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041: An Inside look at Channel Event Management... 041: An Inside look at Channel Event Management...

In this episode, David and John reveal the details on Star2Star's upcoming event at Channel Partners in Las Vegas. They also interview Art ...

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0 Podcast-Podcast jplist-topic-Channel-Event-Management jplist-topic-Channel-Management jplist-topic-Channel-Sales jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 283067 283067 In this episode, David and John reveal the details on Star2Star's upcoming event at Channel Partners in Las Vegas. They also interview Art Wittmann, SVP of Content for Informa's US Technology brands. Art shares his journey of working as Channel Partners SVP and Manager during the transition to Informa's Knowledge and Networking Group, along with his experience in rebuilding Channel Partners into a thriving brand with a bright future. He discusses trends on Channel Partner's growth over the years, announces upcoming events including news on their first show in London, and reveals the keynote speaker for the next Channel Partners event in Las Vegas. Tune in and learn about which technology topics will keep you one step ahead, the importance of UX, and what dinosaur is John's favorite.LISTEN

041: An Inside look at Channel Event Management with Art Wittmann

Podcast

In this episode, David and John reveal the details on Star2Star's upcoming event at Channel Partners in Las Vegas. They also interview Art Wittmann, ...

040: The Advantages of the Cloud with Zeus... 040: The Advantages of the Cloud with Zeus...

In this episode, The Cloud welcomes back Graham Potter to the podcast! Graham has returned from his travels to Kilimanjaro (and some fun ...

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1 Podcast-Podcast jplist-topic-cloud jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 283066 283066

040: The Advantages of the Cloud with Zeus Kerravala

Podcast

In this episode, The Cloud welcomes back Graham Potter to the podcast! Graham has returned from his travels to Kilimanjaro (and some fun facts to ...

039: Selling Results with Bill Stinnett 039: Selling Results with Bill Stinnett

In this episode, David and John interview Bill Stinnett, President and Founder of Sales Excellence, his corporate training and consulting ...

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2 Podcast-Podcast jplist-topic-cloud jplist-topic-Sales jplist-topic-Sales-Best-Practices jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 283065 283065 In this episode, David and John interview Bill Stinnett, President and Founder of Sales Excellence, his corporate training and consulting organization. Bill has been in sales for almost 30 years; the last 17 of them have been dedicated to helping companies around the world improve their sales tactics and achieve their goals. Bill describes how he started his business and a few tips and tricks he shares with his clients, including sage advice from his father to "think like a fish". David and John also discuss Star2Star's relationship with Sales Excellence and how they are investing in their sales team and Partners using Bill's training tools. Tune in to hear more about how companies are embracing training, Bill's best practices for connecting with customers, John's Burger and Toothpick analogy, and more.LISTEN

039: Selling Results with Bill Stinnett

Podcast

In this episode, David and John interview Bill Stinnett, President and Founder of Sales Excellence, his corporate training and consulting ...

038: Sending Thnks with Brendan Kamm 038: Sending Thnks with Brendan Kamm

In our first episode of 2019, we reveal our new Heads In The Cloud logo as John Roth joins the team as a permanent host along with David ...

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3 Podcast-Podcast jplist-topic-cloud jplist-topic-cloud-communications jplist-topic-Corporate-Gift jplist-topic-Corporate-Gifting jplist-topic-Thank-You jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 283064 283064

038: Sending Thnks with Brendan Kamm

Podcast

In our first episode of 2019, we reveal our new Heads In The Cloud logo as John Roth joins the team as a permanent host along with David and Graham! ...

037: The Insider Guide To Channel Management with... 037: The Insider Guide To Channel Management with...

In this episode, David is joined once again by John Roth to interview Chief Strategy Officer, Laz Gonzalez, from Zift Solutions. Zift ...

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4 Podcast-Podcast jplist-topic-Channel-Management jplist-topic-Channel-Sales jplist-topic-cloud jplist-topic-Marketing-Automation jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 283063 283063

037: The Insider Guide To Channel Management with Laz Gonzalez

Podcast

In this episode, David is joined once again by John Roth to interview Chief Strategy Officer, Laz Gonzalez, from Zift Solutions. Zift Solutions is a ...

036: Season's Greetings & Happy New Year with... 036: Season's Greetings & Happy New Year with...

In this episode, David and John interview Michelle Accardi, President and Chief Revenue Officer at Star2Star Communications. Michelle ...

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5 Podcast-Podcast jplist-topic-2019 jplist-topic-cloud jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 283062 283062 In this episode, David and John interview Michelle Accardi, President and Chief Revenue Officer at Star2Star Communications. Michelle covers a little bit of everything, from the holidays and plans for 2019 to her dynamic career, travel, pets, and food. From living and working in NYC as an aspiring actress to starting a job in sales and working her way up to management roles in various tech companies, you'll learn a little bit more about our President and how her path led to Star2Star. You'll also learn more about Michelle's passion for helping Partners succeed, her thoughts on true engagement, and why 2019 is going to be a record year for Star2Star. Tune in to hear about the new Sales Excellence Program, coming soon, reflections on 2018, Michelle's favorite sandwich, and how she ended up with four dogs!LISTEN

036: Season's Greetings & Happy New Year with Michelle Accardi

Podcast

In this episode, David and John interview Michelle Accardi, President and Chief Revenue Officer at Star2Star Communications. Michelle covers a little ...

034: The Demands of Building a Communications... 034: The Demands of Building a Communications...

In this episode, David is joined once again by John Roth as co-host to interview Kevin Cox, President of GulfTech IT. Kevin's relationship ...

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6 Podcast-Podcast jplist-topic-Business jplist-topic-Entrepreneurship jplist-topic-Running-A-Business jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 282673 282673

034: The Demands of Building a Communications Company with Kevin Cox

Podcast

In this episode, David is joined once again by John Roth as co-host to interview Kevin Cox, President of GulfTech IT. Kevin's relationship with ...

033: Finding Your Path In The Communications... 033: Finding Your Path In The Communications...

In this episode, David and guest co-host John Roth chat with Dave Gilbert, lifelong entrepreneur and currently a communications Sage with ...

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7 Podcast-Podcast jplist-topic-Communications jplist-topic-Entrepreneur jplist-topic-Startup jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Voice-Over-Ip jplist-topic-Voip 0 282672 282672 In this episode, David and guest co-host John Roth chat with Dave Gilbert, lifelong entrepreneur and currently a communications Sage with Refire Advisors. Dave began his career journey as Founder and CEO of SimpleSignal, an innovative UCaaS startup that played a pivotal role in making Voice over IP an industry standard in communications. He describes his experience with SimpleSignal and how growing the company helped shape the rest of his career. After several years of incredible growth and development, Dave realized that the time had come to sell his startup; through this experience, he realized his passion for coaching executives and their teams on how to achieve success in their respective fields. Tune in to hear more about Dave's adventures in the communications space, his thoughts on why a work culture of embracing weirdness is an advantage, his extensive hat collection, and more!LISTEN

033: Finding Your Path In The Communications Space with Dave Gilbert

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In this episode, David and guest co-host John Roth chat with Dave Gilbert, lifelong entrepreneur and currently a communications Sage with Refire ...

032: The Communication Protagonist's Journey with... 032: The Communication Protagonist's Journey with...

In this episode, David and Graham chat with Dave Michels, independent industry analyst and consultant focusing on IP PBX UC strategies and ...

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8 Podcast-Podcast jplist-topic-Communications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 261958 261958 In this episode, David and Graham chat with Dave Michels, independent industry analyst and consultant focusing on IP PBX UC strategies and solutions as well as an avid blogger on telecom and related topics on his site: www.TalkingPointz.com. Dave identifies himself as a "Communication Protagonist" and describes how he has always had an interest in the communications world, from the early days of PBX to the transitions to UCaaS and beyond. He takes David and Graham on his journey throughout his career and discusses how his blog has been a place for him to share direct opinions about the world of communications. Some of his talking points include remote work, today's collaboration experience, and security and privacy with AI devices in the home. Tune in to hear about Dave's take on these topics as well as his advice for how to transition to working from home!LISTEN

032: The Communication Protagonist's Journey with Dave Michels

Podcast

In this episode, David and Graham chat with Dave Michels, independent industry analyst and consultant focusing on IP PBX UC strategies and solutions ...

031: SD-WAN & UCaaS: Match Made in the Cloud with... 031: SD-WAN & UCaaS: Match Made in the Cloud with...

In this episode, David and Graham are joined by Jeff Burchett, Vice President of Sales and Co-Founder at Bigleaf Networks. Jeff has spent ...

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9 Podcast-Podcast jplist-topic-SD-WAN jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 261957 261957 In this episode, David and Graham are joined by Jeff Burchett, Vice President of Sales and Co-Founder at Bigleaf Networks. Jeff has spent his entire career in the Telecom industry, and started Bigleaf with Founder and CEO Joel Mulkey in 2012. Bigleaf offers cloud-first SD-WAN technology services that help customers to optimize their network usage. Jeff, David, and Graham deep-dive into the business of Software-Defined Wide Area Networking (SD-WAN), Bigleaf's origin story, and the start of Star2Star and Bigleaf's relationship. Jeff discusses how the technology really works, the best way to sell SD-WAN, and why UCaaS and SD-WAN are truly a match made in the cloud. Tune in to this episode to also hear about Jeff's first adventure on SilverStar--Star2Star's private jet--, Graham's instagram doppelganger, Jeff's pets, and more!LISTEN

031: SD-WAN & UCaaS: Match Made in the Cloud with Jeff Burchett

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In this episode, David and Graham are joined by Jeff Burchett, Vice President of Sales and Co-Founder at Bigleaf Networks. Jeff has spent his entire ...

030: The Secrets to VoIP Success with Kevin... 030: The Secrets to VoIP Success with Kevin...

In this episode David and Graham interview Partners, Kevin Emahiser and Jeff Donatini from Propel-U-4-Ward. As Star2Star's #1 Partners in ...

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10 Podcast-Podcast jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Voip 0 261956 261956

030: The Secrets to VoIP Success with Kevin Emahiser & Jeff Donatini of Propel-U-4-Ward

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In this episode David and Graham interview Partners, Kevin Emahiser and Jeff Donatini from Propel-U-4-Ward. As Star2Star's #1 Partners in lead ...

029: The Challenges Of Running A Cloud Business... 029: The Challenges Of Running A Cloud Business...

In this episode, David and Graham are joined by special guest and Heads In The Cloud fan, Michael Cromwell, Founder and CEO of EagleTEQ ...

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11 Podcast-Podcast jplist-topic-cloud jplist-topic-Cloud-Business jplist-topic-cloud-communications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 261954 261954 In this episode, David and Graham are joined by special guest and Heads In The Cloud fan, Michael Cromwell, Founder and CEO of EagleTEQ Solutions, a technology business advisory firm. With over 27 years of experience in the field, Michael spent most of his career leading sales and marketing teams, and now channels that experience into advising growing companies on how they can increase their sales, create standout marketing campaigns, and maximize their growth potential. Michael shares his knowledge on all things cloud and tech, hitting on the challenges of running a cloud business, digital transformation, and why CIOs have become one of the most important executive leaders in the last five years. Tune in to hear his expert insight on why businesses must create their cloud strategy now and all of the new technology you need to thrive. This episode also features a few fun animal cameos, from screaming goats to Michael's Instagram pets.LISTEN

029: The Challenges Of Running A Cloud Business with Michael Cromwell

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In this episode, David and Graham are joined by special guest and Heads In The Cloud fan, Michael Cromwell, Founder and CEO of EagleTEQ Solutions, a ...

028: Embracing New Technology In Healthcare with... 028: Embracing New Technology In Healthcare with...

David Portnowitz and Graham Potter are joined by Harvard and Oxford grad, Jonathan Edwards, live from the suburbs of London. Jonathan, a ...

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12 Podcast-Podcast jplist-topic-Healthcare jplist-topic-Healthcare-Technology jplist-topic-New-Technology jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 261953 261953 David Portnowitz and Graham Potter are joined by Harvard and Oxford grad, Jonathan Edwards, live from the suburbs of London. Jonathan, a Healthcare IT expert, spent 14 years at Gartner as a Research VP on the healthcare team. He is a highly experienced advisor with expertise in building a global research practice serving technology vendors and users. Currently, he is the Senior Analyst at the Skills Connection and Managing Director of his independent consulting firm that provides advice to IT vendors and service providers. In this episode, we discuss the challenges in the evolving healthcare IT space and the business value in embracing new technology. Listen in to hear us discuss additional topics including: the downfall in the hype of new technologies, the origins of the fax machine, moving to the cloud, which languages Jonathan has studied, and more.LISTEN

028: Embracing New Technology In Healthcare with Jonathan Edwards

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David Portnowitz and Graham Potter are joined by Harvard and Oxford grad, Jonathan Edwards, live from the suburbs of London. Jonathan, a Healthcare ...

027: An Authentic Look Inside The Restaurant... 027: An Authentic Look Inside The Restaurant...

David Portnowitz and Graham Potter interview Graham’s next door neighbor, celebrity chef Christopher Covelli. Chris specializes in ...

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13 Podcast-Podcast jplist-topic-Restaurant jplist-topic-Restaurant-Business jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 261952 261952 David Portnowitz and Graham Potter interview Graham’s next door neighbor, celebrity chef Christopher Covelli. Chris specializes in Classic French, Italian, and Spanish cuisine and is currently the senior chef instructor at Toscana Saporita Cooking School in Lucca, Italy, where he has been teaching for 18 years. Join us as we discuss communication and sales within the restaurant business, get insider details about Chris’ new restaurant, Sage, that will be opening in downtown Sarasota in the next few months, and learn why Chris decided to become a chef. Chris also reveals his favorite food cities, shares his experience on the Food Network show Beat Bobby Flay, and explains the difficulty in cooking and being a TV host. Stay tuned for a fun discussion on the comeback of a certain wine and to find out which instruments Chris, Graham, and Graham’s family play.LISTEN

027: An Authentic Look Inside The Restaurant Business With Chef Christopher Covelli

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David Portnowitz and Graham Potter interview Graham’s next door neighbor, celebrity chef Christopher Covelli. Chris specializes in Classic French, ...

026: An Expert's Guide To Successful Sales With... 026: An Expert's Guide To Successful Sales With...

David Portnowitz and Graham Potter are joined, in-studio, by Colin Johnston, industry expert and Executive Vice President of Strategic ...

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14 Podcast-Podcast jplist-topic-Successful-Sales jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 261736 261736

026: An Expert's Guide To Successful Sales With Colin Johnston

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David Portnowitz and Graham Potter are joined, in-studio, by Colin Johnston, industry expert and Executive Vice President of Strategic Channels at ...

025: The Future Of The Telecom Industry With... 025: The Future Of The Telecom Industry With...

In this episode, David Portnowitz & Graham Potter are joined by Agustin Argelich, live from Barcelona. Agustin is the Founder, President, ...

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15 Podcast-Podcast jplist-topic-Telecom jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 261735 261735 In this episode, David Portnowitz & Graham Potter are joined by Agustin Argelich, live from Barcelona. Agustin is the Founder, President, and Principal Consultant at Argelich Network, an independent telecom consultant company that helps enterprises and government agencies use IT tools and networks to improve their business, create welfare, and improve societies. Agustin is also a Board Member and Chairman of The Society of Communications Technology Consultants International, Inc. and an associate professor at Universitat de Lleida. Agustin discusses the differences between business operations in the U.S. and Europe in digital transformation and cloud adoption. Agustin notes the importance of project management and leadership in business, topics which his book: "Analyze, Act, Advance", written from his 30 years of experience working and leading projects in the industry, tackles. Join us in this podcast to hear Agustin's opinion on the future of the telecom industry, travel, wine, and what it's like to live in Barcelona. Make sure to listen in to hear about Agustin's children, hear David speak a little Spanish, and to figure out how exactly David and Graham plan to get an autograph from Agustin on a digital copy of his book.LISTEN

025: The Future Of The Telecom Industry With Agustin Argelich

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In this episode, David Portnowitz & Graham Potter are joined by Agustin Argelich, live from Barcelona. Agustin is the Founder, President, and ...

024: Workplace Productivity, IT, & Travel with... 024: Workplace Productivity, IT, & Travel with...

In this episode David and Graham interview Chuck Lear, Founder and Managing Partner of Lear360. They discuss workplace productivity ...

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16 Podcast-Podcast jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Workplace-Productivity 0 261734 261734 In this episode David and Graham interview Chuck Lear, Founder and Managing Partner of Lear360. They discuss workplace productivity collaboration, the current rundown on IT Enterprises, and their experiences with international travel. With 30 years of experience in the IT Strategy and Organizational Change field, Chuck shares valuable insights on company consolidations in the marketplace, Google's expansion into their version of Slack, and other up-and-coming technology applications. Stay tuned to hear about Chuck's pets, labradors Coco and Bella, his interesting background in the film industry, and which Italian cars Graham is considering to rent for his upcoming trip. Also, as a fun bonus, make sure to listen in for exclusive audio of David's attempts at different accents!LISTEN

024: Workplace Productivity, IT, & Travel with Chuck Lear

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In this episode David and Graham interview Chuck Lear, Founder and Managing Partner of Lear360. They discuss workplace productivity collaboration, ...

023: Our Interview With Dr. Disruptive a.k.a.... 023: Our Interview With Dr. Disruptive a.k.a....

In this episode, we talk tech with one of the leading experts in Advanced, Disruptive, and Emerging technologies and a veteran of 30 years ...

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17 Podcast-Podcast jplist-topic-cloud jplist-topic-Disruptive-Tech jplist-topic-Disruptive-Technology jplist-topic-Podcast jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 258619 258619 In this episode, we talk tech with one of the leading experts in Advanced, Disruptive, and Emerging technologies and a veteran of 30 years in the tech industry. Jonathan Yarmis, also known as "Dr. Disruptive", is one of the earliest adopters of PC, internet, social networking, and a myriad of other groundbreaking innovations. LISTEN NOW

023: Our Interview With Dr. Disruptive a.k.a. Jonathan Yarmis

Podcast

In this episode, we talk tech with one of the leading experts in Advanced, Disruptive, and Emerging technologies and a veteran of 30 years in the ...

022: From Mainframes to the Marketplace: An... 022: From Mainframes to the Marketplace: An...

In this episode, David and Graham welcome expert analyst and possible X-Men, Joel Wecksell from The Skills Connection.LISTEN NOW

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18 Podcast-Podcast jplist-topic-Analyst jplist-topic-Forrester jplist-topic-Gartner jplist-topic-Podcast jplist-topic-Uc-Analyst 0 258612 258612 In this episode, David and Graham welcome expert analyst and possible X-Men, Joel Wecksell from The Skills Connection.LISTEN NOW

022: From Mainframes to the Marketplace: An Analyst's Memoir with Joel Wecksell

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In this episode, David and Graham welcome expert analyst and possible X-Men, Joel Wecksell from The Skills Connection.LISTEN NOW

021: Wining, Dining, & All Things Consulting with... 021: Wining, Dining, & All Things Consulting with...

In this episode, sponsored by VTech, DJ Potter brings in the beat and David gets to the meat of their interview with J.R. Simmons, ...

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19 Podcast-Podcast jplist-topic-Consulting jplist-topic-Uc jplist-topic-Uc-Consulting jplist-topic-Ucaas jplist-topic-Unified-Communications 0 258609 258609

021: Wining, Dining, & All Things Consulting with J.R. Simmons

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In this episode, sponsored by VTech, DJ Potter brings in the beat and David gets to the meat of their interview with J.R. Simmons, President and ...

020: Catching Up On The UC Headlines with Tracy... 020: Catching Up On The UC Headlines with Tracy...

In this episode, sponsored by VTech, David and Graham talk with Tracy Venters, Chief Strategist for Town Crier Consulting. LISTEN NOW

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20 Podcast-Podcast jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 258606 258606

020: Catching Up On The UC Headlines with Tracy Venters

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In this episode, sponsored by VTech, David and Graham talk with Tracy Venters, Chief Strategist for Town Crier Consulting. LISTEN NOW

019: Exploring The Deskphones Of The Future With... 019: Exploring The Deskphones Of The Future With...

In this episode, David and Graham interview C.H. Tong, President of VTech Telecommunications.LISTEN NOW

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21 Podcast-Podcast jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 258605 258605 In this episode, David and Graham interview C.H. Tong, President of VTech Telecommunications.LISTEN NOW

019: Exploring The Deskphones Of The Future With VTech’s C.H. Tong

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In this episode, David and Graham interview C.H. Tong, President of VTech Telecommunications.LISTEN NOW

018: Talking Security With Harold A. Logan From... 018: Talking Security With Harold A. Logan From...

In this episode, David and Graham invite Hal Logan, Star2Star's very own Director of Professional Services. They discuss Hal's career and ...

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22 Podcast-Podcast jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 258604 258604 In this episode, David and Graham invite Hal Logan, Star2Star's very own Director of Professional Services. They discuss Hal's career and experience in the world of professional services and security where he directs the engineering team responsible for custom development projects.LISTEN NOW

018: Talking Security With Harold A. Logan From Star2Star

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In this episode, David and Graham invite Hal Logan, Star2Star's very own Director of Professional Services. They discuss Hal's career and experience ...

017: Looking Out For The Latest UC Trends with... 017: Looking Out For The Latest UC Trends with...

In this episode, David is joined by special guest host, Frederick Philip von Weiss, Executive Producer of Heads In The Cloud and Creative ...

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23 Podcast-Podcast jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 258603 258603 In this episode, David is joined by special guest host, Frederick Philip von Weiss, Executive Producer of Heads In The Cloud and Creative Director at Star2Star. David and Frederick interview David Mario Smith, Founder and Principal Analyst at InFlow Analysis. LISTEN NOW

017: Looking Out For The Latest UC Trends with David Mario Smith

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In this episode, David is joined by special guest host, Frederick Philip von Weiss, Executive Producer of Heads In The Cloud and Creative Director at ...

016: Welcome To Our (Master Agent) World with... 016: Welcome To Our (Master Agent) World with...

In this episode, David and Graham talk shop with Chris O'Brien, Head of Sales, and Phil Keenan, President at MicroCorp.LISTEN NOW

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24 Podcast-Podcast jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 258602 258602 In this episode, David and Graham talk shop with Chris O'Brien, Head of Sales, and Phil Keenan, President at MicroCorp.LISTEN NOW

016: Welcome To Our (Master Agent) World with Chris O'Brien, & Phil Keenan

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In this episode, David and Graham talk shop with Chris O'Brien, Head of Sales, and Phil Keenan, President at MicroCorp.LISTEN NOW

015: In A Podcast Far, Far Away... with Paul... 015: In A Podcast Far, Far Away... with Paul...

In this episode, we travel to a galaxy far, far away to interview Paul Hoffman, President of SouthTech IT, a long-term Star2Star ...

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25 Podcast-Podcast jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 258601 258601 In this episode, we travel to a galaxy far, far away to interview Paul Hoffman, President of SouthTech IT, a long-term Star2Star partner.LISTEN NOW

015: In A Podcast Far, Far Away... with Paul Hoffman

Podcast

In this episode, we travel to a galaxy far, far away to interview Paul Hoffman, President of SouthTech IT, a long-term Star2Star partner.LISTEN NOW

Breaking News! Alan Foy On The Star2Star &... Breaking News! Alan Foy On The Star2Star &...

Get to know Star2Star's new CEO, Alan Foy, as David and Graham host him on this breaking news episode of Heads In The Cloud. Learn more ...

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26 Podcast-Podcast jplist-topic-Blueface jplist-topic-Merge jplist-topic-Merger jplist-topic-Star2star jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 258582 258582 Get to know Star2Star's new CEO, Alan Foy, as David and Graham host him on this breaking news episode of Heads In The Cloud. Learn more about the recent Star2Star/Blueface merger, how it came about, and where the Group Company is headed.Listen To Episode 14

Breaking News! Alan Foy On The Star2Star & Blueface Merge

Podcast

Get to know Star2Star's new CEO, Alan Foy, as David and Graham host him on this breaking news episode of Heads In The Cloud. Learn more about the ...

Why Blockchain Is 'Off The Chain' In 2018 Why Blockchain Is 'Off The Chain' In 2018

For the first podcast of 2018, David and Graham speak with Joseph Williams, an analyst and consultant in the UC industry. Joseph shares his ...

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27 Podcast-Podcast jplist-topic-Blockchain jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 258581 258581 For the first podcast of 2018, David and Graham speak with Joseph Williams, an analyst and consultant in the UC industry. Joseph shares his take on the top trends from 2017 and what to look forward to in the year ahead.Listen To Episode 13

Why Blockchain Is 'Off The Chain' In 2018

Podcast

For the first podcast of 2018, David and Graham speak with Joseph Williams, an analyst and consultant in the UC industry. Joseph shares his take on ...

Extra, Extra, Read All About It! UCaaS & CPaaS... Extra, Extra, Read All About It! UCaaS & CPaaS...

In this episode, David and Graham interview Doug Green, Publisher at Telecom Reseller, a leading news service that covers the latest ...

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28 Podcast-Podcast jplist-topic-Telecom jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Uc-Industry jplist-topic-Ucaas jplist-topic-Ucaas-Industry jplist-topic-Unified-Communications jplist-topic-Unified-Communications-Industry 0 258580 258580 In this episode, David and Graham interview Doug Green, Publisher at Telecom Reseller, a leading news service that covers the latest updates and trends in the telecommunications industry. Doug shares insights about the most-read stories, market changes, and how hardware companies are adapting to increasing rates of cloud adoption.Listen To Episode 12

Extra, Extra, Read All About It! UCaaS & CPaaS Are On The Front Page Of The Internet

Podcast

In this episode, David and Graham interview Doug Green, Publisher at Telecom Reseller, a leading news service that covers the latest updates and ...

Heads In The Game Heads In The Game

In this episode, David and Graham speak with Steve Shenbaum, Founder and President of Game On Nation, an interpersonal communications and ...

