTELA, cloud, Connectivity, Hybrid WAN, Last Mile, Last Mile Connectivity, Meraki, Ngena, Pan-America, SD-WAN, Sdwan, Viptela, Wireline
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Blog Article
Nowadays the need for connectivity is greater than ever before, business required a large amount of data and at a high speed. Typically, a wireline network is used due to its ability to efficiently connect devices in your office whilst meeting connectivity needs. Therefore, one of the most ...
Cable, dia, Dsl, Fiber, Mpls, Network, NNI, Point To Point, SD-WAN, Sdwan, VPLS, Wireline
Nowadays the need for connectivity is greater than ever before, business required a large amount of data and at a high speed. Typically, a wireline network is used due to its ability to efficiently connect devices in your office whilst meeting connectivity needs.Therefore, one of the most important choices is choosing the appropriate wireline network, to make this simpler Convergia has introduced CxC Wireline. In this article, we will discuss what it is, the benefits and the potential industries that can benefit from it.
Wireline vs Wireless?
Wireline is a wireline network that can connect systems across long distances whilst providing a high-speed and secure connection . On the other hand, we have wireless, which is quick to set up and is very mobile. These two types of connections have various advantages and disadvantages and excel in their scenarios.A wireline network tends to have greater speeds, better security, fewer interruptions/outages, and it is highly compatible between several office devices. However, wireline has the drawback of taking a long time to install, troublesome maintenance and lack mobility. On the other hand, wireless excels in its capability to be placed anywhere and to be quickly deployed, however it is less potent and secure.You may be wondering, which type of connection is best? Unfortunately, there is no straight answer as it entirely depends on your specific business needs. Both have benefits depending on the situations you may opt for having one over the other or you may choose to have both.
What is CxC Wireline?
CxC Wireline is a high-speed wireline connection between your business and anywhere in the world over a private network or securely over the public internet. This solution is high speed, low latency, flexible and fortified with end-to-end security. CxC Wireline comes with several benefits such as global coverage, static IP, SDWAN, MPLS, VPLS, NNI, Point to point and more.To keep things simple Convergia handles the maintenance/management, as well as the negotiation/escalation with your service provider. Additionally, no matter how many providers you may have everything is under one bill.
Currently, Convergia’s CxC Wireline is available throughout Pan-America (Canada, US, Mexico, and Latin America) and provides local Points of Presence (PoP) through a dedicated high-speed network. Thanks to our dedicated support team, we can monitor and manage your connection 365/24/7 and provide support in the language of your choice.Here are some of the industries that can benefit from employing CxC Wireline Connection:BankingHospitalityHealthcareRetailEntertainmentManufacturingTransportationEnergyGovernmentAs technology continues to advance wireline will always have a place in business. Convergia’s CxC wireline aims to provides a fast, flexible, and secure connection that is available globally to any device.Our solution is available throughout Pan-America with last-mile wireline/wireless connectivity to the best cloud providers of voice, data and IoT connectivity
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Article
Convergia, the Pan American Distributor of Value Added for Connectivity Solutions , which offers a high-speed bespoke backbone network across Canada, the United States, Mexico, Peru and LATAM, presented its SD-WAN solution that will help companies maximize and increase network flexibility with ...
Bandwidth, Communication, Connectivity, Network, SD-WAN, Sdwan
Convergia, the Pan American Distributor of Value Added for Connectivity Solutions, which offers a high-speed bespoke backbone network across Canada, the United States, Mexico, Peru and LATAM, presented its SD-WAN solution that will help companies maximize and increase network flexibility with great bandwidth efficiency.
SD-WAN has become the new focus for all players in the world of telecommunications, as happened five years ago with Cloud Solution. SD-WAN networks offer a new intelligent, simple and secure connectivity approach by reducing operational costs, and improving the use of communication resources between headquarters. This model arose as a result of companies’ need to extend the coverage of their services in different areas. To effectively achieve this, they will need an agile network with the ability to support more people connected.
You may also be interested in:What is SD-WAN and how it can benefit your Company?
Benefits of SD-WAN to your company
There are numerous benefits that companies can enjoy with SD-WAN solutions:
Facilitates Processes: With SD-WAN, it is easier to reach different devices, whether they are close, in person, or connected to the cloud. The IT team can be solely responsible for automating and deploying the network globally, which will greatly increase management efficiency.Improves User Experience: This solution can provide better bandwidth performance in a simple way. This improves the performance of cloud applications and makes it easier for operators to use.Easy Office Installation: Installation of office equipment on SD-WAN networks can be done automatically or through preconfigured devices that do not require the services of field engineers. This system removes the traditional installation mechanism.Protects Important Data: Having a Disaster Recovery plan as part of Convergia’s SD-WAN solution will ensure security in the preservation of your company’s data.
A few years ago, a vibrant new era of technology was ushered in. This new era brought to us data compression, strong encryption, protocol acceleration, caching, load balancing, automatic switching of traffic from one failed link to another (failover), and virtual private networks (VPN), to name just a few.
However, all this technology can be integrated into a single solution that is easily deployable and manageable. This, therefore, provides us with the ability to add dynamic routing that always selects the best possible route between two points on a network, automatic configuration that reduces human intervention, and, most importantly, central intelligence, otherwise called ‘The Orchestrator’ in SD-WAN jargon.
With this, we have a new way to connect geographically dispersed locations safely, quickly, flexibly and efficiently, at a fraction of the cost. That’s what SD-WAN is all about, says Dante Passalacqua, Chief Technology Officer of Convergia USA.
As an additional point, we should consider comments from the most critical analysts in the market, such as Gartner, IDC and many others, who predict that by 2020, companies will spend more than $6 billion on SD-WAN technology worldwide. Furthermore, Carlos Mendoza, CEO of Convergia Peru, mentions: “having an SD-WAN solution in place allows you to optimize your connectivity costs up to 70%”.
If your organization needs to start optimizing its bandwidth and be more resource-efficient, connect with Convergia today at www.convergia.io.
Sobre Convergia
Convergia is a Telecommunications and Value-Added Services company for Connectivity Solutions. We offer a high-speed, customized backbone network across Canada, the United States, Mexico and LATAM, with wireless cellular and fibre optic connectivity as well as a growing list of products such as voice, data and IoT connectivity.
Convergia is part of a global multi-billion-dollar group with a strong Pan-American presence and experience in the IT market for more than 15 years. We are proud of our strong strategic partnerships with many leading communications hardware manufacturers around the world and an exemplary list of customers who currently benefit from Convergia’s solutions 24/7 throughout the year, without interruption.
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Product Literature
Auto Attendant, Call Recording, cloud, Connectivity, Direct Routing, microsoft, Microsoft Teams, PSTN, Ucaas, Unified Communications, Voice
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Product Literature
3CX, Cisco WebEx, Ip, ip phones, Microsoft Teams, Teams, Telephony, Ucaas, Unified Communications, Voice, Voice For Teams, Voice Over Ip, Voip, WebEx, Webex Calling
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Article
Before going deeper into the topic, we would like to start the following article by defining what the famous collaborative tool “Microsoft Teams” is and how it works. What is Microsoft Teams?
It is a solution that allows all organizations to perform many collaborative tasks such as chatting, ...
Direct Routing, microsoft, Microsoft Teams, PSTN, Teams, Telephony, Voice
Before going deeper into the topic, we would like to start the following article by defining what the famous collaborative tool “Microsoft Teams” is and how it works.What is Microsoft Teams?
It is a solution that allows all organizations to perform many collaborative tasks such as chatting, video calls, file sharing and much more remotely. Likewise, Office applications are integrated directly into the platform, so you can use and share files in Word, Excel, PowerPoint and Outlook without leaving it.
A collaborative tool for everyone!
Microsoft Teams has gained a lot of popularity in a very short time and has quickly gained the trust of all the companies and businesses that have bet on it.
Initially, it was focused on the business sector. However, nowadays, it is offered as an alternative to connect with anyone inside or outside your organization.
Thus, educational centers and healthcare establishments have also opted for this collaborative tool, allowing them to streamline all their organizational processes and stay connected with their students/patients at all times.
Remote classroom! ????
Its role in education was key for many schools to be able to continue with their classes during the months of confinement, fostering a greater sense of normalcy.
This collaborative tool allows scheduling meetings, internal chats with school staff, students, creating activities, etc.
In this way, a collaborative and learning space is created that reflects the digital transformation with a new educational experience.
Collaboration in healthcare centers ????
It is presented as the best option to streamline and simplify the various facets of medical-healthcare work, allowing fluid communication and cooperation with anyone, inside or outside the healthcare organization.
In addition, it allows scheduling audio or video meetings from any device (cell phone, tablet, computer, etc.) with other physicians, nurses or administrators.
Likewise, this tool creates a unique patient experience thanks to virtual consultations that allow patients to receive medical care through a video call from the comfort of their home, under the same quality standard and maintaining confidentiality protocols.
Main Features
Now that we know that this collaborative tool can be implemented in any type of business, we want to tell you about its main features:
– Video calls with HD audio and video
– Private chat, group chats and chat rooms to talk to all members of the organization
– The ‘Mention’ function, which calls the attention of other co-workers or the entire room
– Enterprise-level security
– Comprehensive chat finder
– Organizational tools to create task lists and assign them to others
– Unified communications
In this way, we can ensure that Microsoft Teams will help you collaborate with other members of your team, regardless of the business you are in. This collaborative tool will mark a great digital change in your organization.
Are you interested in acquiring it?
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Article
Convergia Cloud Voice for Microsoft Team s is a workspace designed to optimize communication and foster collaboration between the work teams of an organization. The platform has become the central tool for intelligent communications in Office 365 thanks to the unification of multiple applications ...
cloud, Connectivity, microsoft, Microsoft Teams, Micrososft Teams, PSTN, PSTN Connectivity, Teams
Convergia Cloud Voice for Microsoft Teams is a workspace designed to optimize communication and foster collaboration between the work teams of an organization. The platform has become the central tool for intelligent communications in Office 365 thanks to the unification of multiple applications and collaborative functions within the same space.
The gradual implementation and expansion of Convergia Cloud Voice for Microsoft Teams brings a number of benefits for companies. Here we tell you about some of the most important:
• Call control and PBX capabilities in Office 365
One of the main functions of Microsoft Teams is the Voice in the Cloud or Cloud Voice that it has, which provides switching center capabilities (PBX), which will allow you to have a more avant-garde communication. The telephone system that gives you your Office 365 subscription allows you to support call management features such as hold, forwarding transfer and voicemail. By properly replacing your local telephony hardware, your company’s employees can obtain complete call control from any device.
•Simplify your company’s communications management
The Convergia Cloud Voice platform for Microsoft Teams will optimize communication between the different work teams of your company with functions such as messaging, online meetings, calls and conferences. By having a centralized administration of immediate communication and connectivity, your collaborators will increase your productivity, make your collaboration much more effective and can improve joint decision making and task planning.
•Accessibility anywhere in the world
Cloud Voice for Microsoft Teams has options to connect the telephone system to the public switched telephone (RTC) network, which gives users the ability to make calls to and from anywhere in the world. Its great global coverage allows instantaneously to connect collaborators from different headquarters of your organization and, expand your communication by integrating members outside your company to your meetings or calls.
There is no doubt that having a platform like Convergia Cloud Voice for Microsoft Teams in your company will bring you a great number of benefits; especially in regards to its communication functions in the Cloud. Your telephone system located in the Cloud will connect your organization, significantly improve collaboration processes and increase the productivity of all your employees.
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Article
Teleworking continues to make its way as a global trend among small and large companies such as Microsoft, IBM, Xerox, and Apple. Adopting this approach improves productivity and contributes to a greener environment.
But what is teleworking? Teleworking, also referred to as telecommuting means ...
cloud, Connectivity, microsoft, Microsoft Teams, PSTN, Teams, Voice
Teleworking continues to make its way as a global trend among small and large companies such as Microsoft, IBM, Xerox, and Apple. Adopting this approach improves productivity and contributes to a greener environment.
But what is teleworking? Teleworking, also referred to as telecommuting means working from home or remotely using modern technology and various telecommunication tools to remain in touch with your employer or business.
In this way, Convergia Cloud Voice Teams – CCV Teams is here to help you stay connected to your coworkers, wherever they are.
What are the functionalities of CCV TEAMS?
Chat environment consisting of 1 to 50 participants, through which you can share information or files, send messages with emojis or gifs, and make calls or video conferences from the chat.
