Star2Star
Star2Star offers unparalleled value, reliability, quality, and scalability. Star2Star unifies business communications including voice, video, fax, mobile, chat, and presence management. Star2Star's award-winning, patented network overcomes the reliability and quality limitations of other communications technologies and enables companies to choose the deployment methodology that aligns best with their needs. For businesses that require high-quality voice, redundant networks for continuity, and ultra-reliable communications, Star2Star's Business Voice+ architecture offers the highest guaranteed SLAs in the industry at an affordable price. Businesses with less complexity, who seek the best communications capabilities for their employees and customers, can consider the Business Voice solution the optimal choice.
With a customer retention rate of 99.85%, Star2Star has been recognized by a multitude of leading analysts. Star2Star was named to the Forbes Most Promising Companies list, the Deloitte Technology Fast 500 five times, and the Inc. 500|5000 seven times. The company was also named by IHS as a Top 10 Hosted Business VoIP/UC Provider, ranked in the Frost Radar in the North American Hosted IP Telephony and UCaaS Industry report, and has been in the Gartner Magic Quadrant for UCaaS, Worldwide for the last six years.
Blog Article
Are You With The Right VoIP Provider?
Making the leap to VoIP isn’t always guaranteed to solve your communications challenges. Many companies migrate thinking it will lead to drastic improvements, only to wind up regretting their decision.
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The fact is there are many components that go into a successful VoIP migration — and not all vendors are able to guarantee strong results.
VoIP Provider: When To Switch Checklist
So, are you with the right VoIP provider? Here are some tell-tale signs it’s time switch companies:
Poor Customer Service
Customer service is integral to a smooth VoIP migration. It starts before the sale, by making sure the network is prepared to handle a VoIP transition. The VoIP partner then needs to continue working with the company throughout the transition and the entire lifecycle of the contract, providing on demand support and troubleshooting whenever it’s required.
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If you’re not getting much or any assistance from your VoIP provider, it’s time to consider making a switch.
Frequent Outages
An unexpected VoIP outage can have a major impact on a business, shutting down communications and preventing customers from getting through to agents. And while VoIP outages can often result from internal issues, they can also stem from the service provider’s end.
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It’s important to carefully track and monitor VoIP performance, and to keep close tabs on where performance issues are originating from. If the service provider is continuously responsible, they need to be held accountable.
High Prices
One of the top reasons why businesses switch to VoIP is because they want to save money on calls and monthly maintenance. However, companies often wind up overpaying for VoIP due to taxes and hidden fees.
Related: Why Your Business Needs Voice, Video & Collaboration Tools
VoIP providers should be able to provide full transparency into pricing, and should never try to tack on extra charges into the phone bill.
Limited Functionality
Today’s customers — especially younger millennials — want access to a variety of communications options. Voice needs to be offered alongside SMS and video. However, not all VoIP providers offer this functionality. Many just offer standalone voice service, putting their customers at a disadvantage.
Related: The Benefits Of Packaged Applications
Look for a provider that offers high quality and affordable VoIP along with enhanced collaboration services for seamless team productivity. This will become increasingly important as businesses evolve in a post-pandemic landscape, with a need for reliable remote technology infrastructure.
Want to learn more? Check out our Remote Work Solutions.