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29 Podcast-Podcast jplist-topic-Collaboration jplist-topic-Leadership jplist-topic-Leadership-Training jplist-topic-Team-Collaboration jplist-topic-Uc jplist-topic-Unified-Communications 0 258579 258579 In this episode, David and Graham speak with Steve Shenbaum, Founder and President of Game On Nation, an interpersonal communications and leadership training firm. Steve shares some of his tips and training exercises for helping connect more authentically in a digital collaboration age.Listen To Episode 11

Heads In The Game

Podcast

In this episode, David and Graham speak with Steve Shenbaum, Founder and President of Game On Nation, an interpersonal communications and leadership ...

We're Not Here For A Long Time, But A Real-Time We're Not Here For A Long Time, But A Real-Time

In this episode, David and Graham interview the podcast's first international guest, Tsahi Levent-Levi. Levent-Levi calls in from Israel to ...

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30 Podcast-Podcast jplist-topic-Real-Time-Communications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Web-Real-time-Communications jplist-topic-Webrtc 0 258559 258559 In this episode, David and Graham interview the podcast's first international guest, Tsahi Levent-Levi. Levent-Levi calls in from Israel to discuss his passion: Web Real-Time Communications (WebRTC).Listen To Episode 10

We're Not Here For A Long Time, But A Real-Time

Podcast

In this episode, David and Graham interview the podcast's first international guest, Tsahi Levent-Levi. Levent-Levi calls in from Israel to discuss ...

The Wheel, The Telephone & 5G: The World's... The Wheel, The Telephone & 5G: The World's...

In this episode, our hosts discuss the latest advancement in wireless technology, 5G, with Gregory H. Collins, Founder & Principal Analyst ...

Podcast
Podcast
31 Podcast-Podcast jplist-topic-5G jplist-topic-5G-Wireless jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Wi-fi jplist-topic-Wireless-Networks jplist-topic-Wireless-Technology 0 258558 258558 In this episode, our hosts discuss the latest advancement in wireless technology, 5G, with Gregory H. Collins, Founder & Principal Analyst at Exact Ventures. Their discussion touches on the advantages of 5G, how it will roll out, and what that means for current networks and the future of wireless technologies. Listen to find out what this means for airplane wi-fi!Listen to Episode 9

The Wheel, The Telephone & 5G: The World's Greatest Inventions

Podcast

In this episode, our hosts discuss the latest advancement in wireless technology, 5G, with Gregory H. Collins, Founder & Principal Analyst at Exact ...

This One's All About Marsha, Marsha, Marsha--And... This One's All About Marsha, Marsha, Marsha--And...

In this episode, our hosts interview one of Star2Star's very first customers, Marsha Friedman from Event Management Services (EMSI), the ...

Podcast
Podcast
32 Podcast-Podcast jplist-topic-Media jplist-topic-Media-Management jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 258557 258557 In this episode, our hosts interview one of Star2Star's very first customers, Marsha Friedman from Event Management Services (EMSI), the guaranteed media firm. Marsha describes her experience with Star2Star since day one and why she has remained with Star2Star for the last 10 years. Our hosts also get the inside scoop on getting media attention, what it means to "celebritize" yourself, and the professional profile of EMSI's furry Chief Security Officer.Listen to Episode 8

This One's All About Marsha, Marsha, Marsha--And Media Management

Podcast

In this episode, our hosts interview one of Star2Star's very first customers, Marsha Friedman from Event Management Services (EMSI), the guaranteed ...

Chaos Is A Ladder Chaos Is A Ladder

In this episode, our hosts talk shop with one of Star2Star's very first in-studio (and company) guest. As our first ever in-studio guest, ...

Podcast
Podcast
33 Podcast-Podcast jplist-topic-Channel-Partner jplist-topic-Channel-Partner-Program jplist-topic-Channel-Partner-Sales-Model jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 258556 258556 In this episode, our hosts talk shop with one of Star2Star's very first in-studio (and company) guest. As our first ever in-studio guest, John Roth, VP of Established Channel Sales at Star2Star, discusses the ins and outs of Star2Star's partner-focused vision. Industry developments and the exciting dynamics of a 100% Channel Partner sales model await in this installment!Listen to Episode 7

Chaos Is A Ladder

Podcast

In this episode, our hosts talk shop with one of Star2Star's very first in-studio (and company) guest. As our first ever in-studio guest, John Roth, ...

Keep True To The Dreams Of Your Youth (Pumpkin) Keep True To The Dreams Of Your Youth (Pumpkin)

In this episode, our hosts chat with Evan Kirstel, renowned social media influencer and 5th most influential B2B marketer in the US. Evan ...

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34 Podcast-Podcast 0 258555 258555

Keep True To The Dreams Of Your Youth (Pumpkin)

Podcast

In this episode, our hosts chat with Evan Kirstel, renowned social media influencer and 5th most influential B2B marketer in the US. Evan shares his ...

Collaboration Innovation, What's Your Implication? Collaboration Innovation, What's Your Implication?

In this episode, our hosts chat with Shawn Puddester, VP of Global Service Providers at Polycom. Shawn shares his experience with Polycom ...

Podcast
Podcast
35 Podcast-Podcast jplist-topic-Business-Collaboration jplist-topic-Business-Innovation jplist-topic-Collaboration jplist-topic-Innovation jplist-topic-Polycom jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 258554 258554 In this episode, our hosts chat with Shawn Puddester, VP of Global Service Providers at Polycom. Shawn shares his experience with Polycom and how they have handled industry developments in terms of innovation and staying competitive in an increasingly commoditized marketplace. Among the discussion points: Shawn's marketplace analysis of the communications space, tips for staying ahead of the competition curve, and Area 51...Listen to Episode 5

Collaboration Innovation, What's Your Implication?

Podcast

In this episode, our hosts chat with Shawn Puddester, VP of Global Service Providers at Polycom. Shawn shares his experience with Polycom and how ...

Digital Transformers, More Than Meets The Eye Digital Transformers, More Than Meets The Eye

In this episode, our hosts chat with leading UC analyst and strategic consultant, Sheila McGee-Smith. Sheila provides expert insight into ...

Podcast
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36 Podcast-Podcast jplist-topic-contact-center jplist-topic-Contact-Centers jplist-topic-Customer-Experience jplist-topic-Customer-Journey jplist-topic-Digital-Disruption jplist-topic-Digital-Era jplist-topic-Digital-Transformation jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 258553 258553 In this episode, our hosts chat with leading UC analyst and strategic consultant, Sheila McGee-Smith. Sheila provides expert insight into how contact centers address digital transformation, including the importance of tracking the customer journey and how a younger demographic has changed that path with new technology. This episode also features uses of artificial intelligence to better serve consumers and a sneak peek into Star2Star’s new contact center experience.Listen to Episode 4

Digital Transformers, More Than Meets The Eye

Podcast

In this episode, our hosts chat with leading UC analyst and strategic consultant, Sheila McGee-Smith. Sheila provides expert insight into how contact ...

We Like To Merge It, Merge It We Like To Merge It, Merge It

In this episode, our hosts chat with VP of Digital Transformation at Frost & Sullivan, Elka Popova. They discuss changes in the UCaaS space ...

Podcast
Podcast
37 Podcast-Podcast jplist-topic-Embedded-Communications jplist-topic-Frost---Sullivan jplist-topic-Frost-And-Sullivan jplist-topic-Merger jplist-topic-Mergers jplist-topic-Mergers---Acquisitions jplist-topic-Mergers-And-Acquisitions jplist-topic-Mitel jplist-topic-Shoretel jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 258552 258552 In this episode, our hosts chat with VP of Digital Transformation at Frost & Sullivan, Elka Popova. They discuss changes in the UCaaS space including the Mitel/ShoreTel merger and the possibility of future M&As. Elka shares her insights regarding churn in the partner community, embedded communications, and the factors driving other industry changes.Listen to Episode 3

We Like To Merge It, Merge It

Podcast

In this episode, our hosts chat with VP of Digital Transformation at Frost & Sullivan, Elka Popova. They discuss changes in the UCaaS space including ...

Mobile Killed The Desktop Star (Maybe)? Mobile Killed The Desktop Star (Maybe)?

In this episode, our hosts chat with VTech’s Director of Sales Service Providers North America, Matt Hickey. They debate whether the ...

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38 Podcast-Podcast jplist-topic-Desktop-Phones jplist-topic-Mobile jplist-topic-Mobile-Phones jplist-topic-Smartphone jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-VTech 0 258551 258551

Mobile Killed The Desktop Star (Maybe)?

Podcast

In this episode, our hosts chat with VTech’s Director of Sales Service Providers North America, Matt Hickey. They debate whether the deskphone is ...

If You Build It, Will They Come? If You Build It, Will They Come?

In the inaugural episode of Heads In The Cloud, hosts David Portnowitz and Graham Potter chat with President and Principal Analyst at ...

Podcast
Podcast
39 Podcast-Podcast jplist-topic-Customer-Engagement jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-User-Adoption jplist-topic-User-Adoption-Strategies 0 258550 258550 In the inaugural episode of Heads In The Cloud, hosts David Portnowitz and Graham Potter chat with President and Principal Analyst at COMMfusion LLC, Blair Pleasant. The topic: user adoption in the rapidly expanding UC space. Blair shares her six-step strategy for engaging customers before a new service rolls out, and how to achieve the best ROI. Join our hosts to hear more business tips and trends for UC: www.headsinthecloudpod.com

If You Build It, Will They Come?

Podcast

In the inaugural episode of Heads In The Cloud, hosts David Portnowitz and Graham Potter chat with President and Principal Analyst at COMMfusion LLC, ...

Heads in the Clouds Podcast Heads in the Clouds Podcast

Click the link below to Join two telecom industry leaders as they discuss tips and tricks in the Unified Communications world. Plus, meet ...

Podcast
Podcast
40 Podcast-Podcast jplist-topic-cloud jplist-topic-Heads-In-The-Cloud jplist-topic-Podcast jplist-topic-Star2star 0 258541 258541

Heads in the Clouds Podcast

Podcast

Click the link below to Join two telecom industry leaders as they discuss tips and tricks in the Unified Communications world. Plus, meet their ...

Scalable Cloud Communications For The Public... Scalable Cloud Communications For The Public...

Non-Stop, Fail-Safe Communications For The Public Sector

Complete Unified Communications Solutions, Bundled To Fit a Variety of Government Organizations Governmental agencies and departments need ...

White Paper
White Paper
41 White-Paper-White-Paper jplist-topic-Government jplist-topic-Government-Agency jplist-topic-Public-Sector jplist-topic-Scalable-Cloud-Communications jplist-topic-Star2star jplist-topic-Uc jplist-topic-Unified-Communications 0 258536 258536 Complete Unified Communications Solutions, Bundled To Fit a Variety of Government Organizations Governmental agencies and departments need to be there to serve the citizens under their jurisdiction. That means they need a communications system that be relied on 24/7, even if a disaster strikes.Scalable Cloud Communications Solutions from Star2Star are ultra-reliable and include extensive disaster recovery protections should the worst happen. Read more to discover how Star2Star can keep an agency's lines of communication open when they are most needed with features such as bursting lines, automatic call routing, and more.What You'll LearnHow PSTN Service Fails in the Event of DisasterWhy Government Needs Disaster RecoveryHow Cloud Communications Can Help GovernmentHow Star2Star Works for Government

Scalable Cloud Communications For The Public Sector

White Paper

Complete Unified Communications Solutions, Bundled To Fit a Variety of Government Organizations Governmental agencies and departments need to be ...

How A Car Dealership Revolutionized Its... How A Car Dealership Revolutionized Its...

Case Study: Flow Automotive

Scalable Cloud Communications Solutions from Star2Star Meet The Communications Challenges Faced By Car Dealerships The art of selling is ...

Case Study
Case Study
42 Case-Study-Case-Study jplist-topic-Automotive jplist-topic-Car jplist-topic-Car-Dealership jplist-topic-Case-Study jplist-topic-Retail jplist-topic-Star2star jplist-topic-Uc jplist-topic-Unified-Communications 0 258535 258535 Scalable Cloud Communications Solutions from Star2Star Meet The Communications Challenges Faced By Car Dealerships The art of selling is essentially the art of communicating effectively, so it is makes sense that car dealerships are especially dependent on their communications system. Unfortunately, dealerships with multiple locations often find that their communications costs go up dramatically as they expand.When Flow Automotive was faced with skyrocketing communications costs, they turned to Star2Star. Read more to discover how Star2Star saved Flow Automotive money and added advanced UC features that improved the dealership's operations.What You'll LearnHow Flow Automotive's Size And Multiple Locations Was Forcing The Dealership To Spend Large Amounts On CommunicationHow Star2Star Was Able To Dramatically Reduce Flow Automotive's CostsHow Star2Star Features And Services Has Improved Flow Automotive's Operations

How A Car Dealership Revolutionized Its Communications

Case Study

Scalable Cloud Communications Solutions from Star2Star Meet The Communications Challenges Faced By Car Dealerships The art of selling is essentially ...

056: Selling Virtual Desktop with Rick Tamberrino 056: Selling Virtual Desktop with Rick Tamberrino

In this episode, David and John speak with long-standing Star2Star partner, Rick Tamberrino of Logic Found. In addition to learning a ...

Podcast
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43 Podcast-Podcast jplist-topic-Citrix jplist-topic-Daas jplist-topic-Desktop-As-A-Service jplist-topic-Desktop-as-a-service jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Virtual-Desktop jplist-topic-Virtual-Workspace 0 371177 371177

056: Selling Virtual Desktop with Rick Tamberrino

Podcast

In this episode, David and John speak with long-standing Star2Star partner, Rick Tamberrino of Logic Found. In addition to learning a little about ...

058: Accelerating Network Performance with Matt... 058: Accelerating Network Performance with Matt...

In this episode, David and John speak with Matt Stevens, CEO of AppNeta. Discover how AppNeta helps some of the largest cloud providers ...

Podcast
Podcast
44 Podcast-Podcast jplist-topic-Accelerate jplist-topic-Network jplist-topic-Network-Performance jplist-topic-Performance jplist-topic-SD-WAN jplist-topic-Sdwan jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 371238 371238 In this episode, David and John speak with Matt Stevens, CEO of AppNeta. Discover how AppNeta helps some of the largest cloud providers perfect network performance in the areas of delivery, usage, and experience. Keep an ear open to learn how AppNeta's services differ from SDWAN, what classic mistakes companies make when setting up new wireless networks, and what technology Matt expects to see phasing out in the next few years.LISTEN NOW

058: Accelerating Network Performance with Matt Stevens

Podcast

In this episode, David and John speak with Matt Stevens, CEO of AppNeta. Discover how AppNeta helps some of the largest cloud providers perfect ...

060: Taking Your Tech Further with Gordon Smith 060: Taking Your Tech Further with Gordon Smith

In this episode, David hosts with Frederick Weiss, in a special appearance to speak with Gordon Smith, President and CEO of Sagent. ...

Podcast
Podcast
45 Podcast-Podcast jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 371300 371300 In this episode, David hosts with Frederick Weiss, in a special appearance to speak with Gordon Smith, President and CEO of Sagent. Discover how Sagent helps customers optimize their investments on hardware with a focus on transparency for the client's best interest. You'll learn how Sagent is able to remotely test every repair, save customers $3 on every $1 spent, and stop e-waste. Grab a coffee and enjoy the group's chat on the need for 5G speed, and a tongue twister challenge on fish sticks.LISTEN NOW

060: Taking Your Tech Further with Gordon Smith

Podcast

In this episode, David hosts with Frederick Weiss, in a special appearance to speak with Gordon Smith, President and CEO of Sagent. Discover how ...

6 Tips For A Smooth Collaboration Migration 6 Tips For A Smooth Collaboration Migration

Communication and collaboration platforms skyrocketed in use following the outbreak of Covid-19, among organizations across all ...

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Blog Article
46 Blog-Article-Blog-Article jplist-topic-cloud-communications jplist-topic-security jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Voip 0 507071 507071

6 Tips For A Smooth Collaboration Migration

Blog Article

Communication and collaboration platforms skyrocketed in use following the outbreak of Covid-19, among organizations across all verticals. Related: ...

What is WebRTC and What is it Good For? What is WebRTC and What is it Good For?

WebRTC is…everywhere. WebRTC (Web Real-Time Communication) is a technology that allows Web browsers to stream audio or video media, as ...

Blog Article
Blog Article
47 Blog-Article-Blog-Article jplist-topic-call-center jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Voip 0 507162 507162

What is WebRTC and What is it Good For?

Blog Article

WebRTC is…everywhere. WebRTC (Web Real-Time Communication) is a technology that allows Web browsers to stream audio or video media, as well as to ...

What Is WebRTC & What Are WebRTC Advantages? What Is WebRTC & What Are WebRTC Advantages?

WebRTC is…everywhere, but what is WebRTC? WebRTC (Web Real-Time Communication) is a technology that allows Web browsers to stream audio ...

Blog Article
Blog Article
48 Blog-Article-Blog-Article jplist-topic-Caas jplist-topic-call-center jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications jplist-topic-Voip 0 511723 511723

What Is WebRTC & What Are WebRTC Advantages?

Blog Article

WebRTC is…everywhere, but what is WebRTC? WebRTC (Web Real-Time Communication) is a technology that allows Web browsers to stream audio or video ...

4 Reasons Why Businesses Are Moving To Connected... 4 Reasons Why Businesses Are Moving To Connected...

Digital transformation is creating significant changes in how businesses operate, as well as how partners sell into new markets. ...

Blog Article
Blog Article
49 Blog-Article-Blog-Article jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-Cloud-Computing jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications jplist-topic-Voip 0 524172 524172

4 Reasons Why Businesses Are Moving To Connected Workspaces

Blog Article

Digital transformation is creating significant changes in how businesses operate, as well as how partners sell into new markets. Desktop-as-a-service ...

Let’s Talk Virtual Desktop Security Let’s Talk Virtual Desktop Security

You’ve heard the term DaaS or Desktop-as-a-Service before but didn’t really buy into it. But since the release of Microsoft’s ...

Blog Article
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50 Blog-Article-Blog-Article jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-security jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications 0 524740 524740

Let’s Talk Virtual Desktop Security

Blog Article

You’ve heard the term DaaS or Desktop-as-a-Service before but didn’t really buy into it. But since the release of Microsoft’s Virtualized ...

Prevent Data Breaches, Ransomware Attacks & More... Prevent Data Breaches, Ransomware Attacks & More...

You’ve heard the term DaaS or Desktop-as-a-Service before but didn’t really buy into it. But since the release of Microsoft’s ...

Blog Article
Blog Article
51 Blog-Article-Blog-Article jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications 0 530933 530933

Prevent Data Breaches, Ransomware Attacks & More With Virtual Desktops

Blog Article

You’ve heard the term DaaS or Desktop-as-a-Service before but didn’t really buy into it. But since the release of Microsoft’s Virtualized ...

Save Money, Cut Your IT Costs & Reduce Complexity... Save Money, Cut Your IT Costs & Reduce Complexity...

Businesses are turning to Desktop as a Service (DaaS) in order to adapt to today’s modern, flexible, and remote workforce. It is the most ...

Blog Article
Blog Article
52 Blog-Article-Blog-Article jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Voip 0 534011 534011 Businesses are turning to Desktop as a Service (DaaS) in order to adapt to today’s modern, flexible, and remote workforce. It is the most secure method for staff to access their tools and applications from any location to do their work, when compared to traditional PC deployments. DaaS delivers simplified IT that administrators are always looking for and cuts down on the CAPex of deploying PCs, since DaaS allows users to access their cloud-hosted desktops from any device. Related: Top 6 Reasons Your Business Needs Connected Workspace While the benefits of DaaS are enticing, some businesses shy away as soon as they realize the price tag, which ranges from $20-$140 a seat depending on the provider. To see the full picture, however, it’s important to understand the return on investment (ROI) of DaaS, which can be more cost effective than existing deployed solutions. See how DaaS allows businesses to scale up on their remote capability demands and future-proof their digital operations without inflating IT budgets. What Are You Spending On IT Today? When evaluating a solution to support a distributed workforce, businesses should focus not on specific costs, such as hardware or licensing, but the total cost of ownership (TCO). It's important to factor in the cost of designing, building, and most importantly maintaining the infrastructure. Related: CCaaS & Its Role In The Contact Center’s Future Start by establishing a baseline for existing infrastructure costs and the state of end-user devices. This can help in understanding potential implementation and management costs, compared with an existing set up. Businesses should be asking themselves questions like: What are the costs around human capital?What are the average lifespans of endpoints?Will ongoing needs be met with my current licensing purchases? With a basic understanding of existing IT costs, businesses can then investigate how DaaS can alleviate or eliminate overhead expenses, with careful consideration to ongoing hardware management and support costs. Related: Prevent Data Breaches, Ransomware Attacks & More With Virtual Desktops To fully appreciate the TCO of DaaS we also need to understand where the demand for it came from. Don’t Get Left Behind With Old Technology! Physical desktop computer infrastructures no longer make sense in today’s corporate world. It’s difficult to secure, maintenance heavy, and inflexible in supporting today’s constantly changing IT landscape. Related: 4 Reasons Why Businesses Are Moving To Connected Workspace Desktop computing has become a major cost issue for IT departments. Workstations are eventually replaced once they reach their lifespan, or even sooner when new software requires newer hardware. While it is essential for delivering “must-have” applications and services to end-users, IT managers are increasingly concerned about the tremendous amount of time, complexity, and cost inherent in managing and securing physical PCs. What You Need to Know About Virtual Desktop Infrastructure (VDI) With VDI, businesses install virtual machine software onto in-house servers to deploy virtual desktops to all their users. Each user’s PC effectively lives on these servers and is accessed from any workstation, on-demand, even from outside the corporate network. This not only eliminates the need for dedicated workstations, it also makes it easier to patch, configure, and monitor the system as a whole since it has become centralized. Related: Star2Star’s DaaS Keeps You & Your Customers Safe Businesses can also deploy “thin clients”, which are low-powered end-points since all the computing is delivered from the virtual desktop over an internet connection. Thin clients are an attractive alternative to physical PCs as they have a significantly smaller power footprint, a longer life cycle, and are easier to manage as a near stateless device. Depending on the scenario, this can cut the workstation cost in half, per user. Related: The Digital Workplace & Connected Workspace Technology We can already start to see the benefits of a VDI environment over traditional PC infrastructures when comparing their capabilities: An example of the financial benefits of VDI come from a Forrester study of a school district saving $3.3 Million over a span of 3 years by investing in thin clients for their labs vs traditional PC workstations. The end result was 40% IT efficiency gains and $52,000 in savings on software licensing costs by deploying VDI over traditional desktops. Cut Down On IT Costs IT labor is a large portion of the expense for standard desktops, and an area where virtual desktops deliver significant savings as the desktops are now a centralized and controlled resource. Areas of cost savings include: Helpdesks where support personnel can resolve issues remotely instead of being tied to the physical deviceDesktop maintenance for support and maintenance of end user devices, since they are either BYOD or thin clientsGeneral labor involving OS patching, desktop infrastructure maintenance, finance, and application delivery Should You Invest In Virtual Desktop Infrastructure (VDI)? Deploying VDI does come with its challenges, requiring in-house IT to manage desktop infrastructure, servers, storage and hypervisors, as well as the virtual desktop images and applications. This is also true for MSPs who offer, or want to offer, VDI services to clients from within their data centers. Related: What Is WebRTC & What Are WebRTC Advantages? A key factor impeding the adoption of VDI is the upfront data center hardware costs needed to run the infrastructure for VDI, specifically servers and storage. A calculation of virtual CPUs and RAM are required, from a server perspective, and input/output performance and gigabytes for disk space, from a storage perspective, per user. From a footprint perspective, a business would assign 25-50 GB solely to run the Windows OS. Given the performance requirements of a virtual desktop, the internal storage of these servers is not recommended, requiring SAN or NAS storage, which adds to the TCO. Related: 6 Tips For A Smooth Collaboration Migration Overall, the datacenter costs are centered around: Floor, cooling, and rack space, on a recurring cost schedule Server hardware, along with support, and power consumptionCost for NAS solution, including power and racking, along with cost per GB per year Cost per GB per desktop image, per year Related: Work From Home Tips For Keeping Work-Life Balance If you are an MSP hosting VDI services, then these costs balloon considering the size of your datacenter infrastructure in order to support your customers. Aside from hardware specifics, VDI also includes management and software overhead: Management overhead: Management servers and storage running Windows Servers and associated data. Typically a pair of them is needed to create a high availability setup in case one fails for any reason.Software overhead: Windows licensing for desktops, including licenses for virtual desktop access and other related licensing costs. The visual representation below shows more clearly how data center costs can pose a significant challenge and may not be suitable for some businesses. Hardware Software Don’t Throw Your Money Away On Bloated Data Center Hardware Costs It's a well known fact that businesses are over provisioning and underutilizing their VDI hardware infrastructure. A report by ControlUp indicates almost half of VDI servers in datacenters were deployed with too much RAM and 80% of general purpose machines over-provisioned. This appears to be the case because IT admins simply avoid right-sizing their hardware as it's a complicated process and it's simply easier to accept the architecture design of the vendor and pay the cost. Related: The Evolution Of Remote Work A VDI solution already saves money for businesses when compared to traditional PC infrastructure, whether it be an SMB, enterprise, or an MSP delivering VDI services to them from their data center, but there is still a lot of room to save even more cost, especially when it comes to RAM. To throw some numbers around, in the ControlUp study, about 26 GB of RAM was allocated for over 70,000 servers running an OS at a price tag of $69.3 million. Of that, ControlUp estimates over 75% of the servers were over-provisioned, leading to nearly $31 million overspent on RAM. Related: The Benefits Of Cloud-native Communications & Collaboration Aside from analysing total cost of ownership from a pure hardware perspective, the operating system has an impact as well. Up to date operating systems run more efficiently, which can help save on hardware costs. However, as you run out of capacity, hardware vendors are more likely to sell more hardware resources than make software efficiency updates, so it's up to the SMB, enterprise, or the MSP to make sure their systems are up to date, further adding to the total cost of ownership. How Connected Workspace Can Transform Your Business It's important for businesses to find a solution that meets their total cost of ownership needs in an agile and dynamic, scalable way. And this is where Star2Star’s Connected Workspace can help. It's a Desktop as a Service solution that meets your compliance needs, mitigates risk, and reduces your total cost of ownership. Connected Workspace’s total cost of ownership is delivered at a fraction of the cost of VDI as there are no servers for you to set up in a datacenter running virtualized software and virtual desktop management infrastructure. Tying in with the aforementioned datacenter hardware and software costs of VDI, Connected Workspace cuts those down considerably: A recent case study shows how Connected Workspace saved a business up to 75% on costs from using their previous infrastructure. Related: Top Enterprise Technology Trends For 2021 As a cloud-hosted VDI solution with enhancements, Connected Workspace is delivered on-demand and within minutes from a web portal. The enhanced provisioning process right-sizes the solution for you so that you pay for exactly what resources and tools you need, and can be scaled at any time, saving you money. We can see in the table below how Connected Workspace continued to deliver greater benefits than VDI or PC solutions: Connected Workspace does not require any expertise in VDI or IT technology. Simply configure employees, or client user workspaces, from a dedicated online portal, along with the tailored tools and virtual desktops needed, and the Connected Workspace infrastructure is ready for users to access and stream their cloud-based office space within minutes, from any device. Related: Redefining The Remote Workspace Connected Workspace is very easy to manage, and allows a single administrator to manage all their distributed offices and staff workspaces or thousands of clients. There are no sunk costs, no separate licensing, no physical hardware or software updates to keep in mind, and it creates a significant reduction of IT management workload to manage user tools and applications. Plus it’s enhanced security measures, such as built-in ransomware protection and multi factor authentication, make sure your business and customers are safe at all times. See how Connected Workspace can help your business with a free demo. Contact Us Today!