It is available on desktops, mobile devices as well as shared-use devices in meeting rooms.
Meetings
Meet with teams of 10 or 10,000 members and organize audio, video or web conferences with anyone inside or outside your organization. Get features like scheduling assistance, note-taking, desktop sharing, file uploads, and chat messages.
Stay connected with our CCV TEAMS tool that supports audio and video conferencing as well as file sharing with advanced features such as meeting recordings with transcription and translation, indexed to search for a phrase or the precise moment within the meeting.
Calls
Count on all the traditional communications functionalities in a modern and flexible tool that will make your teams more productive.
Connect to anyone and any CCV TEAMS user through the phone system using Direct Routing and take advantage of all its features like group call pickup, shared line appearance, answering machine, and location-based routing.
Collaborative and productive tool
Share and create Office documents from the Teams app and enjoy integrated access to Office 365 apps: SharePoint, OneNote, Power BI, Planner, Flow, and PowerApps.
CCV TEAMS allows you to stay connected with your work team and your clients from anywhere, on any device and continue with the same productivity.
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Article
For many users, using keyboard shortcuts on different platforms allows them to work more efficiently.
And like any good productivity tools, Microsoft Teams has keyboard shortcuts that will help you take advantage of its functions more directly.
Thus, memorizing a few keyboard shortcuts, ...
cloud, Keyboard, microsoft, Microsoft Teams, Shortcuts, Teams, Voice
For many users, using keyboard shortcuts on different platforms allows them to work more efficiently.
And like any good productivity tools, Microsoft Teams has keyboard shortcuts that will help you take advantage of its functions more directly.
Thus, memorizing a few keyboard shortcuts, which will result in faster management of Microsoft Teams tasks, such as searching for information, starting a new conversation, entering each section of the application, sending or answering a message thread, and making an audio or video call.
You may also like:5 Tips To Make The Most Of Convergia Cloud Voice Teams
All of the hotkeys below are for the Teams desktop app on Windows (in all versions) and for teams on MAC.
WINDOWS: QUICK ACCESS KEYS ON TEAMS
General
Show hotkeys: Ctrl + Search: Ctrl + E Go to: Ctrl + G Start new chat: Ctrl + N Open help: F1Zoom in: Ctrl+ Zoom out: Ctrl –
Navigation
Open activity: Ctrl + 1 Open chat: Ctrl+ 2 Open teams: Ctrl + 3 Open calendar: Ctrl+ 4 Open calls: Ctrl + 5 Open files: Ctrl+ 6 Move selected team up: Ctrl + Shift + Up Move selected team down: Ctrl + Shift + Down
Messaging
Go to compose: Ctrl + Shift + X Send (in the expanded composition box): Ctrl + Enter Attach: Ctrl + O Insert Return: Shift + Enter Important brand: Ctrl + Shift + I
Meetings and calls
Accept video call: Ctrl + Shift + A Accept audio call: Ctrl + Shift + S Reject call: Ctrl + Shift + D Start audio call: Ctrl + Shift + C Start video call: Ctrl + Shift + U Mute: Ctrl+ Shift + M Toggle video: Ctrl + Shift + O Toggle full screen: Ctrl + Shift + F Go to the sharing toolbar: Ctrl + Shift + Space
MAC: QUICK ACCESS KEYS IN TEAMS
General
Show hotkeys: Cmd + Search: Cmd + E Go to: Cmd + G Open help: F1Zoom in: Cmd+ Zoom out: Cmd – Return to default zoom: Cmd + 0
Navigation
Open activity: Cmd + 1 Open chat: Cmd+ 2 Open teams: Cmd + 3 Open calendar: Cmd+ 4 Open calls: Cmd + 5 Open files: Cmd+ 6 Move selected team up: Cmd + Shift + Up Move selected team down: Cmd + Shift + Down
Messaging
Go to Compose: Cmd + Shift + X Send: Cmd + Enter Attach: Cmd + O Insert Return: Shift + Enter
Meetings andcalls
Accept video call: Cmd + Shift + A Accept audio call: Cmd + Shift + S Reject call: Cmd + Shift + D Start audio call: Cmd + Shift + C Start video call: Cmd + Shift + U Mute: Cmd+ Shift + M Toggle video: Cmd + Shift + O Toggle full screen: Cmd + Shift + F Go to the toolbar to share: Cmd + Shift + Space
These are some of the most notable shortcuts that will help you work with greater efficiency and productivity on the MicrosoftTeams collaborative platform. If you want more information and help about our solution, our specialists will advise and support you in everything you need, click here.
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Article
The social distance mandate that was imposed to fight the coronavirus (COVID – 19) , has forced many people and companies to use different tools to keep work communications connected and controlled remotely. Without a doubt, chats, videoconferences, and audioconferences are a great technological ...
cloud, Communication, Connectivity, microsoft, Microsoft Teams, Teams, Telecom, Voice
The social distance mandate that was imposed to fight the coronavirus (COVID – 19), has forced many people and companies to use different tools to keep work communications connected and controlled remotely. Without a doubt, chats, videoconferences, and audioconferences are a great technological solution to hold work meetings with coworkers and clients or to keep in to stay connected with those family members who are far away.
What is CCV TEAMS?
Convergia Cloud Voice Microsoft Teams – CCV Teams is a unified communication – UC work platform designed to improve communication and collaboration among business work teams. CCV Teams is naturally integrated with Office 365 and based on “Groups”, the cloud service developed for collaboration between users.
This tool brings together in a common space as well as the collaboration applications necessary to work as a team such as chats, videoconferences, notes, access to content, Office Online, schedulers and many more features. Currently, hundreds of different companies have discovered the multiple benefits of having this collaborative tool. Read on for five tactics that you can use to make the most of this amazing tool, and bring change to your organization.Organize Team ChannelsOn the left panel of the Teams application, all of the Team channels are arranged alphabetically. However, if you belong to several teams, you may be overwhelmed by the number of options it offers. For this reason, we recommend that you work with Hidden Teams. This will hide the channels that are not immediately being used, thereby keeping channels focused and organized.Publish to various channels
Another of the new functionalities of CCV Teams consists of writing a message on multiple channels at the same time, thereby saving a lot of time and increasing productivity. How? Just go to the channel and click on the text format button, then select the ‘Post in multiple channels.
Live chat
How many times have you wanted to send a message to a colleague without leaving the Teams document in which you were working? Now from the search bar, it is possible, type the person’s name with the @ in front, and then type the message you want to send and press the Enter key.Search bar and commandsIn the search bar, messages, people, and documents can be filtered. The command menu is also a very useful and quick option to perform certain actions such as setting the status of availability (/away, /busy, /dnd), finding recent files (/ files), going to help (/ help), and even making calls (/call).Hold live events or seminars
In addition to being able to initiate voice or video calls with several people simultaneously, CCV Teams offers the function of broadcasting an event or webinar live to internal and external Teams participants. Through our platform, your organization will be able to quickly connect with a large audience, with wide-ranging scheduled live broadcasts that are recorded and can be later distributed to all participants.There is no doubt that users can enjoy the various collaborative functions of CCV Teams simply and quickly while increasing productivity and collaboration between your coworkers and customers
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Article
What is Microsoft Teams?
In 2017, Microsoft announced that its new Microsoft Teams application would eventually replace Skype for Business as the central communication and collaboration tool for Office 365 organizations. Since then, Microsoft has been reaching the parity of features and functions ...
microsoft, Microsoft Teams, Skype, Skype Business
What is Microsoft Teams?
In 2017, Microsoft announced that its new Microsoft Teams application would eventually replace Skype for Business as the central communication and collaboration tool for Office 365 organizations. Since then, Microsoft has been reaching the parity of features and functions between both platforms, thus achieving a progressive migration of users.
Microsoft recently announced that Skype for Business will be officially withdrawn on July 31, 2021 and, although existing users will be able to continue using the platform in a normal way, new Office 365 users will be directly incorporated into Teams. Both applications serve to optimize communication within companies, but Microsoft has been paying full attention to Teams, being the focus of all the company’s new technological developments.
What’s new in Microsoft Teams?
The Microsoft Teams communication solution expands and enhances the qualities of Skype for Business, integrating new and better communication capabilities that allow companies to organize and collaborate optimally with the use of Artificial Intelligence, machine learning, advanced analytics, cognitive and collaborative services . Teams is emerging as a vital application for an organization that seeks to establish efficient communication among all its employees. Some of these new features are:
Meetings of up to 250 participants.Recording meetings in the cloud.Private group chatsMentions to get a user’s attention.Data loss prevention.Agility in navigation thanks to commands.Easy access to other applications, documents and websites that are used frequently.Ability to chat with other companies and contacts outside the work team.
The company continues to work on continuing to integrate other functions into Teams that drive innovation, increase employee productivity and improve collaboration within work teams. This is why today thousands of organizations have already migrated from Skype for Business to Microsoft Teams, and many others are in the process of implementing it.
Convergia has already implemented a platform that allows our customers to enjoy a full unified communications solution with Microsoft Teams. Using our PanAmerican telecommunications infrastructure and the flexibility that Microsoft Teams provides to connect to digital telephony systems, we have designed Convergia Cloud Voice for Microsoft Teams that allows our customers to receive and make phone calls directly from Teams to any number.
Learn more about our Cloud Voice solution for Microsoft Teams and the benefits it has for your company, click here.
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Article
Home Office: What is the best collaborative tool for remote work?
Despite restrictions imposed due to social distancing during the pandemic, this has not prevented us from continuing to communicate with our colleagues, clients, family, or friends thanks to the collaborative tools that ...
Connectivity, Home Office, microsoft, Microsoft Teams, PSTN, PSTN Connectivity, Teams, Virtual, Work From Home
Home Office: What is the best collaborative tool for remote work?
Despite restrictions imposed due to social distancing during the pandemic, this has not prevented us from continuing to communicate with our colleagues, clients, family, or friends thanks to the collaborative tools that technology has brought us.
These platforms facilitate the assignment of responsibilities, traceability, and fluid communication, through their various functions such as video calls, file transfer and editing, online seminars, collaboration and much more.
Undoubtedly, the question of ‘which collaborative tool is most ideal for companies’ has arisen. We’re currently witnessing a hard-fought competition for superiority between different candidates such as ‘Teams,’ ‘Zoom,’ ‘Google Meet,’ and ‘GoToMeeting.’
However, Microsoft Teams has managed to win the hearts of each of its users, facilitating communication between colleagues, customers, and students.
Why is Teams the best collaborative tool?
The Teams application offers an entire suite of integrated functionalities to communicate, share ideas and documents. However, it not only offers collaboration but much more:
1. Full customization:
One of the best features of the platform is the fast and complete customization of its functions that will allow you to get better organized, increasing your productivity and improving your experience.
For example, it allows you to have all the necessary tools without having to leave the application, by adding the applications you need in the Teams tabs.
Similarly, you can configure and customize your work teams, ringtones, videoconference wallpapers and much more.
2. Use the platform from different devices!
Another advantage is its accessibility from different devices, allowing you to stay connected and accessible at all times and wherever you are. Likewise, you can receive notifications with chat or call alerts, even if you don’t have the application open.
3. Security and privacy ✅
Now, more than ever, we need to be sure that our virtual conversations are private and 100% protected. The collaborative tool has high-security controls and data protection that will keep users safe from cyber attacks.
Microsoft Teams is a very complete collaborative tool since it not only allows us to make calls or chat but also gives us the possibility to make videoconferences, live webinars, online document editing and sharing, set tasks, interactive group planners amongst many more.
Without a doubt, the platform knew how to conquer its users, thus being the most used collaborative tool and the best for all types of companies.
Would you like to know more about its benefits? Click here!
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Product Literature
Connectivity, Direct Routing, microsoft, MS Teams, Pan-America, PSTN, PSTN Connectivity, Teams, Telephony, Voice
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cisco, cloud, Cloud Pbx, Ip Pbx, Phone System, Remote, Remote Work, Telephony, Voice, WebEx, Webex Calling
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Product Literature
3CX, Cisco WebEx, Ip, ip phones, Microsoft Teams, Teams, Telephony, Ucaas, Unified Communications, Voice, Voice For Teams, Voice Over Ip, Voip, WebEx, Webex Calling
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Article
What is CCV WEBEX – Contact Center?
