Star2Star
Star2Star offers unparalleled value, reliability, quality, and scalability. Star2Star unifies business communications including voice, video, fax, mobile, chat, and presence management. Star2Star's award-winning, patented network overcomes the reliability and quality limitations of other communications technologies and enables companies to choose the deployment methodology that aligns best with their needs. For businesses that require high-quality voice, redundant networks for continuity, and ultra-reliable communications, Star2Star's Business Voice+ architecture offers the highest guaranteed SLAs in the industry at an affordable price. Businesses with less complexity, who seek the best communications capabilities for their employees and customers, can consider the Business Voice solution the optimal choice.
With a customer retention rate of 99.85%, Star2Star has been recognized by a multitude of leading analysts. Star2Star was named to the Forbes Most Promising Companies list, the Deloitte Technology Fast 500 five times, and the Inc. 500|5000 seven times. The company was also named by IHS as a Top 10 Hosted Business VoIP/UC Provider, ranked in the Frost Radar in the North American Hosted IP Telephony and UCaaS Industry report, and has been in the Gartner Magic Quadrant for UCaaS, Worldwide for the last six years.
Blog Article
Why Your Business Needs Voice, Video & Collaboration Tools
Business leaders often want to know why they should go through the process of keeping up with the latest communications solutions. Do companies really need to be using top of the line voice, video, and collaboration technologies? And is it worth upgrading?
Related: Choosing Cost-effective Communications
If you think about it, communication is one of the most important things that a business can invest in. It’s critical for just about every process, from customer service, to project management, to planning and problem solving, and everything in between. As such, all organizations should strive to build a multi-faceted communication and collaboration strategy.
Here are some of the top advantages to using voice, video, and collaboration tools:
A Stronger Customer Experience (CX)
At the end of the day, all roads lead back to CX. Customers now demand fast, efficient, and reliable service with every interaction. What’s more, customers want service on their terms.
One of the best examples is video, which in recent years has shifted from a differentiator to a basic expectation in customer service. Video usage has exploded during the pandemic, with no sign of slowing down any time soon.
Related: Customer Service Tips For A Pandemic
Using the latest voice, video, and collaboration solutions can demonstrate that a business is committed to engaging with its customers, and in tune with the changing technology landscape.
An Attractive Work Environment
In addition to CX, businesses today also need to pay attention to the employee experience (EX). Demonstrating an efficient EX is critical for attracting and retaining top talent. Workers need access to tools and services that help them perform at a high level.
Related: Team Collaboration Solutions & What To Look For
For example, imagine trying to recruit a top sales associate. This person will want to see a robust set of communications tools that will allow them to keep up with customers across multiple channels, throughout both the pre-and post-sales process. It may seem like a minor detail in the grand scheme of things, but this type of offering can send the message that a business is committed to empowering workers and enabling success.
More Learning Opportunities
By encouraging communication over voice, video, and collaboration channels, product managers and R&D teams can gain a world of insight that can be used to directly improve services and drive profits.
Related: How To Prepare Your Business For A Communications Upgrade
Many B2B organizations are now inviting clients to collaborate in persistent chat channels, third party collaboration hubs, and in video meetings. These channels can bring different teams together to share information, leading to mutual gains, new partnerships, and more breakthroughs.
Improved Productivity
Yet another benefit to investing in communication solutions is that they can lead to significant internal productivity gains.
Related: Forecast Trends For For The Post-COVID Workplace
In one famous study, researchers at Stanford University found that participants who were asked to act collaboratively stuck to their task 64 percent longer than their solitary peers, while also reporting higher engagement levels, lower fatigue levels, and a higher overall success rate.
These are just some of the benefits that companies can experience by upgrading communications services. All are worth considering in context of “the new normal”, which demands better communications and collaboration from a distance. The choices you make today for your business will greatly impact its future as we head into uncharted territory.