Save Money, Cut Your IT Costs & Reduce Complexity with Desktop as a Service

Blog Article

Businesses are turning to Desktop as a Service (DaaS) in order to adapt to today’s modern, flexible, and remote workforce. It is the most secure ...

042: A Technologist's Take on Trends with Gary... 042: A Technologist's Take on Trends with Gary...

In this episode, David and Graham welcome Gary Audin, President of Delphi, Inc. With a background including over 40 years of computer, ...

Podcast
Podcast
53 Podcast-Podcast jplist-topic-cloud jplist-topic-Technologist jplist-topic-telecommunications jplist-topic-Trends jplist-topic-Uc jplist-topic-Ucaas 0 320229 320229 In this episode, David and Graham welcome Gary Audin, President of Delphi, Inc. With a background including over 40 years of computer, communications, and security experience, Gary humbly defines himself as a Technologist. He produces webcasts, podcasts, EDUcasts, and whitepapers for hundreds of vendors and service providers, along with being a prolific speaker at hundreds of conferences and user groups. Gary touches on a variety of topics including everything from Security's growing importance, SIP Trunking's most common issues during installations, 5G predictions, and his border collie Keyboard's special talents. Listen in and also hear David's unusual animal encounter story and how it relates to repurposing old sheets/pillows for a good cause.LISTEN

042: A Technologist's Take on Trends with Gary Audin

Podcast

In this episode, David and Graham welcome Gary Audin, President of Delphi, Inc. With a background including over 40 years of computer, ...

043: Improving Your Digital Handshake with Brian... 043: Improving Your Digital Handshake with Brian...

In this episode, John and David speak with Technology Evangelist Brian Franzo. Brian is a millennial keynote speaker, specializing in ...

Podcast
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54 Podcast-Podcast 0 320308 320308

043: Improving Your Digital Handshake with Brian Fanzo

Podcast

In this episode, John and David speak with Technology Evangelist Brian Franzo. Brian is a millennial keynote speaker, specializing in marketing ...

044: A Marketing Match For Telecom with Michael... 044: A Marketing Match For Telecom with Michael...

In this episode, John and David speak with Michael Sterl, CEO of Carve Digital which is a marketing firm focused on the tech industry. ...

Podcast
Podcast
55 Podcast-Podcast jplist-topic-cloud jplist-topic-Marketing jplist-topic-Telecom jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 320309 320309 In this episode, John and David speak with Michael Sterl, CEO of Carve Digital which is a marketing firm focused on the tech industry. Michael is also a Board Member of Telecom For Change, an organization that raises resources and revenue for underfunded charities, and is the Cofounder of Cloud Optik, a growing business dedicated to providing tools to offer a world-class set of data and analytics capabilities. Amid this packed discussion, discover what led Michael to specialize in working with cloud and telecom service providers, agents, and partners to tackle marketing efforts and enable their sales operations. You'll also learn what the most impactful piece of content is for the telecom industry, common hurdles in the marketing journey, and you'll hear how to frame your thinking to develop tech-speak into real conversations that build value with your customers. Also, hear the story on David's first Parasailing experience, what a Tenkara Rod is, and more, all on today's exciting episode!LISTEN

044: A Marketing Match For Telecom with Michael Sterl

Podcast

In this episode, John and David speak with Michael Sterl, CEO of Carve Digital which is a marketing firm focused on the tech industry. Michael is ...

045: An Insider's Look on Marketing Automation... 045: An Insider's Look on Marketing Automation...

In this episode, David and John speak with David Lewis, the Founder and CEO of DemandGen International Inc., a marketing agency that ...

Podcast
Podcast
56 Podcast-Podcast jplist-topic-cloud jplist-topic-Digital-Marketing jplist-topic-Lead-Management jplist-topic-Marketing-Automation jplist-topic-Microsite jplist-topic-Sales-Technology jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas 0 320340 320340 In this episode, David and John speak with David Lewis, the Founder and CEO of DemandGen International Inc., a marketing agency that specializes in digital marketing. In addition to being the CEO of DemandGen, he is the author of Manufacturing Demand - the #1 book on modern lead management. In this podcast, hear how David Lewis got his start in marketing automation and marketing and sales technology. You'll learn why a company should invest in marketing automation, the importance of utilizing microsites, and their use in attracting customers. David Lewis also discusses what DemandGen does for its customers, lead scoring, what his book, Manufacturing Demand, is about, and his favorite sandwich.LISTEN

045: An Insider's Look on Marketing Automation with David Lewis

Podcast

In this episode, David and John speak with David Lewis, the Founder and CEO of DemandGen International Inc., a marketing agency that specializes in ...

046: Building Your Channel Presence with Heather... 046: Building Your Channel Presence with Heather...

In this episode, David and John speak with Heather Margolis, the founder of Channel Maven Consulting based in Boulder, Colorado. This firm ...

Podcast
Podcast
57 Podcast-Podcast jplist-topic-Channel jplist-topic-Channel-Presence jplist-topic-cloud jplist-topic-It-Channel jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas 0 320371 320371

046: Building Your Channel Presence with Heather Margolis

Podcast

In this episode, David and John speak with Heather Margolis, the founder of Channel Maven Consulting based in Boulder, Colorado. This firm focuses ...

047: Building Success as a Master Agent with Tim... 047: Building Success as a Master Agent with Tim...

In this episode, David and John speak with Tim Basa, president of Telegration Inc. Tim shares how this Master Agency uniquely aligns itself ...

Podcast
Podcast
58 Podcast-Podcast jplist-topic-cloud jplist-topic-Master-Agency jplist-topic-Master-Agent jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 320402 320402 In this episode, David and John speak with Tim Basa, president of Telegration Inc. Tim shares how this Master Agency uniquely aligns itself to deliver an inspiring atmosphere that supports its agents' business objectives. Tim also sheds light on the recipe he uses to identify fitting agents, as well as the secret sauce he uses to keep them motivated. Discover the Master Agency world, hear about some great technology showcases coming up, and even get a quick ear-full of David's best attempt at covering Tubthumping by Chumbawamba.LISTEN

047: Building Success as a Master Agent with Tim Basa

Podcast

In this episode, David and John speak with Tim Basa, president of Telegration Inc. Tim shares how this Master Agency uniquely aligns itself to ...

048: Tech Trends, Tricks, & Ice Cream with Micah... 048: Tech Trends, Tricks, & Ice Cream with Micah...

In this episode, David and John interview one of Star2Star's top 5 partners, Micah Bevitz, CEO of iTelecom. iTelecom specializes in ...

Podcast
Podcast
59 Podcast-Podcast jplist-topic-Channel-Partner jplist-topic-cloud jplist-topic-Daas jplist-topic-Data jplist-topic-Desktop-As-A-Service jplist-topic-Early-Adoption jplist-topic-IT-Services jplist-topic-Phone-Systems jplist-topic-SD-WAN jplist-topic-Tech-Trends jplist-topic-Technology-Trends jplist-topic-Voice 0 320433 320433 In this episode, David and John interview one of Star2Star's top 5 partners, Micah Bevitz, CEO of iTelecom. iTelecom specializes in cloud/IT services, phone systems, and voice/data options. Micah shares the story of how his company partnered with Star2Star nearly 10 years ago and grew to reach its position as The Elite Service Provider they are today. Micah reflects on the telecom industry changes that highlight the importance of early adoption in the technology space. Join in to get Micah's insight on how the market is reacting to DaaS technology and how to identify a fitting opportunity for DaaS or SD-WAN. You'll also be in for a sweet surprise on making homemade ice cream, plus a continuation of David and John's hot dog debate!LISTEN

048: Tech Trends, Tricks, & Ice Cream with Micah Bevitz

Podcast

In this episode, David and John interview one of Star2Star's top 5 partners, Micah Bevitz, CEO of iTelecom. iTelecom specializes in cloud/IT ...

049: Tech Trash Talk with James Patrignelli 049: Tech Trash Talk with James Patrignelli

In this episode, David and John are joined by James Patrignelli, the Director of Northeast Sales, at Liquid Technology, Inc. James shares ...

Podcast
Podcast
60 Podcast-Podcast jplist-topic-cloud jplist-topic-Cloud-Migration jplist-topic-Data-Security jplist-topic-iot jplist-topic-It jplist-topic-It-Equipment jplist-topic-Tech jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 320524 320524 In this episode, David and John are joined by James Patrignelli, the Director of Northeast Sales, at Liquid Technology, Inc. James shares how Liquid Technology helps other companies get the most out of their old IT equipment in a manner that satisfies environmental responsibility and even could help to foot the bill on implementing a new replacement solution that fits their needs. He also covers the topics of cloud migration, how data security is handled in the ITAD process, and how IoT is growing more need and attention around the technology liquidation sector. If you aren't getting a return on your investment for replacing your old hardware, listen in and find out what you're missing out on!LISTEN

049: Tech Trash Talk with James Patrignelli

Podcast

In this episode, David and John are joined by James Patrignelli, the Director of Northeast Sales, at Liquid Technology, Inc. James shares how Liquid ...

050: Star Trek Tech That Came True with Zeus... 050: Star Trek Tech That Came True with Zeus...

In this episode, David and John are rejoined by Zeus Kerravala of ZK Research. Listen in on an analyst's intel on today's and tomorrow's ...

Podcast
Podcast
61 Podcast-Podcast jplist-topic-3D-Printing jplist-topic-cloud jplist-topic-Communications jplist-topic-Cryptocurrency jplist-topic-Cutting-Edge jplist-topic-Drones jplist-topic-Modern-Technology jplist-topic-Speech-Interface jplist-topic-Tech jplist-topic-telecommunications jplist-topic-Telepresence jplist-topic-Uc jplist-topic-Ucaas 0 320525 320525 In this episode, David and John are rejoined by Zeus Kerravala of ZK Research. Listen in on an analyst's intel on today's and tomorrow's tech, and be ready to embrace your inner Trekkie (Star Trek fan) as you learn how the famous Star Trek series inspired modern technology! The trio discusses the development of advanced inventions such as drones, telepresence, 3-D printing, and others that were first seen in Star Trek back in 1979. Get ready to wrap your head around the idea that "Things are only impossible until they're not" and contemplate with the group how something like teleportation might not be "highly illogical"! Join Zeus, David, and John to learn about speech interface, crypto-currency, and more!LISTEN

050: Star Trek Tech That Came True with Zeus Kerravala

Podcast

In this episode, David and John are rejoined by Zeus Kerravala of ZK Research. Listen in on an analyst's intel on today's and tomorrow's tech, and be ...

051: Identity Protection & Data Security with... 051: Identity Protection & Data Security with...

In this episode, Graham and David talk all things data security with Vincent Oh, Director of Product Management at Telesign. Learn all ...

Podcast
Podcast
62 Podcast-Podcast jplist-topic-cloud jplist-topic-Data-Security jplist-topic-Identity-Protection jplist-topic-security jplist-topic-telecommunications jplist-topic-Two-factor-Authentication jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 320526 320526 In this episode, Graham and David talk all things data security with Vincent Oh, Director of Product Management at Telesign. Learn all about two-factor authentication and how it is essential for today's business as fraudulent activity continues to grow. Find out what data is collected and analyzed to improve security measures, what businesses are utilizing two-factor identification, and contemplate whether you've already happened upon Telesign's security measures! You'll also embark on a journey learning Telesign's growth history, valuable mergers, and methods of driving business. Take a guess of what type of pup Vincent owns as you listen to the end for some fun with ducks, dogs, and sandwiches!LISTEN

051: Identity Protection & Data Security with Vincent Oh

Podcast

In this episode, Graham and David talk all things data security with Vincent Oh, Director of Product Management at Telesign. Learn all about ...

052: Building a Better Business Partnership with... 052: Building a Better Business Partnership with...

In this episode, Graham and David speak with special guest and former Star2Star employee Jackson Haskins, Business Development Consultant ...

Podcast
Podcast
63 Podcast-Podcast jplist-topic-Business jplist-topic-Business-Partnership jplist-topic-Partnership jplist-topic-Telecom jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas 0 331525 331525 In this episode, Graham and David speak with special guest and former Star2Star employee Jackson Haskins, Business Development Consultant with SouthTech. Learn about SouthTech's business structure, successes, values, and how they differentiate their practices to create a meaningful relationship with their customers. Get a glimpse of the connection between the supplier, the managed service provider, and the customer, plus discover the importance of treating these connections as partnerships and not one-off transactions. Join this conversation that highlights successful partnership factors, the topic of security growth and its drivers, how to limit robo calls, and nostalgic memories of Star2Star's early days.LISTEN

052: Building a Better Business Partnership with Jackson Haskins

Podcast

In this episode, Graham and David speak with special guest and former Star2Star employee Jackson Haskins, Business Development Consultant with ...

053: Differentiating the IT Landscape with Matt... 053: Differentiating the IT Landscape with Matt...

In this episode, David and John are joined by Matt Rosenthal, CEO of Mindcore Group; Mindcore is a tech services firm for businesses of all ...

Podcast
Podcast
64 Podcast-Podcast jplist-topic-Differentiate jplist-topic-It jplist-topic-Telecom jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas 0 331526 331526 In this episode, David and John are joined by Matt Rosenthal, CEO of Mindcore Group; Mindcore is a tech services firm for businesses of all sizes that solves IT problems. Matt shares his strategy for giving his customers an extra dose of value through incorporating something he calls "operations as a service", and tells us why this method truly gives him a foot up. More of Matt's outline for success includes the importance of hiring the right people and instilling the right process, gaining high visibility online with captivating content, and offering services that no other provider could easily replace. The conversation also covers the biggest IT challenges faced by business owners, Matt's tips on how to overcome them, and a pop-quiz on planets.LISTEN

053: Differentiating the IT Landscape with Matt Rosenthal

Podcast

In this episode, David and John are joined by Matt Rosenthal, CEO of Mindcore Group; Mindcore is a tech services firm for businesses of all sizes ...

Get The Most Out Of Your Business Phone System Get The Most Out Of Your Business Phone System

We’re in the middle of a digital transformation revolution. Businesses everywhere are looking for opportunities to digitize their ...

Blog Article
Blog Article
65 Blog-Article-Blog-Article jplist-topic-Business-Phone-Syste jplist-topic-Business-Phones jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 344866 344866

Get The Most Out Of Your Business Phone System

Blog Article

We’re in the middle of a digital transformation revolution. Businesses everywhere are looking for opportunities to digitize their technologies, in ...

Enhance Customer Experience (CX) With UCaaS Enhance Customer Experience (CX) With UCaaS

The customer experience (CX) has emerged as one of the most important business drivers, and something that your company should absolutely ...

Blog Article
Blog Article
66 Blog-Article-Blog-Article jplist-topic-Customer-Experience jplist-topic-CX jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 344899 344899

Enhance Customer Experience (CX) With UCaaS

Blog Article

The customer experience (CX) has emerged as one of the most important business drivers, and something that your company should absolutely be ...

Cloud Trends To Expect In 2020 Cloud Trends To Expect In 2020

Over the last decade we have seen a remarkable evolution take place in cloud computing. Related: Enhance Customer Experience (CX) With ...

Blog Article
Blog Article
67 Blog-Article-Blog-Article jplist-topic-2020 jplist-topic-2020-Trends jplist-topic-cloud jplist-topic-Cloud-Trends jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 344930 344930 Over the last decade we have seen a remarkable evolution take place in cloud computing. Related: Enhance Customer Experience (CX) With UCaaS It’s hard to believe, but just a few years ago analysts were pointing to the cloud as the next up-and-coming technology. Now, as we turn the corner into 2020, the cloud has emerged as a staple technology being used by businesses of all sizes and across all industries. With this evolution, more new trends emerge, inspired by the continuous transition from traditional to cloud communications in businesses across the globe. As we prepare for a new decade, we look forward to more developments in the cloud communications market. 2020 Cloud Trends So, what trends can we expect to see in cloud computing in 2020? Here are a few ideas for what’s coming down the road: Merging Artificial Intelligence (AI) & SaaS AI and machine learning (ML) are still far too expensive and difficult for the average business to incorporate into their workflows. However, most businesses are now using both on a regular basis. That’s because more and more SaaS providers are embedding AI and ML directly into their platforms, providing an affordable and convenient way to leverage these services. In fact, chances are likely that you’ve already used both technologies on several occasions today without even realizing it. Related: How AI and IoT Are Impacting Business Communications One way that AI is being commonly used is with automated attendants. For example, companies are using AI to study customer conversations and respond using natural language. Similar work is being done to improve chatbots. Moving forward, AI and ML will transition from differentiators to basic requirements in SaaS platforms. Rising Security Threats 2020 aims to be a dangerous year for cybercrime, as cybercriminals will continue to look to exploit insecure cloud instances. Related: How To Ensure UC Security According to one study, 85 percent of companies are not using best practices for cloud security. This is problematic when considering how cybercriminals are exploring ways of using AI to launch sophisticated and powerful threats. As such, businesses are strongly encouraged to do a gut check and fortify their cloud services for the new year. The Rise Of Software-defined Interconnection (SDI) As the demand for cloud computing intensifies, global businesses are being challenged to connect to cloud services in a way that’s direct, secure, fast, and cost-effective—something that’s typically far easier said than done. Related: The First Five Steps You Should Take When Deploying SD-WAN For help, many companies are turning to communications providers offering cutting-edge SDI services. SDI eliminates the need for physical connectivity between customer networks and colocation centers, making it possible to connect instantly to global connection points. SDI is still in its nascent stage, but all signs indicate that this technology could take off in 2020. A Shift To Omni-cloud In 2019, we saw a rise in multi-cloud usage. Looking forward to 2020, companies will take this to the next level. We are already starting to see the beginning of the omni-cloud trend. Related: Get The Most Out Of Your Business Phone System Now, enterprises are starting to form partnerships with all hyperscalers and smaller providers, in an effort to diversify their portfolios, reduce costs, and improve flexibility. Look for the omni-cloud trend to increase in 2020. Greater UCaaS Adoption A surprising number of businesses are still not using unified communications as a service (UCaaS), and are instead choosing to operate using disparate communications tools. Related: Why It Pays To Upgrade Your Business Communications System As cloud adoption increases, we expect that in turn many more organizations will turn to UCaaS for fast, flexible, secure, and cost-effective communications in 2020.

Cloud Trends To Expect In 2020

Blog Article

Over the last decade we have seen a remarkable evolution take place in cloud computing. Related: Enhance Customer Experience (CX) With UCaaS It’s ...

DaaS, UCaaS & Why You Need Both DaaS, UCaaS & Why You Need Both

You’ve likely heard about DaaS or Desktop as a Service solutions by now and wondered whether this was a new technology to adopt or ...

Blog Article
Blog Article
68 Blog-Article-Blog-Article jplist-topic-Daas jplist-topic-Desktop-As-A-Service jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Virtual-Desktop jplist-topic-Virtual-Workspace 0 344960 344960

DaaS, UCaaS & Why You Need Both

Blog Article

You’ve likely heard about DaaS or Desktop as a Service solutions by now and wondered whether this was a new technology to adopt or another passing ...

Cybersecurity Trends To Monitor In 2020 Cybersecurity Trends To Monitor In 2020

Businesses are digitizing at a rapid pace, adding a variety of digital communication and collaboration solutions into their environments. ...

Blog Article
Blog Article
69 Blog-Article-Blog-Article jplist-topic-2020-Trends jplist-topic-Cloud-Security jplist-topic-Cybersecurity jplist-topic-Cybersecurity-Trends jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 344990 344990 Businesses are digitizing at a rapid pace, adding a variety of digital communication and collaboration solutions into their environments. Voice, video, mobility, and workforce productivity apps are all making their way into the enterprise arena, and changing the way companies operate. But this brings new challenges for cybersecurity. Related: How To Ensure UC Security While it’s great to see digital transformation picking up steam, it’s becoming problematic from a cybersecurity perspective. The enterprise threat surface is constantly expanding, and these threats are increasing in both sophistication and power. According to Accenture, 68 percent of business leaders feel their cybersecurity risks are increasing. Related: DaaS, UCaaS & Why You Need Both Unfortunately, the contact center remains one of the most vulnerable parts of the enterprise, as it’s responsible for an enormous volume of inbound and outbound communication. As such, contact center managers need to stay up to speed with the latest cybersecurity threats and trends in order to prevent attacks from penetrating and cascading throughout the organization. Here’s a look at some of the key cybersecurity trends that contact center managers should be paying attention to throughout 2020: BYOD: A Growing Cybersecurity Threat The bring your own device (BYOD) trend has become commonplace in the enterprise arena, with most companies now allowing users to communicate using their mobile devices for work purposes. Related: Cloud Trends To Expect In 2020 BYOD is very convenient, and if executed properly it can help create an employee-centric environment. In terms of cybersecurity, though, it can be a big risk. According to Kaspersky, about half of all organizations experienced a malware infection on an employee-owned device in 2019. The same was true for company-owned devices. Related: Get The Most Out Of Your Business Phone System All businesses using BYOD should consider embracing unified communications a service (UCaaS) in order to centralize and secure communications across all endpoints. This way, businesses can prevent data from living in third party apps and databases, which are often beyond the scope of the internal IT team. Ransomware: Still In The Wild While ransomware is no longer a new trend, it’s still a very popular and highly effective tool for cybercriminals—and experts predict that we’ll continue to see ransomware attacks increase in 2020. Related: Enhance Customer Experience (CX) With UCaaS Ransomware is an especially dangerous threat to a contact center, where agents often need to quickly exchange documents with customers over email—increasing the risk of accidentally opening a file with ransomware and infecting the organization. The Worsening Cybersecurity Shortage Organizations across all vertical markets are dealing with a worsening cybersecurity shortage, making it harder to stay on top of evolving threats. In the U.S., the cybersecurity workforce gap is roughly 500,000. To close this gap, the workforce needs to grow by 62 percent. Globally, it should be noted, the shortage is hovering around 4 million—an enormous volume, when considering the current state of the cybersecurity landscape. Related: 3 More Ways To Maintain Secure Communications This trend is good news for managed service providers, however, that sell cybersecurity services and products. Companies that cannot protect their own networks using in-house resources are strongly advised to outsource to MSPs—a trend that will certainly continue throughout 2020 and beyond.

Cybersecurity Trends To Monitor In 2020

Blog Article

Businesses are digitizing at a rapid pace, adding a variety of digital communication and collaboration solutions into their environments. Voice, ...

Why Your Business Needs Digital Fax Why Your Business Needs Digital Fax

Let’s be honest—the fax machine is a mystery of the office communications ecosystem. It’s the one device you walk by ...

Blog Article
Blog Article
70 Blog-Article-Blog-Article jplist-topic-cloud jplist-topic-Communications jplist-topic-Digital-Fax jplist-topic-Enterprise jplist-topic-Enterprise-Communications jplist-topic-Fax jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 348831 348831

Why Your Business Needs Digital Fax

Blog Article

Let’s be honest—the fax machine is a mystery of the office communications ecosystem. It’s the one device you walk by thinking ...

UCaaS Collaboration Suites & How Businesses Can... UCaaS Collaboration Suites & How Businesses Can...

It’s impossible to overstate the need for strong communications and collaboration in today’s workplace. More and more ...

Blog Article
Blog Article
71 Blog-Article-Blog-Article jplist-topic-Collaboration jplist-topic-Enterprise jplist-topic-Enterprise-Collaboration jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 348861 348861

UCaaS Collaboration Suites & How Businesses Can Benefit

Blog Article

It’s impossible to overstate the need for strong communications and collaboration in today’s workplace. More and more businesses are ...

054: The Effects of the RingCentral/Avaya Merger... 054: The Effects of the RingCentral/Avaya Merger...

In this episode, David and John are joined by Jeffrey Pearl, CEO Managing Partner at OTG Consulting for an intriguing talk focused on the ...