CCV Webex Contact Center is an Omnichannel communication platform that provides interactions through the call , email and chats from a Unified Communications (UC) environment. CCV WEBEX Contact Center performs these functions centrally to improve efficiency ...
cloud, Connectivity, contact center, Voice, WebEx
What is CCV WEBEX – Contact Center?
CCV Webex Contact Center is an Omnichannel communication platform that provides interactions through the call, email and chats from a Unified Communications (UC) environment. CCV WEBEX Contact Center performs these functions centrally to improve efficiency and reduce business operating costs. It will also provide your company with the innovation, flexibility, and agility of the cloud with the security and global scalability that Convergia offers.
You may also like:
Convergia Cloud Voice 3CX Unified Communications – CCV 3CX UC: 5 Reasons why having it in your company
Features of the Convergia Cloud Voice WEBEX Contact Center solution – CCV WEBEX Contact Center:
Features of the Convergia Cloud Voice WEBEX Contact Center solution – CCV WEBEX Contact Center:
Professional Implementation- We have an expert technical team that will fully assist in your transition into the cloud.Unified platform- Convergia’s platform improves business processes and workflow efficiency and also integrates with all the commercial tools that your contact center has.Cloud Contact Center- The cloud contact center gives you agility, flexibility, scalability, security, capital efficiency, innovation, and improved customer success.Omnichannel Management- All interactions such as voice, email and chat are unified. In this way, it provides a perfect experience for your agents.
How can your Company Benefit from CCV WEBEX Contact Center?
Collaborative Teams- Agents are more productive when they have the tools, resources and customer testimonials that they need.The Global Leader in Cloud– We partner with the market leader, Cisco. They are the best in the American market and the second-best worldwide.Security and Trust- Cisco has the highest security control for their products and continue to invest billions of dollars to make their contact centers safer.Experience and Global reach– Our broad and integrated client portfolio provides us with a solid experience in all areas of communication such as calls, security, networks and, devices.
Only with Convergia, you will find the latest connectivity, Voice, Cloud and Data & Security solutions fully customizable to your organization and with the best post-sales service.
Find out more about how Convergia’s CCV WEBEX Contact Center solutions make the network and cloud management system smarter, and improve your day-to-day business here
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Auto Attendant, cisco, Cisco WebEx, cloud, HPBX, Voice, WebEx
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Admin Portal, Call Queue, cisco, Cisco WebEx, cloud, Voice, WebEx, Webex Calling
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cisco, Cisco WebEx, cloud, Voice, WebEx, Webex Calling
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Article
Convergia Cloud Voice Webex Contact Center: a Complete Collaboration Solution for your Company
Today we are experiencing radical changes in our daily routines due to the advance of the COVID-19 pandemic, forcing many people around the world to work remotely. Not forgetting the added ...
Cloud Voice, Collaboration, Connectivity, contact center, Voice, WebEx, Webex Contact Center
Convergia Cloud Voice Webex Contact Center: a Complete Collaboration Solution for your Company
Today we are experiencing radical changes in our daily routines due to the advance of the COVID-19 pandemic, forcing many people around the world to work remotely. Not forgetting the added pressure on IT and Security teams working to support an increasing number of workers and mobile devices.
In this situation, many people are choosing to benefit from collaborative platforms or tools that offer video conferencing, audio conferencing, secure file sharing, chats and instant messaging. In addition, for remote customer services, platforms such as CCV Webex Contact Center is the ideal solution to maintain a high quality of service with clients.
What is Convergia Cloud Voice Webex Contact Center?
CCV Webex Contact Center is an Omni-channel communication platform that provides interactions through the call channel, email, and chats from a UC unified communications environment in the cloud, allowing for the improvement of operational efficiency and cost reduction. This tool can improve customer experience and optimize performance with its dynamic and predictive analysis.
Through this platform which stores data and records in the cloud, clients can work anywhere in the world and at any time. In this way, CCV Webex Contact Center is the perfect tool for those who work remotely or from home.
What are the functionalities that CCV Webex Contact Center offers when you purchase it?
Direct the right call to the right agentVideo and Audio conferencesCloud data analytics that helps you learn more about your customersShare files and documents securely from anywhere in the worldCall assistant: transcripts and note-takingCRM integrationsOptimization of personnel
Also, our CCV Webex Contact Center solution will provide your company with countless benefits such as:
Collaborative teams: Agents are more productive when they have the tools, resources, and customer stories they need.Omnichannel Management: All interactions such as voice, email, and chat are unified, thereby providing a perfect experience for clients.Cloud Contact Center: The Cloud Contact Center gives you improved agility, flexibility, scalability, security, capital efficiency, innovation, and customer success
We can assure clients that CCV Webex Contact Center solution is a complete and easy-to-use collaborative tool for remote work. It will also provide to clients the innovation, flexibility, and agility of the cloud with the global security and scalability that identifies Convergia.
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Blog Article
CxC Webex calling: A Cloud communication system to boost your business Currently, in business, we are seeing the rise of cloud-based software, which has allowed us to optimize operations in various areas. Cloud communication has revolutionized communications by ...
CISCO Webex Calling, Telephony, video conferencing, Voice, Voip, WebEx, Webex Calling
CxC Webex calling: A Cloud communication system to boost your businessCurrently, in business, we are seeing the rise of cloud-based software, which has allowed us to optimize operations in various areas. Cloud communication has revolutionized communications by making things simpler, efficient, and easy to access. In this article, we will be looking into CxC Webex calling a communications tool your business can implement to capitalize on the benefits of cloud software. You may also like:What is the difference between Call Center and Contact Center? What is CxC Webex calling?CxC Webex calling is a tool that has been made to replace the traditional enterprise phone system through cloud communication, whilst maintaining all the original benefits of a PBX system and more.This service is simple and quick to set up, Convergia will send you an IP-phone directly to your location that you can just plug and play. Afterwards, you may access the service through an app on your PC, MAC, android and IOS device. CxC Webex calling comes with several benefits such as lower costs, increased security, and mobility.This solution has several features such as auto attendant, hunt groups, receptionist client, paging group, call queue, call pickup and more.Additionally, the upkeep of this cloud communication system is handled by Convergia meaning you do not have to worry about any maintenance. How does this cloud communication system stand out from a PBX system?Cloud Communications have several features that cannot be found in your standard PBX system.Let us look at some of the ways in which CxC Webex calling differs: Boosts Collaboration: Once inside the application you have full access to your entire company’s directory which allows you to collaborate with any individual using the inbuilt tools allowing you to schedule meetings, share screen, white board and more. Pool your Calls: This allows you to move a call between devices seamlessly without the other person knowing. For example, you can start a call on your phone then switch to your computer/tablet. Receptionist: Through this feature, your receptionist can access a portal in which they have a wide selection of tools simplifying their work and boosting their productivity. Centralized Administration: This simplifies the work for your IT team, they can log in to the portal and view all your devices and have full access to the tools they require for any type of setup. Uses cases:Integrate with existing services: Using a cloud communication tool such as CxC Webex calling, you can vastly improve existing services. For example, this application may be integrated with existing services such as Microsoft teams to further enhance your existing software by giving it additional features.Connect your locations: One of the greatest benefits of cloud communication is its ability to unify your various systems. CxC Webex calling allows you to connect your business worldwide, instead of having multiple phone systems for each location you can have it all in one application. Reduce hardware and staff: Cloud communication does not require any additional hardware nor maintenance staff; thus, it is quick to implement and a cost-effective option. Additionally, through CxC Webex calling you have access to a flexible subscription plan to fulfill your needs. Upgrade for up-to-date security: With the rising issue of cybersecurity, it is important to upgrade to a cloud communication system to tackle this issue. CxC Webex calling is the latest software. This application has been designed to ensure that everything you share, say and type will be protected through an end-to-end encryption system. Additionally, if you have any issues Convergia offers 24/7/365 support in the language of your choice, we are always available to help! Improve your business by implementing Convergia’s cloud communication tool CxC Webex calling.
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Product Literature
3CX, cloud, Cloud IP-PBX, Cloud Voice, hosted pbx, HPBX, Ip Pbx, Pan-America, Telephony, Voice
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Product Literature
3CX, BroadCloud, call center, cisco, cloud, Cloud Pbx, CRM, crm integration, erp, HPBX, ip-pbx, Microsoft Teams, Pbx, PSTN Connectivity, Sip, sip trunking, Teams, Telecom, Telephony, Voice, Web Conferencing, Webex Calling
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Product Literature
3CX, cloud, cloud fax, Fax, Fax Over Ip, Foip, Telephony, Ucaas, Unified Communications, Voice, Voice Over Ip, Voip
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Product Literature
3CX, Cisco WebEx, Ip, ip phones, Microsoft Teams, Teams, Telephony, Ucaas, Unified Communications, Voice, Voice For Teams, Voice Over Ip, Voip, WebEx, Webex Calling
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Product Literature
10 Digit Long Code (10DLC ), 10DLC, A2P, Application To Person (A2P), Bulk Recipient Upload, Platform Portal Management, Sms, Telephony, Toll Free, Vanity Short Codes, Voice
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Article
In the accelerated world of business in which we live, companies need to be more agile and offer a higher quality customer service quickly and profitably. More and more companies are leaving traditional desk work environments due to the greater number of employees working outside the office, ...
3CX, cloud, Connectivity, Hosted, hosted pbx, HPBX, Pbx, Unified Communications, Voice
In the accelerated world of business in which we live, companies need to be more agile and offer a higher quality customer service quickly and profitably. More and more companies are leaving traditional desk work environments due to the greater number of employees working outside the office, whether traveling anywhere in the world, at home or between different offices or branches. In these dynamic work environments, companies need to be able to communicate internally and with their customers anytime, anywhere.
In this way, unified communication can help those companies that need to be in contact with their businesses from anywhere in the world and at any time, provided they have an internet connection.
Why use Convergia Cloud Voice 3CX Unified Communications – CCV 3CX UC?
There are numerous advantages and reasons why you should implement the CCV 3CX UC collaborative work solution, here we leave you the first 5:
Our customers can choose how they want to access their hosted PBX from: the 3CX mobile application, the web browser, the desktop application or the desk phone. In this way, they can keep up with their businesses from anywhere in the world as long as they have an Internet connection.The solution is hosted in the cloud, therefore, our client does not need to worry about configuring the functions or updating the telephone system, Convergia will be in charge of the administration of the telephone system for the client.Quick installation: Easily install desk phones simply by connecting the phone to the network.Smart call: if a user is absent or busy, you can choose to have the call diverted to a different location depending on the status of your extension.CRM Integration: If a customer requires features such as call queues, call recording, Office 365 and CRM software integration, then you can pay more to gain access to those functions.
CCV 3CX UC, these are some reasons why you should have this solution to help in the management of collaborative work in your company.
Only in Convergia you will find the latest connectivity, Voice, Cloud and Data & Security solutions fully customizable to your organization and with the best after sales service.
Learn more about all our connectivity and security solutions within your organization by clicking here
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Article
3CX: Keyboard shortcuts that will make your job easier!
Keyboard shortcuts are combinations of two or more keys that perform the same task as a mouse or other device, making it easy to save time and improve work efficiency.
In general, keyboard shortcuts allow us to increase our ...
3CX, Cloud Voice, Keyboard Shortcuts, Telephony, Voice
3CX: Keyboard shortcuts that will make your job easier!
Keyboard shortcuts are combinations of two or more keys that perform the same task as a mouse or other device, making it easy to save time and improve work efficiency.
In general, keyboard shortcuts allow us to increase our productivity, perform more simultaneous tasks, reduce stress, and helps us to maintain concentration.
Also, like any unified communication tool, 3CX has keyboard shortcuts that will help you take advantage of its most used functions by leaving the mouse aside.
By using the keyboard shortcuts, you will be able to do in seconds the different functions offered by the platform, such as answering or rejecting a call, starting a new conversation, transferring calls, and putting calls on hold, among many others.
1. Enabling keyboard shortcuts:
Enabling them is much easier than you think! First, you must click on ‘Options‘, then, select ‘Quick Keys‘ and lastly, check ‘Enable‘. You can customize the key combination according to your preferences.
2. The most common 3CX keyboard shortcuts:
The following are the most commonly used keyboard shortcuts:
– Copy a number to the clipboard: F11
– Answer a call: Ctrl + Shift + A
– Blind transfer: Ctrl + Shift + B
– Attended Transfer: Ctrl + Shift + T
– Place on hold: Ctrl + Shift + H
– Send inbound call to call box: Ctrl + Shift + V
– Hang up or reject call: Ctrl + Shift + F
3. Use your BLF PANEL and save time!
What is the BLF PANEL?
