Star2Star
Star2Star offers unparalleled value, reliability, quality, and scalability. Star2Star unifies business communications including voice, video, fax, mobile, chat, and presence management. Star2Star's award-winning, patented network overcomes the reliability and quality limitations of other communications technologies and enables companies to choose the deployment methodology that aligns best with their needs. For businesses that require high-quality voice, redundant networks for continuity, and ultra-reliable communications, Star2Star's Business Voice+ architecture offers the highest guaranteed SLAs in the industry at an affordable price. Businesses with less complexity, who seek the best communications capabilities for their employees and customers, can consider the Business Voice solution the optimal choice.
With a customer retention rate of 99.85%, Star2Star has been recognized by a multitude of leading analysts. Star2Star was named to the Forbes Most Promising Companies list, the Deloitte Technology Fast 500 five times, and the Inc. 500|5000 seven times. The company was also named by IHS as a Top 10 Hosted Business VoIP/UC Provider, ranked in the Frost Radar in the North American Hosted IP Telephony and UCaaS Industry report, and has been in the Gartner Magic Quadrant for UCaaS, Worldwide for the last six years.
Blog Article
UCaaS Collaboration Suites & How Businesses Can Benefit
It’s impossible to overstate the need for strong communications and collaboration in today’s workplace. More and more businesses are investing in digital collaboration tools, which is putting pressure on companies to keep up. Now more than ever, unified communications as a service (UCaaS) is critical for success with the prevalence of UCaaS collaboration suites as one of the indicative growing trends.
Related: DaaS, UCaaS & Why You Need Both
Research shows there are significant benefits to using social collaboration tools, which is why 80 percent of businesses now deploy them—a figure that is bound to increase in the coming years with advancements in software and connectivity.
UCaaS Collaboration Suites: Finding The Right Solution
Of course, not all collaboration tools are effective and attractive to end users. There are plenty of bad communications platforms on the market. In one study, for instance, 59 percent of respondents said they face challenges with their organization’s tools.
Related: Cloud Trends To Expect In 2020
Common complaints include tools that do not integrate well with third party CRM services, while others are buggy with poor user interfaces and limited collaboration offerings. When businesses invest in lackluster UCaaS platforms, users are more apt to turn to freemium offerings. This can expose the organization to a variety of cybersecurity risks, and lead to a fragmented and inefficient communications environment.
Related: Cybersecurity Trends To Monitor In 2020
For this reason, it pays to be discerning when selecting a UCaaS platform. Businesses that choose to invest in a premium product will in turn receive premium results—including heightened productivity and worker engagement, improved customer service, and faster customer resolutions.
A strong UCaaS collaboration suite can boost digital transformation by enabling a consistent, secure, and user-friendly digital communications environment.
Features To Look For In UCaaS Collaboration Tools
When looking for a UCaaS collaboration suite, keep in mind that the ultimate goal is to streamline the way people work. To this end, the tools you should look for include any platform offering end-to-end communications solutions in a single, seamless environment, virtual workspaces, and integration or custom development options.
Related: Get The Most Out Of Your Business Phone System
The ideal solution will allow your organization to access mission-critical documents, applications, storage, and virtual desktops while also enabling staff to communicate via phone, chat, texting, audio and video conferencing, mobile phones, and softphone endpoints. Some advanced offerings also offer contact center solutions for internal and/or external needs and support for traditional and digital faxing.
Related: Why Your Business Needs Digital Fax
Also keep in mind your specific industry needs, and look for a solution that can meet these requirements. This may include vertical-specific applications, compliance standards, or special security features that allow your business to communicate and collaborate safely.