Podcast
Podcast
72 Podcast-Podcast jplist-topic-AVAYA jplist-topic-cloud jplist-topic-Merger jplist-topic-Ringcentral jplist-topic-Ucaas 0 371117 371117 In this episode, David and John are joined by Jeffrey Pearl, CEO Managing Partner at OTG Consulting for an intriguing talk focused on the effects of the RingCentral-Avaya merger. Settle in for some insight on Jeffrey's background as a pioneer in the hosted VoIP space, what OTG is all about, top customer concerns with cloud migration, and then get the scoop on the reactions of partners and customers since the RingCentral/Avaya merger. Find out what questions have been raised, who the real winners are since the merger, and what is needed to take advantage of the disarray. End with some inspiration for travel, what pie causes vegans to cheat their diet, and Jeffrey's road trip playlist.LISTEN NOW

054: The Effects of the RingCentral/Avaya Merger with Jeffrey Pearl

Podcast

In this episode, David and John are joined by Jeffrey Pearl, CEO Managing Partner at OTG Consulting for an intriguing talk focused on the effects of ...

Does Your Customer Experience (CX) Strategy Have... Does Your Customer Experience (CX) Strategy Have...

Chances are you place very high importance on your customer experience (CX). After all, this has emerged as a top business driver in recent ...

Blog Article
Blog Article
73 Blog-Article-Blog-Article jplist-topic-Business-Strategy jplist-topic-Customer-Experience jplist-topic-Customer-Experience-Strategy jplist-topic-CX jplist-topic-Enterprise jplist-topic-Enterprise-Communications jplist-topic-Enterprise-Solutions jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 348891 348891

Does Your Customer Experience (CX) Strategy Have A Blind Spot?

Blog Article

Chances are you place very high importance on your customer experience (CX). After all, this has emerged as a top business driver in recent ...

Business Texting Is The Next Trend Business Texting Is The Next Trend

The business world has become fully mobilized in recent years due to the proliferation of smartphones and bring your own device (BYOD). And ...

Blog Article
Blog Article
74 Blog-Article-Blog-Article jplist-topic-Business-Messaging jplist-topic-Business-Text-Messaging jplist-topic-Business-Texting jplist-topic-Business-Texting-Solution jplist-topic-Enterprise-Communications jplist-topic-Texting 0 348922 348922 The business world has become fully mobilized in recent years due to the proliferation of smartphones and bring your own device (BYOD). And as a result, business texting is now one of the most important communications tools that companies are using. Related: Does Your Customer Experience (CX) Strategy Have A Blind Spot? Considering the fact that the average American now checks their phone 47 times a day, it’s easy to see why the modern business is looking for ways to engage consumers on this platform. Consumers are readily engaging with it too: 48.7 million people choose to receive business messages via texting. Related: UCaaS Collaboration Suites & How Businesses Can Benefit Texting is fast. It’s convenient. And it’s almost impossible to miss, making it an incredibly effective tool for inbound and outbound communication. Yet while the demand for business text messaging is undeniable, far too many organizations are struggling to use it effectively. Many companies simply don’t know how to integrate messaging into their communications strategy. Why Businesses Struggle With Texting By and large, the main reason why businesses struggle to enable messaging boils down to a lack of visibility and transparency—and in turn, a lack of trust. In other words, administrators, managers, and IT professionals need to be able to see who employees are engaging with via text, and in some cases they also need to see what they are saying. Employees can’t simply go rogue and start carrying on business conversations privately using their own mobile messaging applications. This can lead to all sorts of problems including security issues, data silos, and even internal customer poaching. Related: DaaS, UCaaS & Why You Need Both So, how can businesses enable secure and transparent text messaging? The best way to move forward with texting is to run all messaging through a unified communications as a service (UCaaS) platform that offers business texting as a feature or product. What To Look For In Business Texting Solutions Whether you’re seeking an all-inclusive business text messaging solution or a stand-alone product to add to your current platform, there are a few key features to look for. Centralization First off, centralization allows employees to engage in mobile messaging while also calling, emailing, and even faxing customers. To ensure your business texting conversations are staying within the company and your CRM data, it’s imperative that the solution you choose integrates with the rest of your communications and doesn’t disrupt your day-to-day. For all of this to be possible, make sure your business text messaging solution offers a user-friendly and platform-agnostic portal. Related: Why Your Business Needs Digital Fax Contact Management Managing your texting contacts should not be separate from your existing customer lists. Look for a solution that allows you to sync with your communications platform and CRM as well as imports from other services you may be using such as Outlook, Google, and even CSV files. Business Texting Features For a solution to be ideal, it should support both short message service (SMS) and multimedia message service (MMS) formats. This is where user experience for the customer also comes into play; more sophisticated services also support hyperlinks and attachments, allowing customers to click links to websites or see attached images or documents for more information directly within their texting application for a seamless experience. Related: More Cloud Trends To Expect In 2020 Cloud Storage To ensure secure and reliable record keeping, look for a business texting solution that stores all messages in the cloud. By accessing your text records from a secure cloud location, you will never have to worry about messages disappearing or getting erased forever. It’s also very useful for customer reporting. Companies that engage in customer journey mapping will greatly benefit from cloud storage. Search Functionality Of course, keeping records is one thing. Accessing them can be another story. Solutions that come with a built-in search tool make it easier to locate records whenever they are needed—and from any location. This is a bonus feature that will make your business texting easier and more efficient!

Business Texting Is The Next Trend

Blog Article

The business world has become fully mobilized in recent years due to the proliferation of smartphones and bring your own device (BYOD). And as a ...

Is Your Remote Workforce Ready For Anything? Is Your Remote Workforce Ready For Anything?

Does your business provide the tools for a remote workforce? If you are up-to-date with the digital age, chances are you do. Remote working ...

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75 Blog-Article-Blog-Article jplist-topic-Communications jplist-topic-Remote jplist-topic-Remote-Work jplist-topic-remote-workforce jplist-topic-Remote-Working jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 365012 365012

Is Your Remote Workforce Ready For Anything?

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Does your business provide the tools for a remote workforce? If you are up-to-date with the digital age, chances are you do. Remote working or ...

How To Prepare Your Company For Telecommuting How To Prepare Your Company For Telecommuting

With COVID-19 updates being released all over the world multiple times a day, many people are thinking more seriously about the ability to ...

Blog Article
Blog Article
76 Blog-Article-Blog-Article jplist-topic-Remote jplist-topic-Remote-Work jplist-topic-Remote-Working jplist-topic-Telecommute jplist-topic-Telecommuting jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 365043 365043 With COVID-19 updates being released all over the world multiple times a day, many people are thinking more seriously about the ability to work from home. Updating your enterprise communications to allow for telecommuting is also a smart business decision in general as flexible work environments become increasingly popular. Related: Is Your Remote Workforce Ready For Anything? To make sure your business stays operational in any number of emergency situations, we have put together this guide to help you get your company ready for telecommuting. Telecommuting In 5 Easy Steps Daunting as it may seem, preparing your business and employees for telecommuting is easy with the right technology and provider. There are five simple steps we recommend to ensure your transition to telecommuting is seamless and allows you to maintain the high quality performance and productivity you expect. Step 1: Select Your DaaS Product A solid Desktop as a Service (DaaS) solution is vital for today’s telecommuting workers. DaaS solutions allow employees to access their familiar office desktops, applications, and documents via a secure cloud portal for a flawless transition to their remote workspaces and uninterrupted user experiences. Related: DaaS, UCaaS & Why You Need Both These benefits are maximized when your DaaS platform seamlessly integrates with end-to-end unified communications solutions. DaaS on its own is a powerful tool, but imagine being able to have all of your remote employees also using the phone system, chat, directories, and other tools they would use in the office at the same time. Not only will you simplify operations and workflows, but you will also eliminate shadow IT and security breaches by housing all of your critical communications in one centralized platform. Step 2: Consider Additional Company-wide Communications Needs To support your DaaS solution, you may also need to add other products to the mix. Depending on your company’s needs, these may include: Business SMSCRM IntegrationsUrgent Response & Mass Notifications Business SMS Business SMS should allow your employees to send both MMS and SMS text messages, including links and attachments, to contacts using their business phone number via a softphone within your phone system. Related: Business Texting Is The Next Trend CRM Integrations CRM integrations allow you to synchronize your customer relationship management records with your remote communications infrastructure and maintain high-quality interactions with customers regardless of where an employee is engaging them from. CRM integrations will also allow you to keep track of how employees are handling customer accounts while remote. Related: Does Your Customer Experience (CX) Strategy Have A Blind Spot? Urgent Response & Mass Notifications These capabilities offer employers tools that can notify the entire company at the same time. Urgent Response sends triggered messages regarding an emergency situation, last-minute changes, or other urgent matters as they arise. Mass Notifications allow you to send text messages to all employees, created for any reason. Step 3: Decide If Other Integrations Are Needed Key to managing any company-wide change is ensuring the solutions you use are tailored to your exact needs. Since most turnkey products will never allow for this, look for a provider who can offer you custom development and integrations to modify your infrastructure. Related: UCaaS Collaboration Suites & How Businesses Can Benefit Where telecommuting is concerned, you may be interested in integrating mission-critical applications you use in the office every day so that employees can also use them when not onsite. Common needs for telecommuting businesses include productivity, cloud storage, and custom developed workflows; ensure your provider can accommodate each of these. Step 4: Organize Procedures & Workflows When offering telecommuting options for the first time, or expanding upon your current capabilities, it is critical that you set expectations, procedures, and workflows early. This will help you and your employees maximize adoption and get used to new processes with as little dysfunction as possible. Related: Get The Most Out Of Your Business Phone System In order to design the best policies for your company, a good way to begin is by consulting your management team and employees directly for their input. If a controlled rollout is critical for you, then just consulting your management team, or a small committee of trusted advisors, will also work. Related: Why It Pays To Upgrade Your Business Communications System While creating your policies, it’s important to keep in mind the technologies you are building them around. Take the time to learn your new DaaS solution inside and out, as well as any additional products you decided to offer. If you need assistance, you should also be able to consult your technology provider for personalized training and concierge-style attention. Step 5: Get To Work! With everything set up and ready to go, transitioning your employees to their new telecommuting environments should be a breeze! For maximum productivity and overall best experience, check in with employees frequently and work with your technology provider as needed to address any issues, should they arise.

How To Prepare Your Company For Telecommuting

Blog Article

With COVID-19 updates being released all over the world multiple times a day, many people are thinking more seriously about the ability to work from ...

How To Leverage DaaS While Working From Home How To Leverage DaaS While Working From Home

As the effects of the COVID-19 pandemic continue to unfold, it becomes clearer why having viable remote working solutions are critical to ...

Blog Article
Blog Article
77 Blog-Article-Blog-Article jplist-topic-Daas jplist-topic-Desktop-As-A-Service jplist-topic-Remote jplist-topic-Remote-Work jplist-topic-Remote-Working jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Work-From-Home jplist-topic-Working-From-Home 0 365075 365075

How To Leverage DaaS While Working From Home

Blog Article

As the effects of the COVID-19 pandemic continue to unfold, it becomes clearer why having viable remote working solutions are critical to ongoing ...

055: A Culinary Experience with Chef Christopher... 055: A Culinary Experience with Chef Christopher...

In this episode David Portnowitz and Graham Potter interview celebrity Chef Christopher Covelli for a second round (with a few rounds of ...

Podcast
Podcast
78 Podcast-Podcast jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 371147 371147 In this episode David Portnowitz and Graham Potter interview celebrity Chef Christopher Covelli for a second round (with a few rounds of world-class cuisine tastings). While your taste buds tingle, feast on some industry knowledge behind what goes into operating a restaurant, designing a top-notch menu, and upholding customer service that is as fine as the food! You’ll also get to hear about each of the chefs at Sage restaurant’s background in cooking, and how they came to cook under head chef Christopher Covelli.LISTEN NOW

055: A Culinary Experience with Chef Christopher Covelli

Podcast

In this episode David Portnowitz and Graham Potter interview celebrity Chef Christopher Covelli for a second round (with a few rounds of world-class ...

057: Forecasting for a Better Business Strategy... 057: Forecasting for a Better Business Strategy...

In this episode, David and John speak with Jay McBain, Principal Analyst at Forrester Research, Inc. As an individual in high demand for ...

Podcast
Podcast
79 Podcast-Podcast jplist-topic-Business-Strategy jplist-topic-strategy jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 371208 371208 In this episode, David and John speak with Jay McBain, Principal Analyst at Forrester Research, Inc. As an individual in high demand for more than 50 keynote presentations, Jay's insights and words of advice are not to be missed! Get Jay's expert analysis on the pulse of the industry, learn how smart businesses are structuring their companies to grow upward with the market, and get answers on the most popular questions being asked by technology professionals. Prepare for an inspiring side-topic covering world travel as you learn how Jay visited 15 countries in a 21-day trip, along with his wife and 2 daughters!LISTEN NOW

057: Forecasting for a Better Business Strategy with Jay McBain

Podcast

In this episode, David and John speak with Jay McBain, Principal Analyst at Forrester Research, Inc. As an individual in high demand for more than 50 ...

Enterprise Collaboration For A Remote Workforce Enterprise Collaboration For A Remote Workforce

Teamwork is a top challenge for businesses right now, at a time when enterprise collaboration depends on efficient remote infrastructure ...

Blog Article
Blog Article
80 Blog-Article-Blog-Article jplist-topic-Collaboration jplist-topic-Enterprise jplist-topic-Enterprise-Collaboration jplist-topic-Remote-Work jplist-topic-remote-workforce jplist-topic-Remote-Working jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 365106 365106

Enterprise Collaboration For A Remote Workforce

Blog Article

Teamwork is a top challenge for businesses right now, at a time when enterprise collaboration depends on efficient remote infrastructure and ...

3 Tips for Seamless Cloud Adoption During & After... 3 Tips for Seamless Cloud Adoption During & After...

Cloud adoption and migration continues to be a top trend in the enterprise space, with global revenue expected to reach $411 billion by the ...

Blog Article
Blog Article
81 Blog-Article-Blog-Article jplist-topic-cloud jplist-topic-Cloud-Adoption jplist-topic-covid-19 jplist-topic-Tips jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 365135 365135

3 Tips for Seamless Cloud Adoption During & After COVID-19

Blog Article

Cloud adoption and migration continues to be a top trend in the enterprise space, with global revenue expected to reach $411 billion by the end of ...

Telework, Digital Transformation & The Changing... Telework, Digital Transformation & The Changing...

The developing coronavirus (COVID-19) issue has cast a fresh light on the evolving business landscape. Companies around the world—many of ...

Blog Article
Blog Article
82 Blog-Article-Blog-Article jplist-topic-Digital-Transformation jplist-topic-Global-Workforce jplist-topic-Telework jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 365164 365164 The developing coronavirus (COVID-19) issue has cast a fresh light on the evolving business landscape. Companies around the world—many of which were previously on the fence about telework—are now embracing the concept to prevent illness from spreading among workers. Related: 3 Tips For Seamless Cloud Adoption During & After COVID-19 Telework, it should be noted, recently received a big endorsement from Nancy Messonnier, who is director of the CDC’s National Center for Immunization and Respiratory Diseases. "…businesses can replace in-person meetings with video or telephone conferences and increase teleworking options," Messonnier said during a conference call. Related: Enterprise Collaboration For A Remote Workforce This type of endorsement can go a long way in convincing executives that it’s okay to trust telework and allow employees to exchange sensitive information beyond the borders of an office. Telework, after all, can make a lot of sense in certain environments—especially when a threat like something like the novel coronavirus arises. With the right communications system in place, and an organized, distributed workforce, an organization can be just as effective. In fact, workers can be even more productive at home than an office environment in many cases. Embracing Telework Through Digital Transformation At the same time, embracing telework can also send the message that a company is attuned with the needs and preferences of their workers. Remote working is now a top demand for many people today, both young and old. Related: How To Prepare Your Company For Telecommuting On a broader scale, the remote working trend aligns with an ongoing digital transformation shift that we are seeing across all industries today. Across the board, legacy communications systems are being steadily replaced with digital, cloud-based alternatives that are highly flexible, cost-effective, and easy to deploy. By deploying a technology like unified communication as a service (UCaaS), companies can enable their employees to work from any location without having to rely on third party communications apps or the PSTN. Related: Is Your Remote Workforce Ready For Anything? While it’s still unclear how the telework trend will play out in the long run, whether the coronavirus will have a lasting impact on remote work, or if companies will revert to more traditional work policies in the months ahead once the virus subsides, we can be sure of one thing--telework is vital for today’s work-from-home circumstances. To stay in business, companies must embrace remote working quickly and get up to speed. Related: How To Leverage DaaS While Working From Home To get up and running quickly, businesses can turn to flexible cloud technologies such as desktop and mobile softphone extensions, intelligent call forwarding to customized endpoints (such as softphones, home office phones, and cell phones), virtual desktops, and others. And with digital transformation in mind, adopting these technologies now can also prepare companies for the future of telework and beyond.

Telework, Digital Transformation & The Changing Global Workforce

Blog Article

The developing coronavirus (COVID-19) issue has cast a fresh light on the evolving business landscape. Companies around the world—many of which ...

059: Better Solutions For IT & The World With... 059: Better Solutions For IT & The World With...

In this episode, David and John speak with two of BetterWorld's leaders, John Jordan, General Manager, and Matthew Bauer, Co-founder and ...

Podcast
Podcast
83 Podcast-Podcast jplist-topic-It jplist-topic-Technology jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Unified-Communications 0 371270 371270 In this episode, David and John speak with two of BetterWorld's leaders, John Jordan, General Manager, and Matthew Bauer, Co-founder and Director. Learn how the practice of giving back inspired this company to become the successful and purpose-driven full-service IT organization that it is today. The conversation covers what "The Power Of One" means to BetterWorld, how they manage a world-wide customer base and tap into new verticals, and what today's most common customer needs are for IT services. End the show with a few questions that will have you craving a vacation!LISTEN NOW

059: Better Solutions For IT & The World With Matt Bauer & John Jordan

Podcast

In this episode, David and John speak with two of BetterWorld's leaders, John Jordan, General Manager, and Matthew Bauer, Co-founder and Director. ...

The Future Of Enterprise Technology & Where... The Future Of Enterprise Technology & Where...

The enterprise technology landscape is changing as more and more companies are going through digital transformation. Related: Telework, ...

Blog Article
Blog Article
84 Blog-Article-Blog-Article jplist-topic-Enterprise-Technology jplist-topic-Future-Technology jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 365193 365193

The Future Of Enterprise Technology & Where We’re Headed

Blog Article

The enterprise technology landscape is changing as more and more companies are going through digital transformation. Related: Telework, Digital ...

Are Integrated Communications On Your Radar? Are Integrated Communications On Your Radar?

The global workforce has been forever altered from the ongoing COVID-19 pandemic. Across the world, teams have dispersed, abandoning their ...

Blog Article
Blog Article
85 Blog-Article-Blog-Article jplist-topic-Integrated-Communications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 365222 365222

Are Integrated Communications On Your Radar?

Blog Article

The global workforce has been forever altered from the ongoing COVID-19 pandemic. Across the world, teams have dispersed, abandoning their physical ...

How To Prepare Your Business For A Communications... How To Prepare Your Business For A Communications...

You may be considering making a communications upgrade to your current system. Like many other organizations, you’re looking into ways ...

Blog Article
Blog Article
86 Blog-Article-Blog-Article jplist-topic-cloud jplist-topic-Communications jplist-topic-Remote jplist-topic-Remote-Work jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Upgrade 0 371087 371087

How To Prepare Your Business For A Communications Upgrade

Blog Article

You may be considering making a communications upgrade to your current system. Like many other organizations, you’re looking into ways that digital ...

061: Boosting Your Business Brand With Dave Sobel 061: Boosting Your Business Brand With Dave Sobel

In this episode, David and John speak with Dave Sobel, show host of "Business Of Tech" and long time expert in the field. Starting his ...

Podcast
Podcast
87 Podcast-Podcast jplist-topic-Brand jplist-topic-Brand-Recognition jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 371330 371330 In this episode, David and John speak with Dave Sobel, show host of "Business Of Tech" and long time expert in the field. Starting his career with a computer science degree, Dave shares his journey from working in businesses throughout their lifecycle to launching his very own successful company to be sold. Join the conversation as the team delves into topics of Big Tech's reputation with consumers, why Amish companies are crushing business success metrics, and how COVID19 is affecting the technology industry and its customers. You'll also discover a valuable tool to help build desired values and ethics into your business core, what prized possessions Dave collects, and the favorite video games of the group!LISTEN NOW

061: Boosting Your Business Brand With Dave Sobel

Podcast

In this episode, David and John speak with Dave Sobel, show host of "Business Of Tech" and long time expert in the field. Starting his career with a ...

062: Engaging & Empowering The Channel With... 062: Engaging & Empowering The Channel With...

In this episode, David and John speak with Theresa Caragol, CEO of AchieveUnite Inc., a consulting and education company. Theresa shares ...

Podcast
Podcast
88 Podcast-Podcast jplist-topic-Channel jplist-topic-Channel-Sales jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 371360 371360 In this episode, David and John speak with Theresa Caragol, CEO of AchieveUnite Inc., a consulting and education company. Theresa shares how she works with vendors, distributors, and at times, directly with partners to enable their business for success in the channel. Learn about topics such as building trust with partners and customers, delivering engaging content, providing resources that partners actually want, and how to build-up a better co-selling environment. You will also discover key findings in Theresa's research project with CompTIA, the forecast for growth of the channel, and hear Theresa's one recommended sandwich to order to-go during lockdown!LISTEN NOW

062: Engaging & Empowering The Channel With Theresa Caragol

Podcast

In this episode, David and John speak with Theresa Caragol, CEO of AchieveUnite Inc., a consulting and education company. Theresa shares how she ...

063: Leading Change with Melissa Asevedo 063: Leading Change with Melissa Asevedo

In this episode, David and John catch up with Melissa Asevado, CEO of Preferred Voice Data Networks, a Star2Star top ten partner. The team ...

Podcast
Podcast
89 Podcast-Podcast jplist-topic-cloud jplist-topic-Cloud-Technology jplist-topic-Telecom jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 371390 371390 In this episode, David and John catch up with Melissa Asevado, CEO of Preferred Voice Data Networks, a Star2Star top ten partner. The team is also joined by Joel Greer who supports Melissa's region in Baton Rouge, Louisiana. Melissa shares her roots in the industry and tells the story of the many changes in telecom over the years and how she's adapted her business. Learn her success strategy, what challenges she predicts for the industry, how she's dealing with the Covid-19 pandemic, and what the LSU Tiger's scores have to do with sales.LISTEN NOW

063: Leading Change with Melissa Asevedo

Podcast

In this episode, David and John catch up with Melissa Asevado, CEO of Preferred Voice Data Networks, a Star2Star top ten partner. The team is also ...

064: Nurturing Possibilities with Gregg Paulk 064: Nurturing Possibilities with Gregg Paulk

In this episode, David and John speak with Gregg Paulk, Chief Information Officer at Anderson Center For Autism. Gregg shares his story on ...

Podcast
Podcast
90 Podcast-Podcast jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 371420 371420 In this episode, David and John speak with Gregg Paulk, Chief Information Officer at Anderson Center For Autism. Gregg shares his story on becoming involved with Anderson Center For Autism, and why Star2Star stood out and proved to be the optimal solution for the business. Learn how Gregg's passionate organization educates and nurtures autistic children and adults to help them reach their fullest development and integrate back into communities. Discover the technology that has helped Anderson Center For Autism continue operations during the coronavirus, Gregg's favorite restaurant for a takeout meal, and what new technologies are catching Gregg's interest for further empowering Anderson Center's facilities and staff.LISTEN NOW

064: Nurturing Possibilities with Gregg Paulk

Podcast

In this episode, David and John speak with Gregg Paulk, Chief Information Officer at Anderson Center For Autism. Gregg shares his story on becoming ...

065: Customer Centric Selling Strategy with Frank... 065: Customer Centric Selling Strategy with Frank...

In this episode, David and John speak with Frank Visgatis, President & Chief Operating Officer at CustomerCentric Systems LLC. Frank takes ...

Podcast
Podcast
91 Podcast-Podcast jplist-topic-cloud jplist-topic-cloud-communications jplist-topic-Cloud-native jplist-topic-Collaboration jplist-topic-Communications jplist-topic-Customer jplist-topic-Customer-Centric jplist-topic-Customer-centric jplist-topic-Sales jplist-topic-strategy jplist-topic-Uc jplist-topic-Ucaas 0 383590 383590 In this episode, David and John speak with Frank Visgatis, President & Chief Operating Officer at CustomerCentric Systems LLC. Frank takes you along on his journey of how he started out in his career in the technology sector, and was pulled into sales where he found great success and a passion that eventually bloomed into the company he helped establish today. Join the talk to dissect the classic sales approach and view what's stuck and what's been perfected. You'll hear a few stories of how big name companies learned to differentiate their sales strategies, have a few laughs on the old days of sales, and learn the knack to the customer centric selling approach. LISTEN NOW

065: Customer Centric Selling Strategy with Frank Visgatis

Podcast

In this episode, David and John speak with Frank Visgatis, President & Chief Operating Officer at CustomerCentric Systems LLC. Frank takes you along ...

The New Normal: How UCaaS Can Help Teams... The New Normal: How UCaaS Can Help Teams...

Businesses everywhere are struggling with the same question: Is it safe to resume office operations? At this point, all 50 states have ...

Blog Article
Blog Article
92 Blog-Article-Blog-Article jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 373381 373381

The New Normal: How UCaaS Can Help Teams Transition

Blog Article

Businesses everywhere are struggling with the same question: Is it safe to resume office operations? At this point, all 50 states have partially ...

066: Unraveling & Upgrading IT with Bryan Buck &... 066: Unraveling & Upgrading IT with Bryan Buck &...

In this episode, David and John speak with Bryan Buck and Griffin Dunn of Burwood Group, a Star2Star partner and managed service provider ...

Podcast
Podcast
93 Podcast-Podcast jplist-topic-Cloud-native jplist-topic-Collaboration jplist-topic-Communications jplist-topic-It jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Upgrade 0 383620 383620

066: Unraveling & Upgrading IT with Bryan Buck & Griffin Dunn

Podcast

In this episode, David and John speak with Bryan Buck and Griffin Dunn of Burwood Group, a Star2Star partner and managed service provider for unified ...