It’s a tool that 3CX has with which you can view the status of your contacts, call them or perform different functions with one click.
This panel will help you save a lot of time because if your partner has the status of ‘busy’ (yellow light), you can avoid calling or transferring a call, thereby investing your time into other tasks.
Still unsure of what each status colour means? It is very simple and easy to remember:
The colour green means ‘Available.’If the light is yellow, as we mentioned, the user is ‘Unavailable’ or ‘Away.’Red means ‘Do not disturb’ or ‘Busy.’Finally, the light green colour means that the user is on a break and will not be able to answer.
These are some of the most remarkable shortcuts that will help you work more efficiently and productively on the 3CX platform. For more information and help on our solution, our specialists will advise and support you in everything you need, click here.
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Product Literature
3CX, BroadCloud, call center, cisco, cloud, Cloud Pbx, CRM, crm integration, erp, HPBX, ip-pbx, Microsoft Teams, Pbx, PSTN Connectivity, Sip, sip trunking, Teams, Telecom, Telephony, Voice, Web Conferencing, Webex Calling
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Given the option, will you choose a Voice provider that offers International service from the US or a Multinational Company that has a local presence in many countries? Convergia has been in the Voice business from 20+ years and has local Sales and 24x7 Tech Support in many countries of Latam. We ...
International, Latam, Voice
Given the option, will you choose a Voice provider that offers International service from the US or a Multinational Company that has a local presence in many countries? Convergia has been in the Voice business from 20+ years and has local Sales and 24x7 Tech Support in many countries of Latam. We have Corporate Offices in the US, Canada, Mexico, Peru, Chile, Argentina and Uruguay, and affiliated offices in many more. Ask as about International Voice, and you will find out how much difference it makes for your clients to have a local team supporting their Operations abroad, in their native language; And as a bonus, your clients will recover the sales taxes thanks to our local billing in local currency.
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Connectivity, Did, PSTN, Sip, SIP Channel, sip trunk, SoftSwitch, Telephony, Ucaas, Unified Communications, Voice, Voice Over Ip, Voip
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Did, Direct Inward Dialing, PSTN, Public Switched Telephone Networks, Sip, SIP Channels, sip trunk, sip trunking, Telephony, Ucaas, Unified Communications, Voice, Voice Over Ip, Voip
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Case Study
Sip, sip trunk, Telephony
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Product Literature
3CX, BroadCloud, call center, cisco, cloud, Cloud Pbx, CRM, crm integration, erp, HPBX, ip-pbx, Microsoft Teams, Pbx, PSTN Connectivity, Sip, sip trunking, Teams, Telecom, Telephony, Voice, Web Conferencing, Webex Calling
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Product Literature
10 Digit Long Code (10DLC ), 10DLC, A2P, Application To Person (A2P), Bulk Recipient Upload, Platform Portal Management, Sms, Telephony, Toll Free, Vanity Short Codes, Voice
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Asset, Asset Tracking, Connectivity, gps, Internet Of Things, iot, Sensors, Smart Sensors, Smart Tracking, Tracking
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Product Literature
App Factory, cloud, Cloud Managed, cloud platform, Digital Transformation, Enterprise IoT, Industrial IoT, Internet Of Things, iot, Smart App, Smart Apps, Wireless Connectivity
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Product Literature
Connectivity, Conservation, Internet Of Things, iot, IP65, Resource Management, Smart Sensors, Smart Technology, Smart Water, Solar Power, Water Quality, Water Resource Management, Wireless Connectivity
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Article
The Internet of Things (IoT - Internet of Things) is constantly evolving, and as such, aligning with the new demands of the market. One of the key revolutionary changes being implemented is Smart Cities, where a new map of possibilities connects and transforms the personal, industrial and urban ...
Internet Of Things, iot, Libelium, Sensors, Smart Cities, Smart Environment
The Internet of Things (IoT - Internet of Things) is constantly evolving, and as such, aligning with the new demands of the market. One of the key revolutionary changes being implemented is Smart Cities, where a new map of possibilities connects and transforms the personal, industrial and urban world.
These cities use technology and innovation to manage the control and measurement of drinking water levels, detect chemical spills in rivers or seas, traffic monitoring, control air quality and structural health of buildings, among many others. It also allows for the monitoring of crops, automated irrigation, control greenhouse environment conditions and implementation of systems that collaborate with the decision-making process for planting, harvesting and applying pesticides.
How do Convergia & Libelium facilitate the process of transforming the industrial, agricultural and urban world?
You may also Like:
What are the advantages of implementing IoT sensors in the agricultural sector?
Convergia & Libelium offer a new way to control and measure different performance indicators (KPI) of your business with wireless IoT sensor platforms.
Meet the multiple IoT Smart World solutions we have to offer you:
Connectivity by Convergia IoT Solutions (CxC):
CxC IoT App Factory
CxC IoT App Factory is the Internet of Things Application Platform and Marketplace of extensible, open-source, IoT Applications. The CxC IoT App Factory provides the following set of features:
Extensible dashboard to display real-time data stemming from the Libelium sensors or to show historical data.Visual definition of business rules and corresponding predefined alert actions using decision tablesBuilt-in configurable alert actions (SMS, email, push notifications, create a ticket)Customer shall provide their required credentials and/or certificates to be used by CxC Apps to access the corresponding third-party SMS, Push Notification and ticketing API.Predefined configurable escalation workflow.Built-in integration with Zoho Desk for creating ticketsCustomer shall provide their Zoho Desk account's credentials to connectAbility to implement custom codeCxC SMART WATER
Manages control and measurement of drinking water levels as well as monitoring of seawater pollution levels. It also detects chemical spills in rivers, corrosion and lime deposits. The data is sent to the Internet through the gateway using Ethernet and 4G radios.
Benefits we provide to our customers:
- Soil moisture monitoring
- Cost savings
- High coverage and communication analysis
- Detailed analysis of the data• Real-time data
- Prevention of excess water loss
CxC SMART AGRICULTURE
Smart farming solutions are designed for crop monitoring to improve production and prevent damage. It also facilitates managing automated irrigation, controlling conditions in greenhouses and implementing systems that collaborate with decision-making for planting, harvesting, and application of pesticides.
Benefits we provide to our customers:
Safety and quality of products guaranteedCost-savings through the reduction of fertilizer and pesticide usage.Real-time monitoringHigh coverage and communication analysis.Detailed analysis of the dataOptimization in the management and use of water resourcesSMART CITIES
The solutions for smart cities are specially designed to cover applications in urban spaces such as air quality control, waste management, structural health of buildings, noise map control, intelligent lighting management and, traffic monitoring
Benefits we provide to our customers:
Ability to transmit low consumption data.High coverage and communication analysis.Detailed analysis of the dataCloud connection and real-time information extraction.Better infrastructure and cost reduction.During the process of transforming the industrial and urban world, it is important to consider the effectiveness of IoT Smart World solutions through planning, monitoring, certifying and managing your business. Only with our solutions, you can always obtain detailed information that will allow you to track possible failures and make the necessary adjustments immediately.
Learn more about Convergia solutions, and how you can improve connectivity and security within your organization by clicking here
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Product Literature
Agriculture, Connectivity, Conservation, Crop Management, Internet Of Things, iot, IP65, Resource Management, Smart Agriculture, Smart Sensors, Smart Technology, Solar Power, Wireless Connectivity
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Case Study
Precision agriculture applied in avocado crops located in The Caral Estate The use of sensors connected wirelessly to the cloud allows cost savings in avocado plantations located in Supe, Barranca (Peru). An Internet of Things (IoT)-based solution was deployed in avocado fields to develop ...
Agriculture, Crops, Internet Of Things, iot, LoRaWAN, Sensors, Sim, SIM Connectivity, Smart Agriculture, Smart Sensors, Wireless, Wireless Connectivity
Precision agriculture applied in avocado crops located in The Caral EstateThe use of sensors connected wirelessly to the cloud allows cost savings in avocado plantations located in Supe, Barranca (Peru).An Internet of Things (IoT)-based solution was deployed in avocado fields to develop precision agriculture. This system allows agricultural producers to obtain data to better control crop growth, prevent losses caused by adverse weather conditions or infectious pests, and thus facilitate the return on investment.The Avocado plantations are in the initial growth phase and will take 3 years to fully cultivate. During this time, Fundo Caral aims to remotely monitor the humidity, temperature, conductivity, and soil pH every 20 minutes.Obtaining this data will provide crucial information for decision-making in water resource management (water consumption) and fertilizer usage. This data is stored on a cloud platform and plays a pivotal role in ensuring efficient resource management.Technological solutionThe communications protocol used is called LoRaWAN, and allows the installed sensors to consume little energy, with a battery life of 5 to 10 years (depending on the interval of sending readings).Convergia’s solution also increased communication coverage in the open field, with 10 km between the devices and gateway. The gateway requires a backhaul communication to the internet via Ethernet, Wi-Fi, or in this case, by a mobile network (2G/3G/4G). For this project, Convergia’s CxC SIM was used as a mobile network, which provides data packages designed for IoT applications.The sensors were installed at different depths (20, 40 and 60 cm) to measure humidity, starting from a point close to the surface to below the root of the crops.Market PartnerThis project was carried out by our Market Partner, Zeit, a software development company with more than 7 years of experience in the market.About Zeit:Since 2015, ZEIT PERU has been committed to efficiently offering consulting services in Information Technology (Cloud computing, Artificial Intelligence, Data Analytics, Robotic Process Automation, IT Infrastructure), software development, marketing of Microsoft licenses and Outsourcing IT personnel.Zeit Peru continues this through innovative technology and qualified personnel with extensive experience in delivering services and solutions to clients from different industries. The support of our alliances with the best technology brands worldwide allows Zeit Peru to focus on the continuous improvement of their processes and meeting applicable regulatory requirements.
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Article
The Internet of Things (IoT - Internet of Things) is constantly evolving, and as such, aligning with the new demands of the market. One of the key revolutionary changes being implemented is Smart Cities, where a new map of possibilities connects and transforms the personal, industrial and urban ...
Internet Of Things, iot, Libelium, Sensors, Smart Cities, Smart Environment
The Internet of Things (IoT - Internet of Things) is constantly evolving, and as such, aligning with the new demands of the market. One of the key revolutionary changes being implemented is Smart Cities, where a new map of possibilities connects and transforms the personal, industrial and urban world.
These cities use technology and innovation to manage the control and measurement of drinking water levels, detect chemical spills in rivers or seas, traffic monitoring, control air quality and structural health of buildings, among many others. It also allows for the monitoring of crops, automated irrigation, control greenhouse environment conditions and implementation of systems that collaborate with the decision-making process for planting, harvesting and applying pesticides.
How do Convergia & Libelium facilitate the process of transforming the industrial, agricultural and urban world?
You may also Like:
What are the advantages of implementing IoT sensors in the agricultural sector?
Convergia & Libelium offer a new way to control and measure different performance indicators (KPI) of your business with wireless IoT sensor platforms.
Meet the multiple IoT Smart World solutions we have to offer you:
Connectivity by Convergia IoT Solutions (CxC):
CxC IoT App Factory
CxC IoT App Factory is the Internet of Things Application Platform and Marketplace of extensible, open-source, IoT Applications. The CxC IoT App Factory provides the following set of features:
Extensible dashboard to display real-time data stemming from the Libelium sensors or to show historical data.Visual definition of business rules and corresponding predefined alert actions using decision tablesBuilt-in configurable alert actions (SMS, email, push notifications, create a ticket)Customer shall provide their required credentials and/or certificates to be used by CxC Apps to access the corresponding third-party SMS, Push Notification and ticketing API.Predefined configurable escalation workflow.Built-in integration with Zoho Desk for creating ticketsCustomer shall provide their Zoho Desk account's credentials to connectAbility to implement custom codeCxC SMART WATER
Manages control and measurement of drinking water levels as well as monitoring of seawater pollution levels. It also detects chemical spills in rivers, corrosion and lime deposits. The data is sent to the Internet through the gateway using Ethernet and 4G radios.
Benefits we provide to our customers:
- Soil moisture monitoring
- Cost savings
- High coverage and communication analysis
- Detailed analysis of the data• Real-time data
- Prevention of excess water loss
CxC SMART AGRICULTURE
Smart farming solutions are designed for crop monitoring to improve production and prevent damage. It also facilitates managing automated irrigation, controlling conditions in greenhouses and implementing systems that collaborate with decision-making for planting, harvesting, and application of pesticides.
