Star2Star
Star2Star offers unparalleled value, reliability, quality, and scalability. Star2Star unifies business communications including voice, video, fax, mobile, chat, and presence management. Star2Star's award-winning, patented network overcomes the reliability and quality limitations of other communications technologies and enables companies to choose the deployment methodology that aligns best with their needs. For businesses that require high-quality voice, redundant networks for continuity, and ultra-reliable communications, Star2Star's Business Voice+ architecture offers the highest guaranteed SLAs in the industry at an affordable price. Businesses with less complexity, who seek the best communications capabilities for their employees and customers, can consider the Business Voice solution the optimal choice.
With a customer retention rate of 99.85%, Star2Star has been recognized by a multitude of leading analysts. Star2Star was named to the Forbes Most Promising Companies list, the Deloitte Technology Fast 500 five times, and the Inc. 500|5000 seven times. The company was also named by IHS as a Top 10 Hosted Business VoIP/UC Provider, ranked in the Frost Radar in the North American Hosted IP Telephony and UCaaS Industry report, and has been in the Gartner Magic Quadrant for UCaaS, Worldwide for the last six years.
Blog Article
The Benefits Of Packaged Applications
Purchasing a cloud-based communication system should lead to automatic time and cost savings. Yet, businesses often invest in such platforms only to learn they need to go out and build or buy additional supporting applications to complete certain tasks — leading to additional costs and complexities.
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To avoid this issue, it’s important to consider whether a vendor offers packaged applications when looking for a communications platform.
What Are Packaged Applications?
Simply put, a packaged application is a ready-to-implement integration that can be used with a program or service. A packaged application will come pre-built and ready to go, for easy access and optimal efficiency, and often at a reduced cost to third-party applications or custom development.
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That said, some packaged applications can be customizable, allowing you to expand or modify them as needed to fit your workflows.
The Benefits Of Packaged Applications
Packaged applications can be used to extend the capabilities of a communications platform, allowing teams to get more out of the service without having to go through the hassle of designing or obtaining their own custom solutions. After all, application development is still beyond the reach of most companies, as they are complex and difficult to create.
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In addition, packaged applications can have a direct impact on the customer experience, by enabling advanced communications and integrations.
Here are some examples of what packaged applications are designed for:
Employee Notifications During Emergencies
An urgent notification application can be used to communicate with employees and partners during emergency situations like COVID-related outbreaks, security events, severe weather situations, and more. Recipients can receive real-time notifications via text and/or email.
Sending Mass Notifications
Businesses can use a mass notifications application to send messages at scale to customers, partners, and leads. Mass notifications can be used for things like bill reminders, marketing messages, fleet and transportation management, and general announcements like account changes or mergers.
Integrating With CRM Systems
CRM integration can be a massive headache. But with a packaged application, it can be a breeze. A CRM integration application can eliminate manual data entry, enable real-time screen pops for incoming and outgoing calls, and enable click-to-call functionality.
How Star2Star Can Help
Star2Star has a robust set of packaged applications to augment your communications platform. Star2Star’s applications can save time, reduce backend work, and make life easier for employees and customers.