Team Collaboration Solutions & What To Look For Team Collaboration Solutions & What To Look For

Business is rapidly changing, with more and more companies focusing on improving communication and collaboration to streamline their ...

Blog Article
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94 Blog-Article-Blog-Article jplist-topic-Collaboration jplist-topic-Team-Collaboration jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 373412 373412

Team Collaboration Solutions & What To Look For

Blog Article

Business is rapidly changing, with more and more companies focusing on improving communication and collaboration to streamline their processes and ...

067: Present Pandemic: Decoding the Digital... 067: Present Pandemic: Decoding the Digital...

In this episode, David and John chat once again with Evan Kirstel, Social Media Digital Influencer in the B2B enterprise space. As we ...

Podcast
Podcast
95 Podcast-Podcast jplist-topic-Collaboration jplist-topic-Digital-Transformation jplist-topic-Enterprise jplist-topic-Pandemic jplist-topic-Podcast jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 482681 482681

067: Present Pandemic: Decoding the Digital Pulse, with Evan Kirstel

Podcast

In this episode, David and John chat once again with Evan Kirstel, Social Media Digital Influencer in the B2B enterprise space. As we continue to ...

Choosing Cost-effective Communications Choosing Cost-effective Communications

Right now, most businesses are under enormous pressure to slash unnecessary costs. Executives are challenged to do this in an intelligent ...

Blog Article
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96 Blog-Article-Blog-Article jplist-topic-Cloud-native jplist-topic-Collaboration jplist-topic-Communications jplist-topic-Cost-effective jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 383523 383523

Choosing Cost-effective Communications

Blog Article

Right now, most businesses are under enormous pressure to slash unnecessary costs. Executives are challenged to do this in an intelligent way, by ...

068: iTelecom, Insights, iAgent, & Exceeding... 068: iTelecom, Insights, iAgent, & Exceeding...

In this episode, David and John welcome back Micah Bevitz, CEO and Founder of iTelecom for his second podcast appearance. Micah shares some ...

Podcast
Podcast
97 Podcast-Podcast jplist-topic-Agent jplist-topic-Collaboration jplist-topic-ITelecom jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 482732 482732 In this episode, David and John welcome back Micah Bevitz, CEO and Founder of iTelecom for his second podcast appearance. Micah shares some exciting news from iTelecom: the launch of the new iAgent program and platform! Micah shares his experience curating the ideal MSP Master Agency program, and the pain points for agents that he's identified and alleviated that make iTelecom stand out from many of the large Master Agents' programs. Listen to learn about the iAgent app, how iTelecom helps businesses save money to afford the tech they need, the good and the bad amidst the Coronavirus pandemic, and how to make your own hot chocolate ice cream from scratch -no churn needed! Listen Now

068: iTelecom, Insights, iAgent, & Exceeding Agent Expectations with Micah Bevitz

Podcast

In this episode, David and John welcome back Micah Bevitz, CEO and Founder of iTelecom for his second podcast appearance. Micah shares some exciting ...

Telehealth Trends In Response To COVID-19 Telehealth Trends In Response To COVID-19

2020 has seen a massive uptick in telehealth, with an increasing number of healthcare facilities now offering digital communications ...

Blog Article
Blog Article
98 Blog-Article-Blog-Article jplist-topic-Cloud-native jplist-topic-Collaboration jplist-topic-Communications jplist-topic-covid-19 jplist-topic-Enterprise jplist-topic-Telehealth jplist-topic-Telemedicine jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 383557 383557

Telehealth Trends In Response To COVID-19

Blog Article

2020 has seen a massive uptick in telehealth, with an increasing number of healthcare facilities now offering digital communications services due to ...

069 - Then This Happened: A Leadership Discussion... 069 - Then This Happened: A Leadership Discussion...

A leadership discussion about managing through our new normal moderated by Michelle Ragusa-McBain interviewing CEO of JS Group, Janet ...

Podcast
Podcast
99 Podcast-Podcast jplist-topic-Collaboration jplist-topic-covid-19 jplist-topic-Leadership jplist-topic-New-Normal jplist-topic-Pandemic jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 482756 482756 A leadership discussion about managing through our new normal moderated by Michelle Ragusa-McBain interviewing CEO of JS Group, Janet Schijns, and President and Chief Revenue Officer of Star2Star, Michelle Accardi, to discuss: The journey to the top as two powerful women and leaders in techOvercoming challenges of COVID-19 and being successful in our new normalOpportunities in UCaaS, remote technology, and the future of remote work Listen Now

069 - Then This Happened: A Leadership Discussion About Managing Through Our New Normal

Podcast

A leadership discussion about managing through our new normal moderated by Michelle Ragusa-McBain interviewing CEO of JS Group, Janet Schijns, and ...

Forecast Trends For The Post-COVID Workplace Forecast Trends For The Post-COVID Workplace

As the pandemic continues to spread across the U.S., most companies are now hunkering down and refining their social distancing strategies. ...

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100 Blog-Article-Blog-Article jplist-topic-Covid jplist-topic-covid-19 jplist-topic-Trends 0 431264 431264

Forecast Trends For The Post-COVID Workplace

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As the pandemic continues to spread across the U.S., most companies are now hunkering down and refining their social distancing strategies. The ...

Customer Service Tips For A Pandemic Customer Service Tips For A Pandemic

During the early stages of the COVID-19 pandemic, U.S. consumers were suddenly faced with widespread product shortages, which was something ...

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101 Blog-Article-Blog-Article jplist-topic-Collaboration jplist-topic-Communications jplist-topic-Covid jplist-topic-covid-19 jplist-topic-Customer-Service jplist-topic-Pandemic jplist-topic-Ucaas 0 431295 431295

Customer Service Tips For A Pandemic

Blog Article

During the early stages of the COVID-19 pandemic, U.S. consumers were suddenly faced with widespread product shortages, which was something the ...

The New Normal & Tips For Adapting The New Normal & Tips For Adapting

Businesses are now settling into the “new normal” of the pandemic. It’s a transitory time full of uncertainty and change, especially ...

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102 Blog-Article-Blog-Article jplist-topic-Collaboration jplist-topic-Communication jplist-topic-Covid jplist-topic-covid-19 jplist-topic-New-Normal jplist-topic-Ucaas 0 431325 431325

The New Normal & Tips For Adapting

Blog Article

Businesses are now settling into the “new normal” of the pandemic. It’s a transitory time full of uncertainty and change, especially regarding ...

070: Summing Up UCaaS Today with Dave Michels 070: Summing Up UCaaS Today with Dave Michels

In this episode, David and John are joined by Dave Michels, communications protagonist, for the second time. The conversation kicks off on ...

Podcast
Podcast
103 Podcast-Podcast jplist-topic-Collaboration jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 482795 482795 In this episode, David and John are joined by Dave Michels, communications protagonist, for the second time. The conversation kicks off on the topic of enterprise communications needs and how the UCaaS industry will have to adjust itself to meet them. This packed episode also explores Dave’s expert take on Microsoft’s stance in the UCaaS industry, the continual rise of security’s importance and why it is accelerating, disruption from the Coronavirus, and what it takes to go “off the grid” today. Stick around to hear what Dave has in the works on Talking Headz and his upcoming publications, and what he could not be without if he were stranded on a remote island! Listen Now

070: Summing Up UCaaS Today with Dave Michels

Podcast

In this episode, David and John are joined by Dave Michels, communications protagonist, for the second time. The conversation kicks off on the topic ...

Why Your Business Needs Voice, Video &... Why Your Business Needs Voice, Video &...

Business leaders often want to know why they should go through the process of keeping up with the latest communications solutions. Do ...

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104 Blog-Article-Blog-Article jplist-topic-Collaboration jplist-topic-Communication jplist-topic-Ucaas jplist-topic-Video jplist-topic-Voice 0 431355 431355

Why Your Business Needs Voice, Video & Collaboration Tools

Blog Article

Business leaders often want to know why they should go through the process of keeping up with the latest communications solutions. Do companies ...

Remote Desktop Top Benefits Remote Desktop Top Benefits

Why You Should Invest in a Remote Desktop Connection for Your Company Over the last several weeks, we’ve been focusing on operational ...

Blog Article
Blog Article
105 Blog-Article-Blog-Article jplist-topic-Collaboration jplist-topic-Communication jplist-topic-Daas jplist-topic-Desktop-As-A-Service jplist-topic-Remote jplist-topic-Remote-Desktop jplist-topic-Ucaas 0 431428 431428 Why You Should Invest in a Remote Desktop Connection for Your Company Over the last several weeks, we’ve been focusing on operational issues that businesses have been experiencing throughout the pandemic. It’s a very different world now, and companies have been scrambling to adjust to the “new normal” of remote work. Related: Why Your Business Needs Voice, Video & Collaboration Tools One of the top issues that companies have faced during the pandemic is enabling secure access to data and applications. The pandemic has forced organizations to spread out, from secure offices to home environments. This is troubling from a cybersecurity perspective, when considering how much sensitive data is now flowing over insecure and unmonitored networks. Related: The New Normal & Tips For Adapting Unfortunately, the full extent of the cybersecurity damage that the pandemic may cause is still unknown, as not enough time has gone by. It’s possible that many companies will be reporting data breaches in the coming months, as issues come to light. We could be in for a rough fourth quarter, and a long 2021. At this point, companies should be looking to secure their remote workforce in order to avoid messy issues. And one technology that can help is a remote desktop platform. What Is A Remote Desktop? A remote desktop is a secure portal to a virtual environment. A remote desktop connection enables end users to connect to their familiar office desktop, applications, and mission-critical files from any remote location, using an internet connection and a web browser. With a remote desktop, the end user machine, which could be a home desktop, laptop, tablet or mobile phone, acts as a gateway to an encrypted private environment. How Can A Remote Desktop Improve Security? A remote desktop connection enables encrypted, password-protected cloud data storage. By using a remote desktop, employees can store sensitive data in the cloud instead of on their personal devices. This way, information can remain protected if a device is broken, lost, or stolen. Related: How To Leverage DaaS While Working From Home Password protection can be enhanced with multi-factor authentication for additional security. Plus, most remote desktop sessions operate over an encrypted channel, preventing interlopers from snooping in on private communications. What Are The Top Benefits Of A Remote Desktop? There are many advantages to using a remote desktop, apart from security. These include: Flexible End User Access Employees can access remote devices from any number of devices, including desktop computers, laptops, and smartphones. This in turn provides a flexible and convenient end user experience, which is increasingly necessary as workers acclimate to working from home. Remote Maintenance Traditionally one of the top challenges about enabling remote work has been performing routine maintenance and troubleshooting on employee devices. It’s very difficult for IT to troubleshoot when they can’t physically access a device. Yet, this becomes much easier with the help of a remote desktop connection. Administrators can log in through a remote portal, and correct problems from a distance. Fewer Compatibility Issues By using a remote desktop, businesses can invest in software regardless of the operating systems employees are using with their personal devices. A remote desktop connection eliminates configuration issues, allowing employees to access files and services regardless of the machine they are using. Now may be the perfect time to consider a Remote Desktop solution for your business. Make sure you and your private data are protected, no matter where employees are located!

Remote Desktop Top Benefits

Blog Article

Why You Should Invest in a Remote Desktop Connection for Your Company Over the last several weeks, we’ve been focusing on operational issues that ...

071: Championing Channel Sales with Kevin McGrath 071: Championing Channel Sales with Kevin McGrath

In this episode, David and John catch up with Star2Star’s own Kevin McGrath, Regional Account Director. Travel back with us to the early ...

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106 Podcast-Podcast jplist-topic-Channel-Sales jplist-topic-Collaboration jplist-topic-Sales jplist-topic-Sales-Tips jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 483014 483014

071: Championing Channel Sales with Kevin McGrath

Podcast

In this episode, David and John catch up with Star2Star’s own Kevin McGrath, Regional Account Director. Travel back with us to the early days, way ...

Distance Learning Systems & Modernizing Education... Distance Learning Systems & Modernizing Education...

The education sector is now in unchartered waters, as schools across the globe prepare to re-open for the 2020-2021 year via distance ...

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107 Blog-Article-Blog-Article jplist-topic-Collaboration jplist-topic-Communications jplist-topic-Distance-Learning jplist-topic-Distance-Learning-Systems jplist-topic-Education-Technology jplist-topic-Remote-Learning jplist-topic-Ucaas 0 431457 431457

Distance Learning Systems & Modernizing Education Technology

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The education sector is now in unchartered waters, as schools across the globe prepare to re-open for the 2020-2021 year via distance learning. ...

Video Conferencing Guide: How To Have More... Video Conferencing Guide: How To Have More...

Over the last few years, video conferencing has grown from an emerging technology into one of the most popular business communications ...

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108 Blog-Article-Blog-Article jplist-topic-Collaboration jplist-topic-Communication jplist-topic-Ucaas jplist-topic-Video jplist-topic-video-conferencing jplist-topic-video-meetings 0 431486 431486

Video Conferencing Guide: How To Have More Effective Video Meetings

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Over the last few years, video conferencing has grown from an emerging technology into one of the most popular business communications tools. The ...

Tips For A Successful Fourth Quarter 2020 Tips For A Successful Fourth Quarter 2020

2021 is right around the corner. However, there’s one more big test that businesses will have to face before the year is over: The busy ...

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109 Blog-Article-Blog-Article jplist-topic-2020 jplist-topic-Collaboration jplist-topic-Communication jplist-topic-Q4 jplist-topic-Ucaas 0 431515 431515

Tips For A Successful Fourth Quarter 2020

Blog Article

2021 is right around the corner. However, there’s one more big test that businesses will have to face before the year is over: The busy fourth ...

072: Conversations of the Cloud with Nick Lippis 072: Conversations of the Cloud with Nick Lippis

In this episode, David and John chat with Nick Lippis, co-founder of ONUG, the Open Networking User Group. Discover the founding story of ...

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110 Podcast-Podcast jplist-topic-cloud jplist-topic-cloud-communications jplist-topic-Cloud-Technology jplist-topic-Cloud-native jplist-topic-Collaboration jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 483040 483040

072: Conversations of the Cloud with Nick Lippis

Podcast

In this episode, David and John chat with Nick Lippis, co-founder of ONUG, the Open Networking User Group. Discover the founding story of how this ...

The Benefits Of Packaged Applications The Benefits Of Packaged Applications

Purchasing a cloud-based communication system should lead to automatic time and cost savings. Yet, businesses often invest in such ...

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111 Blog-Article-Blog-Article jplist-topic-Collaboration jplist-topic-Communication jplist-topic-crm-integration jplist-topic-Employee-Alerts jplist-topic-Integration jplist-topic-Mass-Notification jplist-topic-Packaged-Applications jplist-topic-Ucaas jplist-topic-Urgent-Notification 0 431544 431544

The Benefits Of Packaged Applications

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Purchasing a cloud-based communication system should lead to automatic time and cost savings. Yet, businesses often invest in such platforms only to ...

073: The Road of Remote Work with RE-INVIG 073: The Road of Remote Work with RE-INVIG

In this episode, David and John chat with the whole RE-INVIG posse! This show welcomes the most guests hosted to date by starring Ryan ...

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112 Podcast-Podcast jplist-topic-Collaboration jplist-topic-Remote-Work jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Work-From-Home 0 483065 483065

073: The Road of Remote Work with RE-INVIG

Podcast

In this episode, David and John chat with the whole RE-INVIG posse! This show welcomes the most guests hosted to date by starring Ryan Ybarra, ...

074: Expanding Sales Through Social Media with... 074: Expanding Sales Through Social Media with...

In this episode, David and John interview Janet Schijns, CEO of JS Group, a Top 10 Women in Tech honoree, and 2019 Channel Influencer of ...

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074: Expanding Sales Through Social Media with Janet Schijns

Podcast

In this episode, David and John interview Janet Schijns, CEO of JS Group, a Top 10 Women in Tech honoree, and 2019 Channel Influencer of the Year, to ...

The Latest Updates You Need For Your Business... The Latest Updates You Need For Your Business...

The business phone system has evolved considerably over the last few decades, emerging as a foundational component for a variety of ...

Blog Article
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114 Blog-Article-Blog-Article jplist-topic-Business-Phone-System jplist-topic-Collaboration jplist-topic-Communication jplist-topic-Ucaas 0 431574 431574

The Latest Updates You Need For Your Business Phone System

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The business phone system has evolved considerably over the last few decades, emerging as a foundational component for a variety of services ...

Are You With The Right VoIP Provider? Are You With The Right VoIP Provider?

Making the leap to VoIP isn’t always guaranteed to solve your communications challenges. Many companies migrate thinking it will lead to ...

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115 Blog-Article-Blog-Article jplist-topic-Collaboration jplist-topic-Communication jplist-topic-Ucaas jplist-topic-Voip jplist-topic-Voip-Provider 0 431604 431604

Are You With The Right VoIP Provider?

Blog Article

Making the leap to VoIP isn’t always guaranteed to solve your communications challenges. Many companies migrate thinking it will lead to drastic ...

075: The Communications Chronicles with Graham... 075: The Communications Chronicles with Graham...

In this episode, David and John are joined once more by Heads In The Cloud's own Graham Potter as they congratulate him on his retirement. ...

Podcast
Podcast
116 Podcast-Podcast jplist-topic-cloud jplist-topic-Collaboration jplist-topic-Communications jplist-topic-Telecom jplist-topic-telecommunications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 483146 483146 In this episode, David and John are joined once more by Heads In The Cloud's own Graham Potter as they congratulate him on his retirement. Listen in to hear Graham's full story of what brought him to Star2Star and his array of expertise. You'll also be taken on a tour of voice communications' journey and see how much has changed over time, as well as rapidly over 2020 alone. Ponder with us over which form of communication is most critical (voice, text, or visual) and decide which you'd want if you could just have one! Listen Now

075: The Communications Chronicles with Graham Potter

Podcast

In this episode, David and John are joined once more by Heads In The Cloud's own Graham Potter as they congratulate him on his retirement. Listen in ...

076: Everything From 5G to Flying Teslas With... 076: Everything From 5G to Flying Teslas With...

In this episode, David and John welcome back Zeus Kerravala, Founder and Principal Analyst at ZK Research, for the third time by popular ...

Podcast
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117 Podcast-Podcast jplist-topic-5G jplist-topic-cloud jplist-topic-cloud-communications jplist-topic-Collaboration jplist-topic-Technology jplist-topic-Tesla jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 483232 483232 In this episode, David and John welcome back Zeus Kerravala, Founder and Principal Analyst at ZK Research, for the third time by popular demand! Listen as Zeus provides information on the industry's most buzz-worthy topics, get answers to questions about workforce management, find out some of UCaaS's major players' growth strategies, and catch up on the current disruptors in the industry! Join us and challenge the statements that are popping up in the news and hear Zeus's expert take on it all! Listen Now

076: Everything From 5G to Flying Teslas With Zeus Kerravala

Podcast

In this episode, David and John welcome back Zeus Kerravala, Founder and Principal Analyst at ZK Research, for the third time by popular demand! ...

Why Small Business Phone Systems Need Service... Why Small Business Phone Systems Need Service...

The customer experience has emerged as a top business driver in recent years. This is a trend that was already picking up steam heading ...

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118 Blog-Article-Blog-Article jplist-topic-Customer-Experience jplist-topic-Customer-Service jplist-topic-CX jplist-topic-Service-Insight jplist-topic-Small-Business jplist-topic-Small-Business-Phone-Systems 0 432354 432354

Why Small Business Phone Systems Need Service Insight

Blog Article

The customer experience has emerged as a top business driver in recent years. This is a trend that was already picking up steam heading into 2020, ...

Modern Technology Solutions for Modern Technology... Modern Technology Solutions for Modern Technology...

EPISODE NOTES In this episode, David and John speak with Dan Ziegler, Transformation Advisor and founder of The Daniel Ziegler.co, an ...

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Modern Technology Solutions for Modern Technology Challenges with Dan Ziegler

Podcast

EPISODE NOTES In this episode, David and John speak with Dan Ziegler, Transformation Advisor and founder of The Daniel Ziegler.co, an organization ...

The Evolution Of VoIP Service In A Changing Market The Evolution Of VoIP Service In A Changing Market

VoIP was first invented back in 1995, as a solution to help companies circumvent expensive long-distance calls. With the advent of VoIP ...

Blog Article
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120 Blog-Article-Blog-Article jplist-topic-cloud jplist-topic-Trends jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Voice-Over-Ip jplist-topic-Voip 0 437961 437961 VoIP was first invented back in 1995, as a solution to help companies circumvent expensive long-distance calls. With the advent of VoIP service, it suddenly became possible to make calls over an internet connection, using dial-up links and leased lines — a groundbreaking innovation that forever changed the way that businesses communicate. Related: Are You With The Right VoIP Provider? Fast forward 25 years, and dial-up is ancient history while the publicly switched telephone network (PSTN) — which used to be required for VoIP — is also going by way of the dinosaur. Yet, VoIP service remains more popular than ever as organizations across all industries are still relying on it to make local and international calls. COVID-19’s Impact On VoIP VoIP adoption was already surging prior to COVID-19. In fact, one study from 2019 predicted that 90 percent of IT leaders would stop purchasing on-premise based UC solutions by 2021, believing that the future of communications would center around the cloud. Related: Forecast Trends For The Post-COVID Workplace Then, the global pandemic hit, accelerating digital transformation for companies across all verticals, and pushing organizations into the cloud. And as a result, VoIP service has become even more popular due to its ability to provide reliable and flexible service from any location — aligning with the needs of budget-conscious organizations that are adopting remote work. At present, the VoIP market is now hovering around $82.5 billion and is on pace to reach $102.4 billion by the end of 2026. What To Look For In A VoIP Service Platform While VoIP as a technology has come a long way over the years, there is still a big difference in quality among today’s providers. Not all vendors offer the same level of quality, meaning companies need to be especially careful when vetting providers and implementing solutions into their environments. Here are some things you should consider when searching for VoIP service: Reliable service: Don’t settle for anything less than 99.999 percent uptime in a VoIP platform. Look for a solution that comes with a demonstrated ability to maintain uptime, along with real-time monitoring and seamless failover. Around the clock support: Even the best system will sometimes require service and support. So in addition to a maximum uptime guarantee, make sure the VoIP service comes with around-the-clock helpdesk service and next day parts replacement. Full collaboration: Voice service is only one part of the equation when it comes to enterprise communications. Look for a VoIP product that integrates with a large unified communications as a service (UCaaS) offering, providing access to video, text and live chat. VoIP In 2021 & Beyond As businesses continue to adapt to the new normal, and their adjustments become part of the standard landscape, VoIP will continue to be an integral part of communications. Methods and communications needs may change, but reliable VoIP service is here to stay. Want to see how Star2Star’s VoIP solutions stay on the cutting edge? Try a demo today.

The Evolution Of VoIP Service In A Changing Market

Blog Article

VoIP was first invented back in 1995, as a solution to help companies circumvent expensive long-distance calls. With the advent of VoIP service, it ...

Practical UCaaS Applications & Best Practices for... Practical UCaaS Applications & Best Practices for...

EPISODE NOTES In this episode, David and John speak with Steve Womer, VP of Customer and Solutions Engineering at Interface Systems, a ...

Podcast
Podcast
121 Podcast-Podcast jplist-topic-Caas jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications 0 507968 507968 EPISODE NOTES In this episode, David and John speak with Steve Womer, VP of Customer and Solutions Engineering at Interface Systems, a 13-year Star2Star partner. Steve shares stories learned through 26 years in business with roots in security integration that blossomed into a full-scale solution. Explore various use cases from retail, food services, and more industries as they've adapted to the COVID-19 landscape and learn how consumer behaviors are shaping the way businesses are communicating. Show Links: LinkedIn (Steve): https://www.linkedin.com/in/stevenmichael-99/Website: https://interfacesystems.com/LinkedIn: https://www.linkedin.com/company/interfacesystems/Twitter: https://twitter.com/interface_sysFacebook: https://www.facebook.com/InterfaceSystems/ https://headsinthecloud.simple...

Practical UCaaS Applications & Best Practices for Distributed Enterprises by Steve Womer, Interface

Podcast

EPISODE NOTES In this episode, David and John speak with Steve Womer, VP of Customer and Solutions Engineering at Interface Systems, a 13-year ...

Socially Distant Holidays: VoIP Phone Essentials Socially Distant Holidays: VoIP Phone Essentials

This is shaping up to be a holiday season like no other, as the surging pandemic is forcing shoppers to make online purchases from the ...

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Socially Distant Holidays: VoIP Phone Essentials

Blog Article

This is shaping up to be a holiday season like no other, as the surging pandemic is forcing shoppers to make online purchases from the safety of ...

Remote Monitoring & Remote Solutions with Shahar... Remote Monitoring & Remote Solutions with Shahar...

In this episode, David and Frederick get to chat with Shahar Milman, VP Business Development at Galooli Group, a leading innovator of ...

Podcast
Podcast
123 Podcast-Podcast jplist-topic-Caas jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications 0 507994 507994 In this episode, David and Frederick get to chat with Shahar Milman, VP Business Development at Galooli Group, a leading innovator of remote management Industrial IoT solutions. From exciting tales of real-life burglaries to managing and monitoring solar energy for maximum efficiency, Shahar Milman shares various issues that the Galooli Groups' solutions have solved. Discover how remote monitoring helps companies use data to make the best decisions and even improve their carbon footprint. Show Links LinkedIn: https://www.linkedin.com/in/shahar-milman-974a5718/Website: http://www.galooli.com/LinkedIn: https://www.linkedin.com/company/galooli/Twitter: https://twitter.com/galooligroupFacebook: https://www.facebook.com/GalooliGroup  https://headsinthecloud.simple...