Benefits we provide to our customers:
Safety and quality of products guaranteedCost-savings through the reduction of fertilizer and pesticide usage.Real-time monitoringHigh coverage and communication analysis.Detailed analysis of the dataOptimization in the management and use of water resourcesSMART CITIES
The solutions for smart cities are specially designed to cover applications in urban spaces such as air quality control, waste management, structural health of buildings, noise map control, intelligent lighting management and, traffic monitoring
Benefits we provide to our customers:
Ability to transmit low consumption data.High coverage and communication analysis.Detailed analysis of the dataCloud connection and real-time information extraction.Better infrastructure and cost reduction.During the process of transforming the industrial and urban world, it is important to consider the effectiveness of IoT Smart World solutions through planning, monitoring, certifying and managing your business. Only with our solutions, you can always obtain detailed information that will allow you to track possible failures and make the necessary adjustments immediately.
Learn more about Convergia solutions, and how you can improve connectivity and security within your organization by clicking here
|
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Product Literature
Air Quality, Connectivity, Conservation, Eco Friendly, Internet Of Things, iot, IP65, Resource Management, Smart Cities, Smart Lighting, Smart Parking, Smart Sensors, Smart Technology, Solar Power, Waste Management, Wireless Connectivity
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Article
The Internet of Things (IoT - Internet of Things) is constantly evolving, and as such, aligning with the new demands of the market. One of the key revolutionary changes being implemented is Smart Cities, where a new map of possibilities connects and transforms the personal, industrial and urban ...
Internet Of Things, iot, Libelium, Sensors, Smart Cities, Smart Environment
The Internet of Things (IoT - Internet of Things) is constantly evolving, and as such, aligning with the new demands of the market. One of the key revolutionary changes being implemented is Smart Cities, where a new map of possibilities connects and transforms the personal, industrial and urban world.
These cities use technology and innovation to manage the control and measurement of drinking water levels, detect chemical spills in rivers or seas, traffic monitoring, control air quality and structural health of buildings, among many others. It also allows for the monitoring of crops, automated irrigation, control greenhouse environment conditions and implementation of systems that collaborate with the decision-making process for planting, harvesting and applying pesticides.
How do Convergia & Libelium facilitate the process of transforming the industrial, agricultural and urban world?
You may also Like:
What are the advantages of implementing IoT sensors in the agricultural sector?
Convergia & Libelium offer a new way to control and measure different performance indicators (KPI) of your business with wireless IoT sensor platforms.
Meet the multiple IoT Smart World solutions we have to offer you:
Connectivity by Convergia IoT Solutions (CxC):
CxC IoT App Factory
CxC IoT App Factory is the Internet of Things Application Platform and Marketplace of extensible, open-source, IoT Applications. The CxC IoT App Factory provides the following set of features:
Extensible dashboard to display real-time data stemming from the Libelium sensors or to show historical data.Visual definition of business rules and corresponding predefined alert actions using decision tablesBuilt-in configurable alert actions (SMS, email, push notifications, create a ticket)Customer shall provide their required credentials and/or certificates to be used by CxC Apps to access the corresponding third-party SMS, Push Notification and ticketing API.Predefined configurable escalation workflow.Built-in integration with Zoho Desk for creating ticketsCustomer shall provide their Zoho Desk account's credentials to connectAbility to implement custom codeCxC SMART WATER
Manages control and measurement of drinking water levels as well as monitoring of seawater pollution levels. It also detects chemical spills in rivers, corrosion and lime deposits. The data is sent to the Internet through the gateway using Ethernet and 4G radios.
Benefits we provide to our customers:
- Soil moisture monitoring
- Cost savings
- High coverage and communication analysis
- Detailed analysis of the data• Real-time data
- Prevention of excess water loss
CxC SMART AGRICULTURE
Smart farming solutions are designed for crop monitoring to improve production and prevent damage. It also facilitates managing automated irrigation, controlling conditions in greenhouses and implementing systems that collaborate with decision-making for planting, harvesting, and application of pesticides.
Benefits we provide to our customers:
Safety and quality of products guaranteedCost-savings through the reduction of fertilizer and pesticide usage.Real-time monitoringHigh coverage and communication analysis.Detailed analysis of the dataOptimization in the management and use of water resourcesSMART CITIES
The solutions for smart cities are specially designed to cover applications in urban spaces such as air quality control, waste management, structural health of buildings, noise map control, intelligent lighting management and, traffic monitoring
Benefits we provide to our customers:
Ability to transmit low consumption data.High coverage and communication analysis.Detailed analysis of the dataCloud connection and real-time information extraction.Better infrastructure and cost reduction.During the process of transforming the industrial and urban world, it is important to consider the effectiveness of IoT Smart World solutions through planning, monitoring, certifying and managing your business. Only with our solutions, you can always obtain detailed information that will allow you to track possible failures and make the necessary adjustments immediately.
Learn more about Convergia solutions, and how you can improve connectivity and security within your organization by clicking here
|
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Product Literature
Air Quality, Connectivity, Conservation, Distech, Eco Friendly, Internet Of Things, iot, IP65, Lighting Control, Resource Management, Room Control, Smart Building, Smart Cities, Smart Lighting, Smart Parking, Smart Sensors, Smart Technology, Solar Power, Waste Management, Wireless Connectivity
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Article
The Internet of Things (IoT - Internet of Things) is constantly evolving, and as such, aligning with the new demands of the market. One of the key revolutionary changes being implemented is Smart Cities, where a new map of possibilities connects and transforms the personal, industrial and urban ...
Internet Of Things, iot, Libelium, Sensors, Smart Cities, Smart Environment
The Internet of Things (IoT - Internet of Things) is constantly evolving, and as such, aligning with the new demands of the market. One of the key revolutionary changes being implemented is Smart Cities, where a new map of possibilities connects and transforms the personal, industrial and urban world.
These cities use technology and innovation to manage the control and measurement of drinking water levels, detect chemical spills in rivers or seas, traffic monitoring, control air quality and structural health of buildings, among many others. It also allows for the monitoring of crops, automated irrigation, control greenhouse environment conditions and implementation of systems that collaborate with the decision-making process for planting, harvesting and applying pesticides.
How do Convergia & Libelium facilitate the process of transforming the industrial, agricultural and urban world?
You may also Like:
What are the advantages of implementing IoT sensors in the agricultural sector?
Convergia & Libelium offer a new way to control and measure different performance indicators (KPI) of your business with wireless IoT sensor platforms.
Meet the multiple IoT Smart World solutions we have to offer you:
Connectivity by Convergia IoT Solutions (CxC):
CxC IoT App Factory
CxC IoT App Factory is the Internet of Things Application Platform and Marketplace of extensible, open-source, IoT Applications. The CxC IoT App Factory provides the following set of features:
Extensible dashboard to display real-time data stemming from the Libelium sensors or to show historical data.Visual definition of business rules and corresponding predefined alert actions using decision tablesBuilt-in configurable alert actions (SMS, email, push notifications, create a ticket)Customer shall provide their required credentials and/or certificates to be used by CxC Apps to access the corresponding third-party SMS, Push Notification and ticketing API.Predefined configurable escalation workflow.Built-in integration with Zoho Desk for creating ticketsCustomer shall provide their Zoho Desk account's credentials to connectAbility to implement custom codeCxC SMART WATER
Manages control and measurement of drinking water levels as well as monitoring of seawater pollution levels. It also detects chemical spills in rivers, corrosion and lime deposits. The data is sent to the Internet through the gateway using Ethernet and 4G radios.
Benefits we provide to our customers:
- Soil moisture monitoring
- Cost savings
- High coverage and communication analysis
- Detailed analysis of the data• Real-time data
- Prevention of excess water loss
CxC SMART AGRICULTURE
Smart farming solutions are designed for crop monitoring to improve production and prevent damage. It also facilitates managing automated irrigation, controlling conditions in greenhouses and implementing systems that collaborate with decision-making for planting, harvesting, and application of pesticides.
Benefits we provide to our customers:
Safety and quality of products guaranteedCost-savings through the reduction of fertilizer and pesticide usage.Real-time monitoringHigh coverage and communication analysis.Detailed analysis of the dataOptimization in the management and use of water resourcesSMART CITIES
The solutions for smart cities are specially designed to cover applications in urban spaces such as air quality control, waste management, structural health of buildings, noise map control, intelligent lighting management and, traffic monitoring
Benefits we provide to our customers:
Ability to transmit low consumption data.High coverage and communication analysis.Detailed analysis of the dataCloud connection and real-time information extraction.Better infrastructure and cost reduction.During the process of transforming the industrial and urban world, it is important to consider the effectiveness of IoT Smart World solutions through planning, monitoring, certifying and managing your business. Only with our solutions, you can always obtain detailed information that will allow you to track possible failures and make the necessary adjustments immediately.
Learn more about Convergia solutions, and how you can improve connectivity and security within your organization by clicking here
|
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Product Literature
Bluetooth Mesh, Connectivity, Internet Of Things, iot, Light Sensor, Lighting, Multisensor, Sensors, Smart Lighting, Smart Technology
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Webinar (Recorded)
Connectivity, Lighting, Pan-America, Sensors, Silvair, Smart Lighting, Wireless, Wireless Connectivity
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Connectivity, Lighting, Pan-America, Sensors, Silvair, Smart Lighting, Wireless, Wireless Connectivity
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Webinar (Recorded)
Connectivity, Lighting, Pan-America, Sensors, Silvair, Smart Lighting, Wireless, Wireless Connectivity
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Webinar (Recorded)
Connectivity, Lighting, Pan-America, Sensors, Silvair, Smart Lighting, Wireless, Wireless Connectivity
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cloud, Cloud Connectivity, colo, colocation, Colocation Cloud, Data Center, Europe, Latam, Latin America, Mpls, MPLS Network, multinational, Telefonica
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Acronis, backup, Backup Office, Business Continuity, microsoft, Microsoft 365, Microsoft 365 Backup
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Branding, Co-marketing, Market Partner, Marketplace
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cloud, iot, microsoft, Microsoft 365, Microsoft Dynamics, Microsoft Dynamics 365, Microsoft Modern Workplace, SoftSwitch, Telephony Communication, Voip
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____Get the best connectivity
zzzzzGet the best connectivity
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Get the best connectivity
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____Convergia signs on as Libelium’s...
zzzzzConvergia signs on as Libelium’s...
Connectivity and IoT Solutions
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Convergia signs on as Libelium’s Pan-American Value Added Distributor of Advanced IoT Solutions
Press Release
When selecting a Voice provider, the option is...
When selecting a Voice provider, the option is...
Ask as about International Voice
Given the option, will you choose a Voice provider that offers International service from the US or a Multinational Company that has a ...
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jplist-topic-International jplist-topic-Latam jplist-topic-Voice
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266517
Given the option, will you choose a Voice provider that offers International service from the US or a Multinational Company that has a local presence in many countries? Convergia has been in the Voice business from 20+ years and has local Sales and 24x7 Tech Support in many countries of Latam. We have Corporate Offices in the US, Canada, Mexico, Peru, Chile, Argentina and Uruguay, and affiliated offices in many more. Ask as about International Voice, and you will find out how much difference it makes for your clients to have a local team supporting their Operations abroad, in their native language; And as a bonus, your clients will recover the sales taxes thanks to our local billing in local currency.
When selecting a Voice provider, the option is yours, choose wisely.
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Given the option, will you choose a Voice provider that offers International service from the US or a Multinational Company that has a local presence ...
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jplist-topic-Connectivity jplist-topic-Lte jplist-topic-Mpls jplist-topic-SD-WAN
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IoT Solutions
IoT Solutions
Convergia CTO Tom Gilley is an exec with extensive success in connected product platforms (Internet of Things (IoT) / #M2M), ubiquitous ...
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Convergia CTO Tom Gilley is an exec with extensive success in connected product platforms (Internet of Things (IoT) / #M2M), ubiquitous computing, ...
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Are we idIoTizing
Are we idIoTizing
Carlos Mendoza
It has been a few weeks since Convergia was at InnovaTech LATAM as an official sponsor in Santiago, Chile, presenting demos of IoT ...
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Are we idIoTizing
Article
It has been a few weeks since Convergia was at InnovaTech LATAM as an official sponsor in Santiago, Chile, presenting demos of IoT solutions with ...
