Digital Transformers, More Than Meets The Eye

In this episode, our hosts chat with leading UC analyst and strategic consultant, Sheila McGee-Smith. Sheila provides expert insight into how contact centers address digital transformation, including the importance of tracking the customer journey and how a younger demographic has changed that path with new technology. This episode also features uses of artificial intelligence to better serve consumers and a sneak peek into Star2Star’s new contact center experience.

Listen to Episode 4