Remote Monitoring & Remote Solutions with Shahar Milman

Podcast

In this episode, David and Frederick get to chat with Shahar Milman, VP Business Development at Galooli Group, a leading innovator of remote ...

Redefining The Remote Workspace Redefining The Remote Workspace

In many ways, 2020 was a wakeup call for global businesses regarding remote work. Countless organizations learned the hard way that remote ...

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124 Blog-Article-Blog-Article jplist-topic-cloud jplist-topic-Collaboration jplist-topic-Remote jplist-topic-Remote-Work jplist-topic-Remote-Workspace jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Work-From-Home 0 483174 483174

Redefining The Remote Workspace

Blog Article

In many ways, 2020 was a wakeup call for global businesses regarding remote work. Countless organizations learned the hard way that remote work ...

2021 Business Goals For Success 2021 Business Goals For Success

Congratulations — your business made it through 2020, proving that it’s resilient and capable of handling a variety of challenges. ...

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125 Blog-Article-Blog-Article jplist-topic-2021 jplist-topic-2021-Goals jplist-topic-Business-Goals jplist-topic-Business-Success jplist-topic-cloud jplist-topic-cloud-communications jplist-topic-Collaboration jplist-topic-New-Year jplist-topic-New-Year-Resolutions jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 483205 483205

2021 Business Goals For Success

Blog Article

Congratulations — your business made it through 2020, proving that it’s resilient and capable of handling a variety of challenges. Related: ...

Imposter Syndrome to Unconscious Bias with Pattie... Imposter Syndrome to Unconscious Bias with Pattie...

EPISODE NOTES In this episode, we introduce the first show in a special series featuring Star2Star's President and CRO Michelle Accardi, ...

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126 Podcast-Podcast jplist-topic-Caas jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications 0 508016 508016 EPISODE NOTES In this episode, we introduce the first show in a special series featuring Star2Star's President and CRO Michelle Accardi, focusing on women in technology. Michelle interviews Pattie Grimm, the President, and CEO of Advantage Training for an in-depth discussion about imposter syndrome. Pattie shares what imposter syndrome is, how to identify it, and how to overcome this unconscious bias that has been found to affect high-performers, especially women. Show Links: $10 Copy of Pattie's book Quiet Women Never Changed History! http://womenkickingglass.com/bookTwitter: https://twitter.com/pattie_grimmLinkedIn: https://www.linkedin.com/in/pattie-grimm/Facebook: https://www.facebook.com/womenkickingglass2/Advantage Training website: https://advantage-training.com/ https://headsinthecloud.simple...

Imposter Syndrome to Unconscious Bias with Pattie Grimm

Podcast

EPISODE NOTES In this episode, we introduce the first show in a special series featuring Star2Star's President and CRO Michelle Accardi, focusing on ...

Top Enterprise Technology Trends For 2021 Top Enterprise Technology Trends For 2021

With all the focus on COVID-19 right now, it’s easy to lose sight of just how quickly the enterprise is changing from a technology ...

Blog Article
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127 Blog-Article-Blog-Article jplist-topic-2021 jplist-topic-cloud jplist-topic-Collaboration jplist-topic-Enterprise jplist-topic-Enterprise-Technology jplist-topic-Remote-Work jplist-topic-Technology-Trends jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Work-From-Home 0 483266 483266 With all the focus on COVID-19 right now, it’s easy to lose sight of just how quickly the enterprise is changing from a technology perspective. For instance, worldwide IT spending is forecasted to increase by 6.2% from 2020, after declining 3.2% last year due to the pandemic. Related: 2021 Business Goals For Success “CIOs have a balancing act to perform in 2021 — saving cash and expanding IT,” explained John-David Lovelock, distinguished research vice president at Gartner. “With the economy returning to a level of certainty, companies are investing in IT in a manner consistent with their expectations for growth, not their current revenue levels. Digital business, led by projects with a short Time to Value, will get more money and board level attention going into 2021.” Enterprise Technology Trends: What You Need To Know Here's a breakdown of what to expect as we move deeper into 2021. Migrating To The Cloud COVID-19 significantly accelerated global cloud migration, as companies moved to remote and hybrid work environments. Looking forward, it’s clear this trend is just getting started. According to IDC, 80 percent of enterprises plan to speed up their shift to a cloud-centric infrastructure. Businesses are increasingly abandoning legacy technologies in favor of cloud systems that can be accessed from any location. Related: Redefining The Remote Workspace "The COVID-19 pandemic highlighted that the ability to rapidly adapt and respond to unplanned/foreseen business disruptions will be a clearer determiner of success in our increasingly digitized economy," explained Rick Villars, IDC group vice president for worldwide research. "A large percentage of a future enterprise's revenue depends upon the responsiveness, scalability, and resiliency of its infrastructure, applications, and data resources." Shifting To Microservices As enterprises continue their shift to the cloud, they will also continue to abandon monolithic application architectures in favor of microservices. More and more enterprises are realizing that their monolithic architectures are holding them back from achieving agility and flexibility in the cloud. Related: The Evolution Of VoIP Services In A Changing Market Microservices offer many advantages for enterprise applications, as they are much easier to build and maintain. They can also reduce coupling and drive innovation. Look for this trend to take off in 2021. Tightening IAM The shift to the cloud has led to an explosion in human and non-human identities. Now more than ever, enterprises need to clamp down on identity management to protect sensitive data and workloads, and prevent unauthorized users from gaining access to sensitive systems and wreaking havoc. Related: Remote Desktop Top Benefits In 2021, expect more enterprises to tighten their identity access management (IAM) strategies, using automation, AI, and secure Virtual Desktop Infrastructure (VDI) to gain better visibility and control over their systems and processes. Automating Workflows Recent advancements in AI, machine learning, and optical character recognition (OCR) make it easier than ever to automate backend workflows. Over the next year, enterprises will continue to push forward on the automation front to streamline laborious and time-consuming tasks like data entry. Related: Why Your Business Needs Voice, Video & Collaboration Tools Organizations that fail to embrace workflow automation risk being displaced in the coming years by digital competitors that can move faster and more efficiently. Putting Data To Use Over the last several years, enterprises have been collecting unfathomable amounts of data and feeding it into data lakes and warehouses. Now, the focus is shifting from merely collecting data to putting it to use. Related: How To Have More Effective Video Meetings Enterprises are now building robust data pipelines, and focusing on tracking how information moves and changes from point to point. There is a growing demand for systems that can turn raw information into real-time analytics. Enhancing Communication & Collaboration In 2020, most IT administrators were focused on migrating workers to home environments and establishing base level connectivity, communication, and collaboration. For many companies, the process was rushed and completed haphazardly. This year, much of the focus in the enterprise arena will be centered around refining the way teams work together. For example, it’s not just about using a platform like Teams anymore, but looking for ways to enhance the end user experience. In case you missed the headline, Star2Star recently announced that the company is fully integrated with the Teams platform — demonstrating the company’s ongoing commitment to evolving with the changing enterprise technology landscape. Learn More About Star2Star® Business Voice for Microsoft Teams

Top Enterprise Technology Trends For 2021

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With all the focus on COVID-19 right now, it’s easy to lose sight of just how quickly the enterprise is changing from a technology perspective. For ...

The Benefits of Cloud-Native Communications &... The Benefits of Cloud-Native Communications &...

Cloud-native technologies will continue to power digital transformation strategies, says a new report from Forrester. According to the ...

Blog Article
Blog Article
128 Blog-Article-Blog-Article jplist-topic-cloud jplist-topic-Cloud-native jplist-topic-Collaboration jplist-topic-Communications jplist-topic-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 484738 484738 Cloud-native technologies will continue to power digital transformation strategies, says a new report from Forrester. According to the report, by the end of 2021, 60 percent of companies will leverage containers on public cloud platforms, while 25 percent of developers will leverage serverless architecture. Related: Top Enterprise Technology Trends For 2021 What Is Cloud-Native? If you’re new to the term, cloud-native refers to the building and running applications that live in the public cloud as opposed to on-premises data centers. The “native” aspect comes from the origin of these applications as uniquely cloud-based and optimized for cloud computing. Related: 2021 Business Goals For Success Cloud-native technologies are typically containerized and based on microservices, and are designed to run on distributed cloud computing platforms. They are designed to be highly scalable, resilient, and easy to manage. Top 3 Benefits Of Cloud-Native Communications & Collaboration Wondering whether your business should be taking advantage of cloud-native communications and collaboration tools? Here are some of the benefits to consider. Unify Operations By deploying powerful cloud-native services, your business can easily unify voice, chat, mobile, and other mission-critical operations across the entire enterprise. These technologies empower your business to operate as seamlessly in the cloud as though you were back in the office. This is especially useful in today’s remote work setting, with your employees most likely spread out and telecommuting from home offices with varying internet connections, equipment, and security. With cloud-native tools, you can create a cohesive, secure, and cost-effective communications environment for everyone. Related: Redefining The Remote Workspace Increase Productivity A robust cloud-native communications and collaboration system increases productivity in a few different ways. First and foremost, it reduces app overload by keeping communications centralized and prevents employees from having to move back and forth between programs. Related: The Evolution Of VoIP Service In A Changing Market As a result, your company will experience less downtime and fewer productivity gaps. Native cloud applications that come with full business continuity and disaster recovery features ensure further protection from lost productivity. Deploy & Maintain With Ease Cloud-native solutions can be seamlessly delivered to end users across any global location, making deployment quick and painless. Updates can also be automatically handled from a centralized location. When your maintenance activities are managed by a secure provider, you alleviate one more thing from your plate and can focus more confidently on your business. Want to learn more about Star2Star’s leading cloud-native communications and collaboration offerings? See The Difference

The Benefits of Cloud-Native Communications & Collaboration

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Cloud-native technologies will continue to power digital transformation strategies, says a new report from Forrester. According to the report, by the ...

The Machi Minute: You’re “Always” Starting... The Machi Minute: You’re “Always” Starting...

Two weeks ago, I wrote a blog about video calling and starting calls with video. I got a few questions and comments about that, some saying ...

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129 Blog-Article-Blog-Article jplist-topic-Caas jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications jplist-topic-Voip 0 508374 508374

The Machi Minute: You’re “Always” Starting a Call with Video, Really?

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Two weeks ago, I wrote a blog about video calling and starting calls with video. I got a few questions and comments about that, some saying “The ...

Uses For Curbside Service You Might Not Have... Uses For Curbside Service You Might Not Have...

Curbside service is one of the hottest technologies to emerge from the pandemic. In fact, last year curbside service at retail stores ...

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Uses For Curbside Service You Might Not Have Considered

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Curbside service is one of the hottest technologies to emerge from the pandemic. In fact, last year curbside service at retail stores increased by ...

The Pandemic In Review: The Evolution Of Remote... The Pandemic In Review: The Evolution Of Remote...

It’s hard to believe it was only a year ago that the pandemic broke out, turning the world completely upside down. In a matter of days, ...

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The Pandemic In Review: The Evolution Of Remote Work

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It’s hard to believe it was only a year ago that the pandemic broke out, turning the world completely upside down. In a matter of days, travel ...

Work From Home Tips For Keeping Work-Life Balance Work From Home Tips For Keeping Work-Life Balance

We’re in year two of the work from home experiment, but that doesn’t mean everyone has quite managed to master the art of remote work. ...

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132 Blog-Article-Blog-Article jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Voip 0 507006 507006 We’re in year two of the work from home experiment, but that doesn’t mean everyone has quite managed to master the art of remote work. One widespread problem facing workers today is there is no separation from home and work. In the past, you could go to work in the morning and leave at the end of the day, but this is no longer the case. In fact, in one study, 42 percent of respondents said they miss the separation of work from home. Related: Redefining The Remote Workspace That said, there are some easy workarounds to establish boundaries and maintain space while working out of the house. Here are a few of them. Set Up A Dedicated Office Space A dedicated office area that you can go to during the day may help create the necessary separation of space that many people feel they are lacking. This could be a garage, spare room, or even a part of your living room that’s sectioned off with a room divider. Related: Remote Desktop Top Benefits The point is, you should have a dedicated area that you can leave and not look at when the workday is over. Using your living room sofa as an office isn’t the only solution! Rent A Private Office Just because you work from home doesn’t mean you need to actually work out of the house. Maybe it’s time to consider renting a private office if you can afford it. Related: Forecast Trends For The Post-COVID Workplace Chances are you can rent a decent office without paying too much right now, as companies are desperately trying to rent unused space to tenants. Or, split the cost with some co-workers. Poke around for a place that’s affordable and allows you to work in private while remaining socially distant. Get Noise Cancelling Headphones Headspace is very important when you’re working from home. It’s not easy to concentrate when kids are running around, dogs are barking, doorbells are ringing, and televisions are blaring. Related: Distanced Learning Systems & Modernizing Education Technology Getting a pair of noise cancelling headphones might be a good idea. They can help tune out the world around you, with the added benefit of helping to eliminate distractions in your vicinity. Some headphones also come with light indicators, alerting family members or friends not to bother you while you are working. Maintain Work From Home Collaboration You shouldn’t feel tied to an office phone or even a device anymore, when considering the abundance of remote workspaces that are available. Thanks to unified communications as a service (UCaaS), you can jump from device to device with ease, without losing a step. For example, you may need to leave your living room desktop and move to a laptop in a private office setting for a call. With a remote collaboration solution, this should be a breeze. Related: How To Have More Effective Video Meetings As an added bonus, UCaaS comes with presence indicators that you can use to let team members know when you’re available and when you’ve checked out for the day — so you don’t get work texts and notifications when you’re in the middle of dinner with family or watching your favorite show at the end of a long day. Do you have any suggestions to make remote work a breeze? We’d love to hear them. And remember: We’re all in this together. Learn more about how Star2Star can help improve your work from home experience! Learn More

Work From Home Tips For Keeping Work-Life Balance

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We’re in year two of the work from home experiment, but that doesn’t mean everyone has quite managed to master the art of remote work. One ...

The Machi Minute: The Bill Wignall TalkingHeadz... The Machi Minute: The Bill Wignall TalkingHeadz...

In late March, once the Star2Star deal closed, Sangoma’s CEO, Bill Wignall, did a podcast with Dave Michels and Evan Kirstel. According ...

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The Machi Minute: The Bill Wignall TalkingHeadz Podcast

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In late March, once the Star2Star deal closed, Sangoma’s CEO, Bill Wignall, did a podcast with Dave Michels and Evan Kirstel. According to Dave, ...

How Virtual Travel & Cloud Communications Are... How Virtual Travel & Cloud Communications Are...

As a result of the COVID-19 pandemic, the travel industry took a considerable hit. It could still be a while before we see travel resume to ...

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How Virtual Travel & Cloud Communications Are Changing The Travel Industry

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As a result of the COVID-19 pandemic, the travel industry took a considerable hit. It could still be a while before we see travel resume to ...

The Machi Minute: Sangoma Completes Acquisition... The Machi Minute: Sangoma Completes Acquisition...

On January 29th, Sangoma announced a definitive agreement to acquire Star2Star, a cloud-based Communications as a Service provider with a ...

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The Machi Minute: Sangoma Completes Acquisition of Star2Star

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On January 29th, Sangoma announced a definitive agreement to acquire Star2Star, a cloud-based Communications as a Service provider with a leading ...

The Quality of Our Calls The Quality of Our Calls

We've all been on more than our fair share of video calls the past 14 months. And we've probably used all the different video calling ...

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The Quality of Our Calls

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We've all been on more than our fair share of video calls the past 14 months. And we've probably used all the different video calling platforms ...

The Machi Minute: Why Video Can’t Be Your Sole... The Machi Minute: Why Video Can’t Be Your Sole...

I’m sure we can all agree that the year 2020 changed all of us in different ways, and for many of us it changed the way we communicate. ...

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The Machi Minute: Why Video Can’t Be Your Sole “Go to” Communications Platform

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I’m sure we can all agree that the year 2020 changed all of us in different ways, and for many of us it changed the way we communicate. It’s not ...

The Machi Minute: Integrating Video Into Our... The Machi Minute: Integrating Video Into Our...

I’ve been writing a lot about video lately, because I’ve been thinking a lot about video lately. As many people get vaccinated, we’re ...

Blog Article
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138 Blog-Article-Blog-Article jplist-topic-Caas jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications jplist-topic-Voip 0 511829 511829 I’ve been writing a lot about video lately, because I’ve been thinking a lot about video lately. As many people get vaccinated, we’re starting to see some businesses coming back to “working in the office”. I took my first business trip in a long time recently to our site in Huntsville, Alabama and had the pleasure of actually interacting with many of our folks face to face. And it got me thinking even more about video. Given video has been the ‘de facto’ way to hold a meeting, even a 1:1 meeting for over a year, how will we integrate video into our business communications going forward? I mean, think about meetings two years ago. Likely there were many people in a room and also likely there were 1 or 2 people calling in remotely. And let’s say someone went up to a whiteboard to draw something. If you were a remote person, you were lucky if someone remembered to even try to explain what people were talking about. This wasn’t a problem during the past year because everyone truly was equal – everyone was remote and everyone saw whatever everyone else saw, or if someone was sharing. Will everyone now, even those in the actual room, automatically go to video so everyone is still “equal”? It’s hard to know. That did happen with me when I went on that trip, with a group meeting where one other person was in the room, but we’re all still in our video phase now. Still very aware. But it was bizarre being in a room and people were all staring at their laptops. I’m guessing the meetings will occur on video, and people will be more aware. But we’ll start to turn cameras off, and we'll use the video for collaboration purposes. We’ll see. I’ll visit this topic one year from now. Should be interesting!

The Machi Minute: Integrating Video Into Our Future Business Communications

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I’ve been writing a lot about video lately, because I’ve been thinking a lot about video lately. As many people get vaccinated, we’re starting ...

Returning Back To Normal: Part One Returning Back To Normal: Part One

It’s impossible to say for certain that the pandemic is winding down. At this point, health experts are still trying to reign in COVID-19 ...

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139 Blog-Article-Blog-Article jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Voip 0 507120 507120 It’s impossible to say for certain that the pandemic is winding down. At this point, health experts are still trying to reign in COVID-19 and distribute vaccines to the public. The return "back to normal" is in sight, but we’re still in the thick of it. And in this period of transition, there is considerable debate over what "normal" will look like. Related: 6 Tips For A Smooth Collaboration Migration Most businesses are looking forward and forming strategies to safely resume some in-person operations. This two-part series will explore some of the structural changes that are taking place across various industries, as companies pivot to the “next” normal of the pandemic. Back To Normal With A Twist: Shifting To Hybrid Work Despite the rocky transition to remote work at the onset of the pandemic, feelings about the trend appear to be mostly positive across the board. In a recent benchmark survey from PwC, 83 percent of employers said the shift to remote work has been successful for their company, up from 73% in June 2020. Related: Why Video Can’t Be Your Sole “Go to” Communications Platform Most companies have established at least base level remote connectivity and security, and are now in the process of upgrading their services and laying the groundwork for permanent remote work. That said, the future of remote work will most likely be much different. A gradual shift to hybrid work is already starting to take place, which is expected to accelerate in the coming months as more people get vaccinated. Eventually, hybrid work will be the new normal. Related: Work From Home Tips For Keeping Work-Life Balance Consider the fact that in PwC’s survey, only 13 percent of executives claimed they are ready to permanently ditch their offices. And 75 percent of executives believe at least half of their office employees will return to the office by June 2021. It’s clear that executives will need to tread lightly when asking employees to resume on-site operations though, or pushback will occur. PwC found that employees want to return back to normal more slowly than employers in regards to in-office operations, with 61% of employees expecting to spend half their time on-site by July. Hybrid work acceleration will largely depend on how the next few months pan out. Retrofitting Offices For Hybrid Work PwC also found that U.S. executives are planning many new investments to support hybrid work. Some of the top investments include tools for virtual collaboration (72%), IT infrastructure to secure virtual connectivity (70%) and training for managers to manage a more virtual workspace (64%). Additional investments include fitting conference rooms with enhanced virtual connectivity, and hoteling applications, among others. Related: The Pandemic In Review & The Evolution Of Remote Work Many companies have been forced to retrofit their office environments to enable social distancing. The majority of companies will also be using scheduling systems to limit on-site workers and reduce the spread of germs. Further, social distancing requirements are increasing demand for mobile solutions that enable workers to move around throughout the day, instead of being tethered to their desks. Some companies are also implementing hardware with antimicrobial components to limit the spread of COVID-19 on shared surfaces. Surging Cloud Adoption The cloud is more important than ever, as companies prepare for the “work from anywhere” trend that has become a standard business requirement in getting back to normal. Two trends to watch include multi-cloud adoption, which increased by 70% year over year during COVID-19, and cloud native growth. Many organizations are embracing modern cloud architectures built with microservices, which make it easier and cost-effective to build and manage applications. Related: The Benefits Of Cloud-native Communications & Collaboration In addition, there is skyrocketing demand for UCaaS, which keeps teams connected and secure regardless of their location. By implementing UCaaS, companies can achieve reliable communication at all times for both on-site and remote workers. Stay tuned for the next blog in this series, which will focus on cloud computing and the return of retail in the transition of returning back to normal.

Returning Back To Normal: Part One

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It’s impossible to say for certain that the pandemic is winding down. At this point, health experts are still trying to reign in COVID-19 and ...

The Machi Minute: The Role of UC In Limiting... The Machi Minute: The Role of UC In Limiting...

We all owe a great deal of debt to the frontline/essential workers who are not able to work from home for the past 13 months, as a way of ...

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The Machi Minute: The Role of UC In Limiting Exposure For Essential Workers

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We all owe a great deal of debt to the frontline/essential workers who are not able to work from home for the past 13 months, as a way of limiting ...

The Machi Minute: Voice in a Video World – A... The Machi Minute: Voice in a Video World – A...

On June 9th, Omdia will be hosting a webinar titled ”Making Sure Voice Is Heard In a Video World.” If you want to register, please go ...

Blog Article
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141 Blog-Article-Blog-Article jplist-topic-Caas jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications jplist-topic-Voip 0 514630 514630 On June 9th, Omdia will be hosting a webinar titled ”Making Sure Voice Is Heard In a Video World.” If you want to register, please go here. Omdia’s Diane Myers (Chief Analyst, Collaboration) will talk with myself and David Portnowitz of Star2Star, A Sangoma Company about this topic. So, what are we going to discuss? As we all know, in 2020, we all got real familiar with video calling and collaboration platforms. And that’s great for internal communications and some partner and customer communications. But, is that the way forward in the world, especially as related to actual paying customers? Because customers use different methods to connect real-time with your business, the most common is voice calls. We’ll explore why a voice-centric platform that also does video, chat, and SMS is the way forward because of the call control and call routing features in such platforms and because of the tight integration with phones these platforms can provide. In other words, why a Unified Communication platform that has time-tested voice functionality is an excellent choice for today and tomorrow. Please register here for the webinar.

The Machi Minute: Voice in a Video World – A Webinar with Omdia

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On June 9th, Omdia will be hosting a webinar titled ”Making Sure Voice Is Heard In a Video World.” If you want to register, please go here. ...

The Machi Minute: The Role of UC In Limiting... The Machi Minute: The Role of UC In Limiting...

We all owe a great deal of debt to the frontline/essential workers who are not able to work from home for the past 13 months, as a way of ...

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The Machi Minute: The Role of UC In Limiting Exposure For Essential Workers

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We all owe a great deal of debt to the frontline/essential workers who are not able to work from home for the past 13 months, as a way of limiting ...

The Machi Minute: Telecom APIs Move to the Next... The Machi Minute: Telecom APIs Move to the Next...

Telecom APIs in the form of CPaaS (access to telecom functions that reside in the cloud, paid for as you use them) have spurred much ...

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The Machi Minute: Telecom APIs Move to the Next Phase – Packaged Applets

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Telecom APIs in the form of CPaaS (access to telecom functions that reside in the cloud, paid for as you use them) have spurred much innovation and ...

Returning Back To Normal Part 3: Restaurants Returning Back To Normal Part 3: Restaurants

Throughout this series, we have been exploring the impact of COVID-19 on various industries, and how organizations are recovering. ...

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Returning Back To Normal Part 3: Restaurants

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Throughout this series, we have been exploring the impact of COVID-19 on various industries, and how organizations are recovering. Related: ...

The Machi Minute: Connecting with Customers and... The Machi Minute: Connecting with Customers and...

In 2020, we all utilized new and potentially innovative ways to connect with co-workers and customers. And if we didn’t already use ...

Blog Article
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145 Blog-Article-Blog-Article jplist-topic-Caas jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications jplist-topic-Voip 0 515837 515837 In 2020, we all utilized new and potentially innovative ways to connect with co-workers and customers. And if we didn’t already use Unified Communication phone systems, we quickly learned that a key tenet of Unified Communication systems was the mobile and desktop clients, enabling your work phone number to be used (calling in, calling out) from these clients. As such, you could take your work remotely. Perfect for 2020. And video literally entered the picture and became a primary connection mechanism. The fact that technology and today’s excellent broadband networks enabled video calls to happen enabled many businesses to continue operating and continue operating at a high rate. However, while video (rightly) garnered all the headlines, we should not forget about the other tried and true communication types because they are well “tried and true.” We have to remember that connecting with customers and co-workers is different. What works for co-workers likely does not work with customers. Let’s examine this more in next week’s blog.

The Machi Minute: Connecting with Customers and Co-Workers in Today and Tomorrow’s Reality: Part 1

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In 2020, we all utilized new and potentially innovative ways to connect with co-workers and customers. And if we didn’t already use Unified ...

Sangoma Awarded 2021 Pandemic Tech Innovation... Sangoma Awarded 2021 Pandemic Tech Innovation...

Sangoma recently had the pleasure to announce that TMC, a global, integrated media company, and its TMC Labs product review division, named ...