Historical and Cultural Saga “Las Emociones de...
Historical and Cultural Saga “Las Emociones de...
Chile Edition
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HISTORICAL & CULTURAL SAGA "The Emotions of...
HISTORICAL & CULTURAL SAGA "The Emotions of...
Chapter 2: 'Existential Contradiction; Loves and pains of America"
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'Fish Furs and Forests; Canada as an Economic...
'Fish Furs and Forests; Canada as an Economic...
Discovering Pan-American History- 3rd Edition
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'Fish Furs and Forests; Canada as an Economic Outpost in a Global World'
Webinar (Recorded)
Cybersecurity in a time of crisis
Cybersecurity in a time of crisis
Almost all aspects of what we used to call normal, including how we conduct business or live our personal lives, are consistently and ...
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Convergia welcomes their new Marketplace Partner,...
Convergia welcomes their new Marketplace Partner,...
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CCV Teams: Everything you need to Stay Connected...
CCV Teams: Everything you need to Stay Connected...
Teleworking continues to make its way as a global trend among small and large companies such as Microsoft, IBM, Xerox, and Apple. Adopting ...
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CCV Teams: Everything you need to Stay Connected with Coworkers and Increase Productivity
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Teleworking continues to make its way as a global trend among small and large companies such as Microsoft, IBM, Xerox, and Apple. Adopting this ...
Microsoft Teams
Microsoft Teams
The Replacement for Skype Business
What is Microsoft Teams? In 2017, Microsoft announced that its new Microsoft Teams application would eventually replace Skype for Business ...
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IoT; A Limitless Connection
IoT; A Limitless Connection
The Internet of Things (IoT), is a system that allows us to connect different devices using a net capable of transferring data.The IoT ...
27
Article-Article
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320548
The Internet of Things (IoT), is a system that allows us to connect different devices using a net capable of transferring data.The IoT service it’s evolving very quickly. Innovations in wireless technologies are allowing a convergence between operative technology (OT) and information technology. The data generated by these devices can be analyzed with greater precision, allowing us to improve the future process.
CONVERGIA’S IoT
IoT depends largely on connectivity. Convergia, a leading connectivity company, has global cellular coverage for the proper functioning of the IoT service, thanks to its smart SIM card that has the following characteristics:
Works with the biggest mobile phone operators in the world.Administration Portal; one Platform to do life cycle management; control, inspect, and order everything; and plan strategy all over the world.24/7/365 support by people for people.Connect your products through any 3G, 4G LTE, CAT-M and NB-IoT network.24/7/365 Support by people for people.It has more secure and private transfers through the use of an access point (APN) or a virtual private network (VPN)Flexibility and transparency through contracts according to your business and your needs.Local billing
WHAT IS THE GREATEST BENEFIT OF IoT IN YOUR COMPANY?
Implementing IoT service brings multiple benefits to a company. Being the largest is to obtain relevant information that contributes to the decision making the process and the inclusion of services that cover the needs of the client.We invite you to take a big step towards the present of IoT with Convergia. You will notice the difference when you take your company to another level of connectivity.
IoT; A Limitless Connection
Article
The Internet of Things (IoT), is a system that allows us to connect different devices using a net capable of transferring data.The IoT service it’s ...
Session 1: Connected Lighting Services for Smart...
Session 1: Connected Lighting Services for Smart...
Convergia & Silvair
28
Webinar--Recorded--Webinar--Recorded-
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Session 2: Connected Lighting Services for Smart...
Session 2: Connected Lighting Services for Smart...
Convergia & Silvair
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Session 3: Connected Lighting Services for Smart...
Session 3: Connected Lighting Services for Smart...
Convergia & Silvair
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Session 4: Connected Lighting Services for Smart...
Session 4: Connected Lighting Services for Smart...
Convergia & Silvair
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International Telecommunications and Technology...
International Telecommunications and Technology...
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International Telecommunications and Technology on ‘The Wireless Way with Chris Whitaker’
Podcast
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SD-WAN
SD-WAN
Maximizes and increases network flexibility, allowing bandwidth efficiency
Convergia, the Pan American Distributor of Value Added for Connectivity Solutions, which offers a high-speed bespoke backbone network ...
36
Article-Article
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SD-WAN
Article
Convergia, the Pan American Distributor of Value Added for Connectivity Solutions, which offers a high-speed bespoke backbone network across Canada, ...
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Convergia Argentina Develops the SIP Trunk solution for DARC Group's Branches
Case Study
SD-WAN – MPLS: differences and benefits
SD-WAN – MPLS: differences and benefits
What is MPLS? The Multiprotocol Label Switching (MPLS) is a mechanism that is responsable for routing the circulation within a ...
39
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SD-WAN – MPLS: differences and benefits
Article
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Microsoft Azure and the Benefits that it rings to...
Microsoft Azure and the Benefits that it rings to...
What is Microsoft Azure? Azure it’s an collection of services in the cloud, that appears as a response to the business systems in the ...
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Microsoft Azure and the Benefits that it rings to your company
Article
What is Microsoft Azure? Azure it’s an collection of services in the cloud, that appears as a response to the business systems in the private ...
SD-WAN – The Future of Networking
SD-WAN – The Future of Networking
Every company searchs for innovative solutions and services to increase their competitiveness in the market, one of them is SD-WAN ...
43
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SD-WAN – The Future of Networking
Article
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550654
SD-WAN; The “New Kid On The Block” of...
SD-WAN; The “New Kid On The Block” of...
Unless we are disconnected from the world of telecommunications in the last two years, we have most likely heard the mention of the term ...
50
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SD-WAN; The “New Kid On The Block” of Telecommunications
Article
Unless we are disconnected from the world of telecommunications in the last two years, we have most likely heard the mention of the term SD-WAN more ...
What are the advantages of implementing IoT...
What are the advantages of implementing IoT...
The agriculture continues to be one of the most important economic activities in a large number of countries and has managed to expand ...
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What are the advantages of implementing IoT sensors in the agricultural sector?
Article
The agriculture continues to be one of the most important economic activities in a large number of countries and has managed to expand significantly ...
52
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Internet of Things (IoT): Management of More...
Internet of Things (IoT): Management of More...
The Internet of Things (IoT) is undoubtedly one of the great technological innovations within the 4th industrial revolution. This ...
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Internet of Things (IoT): Management of More Efficient, Safe and Connected Fleets
Article
The Internet of Things (IoT) is undoubtedly one of the great technological innovations within the 4th industrial revolution. This revolution brings ...
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How Convergia’s CxC Router Increases Productivity through the use of Primary Wireless Connectivity with Unlimited Data
Product Literature
What solutions of IoT Smart World does Convergia...
What solutions of IoT Smart World does Convergia...
Convergia | Libelium
The Internet of Things (IoT - Internet of Things) is constantly evolving, and as such, aligning with the new demands of the market. One of ...
66
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What solutions of IoT Smart World does Convergia & Libelium offer for your business?
Article
The Internet of Things (IoT - Internet of Things) is constantly evolving, and as such, aligning with the new demands of the market. One of the key ...
CxC ROUTER: Will your Company Survive without the...
CxC ROUTER: Will your Company Survive without the...
The Internet is an essential company tool that provides countless benefits such as flexibility and connectivity to customers, as well as a ...
67
Article-Article
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The Internet is an essential company tool that provides countless benefits such as flexibility and connectivity to customers, as well as a sense of comfort. But what if the internet connection failed right in the middle of an important business deal? What if it failed during a backup of company data? How much time, resources money will be lost?
All these issues can be avoided while ensuring business continuity through Convergia's Wireless Backup Network.
You may also like:
CxC SIM CARD: Connectivity anywhere in the world
Why should your company switch to Convergia's CxC Router | Wirless Backup Solution?
Network RedundancyWith a wireless connection your company can seamlessly and immediately switch from a disrupted wired connection to an always-on, high-speed, low-cost standby connection, that is activated if the primary connection fails.
Low Monthly FeesWithout a secure connection, lost productivity and increased costs will happen unexpectedly and unnecessarily.
No Hardware PurchaseWired solutions offer very little improvement over time. Wired cables are subject to environmental risks and potential damage from weather, accidents and other factors.
PCI/HIPPA CompliantPCI compliance is at risk during outages, and therefore vital information may be at risk, in addition to the loss of critical in-transit data, forced rollbacks disablements, and resyncing.
Thus, the Convergia's CxC Router provides an IoT connectivity support solution for wireless networks and devices that will solve your connectivity problems and, therefore, improve the productivity and performance of your collaborators. Likewise, you will not have to worry about your information, it will be secure in our network.
Learn more about the CxC Router solution and how Convergia can help you improve connectivity and security within your organization by clicking here.
CxC ROUTER: Will your Company Survive without the Internet?
Article
The Internet is an essential company tool that provides countless benefits such as flexibility and connectivity to customers, as well as a sense of ...
68
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CxC SIM CARD: Connectivity anywhere in the world
CxC SIM CARD: Connectivity anywhere in the world
Imagine a cell phone without a SIM card is the same as a car without a key, it really wouldn't work. Starting from this we can say that ...
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CxC SIM CARD: Connectivity anywhere in the world
Article
Imagine a cell phone without a SIM card is the same as a car without a key, it really wouldn't work. Starting from this we can say that SIM, are ...
73
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Five Reasons Your Company should Implement...
Five Reasons Your Company should Implement...
Unified Communications
In the accelerated world of business in which we live, companies need to be more agile and offer a higher quality customer service quickly ...
78
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In the accelerated world of business in which we live, companies need to be more agile and offer a higher quality customer service quickly and profitably. More and more companies are leaving traditional desk work environments due to the greater number of employees working outside the office, whether traveling anywhere in the world, at home or between different offices or branches. In these dynamic work environments, companies need to be able to communicate internally and with their customers anytime, anywhere.
In this way, unified communication can help those companies that need to be in contact with their businesses from anywhere in the world and at any time, provided they have an internet connection.
Why use Convergia Cloud Voice 3CX Unified Communications – CCV 3CX UC?
There are numerous advantages and reasons why you should implement the CCV 3CX UC collaborative work solution, here we leave you the first 5:
Our customers can choose how they want to access their hosted PBX from: the 3CX mobile application, the web browser, the desktop application or the desk phone. In this way, they can keep up with their businesses from anywhere in the world as long as they have an Internet connection.The solution is hosted in the cloud, therefore, our client does not need to worry about configuring the functions or updating the telephone system, Convergia will be in charge of the administration of the telephone system for the client.Quick installation: Easily install desk phones simply by connecting the phone to the network.Smart call: if a user is absent or busy, you can choose to have the call diverted to a different location depending on the status of your extension.CRM Integration: If a customer requires features such as call queues, call recording, Office 365 and CRM software integration, then you can pay more to gain access to those functions.
CCV 3CX UC, these are some reasons why you should have this solution to help in the management of collaborative work in your company.
Only in Convergia you will find the latest connectivity, Voice, Cloud and Data & Security solutions fully customizable to your organization and with the best after sales service.
Learn more about all our connectivity and security solutions within your organization by clicking here
Five Reasons Your Company should Implement Convergia Cloud Voice 3CX
Article
In the accelerated world of business in which we live, companies need to be more agile and offer a higher quality customer service quickly and ...
79
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What is Convergia Cloud Voice WEBEX Contact...
What is Convergia Cloud Voice WEBEX Contact...
What is CCV WEBEX – Contact Center? CCV Webex Contact Center is an Omnichannel communication platform that provides interactions through ...
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What is Convergia Cloud Voice WEBEX Contact Center and how can it Benefit your Company?
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Backup Solutions for your company: 5 reasons why...
Backup Solutions for your company: 5 reasons why...
Backup Solutions for your company: 5 reasons why you should have it implemented in your company Today we live in an era where data and ...
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Backup Solutions for your company: 5 reasons why you should have it implemented in your company
Today we live in an era where data and information processing are entirely digitized, mainly on cloud servers. We store absolutely everything, from business proposals and presentations to spreadsheets and financial statements. In this way, it has become increasingly crucial for all companies to back up their business information. If a programme failure arises, restoring the data from the backup is a much simpler and cheaper operation than rebuilding from scratch. In the following article, we want to introduce you to a solution that will keep all your data and applications completely safe when planned or unplanned outages occur, while highlighting why Convergia’s backup system will prove highly beneficial to your company.The Convergia Business Continuity (CBC) Backup solution keeps business applications and workloads running during outages by backing up all your data, files, and virtual machine backups to the Azure server.Why should you invest in a Backup system for your company?No matter the size of the company or organization, any company can be affected and targeted by virtual attackers or malfunctions of different information systems. The following are some key reasons why having a backup system is of the utmost importance:Evolution and efficiencyDue to the diversity and constant development of backup services and technologies, it is common for infrastructure dedicated to these purposes to become rapidly obsolete. Therefore, having cloud solutions always allows you to take advantage of the latest generation systems.Maximum availabilityWith a cloud system, backups are available 24/7 from anywhere; it’s just a click away.Your data always readyBy replicating the data from your infrastructure to an external platform, you ensure there’s a backup available to be recovered.Ease of useComplete cloud backup service, creating a smooth and straightforward transition.Convergia ExperienceWith the experience and advice of a team specialized in cloud solutions, we guarantee not only the proper functioning of the solution but also the resolution of unforeseen events and incidents that may arise.These are some of the many reasons why you should take a step towards digital transformation since it is imperative to prioritize the use of a backup system like ours.
Backup Solutions for your company: 5 reasons why you should have it implemented in your company
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Backup Solutions for your company: 5 reasons why you should have it implemented in your company Today we live in an era where data and information ...
Problems with your internet connection? How does...
Problems with your internet connection? How does...
Routers, as with other network devices, are always in a constant process of refinement. This is necessary to satisfy the growing needs of ...
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Routers, as with other network devices, are always in a constant process of refinement. This is necessary to satisfy the growing needs of the market, seeing as the Home Office is increasingly essential for business continuity.
When there is a bad connection to the network, it’s attributed to the service provider, but rarely importance is placed on the router that transmits the internet connection. This is especially relevant in companies and even homes that involve a greater number of connections, which results in more demand for these devices.
To resolve these problems, at Convergia, we have developed the CxC Router that protects your connectivity 24/7/365, resulting in a stable, dedicated connection.
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Convergia’s CxC RouterWhat is it?The router is a device that can be used to share the internet connectivity through cable, ADSL or WiFi with other computers. It also provides firewall protection, controls the quality of service and various other tasks, mainly in the field of security.Convergia CxC Router gives your business a highly reliable wireless failover solution. Failovers allow you to switch to a much more stable and secure connection, activated when the primary link fails. Without a secure connection, there is a loss of productivity and a rapid increase in unexpected and unnecessary costs.Why use Convergia CxC Router for your wireless internet backup?No hardware purchases, low monthly fee: We provide internet connectivity through our multi-operator SIM card. We negotiate with the operator so that you do not have to, and we offer billing in your local currency.Integration of Services managed by APIDual Sim – Multi-secure Network: Our Smart CxC SIM will select the best quality and most secure network with the ability to switch to another network for better connection quality.4G LTE Multi-Operator SIM with high data capacity: It works on the best cellular operators around the world. Connect your products on any 2G, 3G, 4G LTE, NB-IoT and LTE-M networks.Remote Cloud Management: A direct administration platform for management controlSecure custom coverage: We have coverage anywhere anytime you need it.
Rest assured, knowing that Convergia’s CxC Router solution powered by CxC SIM will significantly improve your local wireless and backup network, resulting in a stable and dedicated highly secure connection.
Do you want to integrate the CxC Router solution into your business? We can help you increase productivity by improving internet connectivity and security within your organization. Find out more here
Problems with your internet connection? How does your Router work?
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Routers, as with other network devices, are always in a constant process of refinement. This is necessary to satisfy the growing needs of the ...
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5 Tips to Make the Most of Convergia Cloud Voice...
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5 Tips to Make the Most of Convergia Cloud Voice Teams
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Combating the Covid-19 with IoT Motion Sensors:...
Combating the Covid-19 with IoT Motion Sensors:...
As we know, a new pandemic has been spreading rapidly worldwide since December 2019. Currently, there are more than five million people ...
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As we know, a new pandemic has been spreading rapidly worldwide since December 2019. Currently, there are more than five million people infected with Covid-19 worldwide, according to official data. It is known that countries like China and South Korea made intensive use of different technologies such as artificial intelligence, big data, drones, IoT sensors, etc. – to tackle and face the problem.
As a result, other countries are also using IoT technology to minimize the impact of the health crisis and to ensure compliance with preventive measures against the pandemic.
A perfect example of this is the IoT Meshlium Scanner sensor that, thanks to its motion sensors, transforms the way to control the movement of people and vehicles in cities during the state of emergency.
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What is Meshlium Scanner?Meshlium Scanner is an IoT sensor that allows you to monitor the movements and behavior of people within a specific area. The sensor can detect any device that works with Wi-Fi or Bluetooth interfaces, allowing it to work correctly with cell phones, smartphones, laptops, etc.How could Meshlium Scanner help curb the expansion of COVID-19? Detects and warns the movements of people and vehicles in specific areas. The sensor is active 24 hours in real time, avoiding irresponsible practices during the state of emergencySet alerts for excess flow of people.Generate evolutionary charts of the movement of people and vehicles.You can estimate the trends of higher movement based on the circulation charts.
This is why the Internet of Things (IoT) can provide us with a regularization system or early warning to stop the spread of Covid-19. The technology for detecting people and vehicle traffic using Meshlium Scanner is a good tool for this, even for the security forces to establish controls in the areas where they are needed. It is clear that we are going to a different reality and that we have to equip our companies, cities and ourselves with technology. Do you want more information about the features of the Meshlium Scanner? Find it here
Combating the Covid-19 with IoT Motion Sensors: Meshlium Scanner
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Today, thanks to business and home routers, we can schedule video conferences, attend online seminars, buy items in virtual markets, play ...
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Today, thanks to business and home routers, we can schedule video conferences, attend online seminars, buy items in virtual markets, play online games, etc.
This device is usually working 24 hours a day, 7 days a week and with a generally considerable workload.
Thus, when there is a bad connection, the company usually attributes the problem to the provider of the service. However, sometimes the quality of the router is overlooked.
It is very important to know the main characteristics that a good business router must have in order to provide an optimal service to your company. In the following article we want to share with you the most important things to consider:
1. Business Router vs. Home Router
Generally, small businesses use home routers that provide internet to all their computers within a small office space.
However, we must bear in mind that these routers only offer basic functionalities and little protection against cyber attacks, so they are not recommended for business use.
An enterprise router, on the other hand, allows you to provide internet to more than a dozen computers and other devices. In addition, it provides greater security and speed for your work and daily activities.
2. VPN and Firewall servers for Secure and Remote Connectivity
Another important feature to consider is VPN servers.
But what are VPN servers? This is a network technology used to connect one or more computers to a private network in a reliable way, via the Internet.
In this way, a router with a VPN server supports remote connections so that users working from home can securely access the business network.
Likewise, to improve the security and protection of your company, the router must have an enterprise-grade firewall, since it establishes effective measures for blocking information.
This computer device also prevents virus infections or external attacks from computers to hack into a network and steal all your information.
3. Routers with SIM slots; an important point!
Sometimes, your connection may fail for several hours, resulting in “dead hours” with little to no productivity.
Hence, it is essential to have a backup network (SIM CARD), which solves these problems, providing you with high speed and very secure internet instantly.
These are some of the features that a good business router should have. Did you know that Convergia’s CxC Router has all of these features and many more? WRITE TO US for more information.
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Convergia Cloud Voice Webex Contact Center: a Complete Collaboration Solution for your Company
Today we are experiencing radical changes in our daily routines due to the advance of the COVID-19 pandemic, forcing many people around the world to work remotely. Not forgetting the added pressure on IT and Security teams working to support an increasing number of workers and mobile devices.
In this situation, many people are choosing to benefit from collaborative platforms or tools that offer video conferencing, audio conferencing, secure file sharing, chats and instant messaging. In addition, for remote customer services, platforms such as CCV Webex Contact Center is the ideal solution to maintain a high quality of service with clients.
What is Convergia Cloud Voice Webex Contact Center?
CCV Webex Contact Center is an Omni-channel communication platform that provides interactions through the call channel, email, and chats from a UC unified communications environment in the cloud, allowing for the improvement of operational efficiency and cost reduction. This tool can improve customer experience and optimize performance with its dynamic and predictive analysis.
Through this platform which stores data and records in the cloud, clients can work anywhere in the world and at any time. In this way, CCV Webex Contact Center is the perfect tool for those who work remotely or from home.
What are the functionalities that CCV Webex Contact Center offers when you purchase it?
Direct the right call to the right agentVideo and Audio conferencesCloud data analytics that helps you learn more about your customersShare files and documents securely from anywhere in the worldCall assistant: transcripts and note-takingCRM integrationsOptimization of personnel
Also, our CCV Webex Contact Center solution will provide your company with countless benefits such as:
Collaborative teams: Agents are more productive when they have the tools, resources, and customer stories they need.Omnichannel Management: All interactions such as voice, email, and chat are unified, thereby providing a perfect experience for clients.Cloud Contact Center: The Cloud Contact Center gives you improved agility, flexibility, scalability, security, capital efficiency, innovation, and customer success
We can assure clients that CCV Webex Contact Center solution is a complete and easy-to-use collaborative tool for remote work. It will also provide to clients the innovation, flexibility, and agility of the cloud with the global security and scalability that identifies Convergia.
Convergia Cloud Voice Webex Contact Center: a Complete Collaboration Solution for your Company
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Home Office 2021: What will be the Main...
Home Office 2021: What will be the Main...
Home Office 2021: What will be the Main Challenges? After several months of quarantine, the Home Office or also called “Telework” has ...
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Home Office 2021: What will be the Main Challenges?
Blog Article
Home Office 2021: What will be the Main Challenges? After several months of quarantine, the Home Office or also called “Telework” has become a ...
3CX: Keyboard shortcuts that will make your job...
3CX: Keyboard shortcuts that will make your job...
3CX: Keyboard shortcuts that will make your job easier! Keyboard shortcuts are combinations of two or more keys that perform the same task ...
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3CX: Keyboard shortcuts that will make your job easier!
Keyboard shortcuts are combinations of two or more keys that perform the same task as a mouse or other device, making it easy to save time and improve work efficiency.
In general, keyboard shortcuts allow us to increase our productivity, perform more simultaneous tasks, reduce stress, and helps us to maintain concentration.
Also, like any unified communication tool, 3CX has keyboard shortcuts that will help you take advantage of its most used functions by leaving the mouse aside.
By using the keyboard shortcuts, you will be able to do in seconds the different functions offered by the platform, such as answering or rejecting a call, starting a new conversation, transferring calls, and putting calls on hold, among many others.
1. Enabling keyboard shortcuts:
Enabling them is much easier than you think! First, you must click on ‘Options‘, then, select ‘Quick Keys‘ and lastly, check ‘Enable‘. You can customize the key combination according to your preferences.
2. The most common 3CX keyboard shortcuts:
The following are the most commonly used keyboard shortcuts:
– Copy a number to the clipboard: F11
– Answer a call: Ctrl + Shift + A
– Blind transfer: Ctrl + Shift + B
– Attended Transfer: Ctrl + Shift + T
– Place on hold: Ctrl + Shift + H
– Send inbound call to call box: Ctrl + Shift + V
– Hang up or reject call: Ctrl + Shift + F
3. Use your BLF PANEL and save time!
What is the BLF PANEL?
It’s a tool that 3CX has with which you can view the status of your contacts, call them or perform different functions with one click.
This panel will help you save a lot of time because if your partner has the status of ‘busy’ (yellow light), you can avoid calling or transferring a call, thereby investing your time into other tasks.
Still unsure of what each status colour means? It is very simple and easy to remember:
The colour green means ‘Available.’If the light is yellow, as we mentioned, the user is ‘Unavailable’ or ‘Away.’Red means ‘Do not disturb’ or ‘Busy.’Finally, the light green colour means that the user is on a break and will not be able to answer.
These are some of the most remarkable shortcuts that will help you work more efficiently and productively on the 3CX platform. For more information and help on our solution, our specialists will advise and support you in everything you need, click here.
3CX: Keyboard shortcuts that will make your job easier!
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3CX: Keyboard shortcuts that will make your job easier! Keyboard shortcuts are combinations of two or more keys that perform the same task as a ...
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Channel Vision Interview: Exploring Convergia’s...
Channel Vision Interview: Exploring Convergia’s...