Blog Article
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146 Blog-Article-Blog-Article jplist-topic-Caas jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications jplist-topic-Voip 0 514666 514666 Sangoma recently had the pleasure to announce that TMC, a global, integrated media company, and its TMC Labs product review division, named Sangoma’s end-to-end UCaaS suite as a 2021 Pandemic Tech Innovation Award winner. Related: The Pandemic In Review: The Evolution Of Remote Work Sangoma Technologies Corporation is a trusted leader in delivering cloud-native Communications-as-a-Service solutions for businesses of all sizes. Sangoma’s UCaaS suite, through Star2Star, a Sangoma company, provides leading cloud communications, collaboration, and integration solutions designed for the modern enterprise. Related: The Machi Minute: Sangoma Completes Acquisition of Star2Star Thanks to its cloud-native architecture, Sangoma’s platform was able to respond quickly and effectively to an abrupt change in working environments, and it was this excellent efficiency that paved the way for this award. Features for built-in security, redundancy, integrated chat, and exceptional voice quality across a range of devices allowed businesses to maintain as close to normal operations remotely as possible, replicating very closely how they would function in the office. Related: 6 Tips for a Smooth Collaborative Migration “We were built for flexibility,” said Michelle Accardi, President and Chief Revenue Officer of Star2Star, a Sangoma company, “It’s an honor to be recognized with the Pandemic Tech Innovation Award. Our dedication to providing the cutting-edge technology our customers need to rise above any challenge was a major factor in our response to the pandemic. We are proud to continue offering leading communications solutions to help our customers succeed and thrive!” The Pandemic Tech Innovation Awards recognizes hardware, software, devices, peripherals, applications, and services that help society and business function effectively in the face of challenges caused by Pandemics. Related: What is WebRTC and what is it good for? “Sangoma has displayed its commitment to quality and innovation in the development of their tech solutions contributing to managing and overcoming pandemic outbreaks,” said Rich Tehrani, CEO, TMC. “I look forward to more innovation from Sangoma and their continued effort toward improving the future of the current challenges faced by the most recent Pandemic.” The 2021 Pandemic Tech Innovation Award winners will be featured on Pandemic Tech News online and TMCnet.

Sangoma Awarded 2021 Pandemic Tech Innovation Award

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Sangoma recently had the pleasure to announce that TMC, a global, integrated media company, and its TMC Labs product review division, named ...

Connecting with Customers and Co-Workers in Today... Connecting with Customers and Co-Workers in Today...

Why is communicating with customers and co-workers different? Let’s start with connecting with co-workers. In a work environment, we all ...

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147 Blog-Article-Blog-Article jplist-topic-Caas jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications 0 521636 521636 Why is communicating with customers and co-workers different? Let’s start with connecting with co-workers. In a work environment, we all have the same tools, so it’s easy to chat / instant message, go to the Intranet, or place calls. Indeed, we’ve all been on a lot of video calls. You can say video calls have replaced what we used to call “conference calls.” It’s to the point where setting up video calls in meeting invites is now de rigueur. Also, you can quickly start conversations with chat that might seamlessly switch to video calls because we’re so used to it now. We’ve been on so many video calls lexicon such as “video meeting fatigue” has entered everyday usage. With customers, it’s very different. Customers don’t have the same connected tools as you do and aren’t behind your firewalls anyway. So, a click on the same tool is not so easy. Connecting with customers is more varied. Many customers just want to make an appointment, call about an issue, or find out what time you are open (or even if you are open). As such, with customers, the name of the game is to offer as much self-help as possible and be available in real-time when needed. Thus, we see what at one time were genuine innovations such as phone apps, websites, and IVRs now become centerpieces of today’s customer communication. But there is also a need for real-time communications, and we see the need for multi-modal forms of real-time communications such as texting, chat, and apps, in addition to voice. In this case, video is part of the overall picture but not nearly as front and center as intra-company communication. As such, real-time business communication is pretty nuanced, and video is not the centerpiece. In next week’s blog, we’ll examine why video not being the centerpiece of customer communications could present a problem if you choose a video-centric business communication system.

Connecting with Customers and Co-Workers in Today and Tomorrow’s Reality: Part 2

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Why is communicating with customers and co-workers different? Let’s start with connecting with co-workers. In a work environment, we all have the ...

Star2Star® Business Voice: Introducing... Star2Star® Business Voice: Introducing...

Businesses are under increasing pressure to support remote and hybrid workers, with many now relying on tools like Microsoft Teams to help ...

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Star2Star® Business Voice: Introducing Enterprise-Grade Calling for Teams

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Businesses are under increasing pressure to support remote and hybrid workers, with many now relying on tools like Microsoft Teams to help employees ...

Going to ITEXPO 2021 Going to ITEXPO 2021

Tomorrow I’ll be heading off to ITEXPO, an event I’ve been to countless times before. I may have even been to every single ITEXPO that ...

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Going to ITEXPO 2021

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Tomorrow I’ll be heading off to ITEXPO, an event I’ve been to countless times before. I may have even been to every single ITEXPO that TMC has ...

Star2Star Wins 2021 Teleworking Solutions... Star2Star Wins 2021 Teleworking Solutions...

Star2Star is pleased to announce that they have been recognized as a winner of the 2021 Teleworking Solutions Excellence Award by TMC. The ...

Blog Article
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150 Blog-Article-Blog-Article jplist-topic-Caas jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications jplist-topic-Voip 0 521615 521615 Star2Star is pleased to announce that they have been recognized as a winner of the 2021 Teleworking Solutions Excellence Award by TMC. The TMCnet Teleworking Solutions Excellence Award honors available products that help ensure remote workers have access to the same communications and other corporate resources as they would in the office. Related: Sangoma Awarded 2021 Pandemic Tech Innovation Award Whether they are adjusting to new teleworking environments during the COVID-19 pandemic, or had previously adopted technologies in response to an already existing remote workforce trend, the products and services from winners of the 2021 Teleworking Solutions Excellence Award will enable businesses to effectively support their mobile and remote workforces. Related: The Quality Of Our Calls “We are thrilled to be recognized by TMC with these awards,” said Michelle Accardi, President and Chief Revenue Officer of Star2Star, a Sangoma company. “Star2star is committed to continuously improving the customer experience with more innovative technology solutions that streamline communications and enhance collaboration across all business channels.” Related: 6 Tips for a Smooth Collaboration Migration “The TMCnet Teleworking Solutions Excellence Award recognizes the best and the most innovative products that this industry has to offer. Star2Star has proven their commitment to quality and the further development of Teleworking Solutions industry through its Cloud-native Communications & Collaboration platform,” stated Rich Tehrani, CEO, TMC. Related: Star2Star Business Voice: Introducing Enterprise-Grade Calling For Teams “Congratulations to the entire team at Star2Star for earning this great honor. I look forward to seeing more innovative solutions from them as they continue to contribute to the future of Teleworking,” Tehrani added. Related: The Pandemic in Review: The Evolution of Remote Work The 2021 TMCnet Teleworking Solutions Excellence Award will be highlighted on TMCnet and INTERNET TELEPHONY magazine’s online news portal.

Star2Star Wins 2021 Teleworking Solutions Excellence Award

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Star2Star is pleased to announce that they have been recognized as a winner of the 2021 Teleworking Solutions Excellence Award by TMC. The TMCnet ...

Sangoma Wins 2021 Visionary Spotlight Award For... Sangoma Wins 2021 Visionary Spotlight Award For...

Sangoma Technologies Corporation, a trusted leader in delivering cloud-native Communications-as-a-Service solutions for businesses of all ...

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Sangoma Wins 2021 Visionary Spotlight Award For Digital Transformation

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Sangoma Technologies Corporation, a trusted leader in delivering cloud-native Communications-as-a-Service solutions for businesses of all sizes, ...

The Continuing Journey Of Cloud Education... The Continuing Journey Of Cloud Education...

School’s out for summer, so this is the perfect time to reflect on the learning technologies that help students and teachers succeed. ...

Blog Article
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152 Blog-Article-Blog-Article jplist-topic-Caas jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-Education jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications 0 521662 521662 School’s out for summer, so this is the perfect time to reflect on the learning technologies that help students and teachers succeed. With the chaos of an abrupt switch to virtual learning behind us, there are many opportunities to learn how we can overcome past challenges in adopting new technology. Related: Distance Learning Systems & Modernizing Education Technology With the switch to remote learning in various stages of adoption across the country, cloud-native solutions were an obvious choice for many schools. Although the COVID-19 Pandemic sped up the process for many counties and school districts, there are still many unknowns for fully adopting new technologies. Cloud Education Technology Integration Students in a K-12 setting are still learning about their own individual learning styles, and cloud-native solutions allow them to explore different learning styles in a setting which can give them the best chance at success. While there are plenty of challenges in an entirely virtual environment, students are learning new ways to adapt. The ability to learn from home and not be tied to a physical classroom offers increased flexibility, fewer logistical distractions and challenges, and may even help motivated students to learn at more advanced levels. Related: Returning Back To Normal A dual system, virtual and physical, can also be applied and with the help of CaaS. These systems of integration are important, not only for access to information, but also as a learning tool for the types of technologies that students will continue to encounter once they leave school. Familiarity with common technologies is a basic skill requirement for most workers. Higher Education More frequently than ever, people are entering higher education. As the number of students seeking higher education increases, the cost to both students and educational institutions follows suit. These costs are shouldered primarily by the students themselves, shown in increased tuition costs and debt. Cloud computing is a solution to this phenomenon, as it allows institutions to exponentially increase their offered technological solutions to their students and faculty with decreased costs rather than increased costs. Related: The Pandemic In Review: The Evolution Of Remote Work Technological solutions in higher education are now necessary; one of the major roadblocks for many higher education institutions is the necessary migration of their older systems to a newer, more streamlined and robust system. Fortunately, cloud-native platforms and knowledgeable solution providers can make the transition as painless as possible with little to no downtime. The Ongoing Challenge As more of the world turns to technology for its solutions to problems, the world of education is falling behind, struggling to keep up with emerging technologies. Both higher and lower educational institutions have not yet reached their full potential for technological advantages, let alone cloud computing. Related: The Benefits Of Cloud-native Communications & Collaboration As virtual learning has taken a front seat with the current events of the world at play, robust technological solutions are more important than ever. Students have access to technology that can help them learn even in stressful situations and the skills they learn in navigating those technologies will help them as they continue to grow and learn. Related: 6 Tips For A Smooth Collaboration Migration Remote learning technology is here to stay, and cloud computing is a growing industry that has already had an impact on educational facilities across the globe. Slowly but surely, the rest of the educational world will begin to adopt these new technologies and learn how to use them to benefit students and faculty alike.

The Continuing Journey Of Cloud Education Technology

Blog Article

School’s out for summer, so this is the perfect time to reflect on the learning technologies that help students and teachers succeed. With the ...

The Machi Minute: Is a Video-centric Business... The Machi Minute: Is a Video-centric Business...

While Internet-based communication such as social media, chat, video, chatbots and push-to-talk are gaining ground, and will continue to ...

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153 Blog-Article-Blog-Article jplist-topic-Caas jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications jplist-topic-Voip 0 521725 521725

The Machi Minute: Is a Video-centric Business Communication System the Right Way Forward?

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While Internet-based communication such as social media, chat, video, chatbots and push-to-talk are gaining ground, and will continue to gain ground ...

The Machi Minute: Unified Communications & Going... The Machi Minute: Unified Communications & Going...

We’re starting to see companies calling their remote workers back to work. Some have been doing it quietly, and some have been doing it ...

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154 Blog-Article-Blog-Article jplist-topic-Caas jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications jplist-topic-Voip 0 521747 521747

The Machi Minute: Unified Communications & Going Back to Work

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We’re starting to see companies calling their remote workers back to work. Some have been doing it quietly, and some have been doing it more ...

The Digital Workplace & Connected Workspace... The Digital Workplace & Connected Workspace...

The concept of the “digital workplace” has become increasingly popular in recent years, especially as necessity dictates that ...

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155 Blog-Article-Blog-Article jplist-topic-Caas jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications jplist-topic-Voip 0 521768 521768

The Digital Workplace & Connected Workspace Technology

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The concept of the “digital workplace” has become increasingly popular in recent years, especially as necessity dictates that organizations must ...

The Machi Minute: The Case For Applications... The Machi Minute: The Case For Applications...

Besides a proper multi-modal communication system that handles all that voice entails, what else will be needed in tomorrow’s Unified ...

Blog Article
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156 Blog-Article-Blog-Article jplist-topic-cloud-communications jplist-topic-Cloud-Computing jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Voip 0 524129 524129 Besides a proper multi-modal communication system that handles all that voice entails, what else will be needed in tomorrow’s Unified Communication system? The system of tomorrow will need to be able to handle new business communication needs deftly. For instance, applications we all became familiar with in 2020 were the “curbside pickup” application or the “ready to come up for your appointment” application. Many businesses scrambled to deploy them. And these applications needed to be tied into the communication system because they involved texting and maybe phone calls if there were questions. The ability of your system to create these applications linked to the UC system is critical for business success. Successful businesses discovered this. And successful companies are also thinking of ways to deploy other integrated applications to help them succeed even more. Tomorrow’s reality for business communication includes multi-modal communication, where voice and video are essential, connecting to all types of networks is a reality, and tight integration with all your business communication functions saves you time and money. And it will also involve business efficiency and nimbleness. Make sure your UC system can do all of that and all of that well.

The Machi Minute: The Case For Applications Supplementing The UC System Of Tomorrow

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Besides a proper multi-modal communication system that handles all that voice entails, what else will be needed in tomorrow’s Unified Communication ...

Star2Star’s Desktop-as-a-Service (DaaS) Keeps... Star2Star’s Desktop-as-a-Service (DaaS) Keeps...

Microsoft recently went through a bit of a frenzy releasing a round of updates to resolve a security vulnerability. They initially thought ...

Blog Article
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157 Blog-Article-Blog-Article jplist-topic-cloud-communications jplist-topic-Cloud-Computing jplist-topic-security jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Voip 0 524151 524151

Star2Star’s Desktop-as-a-Service (DaaS) Keeps You & Your Customers Safe

Blog Article

Microsoft recently went through a bit of a frenzy releasing a round of updates to resolve a security vulnerability. They initially thought they ...

Why a Video-centric Business Communication System... Why a Video-centric Business Communication System...

Let’s examine a bit more why starting with a video-centric UC platform could be problematic for your business. First of all, most video ...

Blog Article
Blog Article
158 Blog-Article-Blog-Article jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications jplist-topic-Voip 0 524719 524719 Let’s examine a bit more why starting with a video-centric UC platform could be problematic for your business. First of all, most video calls are handled on the internet. High bandwidth enables 1:1 and large group video calls. And most of us have been on them – with a large group of friends, team meetings at work, etc. It’s a great tool to use at work. And since many people are using it at work, they’re thinking, “why don’t I just use this all the time to do the calls I need to make?” Well, precisely because it’s pretty much fully internet-focused, it’s “heavy lifting” for this class of communication type to be the PBX or UC platform for the business. For example, you need to set up phone numbers; you need to set up SIP trunking; there is network interoperability and least cost routing to be put in place. Your “phone” vendor has been dealing with this for years and knows how to do this. Your phone vendor also knows how to fax and send and receive text messages integrated into your UC clients. One of the hardest parts about telephony is when the company receives a call. Call routing rules need to be put in place, IVRs set up, etc. Telephony-centric vendors have been doing this as their business for years and years. They understand this ‘hard stuff.’ It is not easy to replicate. And as indicated above, the majority of customers are still calling you. You want to answer them with a telephony-centric, integrated system. Not a video-centric, non-call control centric system with add-ons galore. And what about physical phones? Many businesses, while using UC mobile and desktop clients, are also still primarily using physical phones. And many of those call control type functions described above, such as IVR, UC clients, and call routing, are deeply integrated with the physical phones. So, if you have a business to run, start with a UC system (such as provided by Sangoma) because you need to talk to customers, and then add on a video meeting service (such as also offered by Sangoma).

Why a Video-centric Business Communication System is Problematic

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Let’s examine a bit more why starting with a video-centric UC platform could be problematic for your business. First of all, most video calls are ...

Top 6 Reasons Your Business Needs Connected... Top 6 Reasons Your Business Needs Connected...

Connected Workspace is a virtual desktop, Software as a Service (SaaS), and communications solution, securely streaming your Windows PC, ...

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159 Blog-Article-Blog-Article jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications 0 530955 530955

Top 6 Reasons Your Business Needs Connected Workspace

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Connected Workspace is a virtual desktop, Software as a Service (SaaS), and communications solution, securely streaming your Windows PC, along with ...

CCaaS & Its Role In The Contact Center’s Future CCaaS & Its Role In The Contact Center’s Future

The CCaaS (Contact Center as a Service) movement continues to grow as contact center capabilities become increasingly outsourced. This ...

Blog Article
Blog Article
160 Blog-Article-Blog-Article jplist-topic-call-center jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications 0 530976 530976 The CCaaS (Contact Center as a Service) movement continues to grow as contact center capabilities become increasingly outsourced. This popular model of app deployment allows organizations to buy tech capacity as needed to keep operations running smoothly. Related: Top 6 Reasons Your Business Needs Connected Workspace What Is CCaaS? Contact Center as a Service products such as Star2Star’s Contact Center offer cloud-based capacity on demand; the enterprise pays for access to contact center capabilities as part of a subscription. This model has implications on helping cut costs related to IT spending, maintenance, and support, while expanding integration. CCaaS also supports new features rollout, as updates are pushed automatically by the provider. Related: Prevent Data Breaches, Ransomware Attacks & More With Virtual Desktops With CCaaS, companies incur no investment, other than subscription costs, in infrastructure, maintenance, or physical overhead. Similarly, logistical headaches are also passed off to the service provider. Differences Between CCaaS & UCaaS Despite some functional overlap, CCaaS differs from the more common UCaaS (Unified Communications as a Service) due to varying applications. Contact Center as a Service supports customer communications, while the UC variant promotes inter-organizational collaboration. Related: 4 Reasons Why Businesses Are Moving To Connected Workspace On-demand contact center software includes call center features to assist sales and support staff, as well as the customer, whereas UCaaS options include functions such as video conferencing, messaging, email, and voice calling to streamline employee workflow and collaboration. What are CCaaS Capabilities? Outsourced contact center solutions are defined by several features. Automated Contact Distributor (ACD) The ACD routing engine intelligently queues self-service, AI chatbot CCaaS exchanges. The capability supports the omni-channel desktop, with features for handling context and designing contact flows. Managers can also pre-assign coverage areas to specific agents for intelligent customer call routing. For the service provider, this element provides critical coverage for handling customer inquiries and addressing concerns, streamlining customer relationship management (CRM) and experience management (XM). Related: Star2Star’s Desktop-as-a-Service (DaaS) Keeps You & Your Customers Safe Interactive Voice Response (IVR) The Contact Center as a Service function includes a customizable, interactive menu that allows callers to either speak a command or dial a number to enter a selection. IVR also integrates with ACD to support data sharing. From customers’ perspective, automated lines can be frustrating and repetitive. IVR technology streamlines the query process, helping to properly convey thoughts and questions to appropriate channels, extending customer satisfaction. Related: The Digital Workplace & Connected Workspace Technology Outbound Software / Predictive Dialer CCaaS outbound software – or “predictive dialer” – includes features to support outbound calling. This function supports proactive outreach, as well as features to help sales and customer service agents improve connection rates and function as if situated in a physical call center. For the remote contact center, the implications are numerous, as its features serve to drive sales, support connection rates, and eliminate lag time. Benefits of Using CCaaS Competitive CCaaS installation advantages generally focus on its ability to streamline and simplify operations management. Top benefits include: Scalability – CCaaS environments can be scaled up or down, according to organizational need. Infrastructure-related investments are tossed aside, as capacity and capabilities can be added / removed.Reduced Cost – Expenses associated with installing, testing, maintaining and using physical contact center solutions are eliminated using Contact Center as a Service. Organizations can restrict spending strictly to items deemed necessary for operational growth, and offset costs related to administering such infrastructure to the provider.Less Overhead – CCaaS deployments support reduced overhead spending, including personnel and technology investments. Physical infrastructure – and its often-costly maintenance – are reduced to practically nothing.Reinforced Customer Experience – CCaaS reinforces CX, with elements to streamline access to dedicated personnel, automate selections and obtain information without disruption.Business Continuity and Disaster Preparedness – Data, as its maintenance no longer falls on the organization itself, becomes accessible on a 24x7 basis, and is backed up and secured against natural and man-made disaster. Additionally, data replication technology – whereby data is stored in multiple, geographically dispersed data centers – promotes accessibility even in the event of provider failure.

CCaaS & Its Role In The Contact Center’s Future

Blog Article

The CCaaS (Contact Center as a Service) movement continues to grow as contact center capabilities become increasingly outsourced. This popular model ...

Future of the Deskphone for Knowledge Workers Future of the Deskphone for Knowledge Workers

With all the remote working going on, we’ve all started using different kind of endpoints. Maybe it’s a headset now connected to your ...

Blog Article
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161 Blog-Article-Blog-Article jplist-topic-call-center jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications jplist-topic-Voip 0 530997 530997

Future of the Deskphone for Knowledge Workers

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With all the remote working going on, we’ve all started using different kind of endpoints. Maybe it’s a headset now connected to your computer, ...

Star2Star’s Desktop-as-a-Service (DaaS) Keeps... Star2Star’s Desktop-as-a-Service (DaaS) Keeps...

Microsoft recently went through a bit of a frenzy releasing a round of updates to resolve a security vulnerability. They initially thought ...

Blog Article
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162 Blog-Article-Blog-Article jplist-topic-Cloud-Communication jplist-topic-cloud-communications jplist-topic-security jplist-topic-Ucaas jplist-topic-Unified-Communication jplist-topic-Unified-Communications 0 531018 531018

Star2Star’s Desktop-as-a-Service (DaaS) Keeps You & Your Customers Safe

Blog Article

Microsoft recently went through a bit of a frenzy releasing a round of updates to resolve a security vulnerability. They initially thought they ...

How SD-WAN Can Help Your Business How SD-WAN Can Help Your Business

As cloud-based communications become more of the natural fabric of business communications infrastructure, SD-WAN is becoming more ...

Blog Article
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163 Blog-Article-Blog-Article jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Voip 0 533985 533985 As cloud-based communications become more of the natural fabric of business communications infrastructure, SD-WAN is becoming more important for the enterprise. And this is precisely the reason we chose an SD-WAN company (BigLeaf) to present the keynote at Virtual AstriCon, November 3-4, 2021. It is an essential subject to customers who may want to use it or partners who likely will need to offer this as one of their solutions to help their customers. What is SD-WAN (Software-defined Wide Area Network)? First, let’s review how connectivity occurred before SD-WAN. A WAN for a company would be how a company connects different locations and sends data back and forth in a private manner (i.e., not using the open internet). Obviously, this has been happening for a long time via routers using MPLS. One could encrypt traffic over the MPLS network. All traffic back and forth between locations would use MPLS on this private network. However, public clouds such as AWS and Azure are being used now with enterprises. Interaction with these public clouds is occurring within the enterprise. With SD-WAN, one can intelligently route traffic – send the traffic either over private WAN links or the internet depending on policies set up. Since some traffic doesn’t need to be on the private WAN, or some traffic will be on public clouds anyway, SD-WAN can manage this. You can scale easier and faster, can drive traffic flows, etc. Firewalls also have to be set up when interaction with the internet occurs, and these are known as (believe it or not) NGFWs (Next-Generation Firewalls!). Some NGFWs have SD-WAN capability. And some do not, by design. And some SD-WANs have some NGFW capability, and some do not, also by design. To learn more about SD-WANs, go here. And as a reminder, the AstriCon keynoter is Jeff Burchett, co-founder and chief revenue officer at Bigleaf Networks, who will discuss demystifying SD-WAN.

How SD-WAN Can Help Your Business

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As cloud-based communications become more of the natural fabric of business communications infrastructure, SD-WAN is becoming more important for the ...

Will 5G Fixed Wireless be viable to handle... Will 5G Fixed Wireless be viable to handle...

Alright, I’m back to traveling pretty regularly, at least within the United States. And with that comes airport delays. Yep, I almost ...

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Will 5G Fixed Wireless be viable to handle real-time UC?

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Alright, I’m back to traveling pretty regularly, at least within the United States. And with that comes airport delays. Yep, I almost forgot about ...

Revisiting & Remembering the Benefits of UCaaS Revisiting & Remembering the Benefits of UCaaS

In the past 18 months, many of us have lived one of the prime benefits of UCaaS – the mobility aspect, which is the ability to work ...

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Revisiting & Remembering the Benefits of UCaaS

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In the past 18 months, many of us have lived one of the prime benefits of UCaaS – the mobility aspect, which is the ability to work anywhere ...

Machi Minute: Hybrid Work & Increased... Machi Minute: Hybrid Work & Increased...

Last week, I wrote a blog about the benefits of UCaaS, and I wrote about the following benefits: mobility afforded to employees, the ...

Blog Article
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166 Blog-Article-Blog-Article jplist-topic-cloud-communications jplist-topic-Ucaas jplist-topic-Unified-Communications 0 534074 534074 Last week, I wrote a blog about the benefits of UCaaS, and I wrote about the following benefits: mobility afforded to employees, the financial aspects to the business of an OPEX model, ability to scale easier, and uptime from a cloud architecture. I received a few comments regarding the fact that I did not write about the productivity enhancements of UC. Correct, I did not write about it this time. It does not mean I do not believe that – I have written about that in the past on more than one occasion. I just didn’t this particular time. It’s an excellent, timely comment, though. As more employers require employees to come back to work, at least for part of the workweek, it does not mean that there is necessarily reduced productivity from the remote work environment. I am just finishing up a trip to one of our offices, and it was great interacting with everyone. While the 1:1’s I did were essentially the same in person versus over a video call, the other interactions of asking someone a question who is down the hall, people popping in to ask me something, running into engineering at lunch, etc. don’t happen when you are remote. And that’s why employers are asking people to come back to work. To get that back because it does make a difference. Because of the productivity afforded by UC, increased productivity due to chat functions, ease of calling someone on different devices, video calling, and collaboration, perhaps there might be hybrid go-to work/work from home environments in the future. Or even if you need to go back full time, there will still be measurable productivity from using a UC system at work.