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Channel Vision Interview: Exploring Convergia’s Cloud Voice with Guillermo Arbelaez and Tom Gilley
Webinar (Recorded)
Cybersecurity: Companies are the Main Victims of...
Cybersecurity: Companies are the Main Victims of...
Cybersecurity: Companies are the Main Victims of Cyber-Attacks December 16, 2020 The pandemic has not only represented a challenge in ...
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Cybersecurity: Companies are the Main Victims of Cyber-Attacks
December 16, 2020
The pandemic has not only represented a challenge in health and economic terms but has also increased the number of cyber threats directed at companies, making the role of cybersecurity more relevant than ever.
Cyber-crooks are taking advantage of these uncertain times to launch digital attacks on companies of all sectors and sizes.
These attacks can represent a serious blow to any business, especially in economic and credibility terms, as a data leak can cause a company to lose the trust of its customers.
You may also like:
Cybersecurity in times of crisis
1. Cybersecurity on the rise
As we have already mentioned, the pandemic – coupled with the spread of teleworking – is significantly increasing cybersecurity gaps in companies.
This is mentioned in the Digital Trust Survey 2021 report, prepared by PwC based on the opinions of 3,249 managers and technology managers in companies around the world.
The report also reveals that, in this context, and despite the difficult situation from a business point of view, companies are betting on increasing their investments in cybersecurity and increasing their teams.
According to the study, 55% of those that were interviewed plan to increase their cybersecurity budgets in 2021, thus making a leap in the use of digital technologies.
2. What are the most common cyber-attacks?
The report also explains the most common cyber-attacks that companies can suffer, take note!
– Attacks targeting cloud services
– The “ransomware”(encryption of company data)
– Disruptive attacks on critical business areas
In terms of impact, respondents estimate that attacks targeting their cloud services along with ransomware are the ones that can potentially have the most negative effect on businesses.
3. The role of telecommunications
Faced with this scenario, companies require experts who can advise and support them to increase their cybersecurity.
Convergia and FatPipe have ideal SD-WAN (Software-Defined Wide Area Network) solutions for every company size and with countless benefits such as cost savings, better productivity, optimized network, 24/7 support by people for people, and of course, the best protection against any cyber-attack.
In addition, you will get the support of a company, with a solid Pan-American presence and experience in the Telecommunications and Technology market for more than 20 years
Cybersecurity: Companies are the Main Victims of Cyber-Attacks
Article
Cybersecurity: Companies are the Main Victims of Cyber-Attacks December 16, 2020 The pandemic has not only represented a challenge in health and ...
Get to know the collaborative tool for every type...
Get to know the collaborative tool for every type...
Before going deeper into the topic, we would like to start the following article by defining what the famous collaborative tool ...
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Before going deeper into the topic, we would like to start the following article by defining what the famous collaborative tool “Microsoft Teams” is and how it works.What is Microsoft Teams?
It is a solution that allows all organizations to perform many collaborative tasks such as chatting, video calls, file sharing and much more remotely. Likewise, Office applications are integrated directly into the platform, so you can use and share files in Word, Excel, PowerPoint and Outlook without leaving it.
A collaborative tool for everyone!
Microsoft Teams has gained a lot of popularity in a very short time and has quickly gained the trust of all the companies and businesses that have bet on it.
Initially, it was focused on the business sector. However, nowadays, it is offered as an alternative to connect with anyone inside or outside your organization.
Thus, educational centers and healthcare establishments have also opted for this collaborative tool, allowing them to streamline all their organizational processes and stay connected with their students/patients at all times.
Remote classroom! ????
Its role in education was key for many schools to be able to continue with their classes during the months of confinement, fostering a greater sense of normalcy.
This collaborative tool allows scheduling meetings, internal chats with school staff, students, creating activities, etc.
In this way, a collaborative and learning space is created that reflects the digital transformation with a new educational experience.
Collaboration in healthcare centers ????
It is presented as the best option to streamline and simplify the various facets of medical-healthcare work, allowing fluid communication and cooperation with anyone, inside or outside the healthcare organization.
In addition, it allows scheduling audio or video meetings from any device (cell phone, tablet, computer, etc.) with other physicians, nurses or administrators.
Likewise, this tool creates a unique patient experience thanks to virtual consultations that allow patients to receive medical care through a video call from the comfort of their home, under the same quality standard and maintaining confidentiality protocols.
Main Features
Now that we know that this collaborative tool can be implemented in any type of business, we want to tell you about its main features:
– Video calls with HD audio and video
– Private chat, group chats and chat rooms to talk to all members of the organization
– The ‘Mention’ function, which calls the attention of other co-workers or the entire room
– Enterprise-level security
– Comprehensive chat finder
– Organizational tools to create task lists and assign them to others
– Unified communications
In this way, we can ensure that Microsoft Teams will help you collaborate with other members of your team, regardless of the business you are in. This collaborative tool will mark a great digital change in your organization.
Are you interested in acquiring it?
Get to know the collaborative tool for every type of business! Microsoft Teams
Article
Before going deeper into the topic, we would like to start the following article by defining what the famous collaborative tool “Microsoft Teams” ...
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CxC Webex calling: A Cloud communication system...
CxC Webex calling: A Cloud communication system...
CxC Webex calling: A Cloud communication system to boost your businessCurrently, in business, we are seeing the rise of cloud-based ...
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CxC Webex calling: A Cloud communication system to boost your business
Blog Article
CxC Webex calling: A Cloud communication system to boost your businessCurrently, in business, we are seeing the rise of cloud-based software, which ...
Convergia Video
Convergia Video
When you partner with Convergia, you can focus on your core business, while we provide you with complete communications management and a ...
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When you partner with Convergia, you can focus on your core business, while we provide you with complete communications management and a differentiated customer experience at very competitive pricing.
Convergia Video
Video
When you partner with Convergia, you can focus on your core business, while we provide you with complete communications management and a ...
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CxC SIM: how a SIM Card can ensure that your...
CxC SIM: how a SIM Card can ensure that your...
CxC SIM: how a SIM Card can ensure that your business is ready for change May 11, 2021 For over a year now the global pandemic has greatly ...
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CxC SIM: how a SIM Card can ensure that your business is ready for change
Blog Article
CxC SIM: how a SIM Card can ensure that your business is ready for change May 11, 2021 For over a year now the global pandemic has greatly ...
Use Case: Connecting anyone and anything to the...
Use Case: Connecting anyone and anything to the...
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Cloud-Based Phone System can change your business...
Cloud-Based Phone System can change your business...
Cloud-Based Phone System can change your business and increase productivityMay 10, 2021There has been a shift in how we work due to the ...
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Cloud-Based Phone System can change your business and increase productivityMay 10, 2021There has been a shift in how we work due to the world global situation, it has become vital for various individuals to be able to work from home. Therefore, we have had to adapt our homeplaces to emulate the office, to do so we have developed various tools. One of these tools has been created to optimize communication and replace the office phone, which is a Cloud-based Phone system.In this article we will talking about how to we maintain communication in a business without the need for the classic office phone by using a Cloud-based Phone system.You may also like:You may also like: CxC 3CX: Keyboard shortcuts that will make your job easier!HPBX vs PBXYou may be wondering what is a cloud-based phone system? One example is CxC 3CX, which is a HPBX phone system (Hosted Private Branch Exchange).PBX stands for Private branch exchange, which is a complicated way to describe a typical business telephone. PBX has been around for a long time and it allows a business to maintain communication with features such as phone calls, voice mail, and more.However, shifting to a cloud-based phone system will grant various benefits. HPBX allows for a simple installation that allows any business to cut cost maintain all the benefits of a traditional PBX system and boost productivity. What the cloud can do for you:You may be wondering what the advantages of this new cloud-based phone system. Apart from the reduction in cost you access to a secure and highly mobile form of communication and several tools that can enhance your efficiency. Here are some ways to use CxC 3CX to boost productivity:1. Simplify your meetings and create live content:Using CxC 3CX, you will be able to take full control of your meetings. There are several tools included allowing you to schedule meetings and full control of several factors such as who is invited, the duration, and more. Additionally, you can enhance the productivity of your meetings as this solution allows you to share documents, your screen, record, and other benefits.CxC 3CX can also be used to produce live webinars to hundreds of users, you can interact you are your audience through the chat system, creating polls and even use a whiteboard to enhance your presentation.2. Improve Communication:Communication is key for any business thus there are several functions that have been integrated into CxC 3CX including a voicemail system, digital receptionist, chat system, call recording, and website integration. It is a one-stop-shop allowing to keep close contact with your entire organization. It may also be used to maintain direct contact with your customers at the same time.3. Simplicity at its finest, with flexibility:There is no need to worry about the setup, our CxC 3CX solution is simple to set up and we will handle all the configurations and maintenance necessary. Without the need to focus on maintenance, you can instead focus on what your business does best.Additionally, it is simple to access from anywhere at any time. All that is required is an internet capable device, then you can login through the Convergia web portal or download the 3CX app. this grants the user a great amount of flexibility as you can take you work anywhere!These are just a few of the benefits you will receive with CxC 3CX solution, switch to our cloud-based phone system and ensure a more secure, budget friendly system that will boost your business productivity. Convergia offers competitive rates, with Pan American coverage and 24/7 support in your local language, make the switch today and we will guide you every step of the way!
Cloud-Based Phone System can change your business and increase productivity
Blog Article
Cloud-Based Phone System can change your business and increase productivityMay 10, 2021There has been a shift in how we work due to the world global ...
CxC Wireline: A reliable wireline network for all...
CxC Wireline: A reliable wireline network for all...
Nowadays the need for connectivity is greater than ever before, business required a large amount of data and at a high speed. Typically, a ...
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CxC Wireline: A reliable wireline network for all your operational needs
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Nowadays the need for connectivity is greater than ever before, business required a large amount of data and at a high speed. Typically, a wireline ...
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Use Case: Three ways CxC Flex Direct Multicloud...
Use Case: Three ways CxC Flex Direct Multicloud...
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Use Case: Three ways CxC Flex Direct Multicloud can improve your connection to the cloud
Product Literature
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Precision agriculture applied in avocado crops...
Precision agriculture applied in avocado crops...
Precision agriculture applied in avocado crops located in The Caral EstateThe use of sensors connected wirelessly to the cloud allows cost ...
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Precision agriculture applied in avocado crops located in The Caral EstateThe use of sensors connected wirelessly to the cloud allows cost savings in avocado plantations located in Supe, Barranca (Peru).An Internet of Things (IoT)-based solution was deployed in avocado fields to develop precision agriculture. This system allows agricultural producers to obtain data to better control crop growth, prevent losses caused by adverse weather conditions or infectious pests, and thus facilitate the return on investment.The Avocado plantations are in the initial growth phase and will take 3 years to fully cultivate. During this time, Fundo Caral aims to remotely monitor the humidity, temperature, conductivity, and soil pH every 20 minutes.Obtaining this data will provide crucial information for decision-making in water resource management (water consumption) and fertilizer usage. This data is stored on a cloud platform and plays a pivotal role in ensuring efficient resource management.Technological solutionThe communications protocol used is called LoRaWAN, and allows the installed sensors to consume little energy, with a battery life of 5 to 10 years (depending on the interval of sending readings).Convergia’s solution also increased communication coverage in the open field, with 10 km between the devices and gateway. The gateway requires a backhaul communication to the internet via Ethernet, Wi-Fi, or in this case, by a mobile network (2G/3G/4G). For this project, Convergia’s CxC SIM was used as a mobile network, which provides data packages designed for IoT applications.The sensors were installed at different depths (20, 40 and 60 cm) to measure humidity, starting from a point close to the surface to below the root of the crops.Market PartnerThis project was carried out by our Market Partner, Zeit, a software development company with more than 7 years of experience in the market.About Zeit:Since 2015, ZEIT PERU has been committed to efficiently offering consulting services in Information Technology (Cloud computing, Artificial Intelligence, Data Analytics, Robotic Process Automation, IT Infrastructure), software development, marketing of Microsoft licenses and Outsourcing IT personnel.Zeit Peru continues this through innovative technology and qualified personnel with extensive experience in delivering services and solutions to clients from different industries. The support of our alliances with the best technology brands worldwide allows Zeit Peru to focus on the continuous improvement of their processes and meeting applicable regulatory requirements.
Precision agriculture applied in avocado crops located in The Caral Estate
Case Study
Precision agriculture applied in avocado crops located in The Caral EstateThe use of sensors connected wirelessly to the cloud allows cost savings in ...
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