Machi Minute: Hybrid Work & Increased Productivity with UCaaS

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Last week, I wrote a blog about the benefits of UCaaS, and I wrote about the following benefits: mobility afforded to employees, the financial ...

The Machi Minute: What is Desktop-as-a-Service... The Machi Minute: What is Desktop-as-a-Service...

You may have heard of Desktop-as-a-Service, with its projections of 17% CAGR and $10B market size within a few years, and wondered, “what ...

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The Machi Minute: What is Desktop-as-a-Service (DaaS)?

Blog Article

You may have heard of Desktop-as-a-Service, with its projections of 17% CAGR and $10B market size within a few years, and wondered, “what is ...

The Machi Minute: The Benefits of... The Machi Minute: The Benefits of...

Last week we explored what Desktop-as-a-Service is, and this week we’ll get into some of the benefits. As discussed in last week’s ...

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168 Blog-Article-Blog-Article jplist-topic-cloud jplist-topic-Communications jplist-topic-Daas jplist-topic-Desktop-As-A-Service jplist-topic-Ucaas 0 543469 543469

The Machi Minute: The Benefits of Desktop-as-a-Service (DaaS)

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Last week we explored what Desktop-as-a-Service is, and this week we’ll get into some of the benefits. As discussed in last week’s blog, security ...

UCaaS & Its Benefits For The Modern Team... UCaaS & Its Benefits For The Modern Team...

The office landscape is constantly in flux. Whether workers are sitting down at a desk in a physical, in-office location or in the cozy ...

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169 Blog-Article-Blog-Article jplist-topic-Cloud-Communication jplist-topic-Ucaas jplist-topic-Unified-Communications 0 534095 534095

UCaaS & Its Benefits For The Modern Team Collaboration Tool

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The office landscape is constantly in flux. Whether workers are sitting down at a desk in a physical, in-office location or in the cozy confines of a ...

The Machi Minute: What kind of companies would... The Machi Minute: What kind of companies would...

What kind of companies might utilize a cloud-based virtual desktop (Desktop-as-a-Service or DaaS for short)? It could be any, but they ...

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170 Blog-Article-Blog-Article jplist-topic-cloud jplist-topic-Communications jplist-topic-Daas jplist-topic-Desktop-As-A-Service jplist-topic-Ucaas 0 543491 543491

The Machi Minute: What kind of companies would use Desktop-as-a-Service?

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What kind of companies might utilize a cloud-based virtual desktop (Desktop-as-a-Service or DaaS for short)? It could be any, but they would ...

The Machi Minute: The Evolved Office The Machi Minute: The Evolved Office

As we’ve seen over the nearly two years now, the office has evolved, and not just in a physical way. The way we communicate, using more ...

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171 Blog-Article-Blog-Article jplist-topic-5G jplist-topic-Borderless-Network jplist-topic-cloud jplist-topic-Communications jplist-topic-Evolved-Office jplist-topic-Ucaas 0 543534 543534 As we’ve seen over the nearly two years now, the office has evolved, and not just in a physical way. The way we communicate, using more video and instant messaging, has also been a change. Back only 25 years ago, there was only one way to get to most real-time / voice business communication systems from outside the building. Call into it from the PSTN. The change I described above has been enabled because of a wide variety of rich and powerful networks. The incredible capability of modern networks enables us to imagine four states of an Evolved Office. These states don’t necessarily have to happen in chronological order and can also overlap. These states are simply there to help illustrate how enterprise communication needs will vary by company and will change, how they will continue to change, and how the Business Communications System will be playing a central role in these evolutions going forward. Borderless Network Most offices today are in at least the first state of the Evolved Office, the Borderless Network. The business voice communications system can now be accessed from various networks, no matter where you are. Whether the user is on a Wi-Fi, LTE, or 5G mobile network or from an enterprise ethernet network, access to your business voice communications is possible. The networks are so advanced that access to all your business systems, not just voice systems, is possible. This enables work to occur from anywhere, at any time. While more ubiquitous Wi-Fi is coming in the form of more and more hotspots, essentially extending your office to wherever a Wi-Fi hotspot can be found, 5G is the next frontier for enterprise communications. And not just because someone will be calling you at work or into your contact center from a 5G network. 5G also means faster speeds than any other wireless network, and it means your entire business could ultimately be connected to the outside world via a mobile connection. Think about the concept of mobile SIP trunking, if you will. Your whole business could be connected this way, and you can even have a 5G business network slice or dedicated bandwidth for you. All of this means that all different varieties of business communication systems, whether unified or not, do not have to be physically on premise. All of these systems can be driven by cloud architectures. In other words, the borderless network also means everything could be in the cloud if one so chooses. Next week I’ll explore further evolutions of the office.

The Machi Minute: The Evolved Office

Blog Article

As we’ve seen over the nearly two years now, the office has evolved, and not just in a physical way. The way we communicate, using more video and ...

Your End-to-End UCaaS Guide Your End-to-End UCaaS Guide

In recent years, organizations have been thrust into remote and hybrid work scenarios. Companies of virtually every size were forced to ...

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Your End-to-End UCaaS Guide

Blog Article

In recent years, organizations have been thrust into remote and hybrid work scenarios. Companies of virtually every size were forced to adopt new ...

The Machi Minute: Sangoma is Recognized in the... The Machi Minute: Sangoma is Recognized in the...

Last week you may have noticed that Sangoma was positioned by Gartner, Inc. in the 2021 Gartner Magic Quadrant for Unified Communications ...

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173 Blog-Article-Blog-Article jplist-topic-Analyst jplist-topic-cloud jplist-topic-Communications jplist-topic-Gartner jplist-topic-Magic-Quadrant jplist-topic-Ucaas 0 543556 543556 Last week you may have noticed that Sangoma was positioned by Gartner, Inc. in the 2021 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide.  Sangoma is one of only fourteen other companies to be evaluated and placed in 2021, and one of six companies to appear consecutively for the last seven years. Factors considered in the evaluation process included Sangoma’s value-based pricing, complete UCaaS suite, expansion of Sangoma’s reachable market, and CPaaS created applications that augment partners’ vertical offerings and customer experiences. “We are thrilled to be recognized in this year’s Gartner Magic Quadrant,” said Bill Wignall, CEO of Sangoma. “Sangoma has grown rapidly for many years in the industry and is now among the top tier of cloud communications companies, so it’s very gratifying to be recognized in this manner. Our clients appreciate the industry’s most complete set of cloud communications services, cloud-based and on-premise deployment options, and exceptional customer service, so we believe this award will be reassuring to our customers and prospects alike.” To read the full report, fill out the form on this page.

The Machi Minute: Sangoma is Recognized in the Gartner® Magic Quadrant™ for UCaaS, Worldwide

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Last week you may have noticed that Sangoma was positioned by Gartner, Inc. in the 2021 Gartner Magic Quadrant for Unified Communications as a ...

The Machi Minute: The Evolved Office & Mobility The Machi Minute: The Evolved Office & Mobility

Unified Communications (UC) has ushered in the second state of the Evolved Office, where mobility and collaboration take center stage. The ...

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The Machi Minute: The Evolved Office & Mobility

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Unified Communications (UC) has ushered in the second state of the Evolved Office, where mobility and collaboration take center stage. The mobile ...

IoT Connectivity in an Office Environment IoT Connectivity in an Office Environment

IoT connectivity, as it relates to enterprise communications, is really about the convergence of Unified Communications and IoT. You might ...

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IoT Connectivity in an Office Environment

Blog Article

IoT connectivity, as it relates to enterprise communications, is really about the convergence of Unified Communications and IoT. You might think that ...

Top UCaaS Trends for Year’s End and Beyond Top UCaaS Trends for Year’s End and Beyond

Today’s Unified Communications as a Service offerings represent a “fundamental shift in business communications.” This form of ...

Blog Article
Blog Article
176 Blog-Article-Blog-Article jplist-topic-cloud jplist-topic-Communications jplist-topic-Cybersecurity jplist-topic-Digital-Transformation jplist-topic-Trends jplist-topic-Ucaas 0 543577 543577

Top UCaaS Trends for Year’s End and Beyond

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Today’s Unified Communications as a Service offerings represent a “fundamental shift in business communications.” This form of pay-per-use ...

The Era Of Hybrid Work: Common Trends In The... The Era Of Hybrid Work: Common Trends In The...

The world as we know it seemingly changes by the day. Today’s businesses - whether due to regulations, logistics, convenience or some ...

Blog Article
Blog Article
177 Blog-Article-Blog-Article jplist-topic-cloud jplist-topic-Communications jplist-topic-Flex-Work jplist-topic-Flexible-Office jplist-topic-Hybrid-Work jplist-topic-Ucaas jplist-topic-WFH jplist-topic-Work-From-Home 0 543622 543622 The world as we know it seemingly changes by the day. Today’s businesses - whether due to regulations, logistics, convenience or some combination of the three - are increasingly adopting hybrid work policies for their employees. Related: The Evolved Office & Mobility According to recent data published by FindStack, today’s remote workforce has grown by 44 percent, worldwide, over the last five years, with 16 percent of companies running “100 percent remote” and nearly 60 percent of U.S. employees teleworking each day. Related: Top UCaaS Trends For Year’s End & Beyond Earlier in 2021, Forbes Magazine highlighted some of the top trends observed among enterprises shifting to remote staff. While this changeover reflects both positive and negative developments over time, it should be noted that companies continue to adapt to fluctuations with new approaches and developments as the global business landscape evolves around them. Increased Reliance on Hybrid Work Models The natural inclination of many organizations is to stagger in-office reporting with remote work, a concept that has become known as the hybrid work model. By dividing days between various physical locations, the concept is that workers can benefit from commute relief while still gaining the added benefit of office socialization, work-task clarity, and security. At the same time, many companies limit telework to hybrid options to increase their assurance that employees are where they say and completing the assignments upon which they agreed. Related: Your End-to-End UCaaS Guide It should also be noted that remote and hybrid work policy also has a drastic effect on overhead cost, with less need for expansive locations and fewer expenses, equipment investment and - in some cases - HR personnel. Cloud Services Adoption With remote work, far and away the most relied-upon software for communication, collaboration, file management and organization is the cloud. “As-a-service” options include Communications Platform as a Service (CPaaS), Desktop as a Service (DaaS), Disaster Recovery as a Service (DRaaS) and Unified Communications as a Service (UCaaS), with more to come! Related: UCaaS & Its Benefits For The Modern Team Collaboration Tool Organizations tend to prefer these types of software because of the benefits that they offer in terms of capacity (no infrastructure investment), simplicity (fully supported and automatically updated) and functionality (connecting remotely dispersed workers and providing access to secure files). Altered Cybersecurity Perspective The basic concepts behind some cybersecurity tenets - for example, sound password management and employee “best practices” - have changed little over the years. Despite this fact, many of today’s enterprises grow increasingly concerned with remote employees’ activity. Are they diligently changing and protecting their passwords? Are they aware of the historic rise in malware, ransomware, and other cyberattacks? Related: Save Money, Cut Your IT Costs & Reduce Complexity With DaaS Compounding this issue is the expanded attack surface. With staff more geographically dispersed than ever, the organization’s network - and critical files - become more vulnerable each time a connection is made at each point of entry. Related: Future Of The Deskphone For Knowledge Workers Gone are the days when a business needed only to worry about securing the single-location network. As A10 Networks noted in a recent report, the corporate network “will only be as secure as the home networks they are on.” Consequently, much of today’s remote-work cybersecurity tends to fall on the service provider. Increasingly Asynchronous & Flexible With a shift to remote employment, today’s staffer finds it increasingly difficult to strike a home / work life balance. For example, recent estimates by Kentik noted that 51 percent of employees struggle with juggling day-to-day activity and establishing definitive close-of-business hours where the computer gets turned off for the evening. Related: Top 6 Reasons Your Business Needs Connected Workspace In response to this issue, many businesses are turning to asynchronous platforms for collaboration. Whereas earlier in the pandemic, organizations frequently embraced massive videoconferences to replace face-to-face interactions, one shift that was observed in 2021 is that allowing employees to respond in their own time has been more effective and productive, especially for jobs that require much time on the phone or at a computer. As Forbes noted, asynchronous communication is particularly useful for companies that are spread across “multiple time zones” in that it allows staff to “better control their workflow.”  How Do You Hybrid? Has your company shifted to a hybrid workforce? If your current technology infrastructure is holding you back or you’re curious about how you can improve performance, enhance collaboration, and grow your business with solutions built for flexible work, learn more about Connected Workspace and our other business cloud solutions! Learn More

The Era Of Hybrid Work: Common Trends In The Shift To Flexible Offices

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The world as we know it seemingly changes by the day. Today’s businesses - whether due to regulations, logistics, convenience or some combination ...

CPaaS is a Path to Applications-as-a-Service... CPaaS is a Path to Applications-as-a-Service...

CPaaS (Communications Platform-as-a-Service) is an excellent thing if your organization is a software developer or has developer types in ...

Blog Article
Blog Article
178 Blog-Article-Blog-Article jplist-topic-Appaas jplist-topic-Applications-As-A-Service jplist-topic-cloud jplist-topic-Communications jplist-topic-Communications-Platform-As-A-Service jplist-topic-CPaaS jplist-topic-Ucaas jplist-topic-Unified-Communications 0 543665 543665 CPaaS (Communications Platform-as-a-Service) is an excellent thing if your organization is a software developer or has developer types in your organization. But in a general sense, if you are a reseller or an end-user of Unified Communications, you likely don’t have these kinds of resources available to you. Or, if you do, and you don’t quite really want to get involved in API programming, you may not even try this route. But still, the benefits of CPaaS in the past 18 months are probably visible to you – it’s entirely likely your curbside pickup, your “we’ll text you before you can come inside,” and a message about delivery just happened were delivered via a CPaaS application done by said developer types. And you might have other great ideas on how to continue this kind of new communication, either to enhance the customer experience or enhance your business. As such, we’re seeing our customers asking us more and more for more complete “add-on” applications that can enhance their vertical experience. And so that’s what we’re going to do with our CPaaS technology. We will use it ourselves to deliver applications to augment our UC offerings and supplement our partner’s vertical solutions. We’ve already done this with urgent notification, mass notification, curbside pickup, and employee alert applications. Please visit our webpage to learn more.

CPaaS is a Path to Applications-as-a-Service (AppaaS)

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CPaaS (Communications Platform-as-a-Service) is an excellent thing if your organization is a software developer or has developer types in your ...

The Evolved Office & Artificial Intelligence... The Evolved Office & Artificial Intelligence...

As artificial intelligence enters the contact center, the business communication system can start making decisions based on context, past ...

Blog Article
Blog Article
179 Blog-Article-Blog-Article jplist-topic-Ai jplist-topic-Artificial-Intelligence jplist-topic-cloud jplist-topic-Communications jplist-topic-Evolved-Office jplist-topic-Ucaas jplist-topic-Unified-Communications 0 543709 543709

The Evolved Office & Artificial Intelligence Integration

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As artificial intelligence enters the contact center, the business communication system can start making decisions based on context, past similar ...

What does a supervisor really need to see in a... What does a supervisor really need to see in a...

Given Unified Communications form the essential fabric of the modern business communication system, we’re starting to see contact centers ...

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Blog Article
180 Blog-Article-Blog-Article jplist-topic-Ccaas jplist-topic-cloud jplist-topic-Communications jplist-topic-contact-center jplist-topic-Ucaas jplist-topic-Unified-Communications 0 543729 543729 Given Unified Communications form the essential fabric of the modern business communication system, we’re starting to see contact centers merging more and more with Unified Communications. In fact, we’re seeing UC systems embracing contact center technology. Sangoma is no exception, and we’ve had more customers using our contact center and contact center features that are part of our UC systems. That’s great! In practice, it also means that we’re seeing customers and admins that maybe were not using advanced contact centers before being exposed to them now. We’re getting some questions about if I’m managing a contact center or are a supervisor, what features are really important in a contact center solution? Let me review a few. First, as a supervisor, you want to see real-time monitoring of what’s going on – how the agents are performing, is there a long call going on, what is the average wait time, what is the average call time, are the call center SLAs being met, how many agents are on breaks and for how long, etc. And if there is that long call going on, can you listen to see what the problem is, or can you whisper to the agent to help them somehow? You also want to create different queues, assign/de-assign agents to the proper queues, and see how the other queues are performing. You might need to do some balancing. Reports are also going to be important so you can improve performance and efficiency. After all, there will be a lot of data generated, so what are you going to do with it? You need to understand what data is important for your situation and make sure the reports generated can be flexible, working for you. Sangoma provides contact center technology that is integrated well with our underlying UC systems.

What does a supervisor really need to see in a Contact Center Application?

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Given Unified Communications form the essential fabric of the modern business communication system, we’re starting to see contact centers merging ...

Enhance Your Communications With Custom UCaaS... Enhance Your Communications With Custom UCaaS...

One of the core benefits of a Unified Communications as a Service (UCaaS) system is its end-user adaptability. These platforms provide full ...

Blog Article
Blog Article
181 Blog-Article-Blog-Article jplist-topic-cloud jplist-topic-Communications jplist-topic-Custom-Development jplist-topic-Custom-Integration jplist-topic-Integration jplist-topic-Packaged-Applications jplist-topic-Ucaas jplist-topic-Unified-Communications 0 543688 543688

Enhance Your Communications With Custom UCaaS Packaged Applications

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One of the core benefits of a Unified Communications as a Service (UCaaS) system is its end-user adaptability. These platforms provide full access to ...

Does BYOD impact UCaaS clients? Does BYOD impact UCaaS clients?

As UCaaS users take advantage of smartphone clients more and more, sometimes we get questions from prospects about whether the types of ...

Blog Article
Blog Article
182 Blog-Article-Blog-Article jplist-topic-Bring-Your-Own-Device jplist-topic-Byod jplist-topic-cloud jplist-topic-Ucaas jplist-topic-Unified-Communications 0 543749 543749 As UCaaS users take advantage of smartphone clients more and more, sometimes we get questions from prospects about whether the types of smartphones their employees use will impact any UC functionality or performance. Essentially, the question comes down to whether we as a vendor enable and support BYOD (Bring Your Own Device) or recommend a specific type of smartphone? By now, most businesses support BYOD, at least for smartphones. Employees have them, and they might as well use them. It costs the company less because they don’t have to lay out any money to buy them, and if there are issues, the employee has to deal with them (on their own time). So, from an employer perspective, it makes sense. And frankly, many employees don’t want to carry around two mobile devices anyway. However, the question we get is inherently less secure for the business, so that needs to be thought about as well. The question we really get is about Android devices vs. iOS devices. And there are definitely differences. And within Android, there are even definitely differences. So, it’s an excellent question, actually, and you should ask your UCaaS vendor about it. The UCaaS vendor should take care of ensuring their desktop and mobile clients work, period. And you should ask and see what the answer is. If it’s a bit wobbly, then that tells you something. The only caveats should be about older devices (i.e., we support back to version xyz).

Does BYOD impact UCaaS clients?

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As UCaaS users take advantage of smartphone clients more and more, sometimes we get questions from prospects about whether the types of smartphones ...

Checking in on Open Source Communications Checking in on Open Source Communications

I haven’t written about Open Source communications in a while. I’ve been meaning to, and now it’s near the end of the year, and since ...

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183 Blog-Article-Blog-Article jplist-topic-cloud jplist-topic-Communications jplist-topic-Open-Source jplist-topic-Ucaas jplist-topic-Unified-Communications 0 543769 543769

Checking in on Open Source Communications

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I haven’t written about Open Source communications in a while. I’ve been meaning to, and now it’s near the end of the year, and since I’m on ...

Premise UC Platforms Continue to Do Well Premise UC Platforms Continue to Do Well

One year ago, I wrote a blog about Panasonic exiting the PBX business. As I wrote at the time, this was more about the PBX business ...

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184 Blog-Article-Blog-Article jplist-topic-cloud jplist-topic-On-prem jplist-topic-On-premises jplist-topic-Premise-Uc jplist-topic-Ucaas jplist-topic-Unified-Communications 0 543829 543829

Premise UC Platforms Continue to Do Well

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One year ago, I wrote a blog about Panasonic exiting the PBX business. As I wrote at the time, this was more about the PBX business changing into ...

Evolution of Email: Best Practices for Embracing... Evolution of Email: Best Practices for Embracing...

With remote work on the continual rise, organizational reliance on team collaboration software is always growing. Team-based sharing, ...

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185 Blog-Article-Blog-Article 0 543789 543789

Evolution of Email: Best Practices for Embracing Team Collaboration Software

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With remote work on the continual rise, organizational reliance on team collaboration software is always growing. Team-based sharing, instant ...

Remote Work Adoption Challenges & Solutions with... Remote Work Adoption Challenges & Solutions with...

As we head into a new year, many of us reflect on the year before to see what we’ve learned and how we might apply those lessons to the ...

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186 Blog-Article-Blog-Article jplist-topic-cloud jplist-topic-Communications jplist-topic-Connected-Workspace jplist-topic-Remote-Work jplist-topic-Ucaas jplist-topic-Unified-Communications 0 543809 543809

Remote Work Adoption Challenges & Solutions with UCaaS and Connected Workspace

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As we head into a new year, many of us reflect on the year before to see what we’ve learned and how we might apply those lessons to the year ahead. ...

Sangoma Recognized By Channel Futures as the Top... Sangoma Recognized By Channel Futures as the Top...

About a year ago, Sangoma announced its intention to purchase Star2Star. And even though we were one of the first M&A’s in 2021, we ...

Blog Article
Blog Article
187 Blog-Article-Blog-Article jplist-topic-Channel-News jplist-topic-cloud jplist-topic-M-A jplist-topic-Mergers-And-Acquisitions jplist-topic-Sangoma jplist-topic-Star2star jplist-topic-Ucaas jplist-topic-Unified-Communications 0 543849 543849 About a year ago, Sangoma announced its intention to purchase Star2Star. And even though we were one of the first M&A’s in 2021, we were recognized by Channel Futures for the top merger and acquisition of 2021. Channel Futures serves the information and communication technology (ICT) industry channel and is part of the global Informa Tech business with over 1,000 subject matter experts and colleagues, including Omdia research. Channel Futures ranked the top 24 mergers and acquisitions of 2021 in the channel, placing Sangoma first. Sangoma’s acquisition stands out amongst the other M&A transactions as particularly strategic for the channel, because it now enables Sangoma’s channel partners to meet the needs of all customers, from SMB to enterprise, with the most comprehensive suite of cloud services available in the industry. Sangoma’s channel partners are then able to bring this full solution, all integrated together from a single cloud supplier, to their customers. Sangoma’s cloud suite includes Unified Communications as a Service (UCaaS), Trunking as a Service (TaaS), Contact Center as a Service (CCaaS), Communications Platform as a Service (CPaaS), Video Meetings as a Service (VMaaS), Collaboration as a Service, Desktop as a Service (DaaS), and Access Control as a Service (ACaaS).

Sangoma Recognized By Channel Futures as the Top M&A of 2021, for Its Acquisition of Star2Star

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About a year ago, Sangoma announced its intention to purchase Star2Star. And even though we were one of the first M&A’s in 2021, we were ...

Voice Remains Important For Your Business Voice Remains Important For Your Business

I’ve seen a few recent articles, and actually have had a few conversations lately about “voice”, basically about how voice remains ...

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188 Blog-Article-Blog-Article jplist-topic-cloud jplist-topic-Communications jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Voice 0 543869 543869

Voice Remains Important For Your Business

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I’ve seen a few recent articles, and actually have had a few conversations lately about “voice”, basically about how voice remains important ...

Introducing Sangoma Meet Virtual Backgrounds Introducing Sangoma Meet Virtual Backgrounds

With remote work now a part of the norm, workers can meet from virtually anywhere. A feature-rich, reliable and secure video conferencing ...

Blog Article
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189 Blog-Article-Blog-Article jplist-topic-cloud jplist-topic-Communications jplist-topic-Sangoma-Meet jplist-topic-Team-Collaboration jplist-topic-Ucaas jplist-topic-video-conferencing jplist-topic-video-meetings jplist-topic-Virtual-Backgrounds 0 543889 543889 With remote work now a part of the norm, workers can meet from virtually anywhere. A feature-rich, reliable and secure video conferencing platform is a new necessity for businesses to continue collaborating with ease. But as with all new developments, some unanticipated results can materialize. For video meetings, this includes what’s in the background of your location.  Related: The Era Of Hybrid Work To help with this, Sangoma Meet now offers virtual backgrounds! Here are just a few of the ways virtual backgrounds can enhance your meetings experience: Working from home? Whether you’re on the couch, at the kitchen table, or in your home office, with a virtual background you can present a formal office environment, conceal your background with a blur option, or just switch up your setting for fun!On the go? Pretend you’re at the beach, in the mountains, or still working from the office with a variety of options from the Sangoma Meet background library.Want to personalize your background? We have an option to upload your own custom background image!Just want to have a little fun? We have plenty of backgrounds for that too! You can get started using virtual backgrounds today and elevate your Sangoma Meet experience! Reach out to your Sangoma representative today and request a video chat to learn how!  

Introducing Sangoma Meet Virtual Backgrounds

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With remote work now a part of the norm, workers can meet from virtually anywhere. A feature-rich, reliable and secure video conferencing platform is ...

Where is business voice evolving to? Where is business voice evolving to?

Last week I wrote about why voice seems to be making a “comeback” from a business perspective. And I wrote about people seeing the ...

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190 Blog-Article-Blog-Article jplist-topic-Business-Voice jplist-topic-cloud jplist-topic-Communications jplist-topic-Ucaas jplist-topic-Unified-Communications jplist-topic-Voice 0 543910 543910

Where is business voice evolving to?

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Last week I wrote about why voice seems to be making a “comeback” from a business perspective. And I wrote about people seeing the value of ...

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